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Over TigerConnect

TigerConnect is een veelgebruikt communicatieplatform voor de gezondheidszorg.

Meer informatie over TigerConnect

Pluspunten:

When our caregivers can report on site and update the Care plans at the same time it makes for all-round better services for our patient's while easing the load on our therapist and nurses.

Minpunten:

When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software.

Beoordelingen van TigerConnect

Gemiddelde score

Gebruiksgemak
4,8
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,9/ 10

TigerConnect heeft een totaalscore van 4,7 van 5 sterren op basis van 45 gebruikersreviews op Capterra.

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Reviews filteren (45)

Amanda
Amanda
CEO, APRN in VS
Geverifieerde LinkedIn-gebruiker
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Love our TigerConnect

5,0 vorig jaar

Opmerkingen: Great implementation and love the system.

Pluspunten:

Love our TigerConnect!

Minpunten:

None that I can find.

Grant
Broker in VS
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

It has a bit of a learning curve, but it works great.

4,0 8 maanden geleden

Opmerkingen: Our sales went up after we starting using Tiger because we could automate reaching out to clients and tracking client engagement.

Pluspunten:

It has a lot of features. If there is something you need to do with client connection, Tiger probably already can do it.

Minpunten:

It does quite a bit more than I need. That makes it a little confusing to use.

Donna
Operations Manger in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Customer Feedback

3,0 6 jaar geleden

Pluspunten:

Sending messages is simple and clean. There is nothing mind blowing about the product.

Minpunten:

the integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

tiger connect review by neurology office

5,0 4 jaar geleden

Opmerkingen: I use Tiger Connect to speak to other staff members in our practice. Because it's hipaa compliant I can say the names of our patients when necessary. So for example when the Medical Assistants do chart prep they'll send me a message with the names of the patients and the day they came into the office last if they are missing any testing. Or if a patient needs an authorization I'll get a text from the secretarial staff letting me know about it.

Pluspunten:

I can text anybody in our practice when working remotely, and I don't even have a smartphone. I also don't need to remember anybody's numbers, everyone's names and titles are saved in the system so I just start typing their name and the software finds them

Minpunten:

I hate that it logs me off so quickly. Whenever i want to see what texts I have I need to relog back in. .I guess it's for security and I get that it's for a reason but it's a pain.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Everyone Needs This!

5,0 6 jaar geleden

Opmerkingen: Amazing. Easy to connect with providers, and is more personal than a page. Sometimes I used to accidentally type in the wrong pager number, but with this- it is foolproof.

Pluspunten:

I first started using this during my clinicals at a well-known hospital. When I got hired at my current hospital I was baffled that they did not use this software. Three years later, we purchased TigerConnect. Now, we connect with providers immediately, or providers can read our messages and prioritize. This is a must for all healthcare workers. I also like how it has a "stat" function which REALLY lets the provider know that what you need is important.

Minpunten:

I do not have any cons about this software. I cannot rave about it enough. Maybe that it needs to be downloaded on your own personal phone. When hospitals issue us a phone, we cannot download this app on it because it is connected to our Apple ID. However, this may be more of an administrative problem than the fault of the software.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Streamlined Secure Messaging Software

5,0 5 jaar geleden

Opmerkingen: Rapid communication throughout an entire hospital system using Tigerconnect as a secure messaging system has improved the efficiency and patient safety at our institution.

Pluspunten:

Secure, easy to use, easy login, with excellent secure functionality including audio, video, and picture messaging. Helpful as secure messaging is critical in the hospital environment.

Minpunten:

Impossible to be removed from system lists, which are occasionally accidentally used to send a message to the incorrect person. Sometimes notification bubbles cannot be removed and the app must either be uninstalled or the user must sign out.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

TigerText/Tiger Connect - would recommend

4,0 5 jaar geleden

Pluspunten:

It's easy to be able to communicate (via text) with multiple people in groups, or individually.

Minpunten:

There were a lot of glitches. Would have multiple "updates" that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn't an option.

Reactie TigerConnect

5 jaar geleden

Thank you for your review and feedback! TigerConnect proudly maintains 99.99% uptime. If you have any concerns, please don't hesitate to reach out to us directly. We love to talk with our customers and help them get the most from our solutions.

Mike
Information Technology Director in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect.

4,0 6 jaar geleden

Opmerkingen: I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work.

Pluspunten:

The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal.

Minpunten:

The Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off. The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access. No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective. There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user. The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15

Danielle
Danielle
Billing Specialist in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Tiger

5,0 4 jaar geleden

Opmerkingen: It is great for quick communication and quick access

Pluspunten:

Tiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease.

Minpunten:

There isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Secured Messaging

5,0 5 jaar geleden

Opmerkingen: Overall, TigerConnect, is an amazing product and I am thankful for our system's investment in it

Pluspunten:

I'm a newer user to TigerConnect but the system I work for has been using it for many years. I really love the functionality of the secured text messaging platform. I use the desktop app and the phone application. It is easy to get a hold of our co-workers who are not always at their computer. It automatically pings them via the app and text message letting them know someone is trying to reach them.

Minpunten:

No real dislikes. I have found the software, TigerConnect, useful especially during the COVID 19 pandemic when we have staff working in Tents and more

Angela
Vice President Patient Care Services in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best communication investment we've made

5,0 6 jaar geleden

Opmerkingen: I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do.

Pluspunten:

It is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows.

Minpunten:

Honestly, really hard to find something we do not like about Tiger Connect.

Hallie
Office Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Does the job and not much else

4,0 3 jaar geleden

Opmerkingen: A great HIPAA secure app. Very basic of the basic for communication. Threads like texting and not much else.

Pluspunten:

Its very secure which is great in case I leave behind my phone somewhere. Pin to get into my phone and pin to get into the app are different.

Minpunten:

There is no way to mention a specific person in a chat. Sometimes a task is delegated but not to anyone. In Google systems and Microsoft teams, you can "tag" the person so they receive an extra notification. This features seems to solve a lot of communication lags in other companies versus Tiger Connect using companies. While it can rely on the person typing the message to direct the statement, the app being in used in the capacity I use it in will not work. I receive close to 200 messages a day. It is very easy miss a message intended for me trying to keep up.

Tuesday
Office Coordinator in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great HIPPA compliant Chat Program

5,0 5 jaar geleden

Opmerkingen: Documentation of communication between clinicians.

Pluspunten:

This program has been a great addition to our office. We work in home care and have several staff out in the field seeing patients in their homes. This product has allowed seemless communication between all clinical staff, via the cell phone app, including our hospice medical director. Also, due to an integration with our electronic medical record system, we are able to upload these communications right to each patient chart.

Minpunten:

Occasionally there a little issues but the IT team seems to get them fixed pretty quickly and this has only happened a few times over the 3+ years we've been using it.

Emma
Assistant Office Manager in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Extremely satified with Tiger Connect software and customer service

5,0 6 jaar geleden

Opmerkingen: no comment

Pluspunten:

The software is of vital importance for the use by our doctors who work both at the clinic and at several hospitals when communicating back and forth with each other and staff. We are very pleased with the software because it is user friendly. Our staff also communicates hospital phone call information with our doctors on a daily basis. It is extremely important our doctors work with Critical Care patients to communicate with our staff immediately. We recommend this product highly.

Minpunten:

We have no cons regarding this product. We like all the features.

Deborah
Operations Manager in VS
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Secure Messaging Platform/HIPAA Complaint

5,0 6 jaar geleden

Opmerkingen: This platform allows our business to be in compliance with HIPAA, protecting patient information over a secure and encrypted connection from the answering service to our providers. This is peace of mind for everyone (us, our clients, and their patients). I love this product!

Pluspunten:

For my medical answering service, this platform allows us to provide a solution to the physicians that we service a solution that will allow encrypted messages to be sent and received while protecting PHI.

Minpunten:

I have nothing bad to say about this software

Scotty
MD in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

great communication tool

5,0 6 jaar geleden

Opmerkingen: it works well and i like the time and date stamp of each message. It is a great tracking communication and we can monitor easily how long it takes for orders to be completed on each end.

Pluspunten:

it is a great communication tool between our office and outside facilities. It is HIPPA compliant so we feel secure of transmitting patient information between clinical staff and providers.

Minpunten:

i wish i could get a price break to add more staff from outside facilities to help us be more efficient.

Cecilia
Assistant Administrator in VS
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Elevating Patient Care

5,0 6 jaar geleden

Pluspunten:

Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.

Minpunten:

Honestly, no cons - The product is Simple and straight forward. It accomplishes what we need when we need it. And with the existing complexities of the medical industry, simplicity is a breath of fresh air.

Ann
Operations Manager in VS
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Greatest Product Out There

5,0 6 jaar geleden

Opmerkingen: Tiger Connect is by far an excellent product and one of the best out there. They support their products and are always looking for ways to improve it. I highly recommend it to all of my clients.

Pluspunten:

It is easy to use, HIPAA compliant, Minimal to NO downtime. Their customer support team is one of the best I have ever dealt with,

Minpunten:

I have nothing bad to say, it is a superb product

Amy
HR/Director of Education in VS
Geestelijke gezondheidszorg, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Fantastic!

5,0 6 jaar geleden

Pluspunten:

I like that it is secure and HIPAA compliant. I like the ease of adding members to the team as well as deleting them when necessary. It is very convenient to have a platform where anyone in the company can reach anyone else, including upper management and owners.

Minpunten:

Access and information in the reports could be more detailed.

kavitha
Off Mgr/ Intake in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

TigerConnect review

5,0 6 jaar geleden

Opmerkingen: As long the clinicians are able to login and connect without issues, we are fine and happy with over all performance

Pluspunten:

easy to communicate as a group ,get updates soon , privacy, also as team able to help the clinicians in need of emergency situations.

Minpunten:

all agencies linked, as clinicians work in different agencies give the same email to all, having issues to login if they r registered to Devero, few clinicians having trouble to connect all agencies in one app, we have to ask for different email address add them to see our agency patients. unable to view Images if its big attachments by App in the phone , takes time to view Documents also.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best Messaging Platform

4,0 6 jaar geleden

Opmerkingen: We are solving the problem of users and physicians using their own phone texting service to communicate.

Pluspunten:

Very good mobile apps that are easy to use and intuitive.

Minpunten:

The Windows version is not as refined and can be be harder to use than mobile versions.

Meghan
Director of Nursing in VS
Medische praktijk, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent clinical tool

5,0 6 jaar geleden

Pluspunten:

This software has been instrumental in establishing better communication between our Healthcare staff.

Minpunten:

With communicating using a lot of medical terminology, the auto-correct can be frustrating.

Alba
Occupational Health Specialits in VS
Geestelijke gezondheidszorg, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

TigerConnect Work

4,0 3 jaar geleden

Opmerkingen: Overall experience its been good, I still need to get used to the software to feel more comfortable navigating

Pluspunten:

I like how you can create groups to send messages to that specific group

Minpunten:

Cons would be that I can't see the job title of the person below their name

Nam
Nam
Physician Assistant in VS
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Effective way to consult with other health care providers

5,0 6 jaar geleden

Pluspunten:

I like how easy it was to set up this software on my phone

Minpunten:

Changing phones and reinstalling the software was a bit of a hassle

Tehmina
Executive Director in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Improves communication among healthcare providers

5,0 6 jaar geleden

Opmerkingen: It improved communication among our team!

Pluspunten:

User-friendly​, affordable, and HIPPA compliant

Minpunten:

1. Messages only stay for 30 days 2. Messaging with patients is not very easy to use