PackageX reviews

Amazing Software

Opmerkingen: We love using it and it allows us to notify members quickly for their packages

Pluspunten:

Super easy to use and speeds up our mailroom process

Minpunten:

Sometimes notifications have been sent to the wrong person accidentally

Must have for Mailrooms

Opmerkingen: Our overall experience with PackageX has been great. It is easy to get things sorted with their quick ticket system. It is best for record keeping on both the recipient and the delivery professional end.

Pluspunten:

Flexibility User friendliness Record keeping

Minpunten:

We like everything about this software and do not really have anything to point.

Improving Our Package Handling Experience

Opmerkingen: Our experience has been exceptional. From seamless implementation to day-to-day usage, PackageX has exceeded our expectations. It’s a powerful tool that has brought incredible efficiency to our operations.

Pluspunten:

Package X Receive has completely transformed the way we handle packages. Its precision scanning tools and real-time tracking capabilities have streamlined our workflow and significantly reduced errors. The sleek and intuitive interface makes it a pleasure for our entire team.

Minpunten:

The software is almost perfect, but I’d appreciate more detailed user guides for some of the advanced features.

PackageX

Pluspunten:

Makes our jobs easier for getting notifications about packages to members.

Minpunten:

I find that packages that I checked out often come back in the system for some reason and it looks like they did not get checked out. Some of the buttons are confusing and don't have great placement. I find myself very frequently hitting on the + in the upper corner to add a package instead of the circle on the bottom. If multiple packages come for the same exact person and I have to manually select the recipient, I shouldn't have to do it for each package in the same upload. I wish there was a "select all" option for when someone is picking up all the packages for a company. I would also like to see an easier way to mark someone (or multiple people!) as the primary for a company so they get the notifications. This would especially be helpful to see as an option during the package scanning flow. Would love a bypass option where members do not get notified about their package pickup (for example we will have to check out overdue packages that were actually checked out but came back up in our system. When we check them out these people will get notifications and they will be confused).

Highly recommend PackageX and Receive

Opmerkingen: PackageX has been an amazing program to use. It has helped our mailroom smoothly with minimal problems. Since using the program, Less and less packages are missing because it does a good job at keeping track of every step.

Pluspunten:

-It is an easy and straight forward program to use. -It has a lot of tools that make the mailroom's operation faster, simple, and flexible.

Minpunten:

-Randomly checked out one of our packages when we didn't want it to. -Barcode scanner feature is a little TOO fast and doesn't catch the tracking number but a different number.

This is an essential tool for office use

Opmerkingen: I’ve been using PackageX management app for three years now. This mailing management app is incredibly helpful. It not only helps our team efficiently manage company mail and packages but also saves us a lot of time. The interface is simple and intuitive, making it very easy to use. Highly recommended to anyone needing to deal with a large volume of mail or packages, this is an essential tool!

Pluspunten:

The interface is simple and intuitive, making it very easy to use.

Minpunten:

If it could set up automated reminders, it would be even better.

On a Scale...

Opmerkingen: The Mail Center used to process incoming mail and packages by hand - a tedious, labor-intensive and inefficient way to receive deliveries. I estimate we're 80% more efficient in using PackageX Mailroom

Pluspunten:

After processing an average of 30 packages per day during the summer months when school is not in session, it was very easy to scale up to the daily 200 mail and package delivery counts with the start of the Fall 2021 semester.

Minpunten:

I have discussed PackageX making updates known prior to their release.

Very good customer xp

Opmerkingen: 1.000

Pluspunten:

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Minpunten:

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

PackageX User Review

Pluspunten:

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Minpunten:

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Great helper and issues preventer

Pluspunten:

Track every package received and delivered

Minpunten:

There is not an already received button.

Great app and even better customer support

Opmerkingen: I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.

Pluspunten:

The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Minpunten:

Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

software that can be better

Opmerkingen: the after-sales service is efficient in case of problems. I am satisfied with the software and it must work well

Pluspunten:

easy to use, software makes work easier, to get notifications about packages. after-sales service is fast. being heard by the teams is good.

Minpunten:

when several parcels arrive for the same person, it must be added manually. an easier way to mark someone or more people would be welcome

An Operational DREAM!

Pluspunten:

PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!!

Minpunten:

Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better!

PackageX review

Opmerkingen: great!

Pluspunten:

This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages

Minpunten:

The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business.

Thomas O'Neale - Package X Review

Opmerkingen: I use it for mailroom management, it is a great product. I use it daily.

Pluspunten:

It is easy to use and is a very reliable system.

Minpunten:

The automatic integration does not usually work well.

Useful yet manual

Pluspunten:

tracking the inventory, app user interface

Minpunten:

1. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active.

Easy to use package app

Pluspunten:

I love how it easily notifies members and signs them out

Minpunten:

I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually

Its convinient

Pluspunten:

The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.

Minpunten:

Sometimes if automatically signs out and its a little difficult to sign back in.

PackageX Review

Opmerkingen: Companies are able to see the package they ordered.

Pluspunten:

PackageX is reliable, trustworthy, and easy.

Minpunten:

No cons! It has been super beneficial for our team.

Great product

Pluspunten:

Ease of checking in packages, recognizes names and company names to match package with the correct person, can sign out multiple packages at a time

Minpunten:

Slow at times, doesn't recognize some names unless typed in a certain way, new members do not always appear in the app and must be manually input into the packageX system

Great user experience

Pluspunten:

It's really intuitive and easy to follow

Minpunten:

Nothing, i like everything about it. I use it every day for work and it has helped me a lot

Makes mail easy.

Pluspunten:

It makes mail easy. We have a big company and it helps us sort things better.

Minpunten:

Nothing really, everything works dandy with me.

Review

Pluspunten:

1) Usability & features. helps to track members and company accurately

Minpunten:

Multiple packages get logged. Companies do not get tagged without individual names

PackageX

Pluspunten:

The way it is organized and simple to use.

Minpunten:

I do not like how you cannot go back and see which packages have been signed out. This makes it very difficult to track back and see when and what time a package was signed out.

PACKAGEX REVIEW

Opmerkingen: Good product for managing our package service.

Pluspunten:

- Sends email notification - Includes picture of package - Secure sign in/out packages - Easy to use

Minpunten:

- Slow - Ask: Improve PackageX for desktop to include capability to sign in/out packages for members