Over MaintainX

MaintainX is mobielgerichte software voor het digitaliseren van werkorders en procedures die de efficiëntie en realtime inzichten bevordert.

Meer informatie over MaintainX

Pluspunten:

When ever i have a query the customer care team promptly gets back to me with meaningful and useful information. For a one man show is brilliant, but it is tailored to large companies and personal.

Minpunten:

None that I have seen to this point. Using the phone app can sometimes be difficult in maneuvering around.

Beoordelingen van MaintainX

Gemiddelde score

Gebruiksgemak
4,8
Klantenservice
4,9
Functies
4,5
Waar voor je geld
4,7

Waarschijnlijkheid van aanbeveling

9,3/10

MaintainX heeft een totaalscore van 4,8 van 5 sterren op basis van 286 gebruikersreviews op Capterra.

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Reviews filteren (286)

David
David
IT Director in VS
Geverifieerde LinkedIn-gebruiker
Automotive, 201-500 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Better Than Any Other Work Order Software or Mobile App

5,0 3 jaar geleden

Opmerkingen: We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pluspunten:

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Minpunten:

I would like to see the ability to have work orders created based on known email addresses as well.

Overwogen alternatieven: Web Help Desk

Redenen om voor MaintainX te kiezen: We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Overgestapt van: ManageEngine ServiceDesk Plus

Redenen om over te stappen op MaintainX: MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.

Thomas
Facility Manager in VS
Voedselproductie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User friendly maintenance program

5,0 vorige maand Nieuw

Opmerkingen: Over all the system has been very helpful for our business and very helpful for our inspections that we have for certain certifications.

Pluspunten:

Keeps good records of all our equipment histories. Easy to write procedures for maintenance steps. Keeps maintenance team on track.

Minpunten:

Some times when we set up a repeating work order it will repeat for a long time and all of a sudden it stops repeating the work order then I will have to go back and reschedule.

Geverifieerde reviewer
maintenance manager in VS
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

decent for an entry level program

3,0 6 maanden geleden

Opmerkingen: Decent program to track work orders and manage assets. Very easy to use. Mobile app is helpful. not impressed with overall features and functionality. Data input way too time consuming.

Pluspunten:

Very easy to use, mobile app is helpful.

Minpunten:

inability to mass edit in spreadsheet format, worksheets are time consuming and basic. Lack space to input details such as component info for equipment, specs, etc. Lack of many desired features and functionality. mobile app doesnt show all info or allow editing of info when it comes to inventory control etc.

Reactie MaintainX

5 maanden geleden

Hi there, Thanks for leaving a review for MaintainX. We are sorry to hear that your experience has been anything less than exceptional so far. We have a team available to assist with data input and help set up your organization for you. We would love the opportunity to learn more about your feedback and ensure that we have enabled all the functionality you are looking for. If we are missing any functionality, our team would love to understand what you need so we can include it on our roadmap. Feel free to reach out to us at your earliest convenience. Best, MaintainX

Rory
Operations Manager in Jamaica
Voedselproductie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

MaintainX very modern Maintenance Management.

5,0 4 maanden geleden

Opmerkingen: Excellent software system, with excellent support

Pluspunten:

The system is very user friendly, and dynamic in that when anything is updated it can immediately be accessed elsewhere. The technical customer support team as very responsive and able to assist you by sending a simple message.

Minpunten:

The reporting could be better and more dynamic.

Overwogen alternatieven: Fiix

Redenen om over te stappen op MaintainX: That this was user friendly and and web based mobile based system.

Chris
Maintenance manager in VS
Chemicaliën, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Would be lost without MaintainX

5,0 vorige maand Nieuw

Opmerkingen: I could not be happier with the system MaintainX has helped me build. In fact, MaintainX is helping us spread this powerful tool to all of our sites.

Pluspunten:

Easyto use, fully featured CMMS system. Top notch customer service and support. MaintainX will instantly change how you do things. The file cabinets and binders will be gone for ever and your data will know be at your finger tips.

Minpunten:

After over 2 years of use I can't find anything not to like.

Keith
Assistant Supervisor Maintenance in VS
Kunst en nijverheid, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Software at a far price!

5,0 vorige maand Nieuw

Opmerkingen: MaintainX as a tool has been great to use and there team are great to work with.

Pluspunten:

MaintainX has helped us bring all our WO's and PM's in to one took that keeps us on track. No more wasting tome with Word Docs, Outlook schedules & inputting info by hand into Excel. The more we use it the more we like it.

Minpunten:

I would like to have a dashboard so I could just look and see who was working on what but that is a small problem.

Steven
Facilities Manager in VS
Religieuze instellingen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great app to help with facilities and maintenance

5,0 vorige maand Nieuw

Opmerkingen: MaintainX has made our maintenance department more effective and efficient. It helps our employees stay on track with less down time.

Pluspunten:

MaintainX is reasonably priced and easy to use. It allows you to configure things the way you need them set up and it is easy to enter new work orders and track their progress.

Minpunten:

The reporting features can only be run on the desktop software. It would be nice to be able to view reports on a mobile device but it isn’t a deal breaker.

Ehsan
Production Engineer Manager in VK
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great CMMS software

5,0 2 weken geleden Nieuw

Opmerkingen: Awesome app for CMMS

Pluspunten:

Easy to use and implement, intuitive for users, great customer service support

Minpunten:

Reporting view not accessible for requesters

Overwogen alternatieven: UpKeep

Edward
Equipment Maintenance Manager in VS
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

MaintainX is a great product for our business

5,0 2 maanden geleden Nieuw

Opmerkingen: Since we started using MaintainX, we have completely done away with paper workorders. Keeps good track of our business. As of today, we are very satisfied with the software.

Pluspunten:

The software is easy to use and a great way to track current and past repairs on our equipment. We can access our information either by laptop or smartphone. Out in the field, this is very important to the service tech on the job.

Minpunten:

So far, we really have nothing negative to say. If we have a problem or something we need changed, our account manager is very quick to respond.

Derek
Director of Engineering in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

MaintainX Review

5,0 vorige maand Nieuw

Opmerkingen: Great

Pluspunten:

Easy to use, great for keeping track of assets and work order.

Minpunten:

I wish the tracking options were a little more detailed

Ron
Ron
Director of Engineering in VS
Geverifieerde LinkedIn-gebruiker
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

MaintainX- the facility managers multi tool

5,0 2 jaar geleden

Opmerkingen: Overall I am hyper pleased with the software's performance, reliability, cost, and ease of use.

Pluspunten:

I most enjoy the simple UI. In my industry there is little to no budget for training and onboarding of personnel. My team is also made up of individuals in which English is a second language. MaintainX has been able to capture a feature rich suite of tools that anyone can master in a relative short amount of time.

Minpunten:

As a user since its Beta, I have yet to find anything I do not like.

Overwogen alternatieven: Hippo CMMS, SS-CMMS, eMaint CMMS en UpKeep

Redenen om voor MaintainX te kiezen: Cost reasons-

Overgestapt van: UpKeep

Redenen om over te stappen op MaintainX: Simple UI, and value of features.

Mike
Plant Engineer in VS
Textiel, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

A CMMS that fits in you pocket.

5,0 3 jaar geleden

Opmerkingen: Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pluspunten:

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX. It is scalable and they are adding new features on a weekly basis. Everyone has real-time updates on work orders so you al ways know the status.

Minpunten:

Lack of inventory capability but I'm assured it is coming.

Overwogen alternatieven: Hippo CMMS, MAPCON en UpKeep

Redenen om voor MaintainX te kiezen: It was just too laborious and complicated to manage. Being paper based I would have to review hundreds of pages weekly. Sometimes it would be weeks before I could review a PM and find a problem I should have known about.

Overgestapt van: PMC

Redenen om over te stappen op MaintainX: Being mobile first was a big factor. Not needing to spend thousands of dollars for help setting up the software. You can do it yourself and MaintainX will help for free. Knowing instantly what is happening, communicating directly with the tech, attaching manuals, photos, videos to work orders it makes you more effective.

Albert
Fleet/Equipment Manager in VS
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Awesome Product!

5,0 4 maanden geleden

Opmerkingen: I am a fleet/equipment manager that is still on the road driving. I am way from the office whether it is driving or turning wrenches with my mechanics. I play many roles and have a hard time keeping track of equipment, costs, repairs, purchase orders, vendors, etc. MaintainX help me regain control as a fleet equipment manager.

Pluspunten:

While I don't usually contact customer service unless I have an idea to improve, it is always a quick response. - Work Orders are simple and easy to create - Asset Tracking - Purchase Orders are an awesome addition - Inventory/Parts Tracking is great - Requestors are free and are able to see the work on the work order they prepare The software is clean and simple. It is easy to use and so much you can do with it. I have a lot of favorite features. I like that I can add pictures for the parts, SDS to the chemicals I inventory.

Minpunten:

This software does what I need it to do. The only con that I have is there are items that need to be improved on. However, if you contact MaintainX, they take you idea into consideration and add the feature. I hope they add the ability to approve purchase orders from the phone.

Christopher
Property & Fleet Manager in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

MaintainX checks the boxes for my maintenance needs!

4,0 2 jaar geleden

Opmerkingen: I oversee Property and Fleet maintenance for a small rehabilitation company that sets up clients in supported living environments. When I came into the position, there was no process for staff to submit these requests, so they would fly in by all sorts of methods: texts, emails, calls, quick shout-outs, etc. It was a mess without a method to keep communication organized. The previous person in my position would just scribble a jumble of notes to try and remember everything. After researching a few potential apps, I knew that I wanted the process to be as simple as possible for our staff. When there's a maintenance issue: 1) Take a photo (which often describes the issue in more detail than our staff thinks to do); 2) Briefly describe the issue; 3)Hit send. I also appreciate being able to reference the specific work order within the app to ask follow up questions and to let the requester know when the work order is done. MaintainX checks the boxes for my maintenance needs!

Pluspunten:

I really enjoy the ease of use of the app for both myself and our staff in submitting work order requests. 1) Take a photo; 2) Briefly describe the issue; 3) Hit send.

Minpunten:

I had a bit of an issue trying to get some of our staff to adopt the new process of using an app to submit work order requests - even though it couldn't be any easier. By old (inefficient) habits, they still wanted to text, email, call, shout-out, etc when there was an issue. As much as I tried to encourage them to use the app in these instances, I couldn't ignore their requests - which just further conditioned them to head in the wrong direction. After mentioning this issue and asking for a "Requester tab" to be available when creating a new work order, the MaintainX team worked to build this suggestion into their software (shout-out to Hugo!). Now I have the secret weapon to gently nudge our staff to learn the ease and benefits of using the MaintainX app!

Tom
Process Improvement Process Lead in VS
Bouwmaterialen, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Very Satisfied

5,0 2 jaar geleden

Opmerkingen: I've now had several meetings with our maintenance team. We have completed our first weekly's and will we are in progress with our first departments monthly PM's. The software is everything that I was lead to expect and more. [SENSITIVE CONTENT HIDDEN] has been incredibly resourceful, responsive and helpful. It's always nice to make a decision after testing 15 solutions (felt like 1000) and feel confident that you've made the correct decision. I feel that way right now and wanted to share. We still have some setup to go - I'm taking the walk before run approach with the guys but this is slick. I'm looking forward to the partnership.

Pluspunten:

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

Minpunten:

So far the only cons were identified at selection and were so minor they didn't prohibit me from selecting the solution. Little things like work orders have a really slick ability to save filters but reporting and the mobile app do not have it. It's not a huge deal since mobile users can filter to themselves and see only what they need to but it would be helpful if they could save encompassing filters such as specific departments and weekly vs monthly vs annually.

Overwogen alternatieven: Hippo CMMS, FTMaintenance Select, eMaint CMMS, Fiix en UpKeep

Redenen om over te stappen op MaintainX: Bottom line was twofold. 1st - the demo and setup were extremely straight forward (Thank you [SENSITIVE CONTENT HIDDEN]). 2nd - the price was unmatchable. For the functionality they are offering at their price point - it made the selection simple.

Daisy
Owner-CFO in VS
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Grows with your needs!

4,0 2 jaar geleden

Opmerkingen: We have enjoyed partnering with MaintainX and [SENSITIVE CONTENT HIDDEN] has been a great asset in getting us what we need to be successful with the product! He helped create some of our procedure pages and that was HUGE!

Pluspunten:

We started using MaintainX about 6 months ago and what we like most is that they are always improving their product. They take what the customer needs and works to implement the closest version of what is needed.

Minpunten:

The reports are not very easy to filter and are not able to be fully customized, yet. However, they are better than other systems we have seen and MaintainX is consistently improving the capabilities. The other piece I wish was improved is the layout of the exported work order. It is not very pretty and cannot, at this time, be customized to remove the information I don't need.

Overwogen alternatieven: FieldAware

Redenen om over te stappen op MaintainX: We chose MaintainX specifically because it was a new and growing product. We felt the products bones were good and seeing where the product was moving was exactly where we needed to be. The cost is on point with the product and is manageable for a newer company, like ours.

Karl
Property Manager in VS
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

CHANGES EVERYTHING FOR THE BETTER + MORE MONEY

5,0 2 jaar geleden

Opmerkingen: Fantastic! Everyone from the team ive spoken with is great. And the product is fantastic.

Pluspunten:

Perfect with a couple of Adjustments (personally) for my unique property management business. I have more time for my family and work, my clients are happy seeing the results easily with the use of the PDF features. And I am making more money as a result. CHOOSE THEM YOU CANT GO WRONG.

Minpunten:

I had to make some adjustments to the way I do things, which isn't a bad thing. Only improvement I can currently think of is to make it easier to send PDF's to "clients" rather than "vendors" as it would suit my needs better.

Overwogen alternatieven: UpKeep

Redenen om voor MaintainX te kiezen: Needed something more professional and organized that also offered document and photo integration for better organizing of work orders.

Overgestapt van: Google Workspace

Redenen om over te stappen op MaintainX: Upkeep encouraged me to look for other software due to how my business operates and number of employees.

Bryan
CEO in VS
Geverifieerde LinkedIn-gebruiker
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Better than the rest

4,0 2 jaar geleden

Opmerkingen: Great app with everything we were looking for and way below the cost of others. Great support team. We know we can get our jobs done and communicate better as a team using this app.

Pluspunten:

They reach out to us personally every so often to ask if we would like to change anything. They always listen to the issues we have and correct it as soon as possible.

Minpunten:

You can only add one photo at a time in comments.

Overwogen alternatieven: UKG Ready

Redenen om voor MaintainX te kiezen: Lower cost and more user friendly.

Overgestapt van: Buildium

Redenen om over te stappen op MaintainX: Cost.

Jason
Resort Maintenance Manager in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Awesome Maintenance Software

5,0 2 jaar geleden

Opmerkingen: MaintainX is an amazing tool to have. I have had issues with other similar software and have found that getting staff onboard with this type of software to be very difficult. When I first introduced this software, my staff was completely against it, but as soon as they saw how easy it was and what communication improvements came from this software they jumped in and have not stopped using it.

Pluspunten:

I have been searching for a good maintenance software for a long time. When I came across MaintainX I was a bit skeptical, but quickly found that it was the right software for me and the company I work for. As soon as I signed up for the free trial, I was greeted with an email from their staff, and to my surprise, when I had a question I was responded to immediately.

Minpunten:

The only down fall to this software is that I have quite a few staff members that will be requestors, but they do not speak English well and it would be best if there were a translator option from Spanish to English and vice versa, but I have been informed by the staff that they are working on that part of the software now. I hope that this comes quickly as it would ease the pain of trying to improve communication with some of my staff.

Mario
Sr Maintenance and Safety Manager in VS
Voedselproductie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A useful and friendly system for better control.

5,0 9 maanden geleden

Opmerkingen: MaintainX has helped me a lot to have a control of the requirements of my internal clients as well as the follow-up and closing of the Work Orders. Previously, you had a long to-do list and most were forgotten. With this application we begin to work on the activities and we are currently at 98.7% of Orders Completed. Since we have been working with MaintainX, all of our equipment receives Maintenance, increasing its efficiency and reducing downtime. We have reached the efficiency goal more often since we have this system.

Pluspunten:

What I like the most is that it is a friendly system with the necessary characteristics for a Maintenance administration. It works from the web platform so it is not necessary to install software on the computer. I carry it on my phone all the time through the app. It provides important information to take our weekly team meetings and we have Key Performance Indicators of our work to improve. What is not measured is not controlled.

Minpunten:

This application has been very useful for me to track Work Orders. This information is shown every week to the operators to monitor their activities. I don't think I have something that I don't like.

Kate
Assistant Manager in Ierland
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

MaintainX has changed the entire way we work

5,0 2 jaar geleden

Opmerkingen: It’s changed how we work on site, making the whole team more efficient and productive. I couldn’t imagine working without it at this point!

Pluspunten:

The customer support is amazing. They have been very helpful during set up and really responsive to feedback and suggestions. This app as become a one stop shop for all of our in-house facilities management. We used to have two huge noticeboards full of clipboards, and dozens of paper student repairs forms everyday. This is all gone, bringing us even close to becoming a paperless office. I can easily gauge the workload of my team by checking the app. I have instant oversite on the status of jobs from my desktop. I particularly love that there is a comment section attached to each WO – meaning all staff can be informed of issues, making handovers seamless. The reporting feature is one of my favourites. I can easily export reports for any WO, for an individual WO or for a month’s record of daily tasks. These are easily uploaded to our H&S software. I’m excited about reviewing data after using the app for several months/a year. We will be able to see patterns and trends in issues that arise. For example, how many issues did we have this year? How many repairs does an average student report? Are there particular locations/assets that have more issue than others? This will help us plan for the future in terms of resources.

Minpunten:

I would love to purchase a seat for every staff member in my team, but the monthly costs would be too high. I'd love to see a scaled pricing plan, where the more users you have, the lower the price is.

Clayton
Operation Manager/tech in Canada
Machinebouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Awesome software

5,0 3 jaar geleden

Opmerkingen: MaintainX is a great software! they communicate with you and they want you input on things. we use this software on a day to day basis for our jobs and it works very well this is a great program all around. good Job guys!!! thanks you for making my life easier.

Pluspunten:

we love the fact that we are able to create individual work orders, also that we can see witch tech is on witch job with the in progress and that we can put it in the done column once the tech has finish the job. we also love the fact that when a service calls come in everyone is up to date on what is going on. also the fact that we can communicate on this software is great!! it is also awesome that we can leave notes of the job for others to read on each work order.

Minpunten:

there is not much to least like on this software. the only thing i can think of is i would love to see another column for parts on order. once the tech has seen the job it would be great if we could put it in a parts on order status in a column away for the TO DO. i think that is a huge thing because i have some techs that get stress out when they see too much to do in that list so if there would be a 3rd column that would be great.

Michael
General Manager in VS
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Product for you Facility

5,0 2 jaar geleden

Opmerkingen: Really enjoy. Our Team has embraced it and it definitely keeps us on track with building maintenance

Pluspunten:

Very thorough once you have the platform....covers the entire buiding

Minpunten:

Takes a little longer for users to load in requests compared to other products. Its outputs are much more detailed so I am certain that has something to do with it

Tom
Maintenance Technician in VS
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Efficient and Easy to Use Product

5,0 3 jaar geleden

Opmerkingen: Very Good. I have been able to track PMs more easily.

Pluspunten:

The ability to use on devices is great for mobility. The interface is clean and uncomplicated, yet is deep and offers many options for me to save data for later use. It is quite intuitive compared to the last CMMS we were using.

Minpunten:

Honestly not much. If anything it might be there is less focus on desktop, which is fine with me. There are some in our organization which is better for them to send me work requests. Of course this may already exist and I just haven't gotten that far yet!

Colton
Facilites Manager in VS
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Improving our department over the years

5,0 5 maanden geleden

Opmerkingen: Very positive, effective, productive, and user-friendly. This software has completely changed our department.

Pluspunten:

Work order management is by far our most utilized function of MaintainX. We have multiple users interacting with each other all day every day. It has completely streamlined our process.

Minpunten:

I wish there was an option to send to multiple people in series, in the portal function. It would be ideal for my organization if our requestors could submit a work order, it was then sent to the clinical director who checked approval, and then it was sent me maintenance director, who could then turn it into a work order after seeing that it has the approval of the clinical director.