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ManageEngine Patch Manager Plus reviews

Over ManageEngine Patch Manager Plus

Patch Manager Plus is geautomatiseerde patchbeheersoftware voor het patchen van Windows-, Mac-, of Linux-updates en meer dan 300 toepassingen van derden.

Meer informatie over ManageEngine Patch Manager Plus

Pluspunten:

Hosted system available, meaning rapid installation, and no server requirement. Huge range of 3rd party apps.

Minpunten:

The configuration and installation of the agent is a bit difficult.

Beoordelingen van ManageEngine Patch Manager Plus

Gemiddelde score

Gebruiksgemak
4,4
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

8,7/10

ManageEngine Patch Manager Plus heeft een totaalscore van 4,5 van 5 sterren op basis van 286 gebruikersreviews op Capterra.

Heb je ManageEngine Patch Manager Plus eerder gebruikt?

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Reviews filteren (286)

Jason
Jason
Co-Founder in VS
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 11-50 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

A fantastic product for far less money!

5,0 2 jaar geleden

Opmerkingen: An incredible value allowing us to add it to our existing stack of solutions without taking significant budgetary dollars from other cybersecurity initiatives.

Pluspunten:

RMM tools patch microsoft and some 3rd party products. The problem is, the number of applications with CVE's continues to grow and RMM patching is not keeping pace. PMP patches over 900 applications.

Minpunten:

Complexity of the agent deployment and approvals. Policy and group configs are a bit counter intuitive.

Reactie ManageEngine

2 jaar geleden

Hi Jason, Could you elaborate on the parts you found complex? You can write to [email protected]

Al
Systems Administrator in VS
Publieke zaken, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

Good patch management product with more applicable patching then others.

4,0 2 maanden geleden

Opmerkingen: Overall my experience with PMP has been positive. It was very easy to setup, install agents and configure deployment policies.

Pluspunten:

Patch Manager Plus has an extensive 3rd party patching capabilities which allows us to patch more 3rd party products that we use then other affordable 3rd party patching solutions. It's easy to setup and deploy agents and has better reboot notification options than other products.

Minpunten:

Finding some UI controls of computers can be difficult to locate such as Log Off or Lock Computer. These controls are only located under Deployment\Tools\Remote Shutdown. It would be more convenient to have these type of controls where ever a computer is seen.

Ogarekpe
IT Engineer in Nigeria
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Inexpensive Tool forEndpoints Patch Management

3,0 vorig jaar

Opmerkingen: This tool allows me to deploy patches stressfree
The dashboard is simple and only shows relevant features

Pluspunten:

I like that I can quickly see a condensed view of the patch installation progress for each endpoint. I could also run a filter and show only limited results

Minpunten:

Too many new build releases within a short period of time. This consumes too much time and the connected endpoints clients need to be updated as well. Due to remote work, users sometimes put off the updates until they are physically availabale at the office

Mat
Senior Systems Administrator in Canada
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

My trial for Patch Manager Plus

5,0 2 weken geleden Nieuw

Opmerkingen: While I think the patch deployment interface could be a bit more intuitive (I've used other products where the deployment path is much more straightforward), the support team has been quick to respond. We're migrating away from Azure automation due to a Microsoft enforced pricing change, and I'm hoping to use this product if we can get the issues worked out.

Pluspunten:

Support staff are quick to respond, it's easy to adjust the trial dates if needed and the server agent is very easy to deploy.

Minpunten:

My initial reaction was that the patch deployment scheduling didn't feel that intuitive, but the support team has been good with answering my questions, and the testing is still ongoing.

Akshila
Akshila
Manager in Sri Lanka
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

ManageEngine Patch Manager Plus

4,0 2 jaar geleden

Opmerkingen: Overall this is really user-friendly patch deployment solution.

Pluspunten:

Considering other solutions, This has next-level agent-based patch deployment architecture and that helps me to hassle-free patch deployment. And also the dashboard is well designed and very user-friendly. For deploy patches, we only have to select the patch from the list and select the branch where we need to deploy the patch.

Minpunten:

the price of the client license is really high and need more bandwidth power to run this.

Reactie ManageEngine

2 jaar geleden

Hi Akshila, Glad that our product helped with your patching requirements. In case of any queries/feedback, do write to [email protected]

Liaqat Ali
Senior Systems Engineer in Saoedi-Arabië
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best patch management solution

5,0 4 weken geleden Nieuw

Pluspunten:

Ease of deployment to all servers are workstations through manual deployments and auto-deployment rules. Third-party application deployment is a plus and the scanning regularly includes all the assets.

Minpunten:

There are some limitations for Java updates as we need to upload the patches manually. Another issue is with some agent uninstallation from the clients. Some agents are stubborn and do not uninstall easily.

Dibin
Admin in Bahrein
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

The Ultimate Multi-OS Patch Management Solution

5,0 2 maanden geleden Nieuw

Opmerkingen: Because of its amazing value, we can add it to our current suite of solutions without having to divert a sizable portion of our cash from other cybersecurity projects. Using this tool, I can deploy changes without worrying. The dashboard is simple and simply displays pertinent information. Everything has always been top-notch, including the user interface and assistance.

Pluspunten:

Manage Engines Patch Manager Plus is an automated multi-OS patch management system that can be deployed on-premises or in the cloud according on our requirements. It's convenient to get a fast overview of each endpoint's patch installation process. I could also display a limited set of results by using a filter.

Minpunten:

Too many fresh builds were made available in too short a time. It takes too long, and you also have to update the linked endpoints. Users who work remotely may wait to get updates until they are in person at the workplace. Learning the vast feature set could take some time.

Chris
Systems Administrator in VS
Bankwezen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ManageEngine Patch Manager Plus

5,0 2 weken geleden Nieuw

Pluspunten:

ease of use, support, and using it to manage our third party applications

Minpunten:

There is nothing that I don't like.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bouw, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great patch management, simple to use

4,0 3 weken geleden Nieuw

Pluspunten:

If you set up your automatic deployments up correctly then you barely have to actually go into the solution to make changes, this is great if you need to comply with strict patching policies where you have to install patches within days of release.

Minpunten:

We are a big AEC user so it would be great if it could also do Autodesk updates, but it cannot.

Gokhan
Solution Architect in Turkije
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I safe my time with PMP

5,0 2 maanden geleden Nieuw

Pluspunten:

Automated Patch Deployment really important feature for IT administrator

Minpunten:

Reboot pending device information coming from "Deployed patch". Maybe this requirement can be control from managed device directly in the same time. Maybe can be use 2 method in the same time.

Nick
Head of IT in VK
Defensie en ruimtevaart, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Cost effective and comprehensive coverage

4,0 2 jaar geleden

Opmerkingen: Patch Manager has reduced our labour effort in monthly "Patch Tuesday" rollouts hugely, and also improved coverage as only an Internet connection is required for patch application and visibility.

Pluspunten:

The simple cloud-based deployment and management has been a major benefit for us during COVID in the shift to hybrid working. Whereas previously devices required an onsite or VPN connection for patch application and scanning, now only an Internet connection is required. This means our time to patch is massively reduced and consequently security exposure also reduced. Coverage of third-party applications is very good, and far exceeds the other products we looked at.

Minpunten:

The inability to precisely schedule patch timing can be frustrating, and the conversion of Microsoft hex error numbers into signed decimal error codes is annoying.

Reactie ManageEngine

2 jaar geleden

Hi Nick, Happy to hear that Patch Manager Plus helped with the transition to remote work. Could you elaborate on your scheduling requirements? You can write to [email protected]

Sam
Network Engineer in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Patch Manager Plus Review

4,0 4 jaar geleden

Opmerkingen: We used to manually patch over 250+ servers, now, however, we use patch manager to automate our patching process which frees up an unbelievable about of time with our maintenance process.

Pluspunten:

I really like the ease of use with this product, the reporting is layed out nicely, and the customer service is excellent.

Minpunten:

The initial set up of this software with our current infrastructure was challenging, but after that, it was pretty hassle free.

Reactie ManageEngine

4 jaar geleden

Hello Sam, Can you elaborate on specific scenarios where you found the initial setup to be challenging? You can write to us at [email protected]

Silviu
End User Support Manager in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

1 month evaluation

4,0 2 jaar geleden

Pluspunten:

Very easy to setup and start deploying the agents. Great to have the option to test and approve patches or just automatically approve. Easy to see available and missing patches and the health of the systems.

Minpunten:

A bit of a problem with the Mac agent deployment at a large scale, we had to come up with our own script for it, it clearly shows Macs are not the focus. Some views have a delay in refreshing so you sometimes end up seeing a computer with Patch Completed status but with Patches Missing in a different tab, only to go to the systems tab and see that it says 0 for the number of the missing patches.

Reactie ManageEngine

2 jaar geleden

Hi Silviu, Thank you for the feedback. We will take the same to the concerned teams. In case of additional queries/feedback, do feel free to write to [email protected]

Robert
CTO in VS
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Patch Manager Plus Improves Security Posture

4,0 2 jaar geleden

Pluspunten:

Patch Manager Plus is fairly easy to configure and automatically deploys Microsoft and third party patches.

Minpunten:

The only downside I see is that there isn't much explanation as to why some deployments fail and sometimes it takes a while to find a solution.

Corey
Network Administrator in VS
Groothandel, 201-500 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

Trial Version Review

5,0 2 jaar geleden

Opmerkingen: There are two main attack vectors that make up 95+% of all breaches; Social Engineering and out-of-date patches. This platform will help us mitigate patch management to keep our domain safer.

Pluspunten:

Very intuitive UI with a great onboarding meeting. Way more supported third party apps than the competition with an avenue for requesting more. Support has been phenomenal with live chat being the go to for any questions. Chat solves most issues with a ticket creation and followup if necessary.

Minpunten:

I haven't got any at this point, very intuitive with great support

Reactie ManageEngine

2 jaar geleden

Hi Corey, Thank you for the feedback. Glad to know that our product is helping you streamline your IT security.

Charles
Sr. Systems Admin in VS
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Limited support options.

4,0 4 jaar geleden

Opmerkingen: Product is good. Patch manager needs to follow ADmanager/Adaudit chat session support process. It's a painful process to reach out to support and get a timely resolution.

Pluspunten:

Our organization uses 4 different ManageEngine products and I don't understand why they don't use the same process for support across the board. ADmanager and ADaudit have excellent chat support. They don't hesitate to ingage in a remote session right away to help resolve an issue. I'm not saying patch manager support is bad, I have issues with the process. When using the chat feature, they will not remote in. They only do chat and screen shots. They will only schedule a remote session after going back and forth over email. I think it really hurts the customer.

Minpunten:

Can be a bit buggy. They're always pushing new builds. My biggest complaint is the chat support process. It takes to long to resolve an issue, if they resolve it period.

Reactie ManageEngine

4 jaar geleden

Hello Charles, We're constantly trying to streamline our QA process when it comes to pushing new builds. We'll pass your feedback to the concerned team and ensure the process is improved further. I'll also pass your feedback to the support team to enhance the ticket resolution process as well as overall support experience in future. In case of any future feedback, you can write to us at [email protected]

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Don't Delay, Use Patch Manager Plus

5,0 3 jaar geleden

Pluspunten:

While we are an SCCM shop, the use of Patch Manager Plus is amazing. It is easy to use from reporting to pushing patches, querying workstations, and setting up automated deployment rules. This tool has helped us "set it and forgot it" as it just runs (at least for the workstations that can be managed that way). ManageEngine is always looking to better their products and that is what I like about them.

Minpunten:

I feel the on-premises Patch Manager Plus environment runs a little slow from a web server and SQL connection. While both servers have plenty of power, just seems the software should respond quicker. This is why we are moving to Patch Manager Plus in the cloud as it is super fast.

Patrick
Help Desk in VS
Machinebouw, 501-1.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

ManageEngine PatchManager Plus

4,0 3 jaar geleden

Opmerkingen: this tool has helped us keep our remote systems patched

Pluspunten:

we are now able to patch systems that are remote, a VPN connection is required, we have had a large increase in remote users and this tool helps us keep the remote systems patched, the reboot options gives the end user flexibility on reboot time

Minpunten:

dashboard is not that user friendly, takes some time to figure out certain tasks

Rajneesh
Technical Pre-Sales in Australië
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Patching heterogeneous environment

5,0 4 jaar geleden

Opmerkingen: Our Partners and their varied End-client experience no oversight of Success/Failure of patch deployment from SCCM. On the contrary, ME PatchManager Plus makes the job much easier and full control of Patch Deployment via Policies.

Pluspunten:

Simplified UI, Easy to Setup & Navigate, No need of expensive Consultant for setting up Patch Deployment, Policy based patch Deployment, Great Roadmap, Chat support is Awesome and always pro-active recommendations from ManageEngine.

Minpunten:

Nothing at all, Everything is perfect with PatchManager Plus

Cory
Senior Systems Administrator in VS
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing

5,0 4 jaar geleden

Pluspunten:

Literally Everything, I have no real big complaints. The software does it's job, and does it well.

Minpunten:

I wish there was a place to recommend 3rd party software support. I also wish that upon new computer discovery, it would apply all missing patches that were approved automatically without user intervention.

Reactie ManageEngine

4 jaar geleden

Hello Cory, You can recommend third-party apps in the link below: http://tiny.cc/request_new_apps Regarding the second part of your comment, this is supported in Patch Manager Plus. On your PMP instance, click on the Admin tab from the top menu & select Configuration settings. Now, you'll have options to define settings to be executed on new computer discovery. In case of future queries, you can write to us at [email protected]

Hugo
IT Specialist in Mexico
Automotive, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Works but is not a perfect suite

4,0 2 jaar geleden

Opmerkingen: Patch all third-party applications and Windows update is easy.

Pluspunten:

Easy to set up, customize and deploy. Control over the devices and their pending updates.

Minpunten:

Online help is not too clear. Apply the missing patches and restart devices are not working if the user is not signed in. We can't deploy overnight. Drivers need to be applied from the manufacturer website because this software uses Windows update driver database.

Reactie ManageEngine

2 jaar geleden

Hi Hugo, Thank you for your feedback, we will take it to the concerned teams. In case of further feedback, do write to [email protected]

Liam
Group Head of Information Security in VK
Vastgoed, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Decent Centralised Patching - Does what it says on the tin

5,0 2 jaar geleden

Pluspunten:

Ability to control OS, Driver, BIOS and third party application patching from one, centralised cloud-based platform

Minpunten:

Only thing that is a very minor shame is that you can't deploy patches by username. This is only because we have a specific use-case due to regular swapping of equipment and the need to deploy specific patches to certain individuals

Reactie ManageEngine

2 jaar geleden

Hi Liam, Glad to know that Patch Manager Plus has added value to your operations. We have taken your feedback to the concerned teams. In case of any further feedback, do write to [email protected]

Uthaman
Asst Manager in India
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Eerder overwogen alternatieven:

Best in the Industry

5,0 3 jaar geleden

Opmerkingen: I don't think so , so far i am happy with it.

Pluspunten:

I am a patch manager of my organization, i have tested this tool last one month, we are in a situation to make all systems under software compliance policy, we tested few other tools as well, at last we choose manageengine patch manager, It is easy to use, anywhere accessible, not so much complicated. The features and functionality of the platform is just awesome.

Minpunten:

Automated patch deployment makes our life easier, such a beautiful way to make systems under compliance

Corey
Senior Systems Engineer in VS
Ziekenhuis- en gezondheidszorgbranche, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Patch Management System out there

5,0 3 jaar geleden

Pluspunten:

Patch Manager Plus is super easy to set up and configure. We were up and patching quickly. The Dashboard is well laid out and very easy to navigate without having to consult the manual. Understanding what systems are vulnerable and require patches is easy and getting them patched is even easier.

Minpunten:

The only complaint I have is sometimes I find I have to jump between different menus to get back to where I started. However, it's not much of a bother. There is very little I can complain about.

Greg
IT Manager in VS
Nutsbedrijven, 201-500 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

PMP Trial

4,0 6 maanden geleden

Opmerkingen: ManageEngine Patch Manager Plus is a very simple product to setup and use. We are testing it out with about 20 systems and so far it is working very well. We had just been using WSUS previously and we were finding that a lot of systems were not getting updated, especially if they were not on the network for long periods of time. PMP takes care of that and updates the systems no matter where they are. It also handles many 3rd party apps as well as hardware updates like drivers and system firmware. We plan to roll his out to the entire organization..

Pluspunten:

Deployment, building basic patch configurations

Minpunten:

Not at this time - it seems to be a fairly complete solution.