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PayPal Commerce Platform reviews

Over PayPal Commerce Platform

De nieuwe PayPal-kassa biedt betalingsopties waarmee klanten gemakkelijk kunnen betalen zoals ze willen, zonder je website te hoeven verlaten.

Meer informatie over PayPal Commerce Platform

Pluspunten:

It integrates with Wix as a secure payment method and their fees are average.

Minpunten:

Its no easy to understand how much money you lost in the transference.

Beoordelingen van PayPal Commerce Platform

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,1
Functies
4,6
Prijs-kwaliteitverhouding
4,4

Waarschijnlijkheid van aanbeveling

8,7/10

PayPal Commerce Platform heeft een totaalscore van 4,6 van 5 sterren op basis van 479 gebruikersreviews op Capterra.

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Reviews filteren (479)

Nimanthi
Nimanthi
PayPal-Checkout in Sri Lanka
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

very rare for me to talk about my personal experience with software

5,0 5 jaar geleden

Opmerkingen: For the many years, I have used PayPal for my payments both as a merchant and a buyer, the new development on PayPal-Checkout has given me a true and new experience. As a frequent shopper with PayPal set as my payment option, using PayPal-Checkout have given me choice, control and freedom for easy payment. When I visit most of my shopping sites, I realized the situation was the same and the payment process completed in minutes and in very easy steps.

Pluspunten:

. It's very rare for me to talk about my personal experience with software but for PayPal-Checkout it will be an injustice if I maintain the silence. What I enjoyed most. The fact that I didn't have to get back to my PayPal account in order to initiate payment securely was a life-changing experience for me. All the necessary steps for the PayPal-Checkout are automated and I don't have to provide the information manually whenever I need to make payment. A secure connection is offered and the billing information together with shipping automatically generated at a click of a button. What a nice experience? Thanks to technology. I already had a PayPal account at the time I discovered about the PayPal-Checkout making me enjoy an easy time to make all my payment. The software is very greats since it doesn't transfer any cost to the buyer when used for making payment hence very cost effective. When I first interacted with the platform and I was able to receive all the information including the payment transaction ID which proved it was now more real to me. Since I use the same software to receive payment, the steps to enable my API setting and access were very easy when I created my online store. The checkout option supports may merchants and I was able to receive payment and notifications at the right time.

Minpunten:

Some of the limitations. No perfect platform can be without a few loopholes and this is some of the disadvantages I have experience when using PayPal-Checkout sing. You must have a PayPal account to enjoy convince caused, the connection can be affected by slow internet connection and inability to pay merchants without ready APIs. In my opinion, PayPal-Checkout is the greatest move that has happened in our time hence we must embrace it.

Adam
fOUNDER in Spanje
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use payment processor

5,0 vorige maand Nieuw

Opmerkingen: After almost 3 years of using PayPal, it is still the only platform that I send invoices from outside of offline banking.

Pluspunten:

I think their best feat would be the ease of initially setting up the account and sending invoices, their customer service is top-notch. When I had emergencies I was able to get hold of them even during weekends.

Minpunten:

The only con that made me reconsider using the Paypal Commerce Platform was the transaction holdups at the beginning and the source of funds verification that I needed to provide to their customer service to be able to unfreeze the transactions. This was prominent in the beginning of implementing this solution.

Jack
Founder in Qatar
Fabricage van elektrische/elektronische producten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Terrible customer support

1,0 3 jaar geleden

Pluspunten:

Used by a lot of people. Easy to integrate to my online store

Minpunten:

They limited my account which has literally paused my business activity. The reason for it? No proof of address. I have given them the bills, utility statements, government documents, even the tenancy agreement and a letter from the owner showcasing the proof of address and yet still they fail to accept it and give me an accurate reason why. Stupid! Not to mention they LOST 500USD of my money and blamed it on my bank. I went to the bank and talked to the branch manager in which we concluded the money has not gone in. PAYPAL failed to provide enough evidence showcasing that they even started the transaction. Every time I bring it up they tell me that it is my bank's fault - same response each time. I will be moving to STRIPE purely because PAYAL customer service is terrible. I want my money removed from PAYAL as soon as possible - if they will even let me. If you value your money and information DO NOT, I repeat, DO NOT go with PAYPAL. They are almost a scam.

Ricardo
Marketing in VS
Consumentengoederen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My favorite payment method and taker

5,0 2 maanden geleden Nieuw

Pluspunten:

It was the easiest payment processor to set up.

Minpunten:

Limits on money withdraws can slow down business on my good months

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Remain the stable commerce platform internationally

5,0 3 jaar geleden

Opmerkingen: A default, go-to platform for small to medium firms. Has sufficient features to support the growth of them into large organisation too.

Pluspunten:

Intuitively easy to use for anyone with little to advanced technological knowledge. Can be access from anywhere (international services feature).

Minpunten:

Have not identify any cons so far. It is providing the right feature for the purpose. Some domestic features in certain countries may not be useable due to local rules, but this is outside paypal's control.

Michael
Owner in VS
Kleding en mode, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good Functionality, Questionable UX

4,0 3 weken geleden Nieuw

Pluspunten:

PayPal Commerce Platform provides all the payment processing, invoicing, and shipment management functions I need to run my small business.

Minpunten:

The UI is a little bit frustrating. It’s hard to see all your information in one place. Each function feels siloed off from the others. The ShipStation integration is particularly awkward.

Brix Jasper
Account Executive in Filipijnen
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best payment tool

4,0 2 weken geleden Nieuw

Opmerkingen: Excellent and so exceptional in terms of features

Pluspunten:

Its easy to use and its very friendly to navigate

Minpunten:

Some delays of payment somebody and bugs

Patric
PhD History in Zweden
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Paypal platform safest

5,0 2 maanden geleden Nieuw

Pluspunten:

It is easy to use AND meet the safety standards.

Minpunten:

It can be a short delay in actions but it is not problem.

Jean
Training Specialist in Dominicaanse Republiek
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Top payment processing platform

5,0 3 weken geleden Nieuw

Pluspunten:

It integrates with a wide array of websites and makes payment processing a breeze and very secure

Minpunten:

I honestly can't think of any cons for PayPal. Top notch!

Charles
Owner in VS
Schoolleiding, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Useful for recurring billing

5,0 2 weken geleden Nieuw

Opmerkingen: Easy and efficient way to manage your regular transactions.

Pluspunten:

It’s a reliable tool for global business transactions.

Minpunten:

I have no issues so far. It’s a trustworthy platform. I have no complaints.

Kathleen
Vice President in VS
Sportartikelen, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Emulate PayPal and your customers will love you!

5,0 3 jaar geleden

Opmerkingen: As a young company with typical issues of cost vs benefit, PayPal has been our partner as we grew from a little "mom and pop" business, to the largest worldwide manufacturer of sporting good products in a niche market. Years and years ago the "PayPal Verified" logo on our website was a big selling point for our products from our perspective and from the perspectives of our customers. The additional bells and whistles that PayPal offers to its clients is just as highly prized as that PayPal Verified logo was. The PayPal platform integrates almost seamlessly with our other e-systems. PayPal isn't manufacturing our niche sporting goods products, but they certainly know the business needs of their clients. A silly, simple example - the PayPal Virtual Terminal function - this enhancement that occurred a few years ago was like heaven. I shopped for credit card processing systems that would be a good fit for a small company. We tried a few different, highly respected banking institutions to process our credit card sales. Pre- PayPal our credit card processors made more money of electronic transactions than we made as the manufacturer of a product! Enter PayPal - Viola! We know exactly what credit card processing will cost us. We can budget accordingly and price our products at a reasonable level - no more ridiculous price increases just so we could accept credit cards. We have a webmaster now, and HE likes working with PayPal Commerce!

Pluspunten:

We have used various iterations of PayPal since our first website almost 20 years ago. We were a small, young company with limited programming and commerce platform experience and expertise. PayPal customer support has been there every step of the way. Our growth and corporate expansion would not have been so dramatic were it not for PayPal technology and a truly committed, savvy workforce. All online "help" functions have been well written and easy to follow, and when our knowledge required more intensive help, PayPal personnel have been easy to reach, easy to understand. PayPal personnel follow up after integration of PayPal systems and they want to know how they can improve - their follow up has always been about serving us, not just reaching out to garner a useless 5-star review.

Minpunten:

I can't provide a meaningful area for improvement. I literally feel as though PayPal commerce anticipates my needs before I even know I need help. There have been instances where I thought, it would be so nice if I could do XXXX with this platform. I go to the help menu, and there is already a report format that does exactly what I had hoped for. And if the online help function isn't sufficient due to my lack of expertise, there is always a human literally only a phone call away. I cannot emphasize how grateful I am of this kind of support. I would happily pay twice the amount of my current fees, just to keep this support going - tho I don't want pricing to go up too much. PayPal is a HUGE bang for the buck!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

PayPal- The Payment Platform

4,0 2 jaar geleden

Opmerkingen: My experience with PayPal was great until they started holding my money every week, and each hold lasts 21days unless the client confirms receipt. If that would be sorted out, I would be fine.

Pluspunten:

It allows us to make and receive payments in different currencies and is flexible in terms of making payments to multiple recipients. This has made it possible to transact with clients from different parts of the world. Reconciliation is easy as the platform provides a detailed report and transaction history. Integration with other e-commerce tools is a big plus.

Minpunten:

Whereas the platform helps manage risks associated with fraud, having to be on the receiving end of that isn’t fun at all. Lately, I have had every payment held for 21days simply because it's a virtual product, and customer support hasn’t been helpful at all. I have provided all that they’ve requested to sort out the mess but still no progress. My clients make payments and still have to go back into the account after 48hours to confirm receipt, that’s too much hustle. I’m actually considering other alternatives as it is right now.

Frederick
Frederick
Director in VS
Geverifieerde LinkedIn-gebruiker
Fabricage van elektrische/elektronische producten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Wish all my customers paid via PayPal

5,0 6 jaar geleden

Opmerkingen: We market and sell a complex product which is not a solid solution for everyone. Most times this disconnect is not understood until weeks into post sale. We have a very liberal return policy to account for this complexity. PayPal is the company which makes our customer support deparment smile when they process a return and discover the customer paid with PayPal.

Pluspunten:

I manage an e-commerce site which accepts all forms of traditional credit cards and PayPal for customer checkout. I deal daily with the big 3 processors and PayPal and to say the differences are oceans apart is an understatement. PayPal's customer support and processes are the gold standard in the online payment processing world. You get the right answer the first time every time. Their payment and refund policies are fair, accurate, and timely. They are a pleasure to do business with.

Minpunten:

My only complaint about PayPal is that not enough consumers utilize their service. I am sure they share this same complaint with themselves.

Brian
Brian
Graduate Student (MBA) in VS
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

If they click away, they get away...

4,0 5 jaar geleden

Opmerkingen: PayPal is an easy platform for new businesses to use and get paid for their goods and services. Fees are very reasonable, transfers of available funds from your PayPal account into your bank are free and lightning quick (for me it is either ACH transfer for free and in the account in the morning, or they send it through my debit card, 1% fee, but instant deposit to my checking account). When starting a business there is already a vast array of critical components all vying for your attention and dollars, so start off at least with PayPal for simple ease of use. Add PayPal Checkout to your checkout page as a payment option and voila you even have a built-in financing system customers may opt to use via their PayPal Credit Account - an account that is rather easy to qualify for as well and offers financing deals so you don't have to! This gives them every reason to go ahead and just do it - and you just made another sale.

Pluspunten:

PayPal Checkout is an easy way to offer another very popular payment option to that all important checkout page on your website. Keep them on task, checking out, and you making that sale, so they don't meander off your page and end up making their purchase elsewhere.

Minpunten:

This method does on some devices limit consumer choice for their PayPal to charge the account they want, i.e. limit on number of cards displayed and/or limiting ability to add a new payment method without going to PayPal's site.

morad
urban tawon in Marokko
Civiele techniek, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

''The best online payment systems with flexibility and smoothness''

5,0 2 jaar geleden

Opmerkingen: Through my experience with this Paypal system, I consider it one of the necessary tools for working and communicating with customers, as it provides you with many free services that facilitate your trading and purchasing operations via the Internet.

Pluspunten:

It enables you to trade financially with friends and customers and offers you serious solutions to many problems that you may encounter with the rest of the other banking packages. It is considered one of the easiest and most secure banking systems.

Minpunten:

I have one problem with this system, which I consider a point that must be overcome is the delay in transferring money from this system to my bank balance, as it is possible that the payment processes may be delayed for up to a week

Ricky
Manager, Operations and Finance in VS
Farmaceutica, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Essential for anyone in sales!

5,0 4 jaar geleden

Opmerkingen: We wanted to give the customers a variety of options to pay so it's not a negating issue when checking out. I wouldn't want to lose a potential sale because we didn't have Paypal. Overall, the convenience, simplicity, and ease of use make it a no-brainer!

Pluspunten:

The ease of use to add it to our Shopify online sales page. It gives customers just another option to pay. With PayPal being so popular payment platform it seems almost necessary for anyone doing sales to use Paypal. The fees per transaction are very reasonable. The Paypal portal is so easy to use and operate as well. You can easily sync with your bank account and transfer funds the next day for free! So I wouldn't recommend using the instant transfer which requires an extra fee unless you need your funds immediately. It's really hard to mess anything up using Paypal checkout!

Minpunten:

The only thing I can think of is sometimes when I download activity reports, it can be a bit slow/buggy. Other than that I don't really have any complaints.

Mashudu Hilary
Freelancer in Zuid-Afrika
Computersoftware, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Online payment platform that has changed the way I earn for the better.

5,0 2 jaar geleden

Opmerkingen: My overall expirience with the software is just excellent. PayPal has provided me the greatest convenience in transacting and this has revolutionized the way I earn and conduct my business.

Pluspunten:

Ever Since I discovered and started using PayPal, the way I conduct my business has been positively impacted and to be honest this is an understatement. PayPal has enabled me to receive payment from far away places that I have never dreamt of connecting with financially and this has opened a lot of doors. What excites me the most is how it is very easy to sign up, just a few clicks and I'm already transacting. Its just a dream come true, hassles are almost non existent.

Minpunten:

Although I absolutely adore this software, I wish PayPal would expand into other countries especially third world countries which are mainly marginalized. I had an expirience where I wanted to create and use an account while I was in my African native land only to find out that PayPal services don't reach that place. The second con stems from the fact that there are a limited options on banks which I can link my Paypal with for easier withdrawals. Currently where I am there is only one bank which does this so it would be better and much more convenient if the platform could be expanded in these directions.

Caitlin
Business Owner in Mexico
Consumentendiensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Service-based and digital product businesses beware!

2,0 5 jaar geleden

Pluspunten:

Super easy to use, subscriptions and payment buttons are fully integrated

Minpunten:

My business PayPal account was frozen by the company twice in TWO MONTHS. I've heard of this happening with many companies in my industry (coaching and digital products) that do big launch periods with giant sales spikes, but I have structured my company to have consistent weekly sales instead (and I'm still a little guy anyway!) And it has still happened to me twice. PayPal doesn't have very high insurance coverage for non-trackable products like digital and services. I was able to get the issue resolved both times but can no longer count on them.

Tanya
Owner in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Paypal Checkout

5,0 5 jaar geleden

Pluspunten:

It allows customers to feel confident their personal and financial information will remain secure when making purchases using PayPal Checkout. This means they will usually spend more. It also makes it easier to issue refunds to customers when necessary.

Minpunten:

We really haven’t had many problems with PayPal Checkout, except rare occasions when it’s takes payments a little longer to process.

Devraj
CEO in Nepal
Civiele techniek, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Send Only Option in My Country

3,0 2 jaar geleden

Opmerkingen: I have mixed experience with PayPal. PayPal somehow makes my financial activity easier than previously but Send Only option of Paypal does not allow me to use all the functionality of Paypal.

Pluspunten:

PayPal allows me to add a master's or visa card and send funds to the vendor. It makes easy on payment processing because before PayPal we need to rely on wire transfers.

Minpunten:

Though PayPal Commerce Platform makes it easier on our financial work but not fully solve my need. Here in Nepal Paypal has to Send only option, because of this I am unable to receive funds on my PayPal account.

Ful
Accountant in Kameroen
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Paypal review

3,0 vorig jaar

Opmerkingen: My overall experience as an Africa Cameroonian user is not very good since Cameroon is restricted from many features on paypal

Pluspunten:

It is one of the most used payment option worldwide

Minpunten:

Most countries in Africa are restricted from sending money money but can only receive. Using PayPal in Africa is really a concern to many people including myself

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Human Resources, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

One of the best payment methods.

4,0 2 jaar geleden

Pluspunten:

Mostly, I love the ease of use, the attention to safety, and the service spread, at least for the types of products or services I buy. Given a choice, if I buy 100 products, 90% of the time, I pay with Paypal. The seller can't see my card number, and this is valuable.

Minpunten:

When transferring money to the bank account, the service costs are high, in my opinion. Other than that, finding recurring payments settings isn't so straightforward, even if I recognize that some improvements have been made.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Works well with website integration, with one minor drawback

5,0 5 jaar geleden

Opmerkingen: It's overall a good platform and one that I would recommend. But if your customers are more impulse-based and you're worried about a dropoff at checkout, other platforms are likely better to allow them to enter their credit card, place the order, and move on with their day.

Pluspunten:

It's so easy to plug into a site! I'm a graphic and web designer; and when it comes to web design, I work exclusively in WordPress. Integrating PayPal checkout into a website is SO quick and easy, and great for sites where the client wants to be up and running, like, yesterday.

Minpunten:

The major drawback for me was that it wasn't as streamlined and user-friendly as platforms like Stripe. This is great for places like nonprofits and community groups that want to accept credit cards quickly and want to use their PayPal account. But I've found it to be a little more difficult for the user who has their credit card in-hand and is ready to pay.

Mohammed El amine
Freelance in Algerije
Computergames, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Wonderful program

5,0 3 jaar geleden

Opmerkingen: nothing, I like everything on paypal .

Pluspunten:

efficient and flexible in normal times, it is even more so in times of crisis. The service allows you to carry out online transactions without having to provide your bank details. ... The platform also offers to settle any disputes between a buyer and a seller.

Minpunten:

PayPal is a frequent target of scams and therefore carries certain risks. The greatest risk arises from reusing passwords or login information between PayPal and other websites.

Andrew
Andrew
Special Education Teacher in Canada
Geverifieerde LinkedIn-gebruiker
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A common and effective option

5,0 2 jaar geleden

Opmerkingen: I've had nothing but positive experiences with PayPal. As a regular contributor to user experiences, it's a great way to get paid and spend money.

Pluspunten:

PayPal's widespread use by e-commerce retailers is by far its greatest asset. From purchasing from small start up companies to using it with major vendors like Starbucks and Bestbuy. It's a great way to pay for things without pulling out your credit/debit card.

Minpunten:

My only issue is with its selection of gift cards that can be purchased and the lack of features in Canada that are available in other countries (buying crypto-currency directly through the app).