Over Track-POD

Track-POD is papierloze en contactloze software voor leveringsbeheer die je helpt je winst en prestaties te verhogen.

Meer informatie over Track-POD

Pluspunten:

Very fast to set up and implement, and easy to use on a daily basis... very little technical training of drivers, logistics team and internal customer support team needed.

Minpunten:

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

Beoordelingen van Track-POD

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,7/10

Track-POD heeft een totaalscore van 4,6 van 5 sterren op basis van 106 gebruikersreviews op Capterra.

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Reviews filteren (106)

Zac
Zac
Business Analyst & Purchasing Manager in Australië
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Track Pod Review

5,0 5 maanden geleden

Opmerkingen: Great, would definitely recommend.

Pluspunten:

easy to set up and use software, fits well with our business.

Minpunten:

Mobile usage across android and iso have different capabilities.

Reactie Track-POD

5 maanden geleden

Hi Zac, thanks for sharing your feedback!

Geverifieerde reviewer
Director in VK
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great TMS system

5,0 5 maanden geleden

Opmerkingen: We have used this software since opening the business and although we researched the market in depth to see what else is out there we really like this system due to it's reliability, ease of use and great client interface. The new client portal update is fresh and easy to use and the client feedback system has been great for our team morale.

Pluspunten:

Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery!

Minpunten:

The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money.

Reactie Track-POD

4 maanden geleden

Thank you for leaving such a thorough review, your feedback is very helpful!

Jake
Director in VK
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Close but no cigar

2,0 3 jaar geleden

Opmerkingen: A good effort, but coming up far short in many areas and we are exploring other solutions that cost more but are more useable long term.

Pluspunten:

The price is good, it’s a fraction of the competitors offering for a small company. The overall design of the product is about right.

Minpunten:

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it? They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Reactie Track-POD

3 jaar geleden

Hi Jake, thanks for your review. We are very sorry that our application does not support some of custom functions for your business needs and we do not provide the web-hooks at the moment, instead that we offer our powerful and comprehensive API. We try do the best efforts according our practice in logistics. On the other hand, most of the features are available - you can close a route, you can delete an order. We recommend you to visit out help center.

Ryan
President in Canada
Pakket- en goederenbezorging, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Oneextraguy- Review

5,0 3 jaar geleden

Opmerkingen: Track pod has taken us from using google calendar to send work to my drivers and has instead provided a functional app along with desktop software that has made my company more efficient from routes to billing and seeing at a glance EVERY job that needs to be billed by the day.

Pluspunten:

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Minpunten:

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Reactie Track-POD

3 jaar geleden

Hi Ryan, Thank you for your review. We value your business and wanted to notify you that the feedback functionality about your delivery service soon will be available on your mobile devices. So, you will be able to monitor your feedback about provided service in the web-dashboard analytics page.

Liz
Operations Support Specialist in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Automated Excellence

5,0 3 jaar geleden

Pluspunten:

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Minpunten:

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Reactie Track-POD

3 jaar geleden

Thanks a lot for your generous review, we really appreciate it. The Mobile Dispatcher app is on our to-do list. We will be glad to make your daily operations even easier.

Usman
Director in VK
Bouwmaterialen, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Best option to begin with

5,0 3 jaar geleden

Opmerkingen: Set up with our order management system took a bit of time using Zapier, but the track pod customer services where very helpful. We use this software daily for 3-4 vans constantly on the road around the country. A few minor teething problems, but we receive a reply within 24 hours and have experienced that they actually listen and implement our ideas.

Pluspunten:

We are able to drag and drop routes and quickly optimise where our vans are going

Minpunten:

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Marcus
owner in Nederland
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Marcus Teunissen

5,0 5 maanden geleden

Opmerkingen: easy to use.

Pluspunten:

Easy API and very user-friendly. What we need is there for the right price-quality ratio.

Minpunten:

Route sheet order numbers do not match the order of the number of addresses

Reactie Track-POD

5 maanden geleden

Hi Marcus, thanks for leaving a review!

Gertruda
Gertruda
Project manager in Litouwen
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Good complex of functionalities

4,0 2 jaar geleden

Opmerkingen: Comparing price, it is a good deal. Also very flexible plans. We satisfued with it while we are small.

Pluspunten:

Easy to use, helpful and fast customer service, many fuctions are included in main plan. Also you can customize your data fields, reports and documents.

Minpunten:

We are missing the feature to control the orders that are arleady delivered and in the HUB. Also customers have small amount of information in the reports they can get from customer accounts. Customer service is opem with new suggestions, they work hard and has a good comunication

Reactie Track-POD

2 jaar geleden

Dear Gertruda, Thank you for your fair feedback. We will keep working hard to make the app as flexible as possible to provide you with the personalized experience fitting your business flow.

Pavlos
Pavlos
Owner in Griekenland
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A great toolkit for delivery services

5,0 5 maanden geleden

Pluspunten:

This software is easy to use with many features that can make your life easier. You can see all your orders and routes on the map. So planning becomes child's play. It gives a very detailed analysis of your working day/period. The support team is great. Quick responsive and willing to help. Track-POD loosens your hands and really helps you control your delivery business.

Minpunten:

There could be an improvement with the shipping labels.

Reactie Track-POD

5 maanden geleden

Hi Pavlos, Thank you for sharing your positive experience with Track-POD, we're happy to know it helps you excel.

Gerrol
Gerrol
Customer Experience Team Lead in Canada
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Awesome Web Based App

5,0 5 maanden geleden

Opmerkingen: The experience was fantastic that it makes our day to day job easy. We get increase in satisfaction also from our customers.

Pluspunten:

I like the real time update. It is very important specially if we have customers who are in need of a certain order or delivery. We can provide them the closest ETA possible. Also, we can provide them an instant POD should there be a question to who receive it.

Minpunten:

I guess what I like least about this is we have a lot of information on the page that are not necessary. If we can customize the interface depending on the department we are at.

Reactie Track-POD

5 maanden geleden

Hi Gerrol, Thanks for leaving a review, we're glad to know Track-POD helps you delight customers!

Robert
Founder in VK
Vervoer/over de weg/per spoor, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Managing and Planning Logistics Team

4,0 3 jaar geleden

Opmerkingen: Overall we'd be lost without it.

Pluspunten:

TYrack-POD is our main tool for planning and managing our cargo-bike logistics team. It's ability to create routes and manage orders for deliveries and collections, shipping client and end customers is easy to use and straightforward for most day to day operations. Importing xls or csv file is extremely useful if a little quirky and simple integration with Woocommerce is exceptionally useful

Minpunten:

There are a number of improvements I'd make, and I have sent these to the support team for inclusion to their development plan. Multi modal planning, cargo bike and electric vans for example, shipper notifications as well as a few minor improvements.

Reactie Track-POD

3 jaar geleden

Hi Robert, We appreciate your review and will do the best for new functionality of routing including the bike and electric vans/trucks to be optimized at the same time.

Mgcini Norman
MD in Zuid-Afrika
Administratie, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Track-POD Review

5,0 2 jaar geleden

Opmerkingen: The excellent features provided to logistic businesses. I suggest all new courier corporations to apply Track-POD. Being capable to check deliveries being dropped off and that they are able to signal and take an picture that is right customer support , growth our client satisfaction and engagement. Greater, person friendly and smooth to use for drivers.

Pluspunten:

Driver is tracked through GPS and notifications are computerized. Auto routing, Customisable POD. Drag and drop. The capacity to speedy create and optimise routes .The Dashboard design is simple to use and extremely useful. Addresses and item records stores and auto populates automatically. Easy to use, intuitive studying. Easy to setup. Real time statistics .And very consumer pleasant.

Minpunten:

You can not edit . Finding cope with every so often inaccurate, particularly in rural regions. Battery drain at the phones became the most important concern, however adequate if plugged and charging inside the car .Not capable of trade the phone quantity for text monitoring updates.

Reactie Track-POD

2 jaar geleden

Dear Mgcini Norman, Thank you very much for such a detailed review. We will continue to improve and optimize our apps.

Lee
Director in Australië
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Front end, poor reporting/support

4,0 3 jaar geleden

Opmerkingen: Great functionality but terrible and very limited reporting reporting

Pluspunten:

The front end app for the drivers is simple to use and the drivers have only the functionality they need. Plus the ability to quickly create and optimise routes is great

Minpunten:

The back end reporting is terrible. To get a run sheet which i use daily I have to manually type all the notes that are on the route sheet onto the loading list which is where our warehouse crew pack from. And drivers have as a backup when the app goes down. The lack of responsive support is also a huge issue. I am looking at moving because the reporting costs me an hour of my time each day. I only have 3/4 runs a day. I could not scale my business with this software as it stands

Reactie Track-POD

3 jaar geleden

Hi Lee, Thanks so much for your review. Your feedback is really useful. We have a road map to improve our reporting. We will appreciate if you provide more details upon '..the app goes down'. Our team strives to respond to our customers during 24 hours. Please note that our support days are Monday - Friday.

Lorraine
Purchasing in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

review

4,0 5 maanden geleden

Opmerkingen: We love it!

Pluspunten:

It is easy to use and keep track of our deliveries as well as follow up to make sure everything is recorded properly.

Minpunten:

dont really have anything that we dont like

Reactie Track-POD

5 maanden geleden

Hi Lorraine, Thanks for sharing your experience with Track-POD, we love to hear you find the system easy to use!

Stephen
Director in Malta
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product

5,0 5 maanden geleden

Pluspunten:

Sorting deliveries per drivers is very great feature which we use daily.

Minpunten:

We found Integration with our software a bit difficult

Reactie Track-POD

5 maanden geleden

Hi Stephen, Thank you for sharing your feedback!

Kailaash
Director in Nederland
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

FoodLyft review

4,0 4 jaar geleden

Opmerkingen: With out Track-Pod we would have a logistic problem because we deliver food and our drivers pick up multiple order in one route.

Pluspunten:

The overal handeling op the application and the back-end in good. We don't have difficulties to train our employees with the software. The use of colour, for example with the buttons.

Minpunten:

The application for android and ios is different, the ios version does not include some of the android version such as an overview of order in a map, possibility to call the customer and the ios does not have a bike route. Also the many steps to complete an order in the app is inefficient. Such as arrived, delivered, proof of delivery and departed. For us would it be more convenient to have 2 steps/ buttons; delivered and departed.

Reactie Track-POD

4 jaar geleden

Thanks so much for your feedback. We work hard on improvements of IOS version. The update coming soon and will be added new features on IOS driver app too.

Elsa
VP Product in Duitsland
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great tool to smooth operations

5,0 4 jaar geleden

Opmerkingen: Easy to set up; quick onboarding; very friendly team; great support; even got the app translated in 2 days.

Pluspunten:

Easy to set up Easy to customized Easy to use Structure back-office Smooth api integration

Minpunten:

No free Access to real-time information via the API; would I like to use driver tracking info

Reactie Track-POD

4 jaar geleden

Elsa, Thank you! We recommend that you try the updated Live Tracking module to track drivers. More here - https://track-pod.zendesk.com/hc/en-us/articles/360005943754-How-to-set-up-Live-Tracking-for-your-Customers- or https://track-pod.zendesk.com/hc/en-us/sections/360000639994-Delivery-Tracking-Vehicle-Tracking

Tamati
Systems Developer / DBA in Cookeilanden
Telecommunicatie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Track-POD is a Great App for our business

5,0 3 jaar geleden

Opmerkingen: Track-POD solved our manual processing and paper printing also saving on toner costs. Previously we had a dedicated staff to sorting orders on a spreadsheet, printing orders lists then distributing the orders list; Track-POD cut down staff hours to do this job overall savings on staff costs. Great app for us.

Pluspunten:

Digital transformation for our company, before we had this app we were printing orders and was time consuming looking for old orders that were signed off to provide customers with proof of delivery. Works great on android so was easier to source equipment to get the POD.

Minpunten:

The app is perfect, we trialed it for a month and the team manager could not find flaws in the app, in fact Track-POD had more to offer like the KPI & reports and also being able to print a POD for customers.

Reactie Track-POD

3 jaar geleden

Hello Tamati, Thanks, doe much for your review and warm words.

Heather
Company Director in VK
Levensmiddelen- en drankenindustrie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Managing Desserts

4,0 5 maanden geleden

Opmerkingen: Excellent

Pluspunten:

The ease and ability to track drivers on their journey.

Minpunten:

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

Reactie Track-POD

4 maanden geleden

Hi Heather, thanks for leaving a review!

grega
grega
General manager in Slovenië
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great upgrade for service

5,0 4 jaar geleden

Opmerkingen: plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pluspunten:

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Minpunten:

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Reactie Track-POD

4 jaar geleden

We appreciate your review and will keep doing our best to meet your needs.

Ian
business improvements team in VK
Bouwmaterialen, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

gap ltd

4,0 3 jaar geleden

Pluspunten:

Versatility, ease of use for new staff. adaptable to our system

Minpunten:

not capturing all addresses, could be our integration though

Reactie Track-POD

3 jaar geleden

Thank you for the feedback which is very important for us.

Michal
General manager in Tsjechië
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Amazing!

5,0 3 jaar geleden

Opmerkingen: Great. Optimalization.

Pluspunten:

Well i am not doing this often, but now i have to. Track-pod is awesome. Really. It helped us to set up our own logistic. Really friendly to use. I like how often you adding new features.

Minpunten:

Well i would like to add our language (czech), as drivers are not that experienced at english. Also route sheet would include call number and total price.

Reactie Track-POD

3 jaar geleden

Hi Michal, Thanks for your review. We appreciate it. Please take you attention that Android app for drivers supports Czech, soon it will be available on iPhones too. We provide a paperless and contactless solutions to save our environment - your driver can see the call number and total price on the mobile app easily.

Dirk
Dispatch Manager in Zuid-Afrika
Magazijnen/opslag, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Courier and Collection Dispatch

5,0 5 maanden geleden

Opmerkingen: Works as advertised, Great
Has a few limitations
Only works well when no internet lag

Pluspunten:

Can dispatch multiple orders on same route, meaning one signature

Minpunten:

Limited on amount of photos that can be taken (10) --> need more Vehicle check, want to disable for collections and couriers, but we can't because the transport dept needs it, nice to have if this can be setup per unit, not everyone needs the vehicle check, only transport dispatch needs this Further limitation -> Once a route has been "STARTED", it cannot be removed and the dispatch tablet cannot carry on until the "STARTED" route is closed.

Lee
sales in VK
Glas, keramiek en beton, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Track Pod Review

5,0 3 jaar geleden

Opmerkingen: It was good for POD and saved on Paper printouts.
emailing POD to us was great for us to complete our order fulfilment process and close jobs down

Pluspunten:

We used trackpod for just 2 vehicles, both our office staff and our customers found Trackpod a good system as all sides we informed of delivery that would be taking place. Easy to use from both drivers and office perspective Route optimisation

Minpunten:

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle

Reactie Track-POD

3 jaar geleden

Hi Lee, Thanks for your feedback . Yes, the Battery drain on the phones is the concern any phone, as the app uses GPS and 3G/4G constantly that offers you the real-time updates.

Oliver
Oliver
Logistics Operations Associate in VK
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Fantastically simple piece of software

5,0 6 maanden geleden

Opmerkingen: Overall experience is very positive. The software itself is intuitive and easy to use. Their team is very accommodating and helpful. They take your suggestions on board to continually improve the software and bring in features that help your business.

Pluspunten:

We were able to integrate it into our own way of working very easily. We are yet to integrate directly with other software yet. Ease of use.

Minpunten:

The interface can get a bit messy when you are using multiple vehicles.

Reactie Track-POD

5 maanden geleden

Thank you for your positive review, Oliver, and for your appreciation of the Track-POD team!