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Over Bókun

Bókun is de enige software voor touroperators die nodig is voor het beheer van je tours en activiteiten. Begin nu met je gratis proefperiode van 14 dagen (CC niet nodig)

Meer informatie over Bókun

Pluspunten:

All of that is very easy to use also for beginner. This software can integrate with web and any and easy to create widget.

Minpunten:

The checkout widget that they provide to our customers is also very weak, compared to other solutions.

Beoordelingen van Bókun

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,7

Waarschijnlijkheid van aanbeveling

9,2/ 10

Bókun heeft een totaalscore van 4,8 van 5 sterren op basis van 405 gebruikersreviews op Capterra.

Heb je Bókun eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (405)

Henk-Jan
Henk-Jan
Owner in Nederland
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Pleasure to work with Bokun

5,0 6 jaar geleden

Opmerkingen: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Pluspunten:

The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Minpunten:

One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Reactie Bókun, A TripAdvisor Company

6 jaar geleden

Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support

pedro
ceo in Spanje
Tekstschrijvers, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Support team "dream team"

5,0 5 maanden geleden

Opmerkingen: the best reservvas engine I have ever tried and without a doubt, a support team to be proud of.

Pluspunten:

Best support team i have never seen in my life

Minpunten:

maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.

Ana
CEO in Colombia
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Bokun doesnt line or by emailsupport in

3,0 9 maanden geleden

Opmerkingen: Very bd expereince. I don´t uderstand why they have good reviews or they don´t atend to everybody.
Very dangerours Comapny, without responsability afect the work to people like me.

Pluspunten:

One Booking Software without Support inst Booking Software: I was in the process to change the Booking softtware and I decided to use BOKUN. Ineeded a lot ofquestions to solve and to work with the Website, but nobody anwered me. They joked me and also I used different times the Caht in line, but is not working in Turkey time and also off. Thes problems was reapted twice. So, Idecided to begi form ceros with other Booking software and to ask to paypal return my money back.

Minpunten:

doesnt have Support !!! IReesposability witht the users Support is the most important to me T

Cheryl
Guest Relations in Spanje
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Working with Bokun

5,0 2 maanden geleden

Opmerkingen: Excellent, have been with Bokun for 7 years. Fair price, great customer service.

Pluspunten:

Customer support, fast and focused on problem solving.

Minpunten:

Would be great if it had more operational features but this is a booking engine not a operational tool.

Oleg
owner in Griekenland
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great customer service

5,0 9 maanden geleden

Pluspunten:

It is easy to set up tours and activities when you work in the tourism industry.

Minpunten:

Easy booking engine for excursions and activities.

Eerder overwogen alternatieven: Adobe Acrobat Reader

Redenen om over te stappen op Bókun: Staff from Bokun explain, how to get more bookings during the season

Rodrigo
Manager in VS
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great service

5,0 4 maanden geleden

Opmerkingen: I just spoke with [sensitive content hidden] and he was very knowledgeable and effective in guiding me through the process.

Pluspunten:

Easy to use and powerful tool to manage calendars from OTAs

Minpunten:

Some connectivity is missing, so I will have to recreate pricing in different platforms. Creating products and managing Pricing is time consuming. I was hoping I could also centralize it on Bokun.

Eerder overwogen alternatieven: FareHarbor

Redenen om over te stappen op Bókun: Less intrusive. Bokun doesn't get into my website

Nadine
Managing Director in Malta
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Bokun , a easy way to keep track of bookings

5,0 5 maanden geleden

Opmerkingen: Good , finally Bokun has allowed me to see bookings on one platform

Pluspunten:

Live chat and if there is an unsolved issue, Customer care agent phone

Minpunten:

Can be a bit complicated to use , especially joining Bokun lately, until one gets used to the set up n

Eerder overwogen alternatieven: GoDaddy Website Builder

Redenen om over te stappen op Bókun: I opted for Bokun as it is linked to Viator/ TripAdvisor

Adina
Manager in Roemenië
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Bokun is a great aid to travel businesses

5,0 2 maanden geleden

Pluspunten:

It's easy to set up and use. I also like the customer service, as well as the articles in the Help section.

Minpunten:

I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity.

James
Director in VK
Musea en instituten, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Good all round

5,0 4 maanden geleden

Opmerkingen: Great, as a starter is was daunting to start, but the customer sercice is so good it made the process easy

Pluspunten:

The Customer service is fantastic, i spent 2 hours on the phone running through set up and i didnt feel rushed at all

Minpunten:

The system is very in depth, which is a good thing, but as a starter is was a lot to take it

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great features, with some annoying bugs

4,0 5 jaar geleden

Opmerkingen: Good value for money, good connectivity, good support. Product owned by large OTA is a minus in the long-term when operators are fighting to minimize OTA dependence.

Pluspunten:

The best part of this reservation software is the marketplace that allows you to contract directly with other suppliers and resellers of tours and activities. Live support is also a good feature that most other reservation systems don't have. The help articles are quite extensive as well. Product import from Viator is a great feature.

Minpunten:

There are some annoying bugs and features that can leave you clicking around furiously to find a solution for quite some time, eg. the setting up pricing was a mess. The software is being developed constantly and it's possible that these issues have been fixed since, but I got quite frustrated a number of times when setting up the products. Also, raising the commission from 0.1% to 2.9% without any prior notice was not cool -- I thought the agreement was that we were paying with data to Viator... and now we're paying both ways. The OTA-owned reservation systems are creating data oligopoly situations similar to that of Google which is not the right direction in my opinion.

Eerder overwogen alternatieven: Checkfront en FareHarbor

Redenen om over te stappen op Bókun: The product was free to use for the first 6 months or so, and then it switched to a 0.1% commission, so it was the cheapest product on the market (before they introduced the current 2.9% commission of course).

Zurabi Jabauri -
tour manejer in Georgië
Vrije tijd, reizen en toerisme, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

5 satar........

5,0 4 maanden geleden

Opmerkingen: I really appreciate the site Bookun.. Fast help always and getting to the end of the case

Pluspunten:

Very clean connection It is very comfortable to work here

Minpunten:

It would be better if the operator speaks other languages, for example the language of those countries

Enrique
CEO in Peru
Vrije tijd, reizen en toerisme, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

BOKUN is an awesone platform to build a tour experience

5,0 11 maanden geleden

Opmerkingen: We are highly satisfied with Bokun because the platform provided us with numerous tools to swiftly put our tours, journeys, and more online without incurring expensive costs for development, infrastructure, and maintenance. They are continuing the user experience and the sales are raising.

Pluspunten:

It´s very easy to create our tours on line including many features and photos to showcase the benefits to book through VIPAC to our clients.

Minpunten:

We currently lack the option to write our blog in multiple languages; it only permits English. Additionally, there is no tool available to add a menu with a list of options in the header; it allows only one webpage per tab.

Ahmed
Manager in Marokko
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Affordable channel manager

5,0 9 maanden geleden

Pluspunten:

It is very easy to use and their support team is alwayw ready to help

Minpunten:

The UI is not the best, somethings needs to be improved. It would be better to have a mobile version that looks like a mobile app instead of a responsive design

Wayan
English Speaking Driver in Indonesië
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy and Happy to use!

5,0 9 maanden geleden

Pluspunten:

Bokun is a big Booking Engine, easy to communicate with them and fast respond if you need help. Really happy to connect and use Bokun!

Minpunten:

many of partner to work with Bokun then easy to find reseller on Bokun.

Nadine
Owner in Egypte
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

More than just a reservation system

5,0 6 maanden geleden

Opmerkingen: It's perfect for business. It allows you to expand in so many areas and fields from Google to OTAs to your own website

Pluspunten:

Easy to use Great customer service Marketplace

Minpunten:

It can be a little overwhelming when first starting out. There is so much to cover.

Hassan
Tourism in Egypte
Restaurants, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent

5,0 5 maanden geleden

Opmerkingen: Just sent an email, bokun team will call you immediately and do what you want and even very patient to teach you how to make it for the future

Pluspunten:

Very helpful team 🙂 , they just do all your requests quick and easy

Minpunten:

Everything was perfect, they make all what you want

Howida
Business owner in Saoedi-Arabië
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent and professional.

5,0 6 maanden geleden

Opmerkingen: Excellent and professional.

Pluspunten:

Yes Excellent and professional.& "The assistance is always available and with a welcoming attitude, despite the lengthy conversation at times."

Madeline
Owner in VK
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The customer service is off the scale!

5,0 12 maanden geleden

Opmerkingen: My bookings have increased week on week exponentially. I am just about to send out contracts on the marketplace function and am looking forward to even more sales.

Pluspunten:

The customer service. They have an incredibly well-trained, knowledgable team who will literally stay with you until your issue is resolved, be it online or on the phone.

Minpunten:

The set up was tricky for a novice like me, but again the Bokun team were with me every step of the way. I find it much easier to add new products now I understand the system better.

Izet
Tour Operator in Albanië
Vrije tijd, reizen en toerisme, Zelfstandig ondernemer
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Modern and flexible service. The best in class.

5,0 9 maanden geleden

Pluspunten:

I like Bokum system integration of various products. It's a modern service which absorbs the best achievements of the today technology on that field. Very quick and effective communication with supporting team. Also I appreciate the flexibility to improve everything along the way based on the customer findings.

Minpunten:

I would appreciate if Bokun will support new business on their first steps, financially and technically.

Jaime
Regional Manager in Frankrijk
Sport, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent!

5,0 12 maanden geleden

Pluspunten:

How easy to use it is, it's a wonderful tool.

Minpunten:

Well I guess when something doesn't work

Jerneja
stories whisperer in Slovenië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Bokun is worth it

5,0 2 jaar geleden

Opmerkingen: I'm just starting to use it, but I think it's a friendly system. Definitely, a welcome help when you start selling on multiple OTAs

Pluspunten:

Support is accessible and efficient. It has a lot of patience even with less skilled users.

Minpunten:

the instructions are extensive, in some places maybe too much, and on the other hand too "general" (but then the support team helps here)

Diana
Opeations Manager in Portugal
Animatie, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent platform

5,0 2 jaar geleden

Pluspunten:

The customer service and the help center

Minpunten:

Its not compatible with Safari, that makes me use another browser in a MAC, which is not very friendly with the rest of the apps in the computer

Adi
Director in Indonesië
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Reservation System

5,0 2 jaar geleden

Pluspunten:

integrated with friendly use website builder

Minpunten:

Customer support always ready anytime to solve our problem

Garion
Tour Company owner in Polen
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Read their terms of service - their stance towards refunds of fees at the moment is disappointing

4,0 5 jaar geleden

Opmerkingen: Mixed. In some ways it's great in others it's very frustrating. Their support is comprised entirely of non technical staff. In fact they're usually not even well versed in the software and you are told please wait 10 minutes while I get an answer for you. Sometimes they can't get you an answer. There are also some gaping limitations in for example their custom exports. One example is you can't output the amount of refunds you make in a month.

Pluspunten:

It's been good overall. What we use them for is a means to have an attractive booking calendar on our website for our customers to use to book our tours. Their platform allows for integration with some good sites like Expedia and Tripadvisor where we can also sell our tours. Platforms such as Airbnb experiences have to be dealt with manually but the booking desk on bokun.io allows for this pretty easily. It also manages availability of seats on our tours and has some good features such as automated messaging and custom exports for your sales data.

Minpunten:

Right at this very moment my biggest gripe is with their Policy towards cancelled bookings through their platform. It's not like we've lost a crippling amount of money but it's that they're not taking a strong supportive stance towards their customers. How it normally works is if someone books through Bokun, then bokun will charge you 2.9% of the total amount of the sale. They add up all the sales for the month then charge you for it in the next calendar month. If someone books and cancels and your refunds policy allows for them to get their money back Bokun won't charge you. But if they book and then don't cancel till the month following or later then your fee is kept by Bokun. In the whole of 2019 we had this happen a total of 5 times. In March 2020 because of the lockdown on travel we had a total of 30 people cancel who had booked in February or earlier meaning we'd paid bokun fees for their bookings. it amounted to about 2,500 euro of sales refunded and bokun's fee at ~3 percent was something like 75 euro. I've been in contact with their support getting replies like 'Sorry this isn't refundable' to eventually a very vague 'we understand this is a difficult time but we deal with these issues on case by case basis' response. I'm sorry but it's not good enough. We've offered our customers all of their money back, PayPal is waiving their fees, Braintree is waiving their fees, the tax man is waiving their fees. It's about doing the right thing. They're not right now.

Reactie Bókun, A TripAdvisor Company

5 jaar geleden

Hi Garion, We appreciate and understand your concerns around our refund policies. As you said, we're addressing this on a manual case-by-case basis right now and so we greatly appreciate your patience. Bokun only charges our 2.9% service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs like Tripadvisor and Expedia, or travel agents come at no charge from Bokun. As you said, our system does not automatically refund for past fees you've already paid to Bokun for bookings made in previous months that have since been cancelled. But please do not hesitate to reach out to us at [email protected] to discuss your individual situation further. Our support team is here to help always, and especially during this difficult time for the industry. Best, The Bokun Team

Antony
GM in Griekenland
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Review for Bokun

5,0 2 dagen geleden Nieuw

Opmerkingen: So far we are very enthusiastic about our decision to switch from our previous booking system

Pluspunten:

Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team

Minpunten:

I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management.