JivoChat reviews

Efficient way of communicating with customers

Pluspunten:

All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.

Minpunten:

In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.

Everything is above average.

Pluspunten:

JivoChat has all the average features available in a single plan.

Minpunten:

No ability to provide customers with references to frequently asked questions. This causes similar questions to be repeated.

JivoChat user

Pluspunten:

It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.

Minpunten:

My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa. Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.

great chat service with alot of integrations

Opmerkingen: good

Pluspunten:

they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages

Minpunten:

they don't have their own chatbot but it's on their roadmap , I hope they release it soon

Great Integration.

Pluspunten:

I appreciated the integration with other software.

Minpunten:

The graphic interface could be made a bit easier to use. But in saying this I have not used the product for long.

Very solid and mature Livechat and omnichannel inbox

Opmerkingen: I love the social media integrations, team chat, and the mobile apps. I got my staffs to get onboard immediately. It was easy. And the best thing was that it fixed my serious issue with FB messenger not loading nor showing up on all of our android mobile phones in the past week. JivoChat just solved our issues in minutes.

Pluspunten:

Livechat and Social media integrations are stable and wok as they are supposed to. The deployment was very easy, and I could get started right away without any problem. The main reason I came to try JivoChat was because I was having issues with FB Business Suite on my Pages for messengers. So I gave JivoChat a trial and "WOW" I was so impressed. I should have tried this long time ago. The mobile apps are stable for both iOS and Android also. Team chat is another plus point for me.

Minpunten:

UI is a bit old. However, in a way, it is very easy to use and get started. Nothing else really. I feel this is a very solid and mature product. Not much extra features but they are more than enough for SME's

JivoChat, way to meet your website visitors

Opmerkingen: The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave. I had no idea why they left. Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly.

Pluspunten:

I like it because it allows me to see who is visiting my website and from which location. If a web visitor has logged in to social media or visiting from their mobile phone, am able to view their names the email address and their phone number. It also allows me to view the client message as they type...very amazing...even before they hit ENTER key I already know what they saying.

Minpunten:

The only con that I have noticed with Jivochat it's when am visiting my website. It fills the screen and hides away my content. maybe they should consider making it smaller.

Essential feature for every customer based company

Pluspunten:

JivoChat is creative way of communicating with the customers while they are visiting your website. Best feature of JivoChat is facebook, telegram and viber integration for me. Because it is hard to manage all of your messages in different platforms at the same time. It is time consuming and not efficient. But thanks to JivoChat you can answer all messages inside JivoChat and you will not miss any messages. Because every visitor is potential customer if all of his/her question is answered properly . Another useful feature of JivoChat is callback feature which keeps you connected with customers.

Minpunten:

With current features JivoChat is a good choice for your website but there is one feature which would be great if added as a built in feature. I suggest direct audio calling feature which would be great for customers who can’t express themselves in live chat.

Essential tool for any type of website.

Pluspunten:

JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.

Minpunten:

There is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.

Overall a good multichannel system

Opmerkingen: They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on

Pluspunten:

I like that is stable, it has desktop and mobile apps

Minpunten:

Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding

Faster live chat tool

Pluspunten:

Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses

Minpunten:

Creating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp

chat with customers in no time

Opmerkingen: It is our live chat tool which we are using the software to chat with clients

Pluspunten:

Jivo has canned responses which makes it faster to respond to clients using the canned responses

Minpunten:

Tool is so easy for me, does not have an issue yet with it

A solid solution to communicate with your visitors

Opmerkingen: I run multiple web projects and now, the visitors prefer to go to Live Chat rather than a contact page. They can find someone to quickly answer them. It gives a human aspect on your business. So, I look for some Live Chat (there are a lot) and I choose JivoChat. This is a solid solution with a substantial number of customers. Since I have better communication with my visitors and sell more.

Pluspunten:

I like to view what the visitor is typing before he sends his question. It helps a lot to deliver fast and accurate answer to him.

Minpunten:

Only the statistic, they are basic. But, with all the tools I have it is compensated.

JivoChat is easy. Super duper easy

Opmerkingen: JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!

Pluspunten:

Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!

Minpunten:

There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.

Chat with prospects all across advertising portals.

Pluspunten:

Our company handles a lot of clients, one of them is a property management company that uses Jivochat. The agent App is easy to use and it's linked to everything. Any advertising portal will lead to us with no additional tools that i need to set up. It promotes efficiency, less distractions and it offers all the tools i need to provide info and customer support. Jivochat even has a mobile app, where you can chat with costumers on the go. I haven't had the chance to use it. I'm a front liner so i don't have to. But imagine if you're the owner of the business and you can facilitate a chat anywhere. That would make a lot of difference.

Minpunten:

I haven't encounter any issues with the program. The main point that i want to change if it's possible is to maybe change the icon of the chat launcher to the logo of the company. It would make it more personalized and that would reenforce the level of assurance for a prospect, that they are indeed in contact with the business directly.

Great Software, Great Integration Features

Opmerkingen: I got to see what kind of customers come to my site, and what kind of needs they have. It ranged from specific needs such as what product do I buy, or general questions. What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.

Pluspunten:

It is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.

Minpunten:

Not a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.

The Chat Solution for Website we use and Recommend

Pluspunten:

It is free to start and you can use free version as long as you want. It has a plugin for wordpress which is great and easy to use. We firstly installed this on our website after a friend recommended it to us. After that time we installed it on many websites of our customers. I like that you can translate it into many languages and change colors and first messages website visitors see and all this for free.

Minpunten:

When you have many agents on a website sometimes it gets confusing as to whom are you doing the changes.

Find ANYTHING else

Opmerkingen: I wouldn't recommend them to anyone. HUGE waste of time

Pluspunten:

Easy to use - until you need help - then they vanish

Minpunten:

While it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!

Excellent Jivo chat

Opmerkingen: There is something I did not like, besides being completely practical

Pluspunten:

The Web platform is great, and the chat is very efficient, thinking about the group of people that use it with me, the software has served me very well, for people who have ecommerce like me this app is splendid. The contact we have with the client, gives much more confidence and credibility to the work.

Minpunten:

One point of improvement was that when minimizing the window, the software inserts the missing status, even if it is online automatically.

Review

Opmerkingen: It's been a good tool to connect with people instantly and answer their questions...we've seen increased sales from using this.

Pluspunten:

We use the chat daily...setting it up for our needs was not too difficult but needed some adjustments after we figured out how it looked and functioned on our set...it was certainly not a one-step set up process. It's been very helpful in allowing us to assess our customers questions so that we can make improvements to our site. As with any chat, we get some interesting questions...

Minpunten:

Some of our customers complain about the number of times the chat box pops up while they are on the site...call it "annoying". I sent a note to your customer support dept. but never heard back :(

JivoChat Review

Opmerkingen: We are interacting with persons that are interested with our business

Pluspunten:

What i like the most is the option that let me to connect to my facebook page and recive directly messages from there.

Minpunten:

The rumors that in future we couldnt recive anymore our chats in email.

Jivo chat is very good!

Opmerkingen: Comunication.

Pluspunten:

I recommend it! It's great to be able to communicate with your prospects. It has helped me to grow my business.

Minpunten:

Everything is fine, I have nothing to reproach

Excellent chat platform!

Pluspunten:

Very user friendly for both parties, integrates with everything! Apple business chat works great with JivoChat!

Minpunten:

SMS features are limited.. we’d like to be able to send SMS from our business numbers without a customer first having to chat in to create a dialogue.

Patternmaster.com

Opmerkingen: Great way to communicate with the end user of our products. Reduces the amount of phone calls.

Pluspunten:

Allows more users than other software and contains the same features.

Minpunten:

I can not think of a feature I do not like. It works well for our business.

Nice communication solution

Opmerkingen: 100% recommended it does what it is supposed to do without much troubles and nice user experience.

Pluspunten:

Very simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.

Minpunten:

Good solution but not really solving something that other alternatives can solve for free or at same cost.