Gemiddelde scores

  • In totaal
  • Gebruiksgemak
  • Klantenservice

Over Heyday

Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping.

Meer informatie over Heyday

Reviews filteren (15)

Productscore

Productscore

Gebruik

Sorteren op

Heb je Heyday eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (15)

Erich S.
Erich S.
IT Director in VS
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent web chat application

5 2 jaar geleden

Opmerkingen: I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pluspunten:

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Minpunten:

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Redouane B.
Head of Digital in Spanje
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great tool & great company

5 2 maanden geleden

Opmerkingen: We are able to answer better than before to our customers.

Pluspunten:

The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.

Minpunten:

Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)

Amel A.
CRC LEADER in Spanje
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review of a + 6 months use

3 2 maanden geleden

Opmerkingen: I am saving so much time with all our channels and messenger pages + instagram

Pluspunten:

Facilty to change channels and select agents,

Minpunten:

It is not fast enough, that little seconds wasted for loadig the pages

Benlabed R.
Content & community manager in Spanje
Sport, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Heyday Decathlon El Djazair

4 2 maanden geleden

Opmerkingen: efficiency, simplicity

Pluspunten:

have access to all social media messages in one platform the intervention of the chatbot which saves time and anticipates responses

Minpunten:

difficulty finding contacts and not being able to open stories

Curt V.
Manager Customer Support Department in Canada
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Simple Intuitive Platform

4 2 jaar geleden

Opmerkingen: Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.

Pluspunten:

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Minpunten:

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.

Guillaume S.
CEO in Canada
Landbouw, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A key factor in our growth

4 2 jaar geleden

Opmerkingen: We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Pluspunten:

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels

Minpunten:

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Timothy M.
Customer service in Canada
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Impressive

5 4 maanden geleden

Pluspunten:

Une collaboration exceptionnelle. C'est un produit qui fonctionne admirablement bien. En plus, le service à la clientèle est remarquable. On se sent entre de bonnes mains!

Minpunten:

Il n'y a pas énormément de points négatifs. Dès qu'il y a des améliorations ou points à corriger, Heyday est très réactif vis-à-vis les corrections!

Riccardo B.
Proactivity Leader in VK
Detailhandel, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

BEST DECISION OF 2019

5 2 jaar geleden

Opmerkingen: An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Pluspunten:

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Minpunten:

Honestly, it was exactly what we were looking for.

Pierrick T.
Marketing Director in Canada
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

One of our best partner

5 4 maanden geleden

Opmerkingen: We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.

Pluspunten:

User friendly, effective, an amazing extension of our business.

Minpunten:

nothing to say in this section. We are very satisfy with all that Heyday as to offer.

Elizabeth D.
Customer Experience Leader in VS
Sport, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Decathlon Mexico Review

5 4 weken geleden Nieuw

Pluspunten:

The best thing of heyday is that is an easy software where you can download the information you want.

Minpunten:

It would be easier to have a dashboard that shows the whole teammates performance with the main criteria.

Dalila K.
Customer experience leader in Canada
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Heyday for online chat service

5 2 jaar geleden

Opmerkingen: Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Pluspunten:

That it's easy to use on a daily basis. No training is required, really intuitive.

Minpunten:

Nothing specific to mention. Heyday team is always listening.

Karim C.
Business developer in Canada
Sportartikelen, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great overall experience

5 2 jaar geleden

Opmerkingen: Amazing.

Pluspunten:

Everything. User friendly AI technology

Minpunten:

Nothing. I do like everything on the app

Geverifieerde reviewer
Customer service manager in Singapore
Geverifieerde LinkedIn-gebruiker
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

I would recommend it. Improvements can be done though!

4 2 jaar geleden

Pluspunten:

- ease of use of the interface for customer service agents

Minpunten:

- bot not always relevant - reporting very limited for now: can't extract google sheets, can't compare data easily etc

Camille H.
Leader promotion des applications in Canada
Sportartikelen, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Modern way to relate with your customer/user

4 2 jaar geleden

Opmerkingen: As a conclusion I would say that heyday is a strong feature that help us onboard members in the Decathlon experience.

Pluspunten:

Heyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.

Minpunten:

It is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user

Müge U.
Marketing Director in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Heyday is effective for growth

5 6 maanden geleden

Pluspunten:

Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

Minpunten:

In my opinion the management panel should be designed in a more organized way since there are quite high number of features in management panel.