Groove reviews

Do More With Less

Opmerkingen: Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.

Pluspunten:

With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.

Minpunten:

I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...

Easy Quick Scheduling

Opmerkingen: Very good.

Pluspunten:

I use the "Book A Meeting WIth Me" features daily to eliminate the typical back and forth associated with trying to find a demo time with my prospects. Rather than "what day and time will be best for you to have a call" followed by "is 10:30 am or 1:30 pm better", etc. Instead, I simply use groove to add a link to my email where they can see my availability and book an appointment when it's convenient for both of us. In addition, if I need another team member on the call I can add them to the invite and Groove will coordinate our schedules and only offer my prospect times where both of us are available. It eliminates all the back and worth and as a software company helps us look even more cutting edge.

Minpunten:

The only complaint I would have is when I have it turned on in my gmail it covers up a portion of my email window where attachement typically show up. This leaves me guessing whether the attachement is there or requires me to close the Groove tool bar so i can see the attachment.

Let down by small points

Opmerkingen: It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.

Pluspunten:

Email tracking and integration with SFDC.

Minpunten:

Changes font sizes, generally slow and crashes.

Groove offers many functionalities

Pluspunten:

Groove allows my entire organization to log and track emails coming in and out. Since most users do not have a full Salesforce licencse in our organization and rarely even login to the databse, Groove offers an inexpensive solution for those several hundred users to still engage our constituents right from their email accounts. It's easy to use and set up. It also offers a lot more functionality than my organization currently takes advantage of, like click-to-call straight from gmail, scheduling email flows (with just the right amount of human intervention), and a simple user-management.

Minpunten:

Groove updates a lot (as Gmail and Salesforce update) so it is necessary to refresh your page several times a week. I don't personally see this as much of a hindrance but non tech-savvy users can sometimes get frustrated by this "inconvenience."

Jacob from Goshen College

Opmerkingen: The two times we’ve had questions, we have gotten almost immediate responses from you all. Thanks so much!

Pluspunten:

The email tracking feature is what our office uses the most. I and a colleague helped the rest of our office set up their meetings calendars, which really excited everyone! Obviously, the auto-logging feature with Salesforce cuts a lot of time for us and is the main reason we started partnering with Groove in the first place...

Minpunten:

I know Groove has many more cool capabilities but I just haven’t had the time to explore them further. I am curious to know how Groove can continue to complement us when we change over to the Lightning Experience?

Groove

Opmerkingen: Groove has made it possible for us to communicate in real time through fast mass sharing of emails.

Pluspunten:

Groove is a tool that is being used across the entire institution. It has helped us in matters emailing. One of the things i like the most about it is that it saves on time when it comes to mass we mailing. By just a click of a button you can send emails to a large number of individuals. Groove has also help up in email scheduling. With it you area able to know the individuals who are most likely to reply your mails hence you reach to them first. With groove you are able to track the emails . It help you see who downloaded the mail and the location it was downloaded from.

Minpunten:

The templates are hard to use especially for new user. Its mobility is limited given that it lacks a mobile app.

Solid tool

Opmerkingen: Overall the software always me to do my job diligently and effectively. I can accomplish so much more in a day because of Groove.

Pluspunten:

The best part is the flows themself. This has been the easiest tool I've used to follow my outreach to prospects. This takes away from having notes all over the desk and you can come right into work and get your day going. Also, there is easy access to share flows with others and keep information in one place.

Minpunten:

Few things - from time to time the tool will not respond and will require you to log out and maybe even remove the shortcut on Google Chrome before it starts working again. Also, when you time emails to go out, you are not allowed to go and review that message before the send time. The only option you have is to just delete the email.

Best in Class Service for Email Campaigns

Opmerkingen: It has streamlined email tracking for overall performance metrics for our sales ops team, and for me personally it has been a very user-friendly service that keeps me on track and allows me to focus on my core responsibilities and not administrative tasks.

Pluspunten:

Working in sales for 8+ years, I've used several services at different companies and I have found Groove to be the easiest and most efficient for tracking and sending email campaigns. I also really like the calendar/scheduler link format which works great for booking meetings on short notice.

Minpunten:

I have not had any issues in the past 2 years using the service

Great tool to align Customer Success and Sales

Opmerkingen: It was a very positive experience with Groove and I would highly recommend the product as a communication tool.

Pluspunten:

We love the auto-logging of emails to Salesforce.com. It's a very easy tool to set up and deploy. Due to its great integration with Gmail, we had a better understanding of the communication frequency we had with our clients. The email templates were also very beneficial.

Minpunten:

I often found out that the Salesforce.com integration was broken for a user after the fact. It would be helpful to have sent alerts to the admins.

Great Tool

Opmerkingen: I have't had any issues with Groove.

Pluspunten:

I love the email tracking. It's always a plus to know when your email has been opened or read. I also love the fact that I can set a reminder on the actual email.

Minpunten:

I wish that we could send multiple personalized emails to clients. For example, I would like to say Good Morning Mr. or Mrs. XYZ but have the body of the email verbiage remain the same. There are times we need to send 20 emails to customers all at once but do not want to have all of the email addresses visible to other clients.

Customer Outreach Tool

Opmerkingen: Overall, it was a great tool to get started with in terms of automating sales engagement.

Pluspunten:

It was the very first customer outreach tool / sales engagement tool we ever tried, implemented and deployed so at the time there was a lot of learning. What stuck with me is their support team and how easy it is to work with them.

Minpunten:

It was all new to us at the time and as the admin (among many other jobs i do for our company) it was a lot to manage and ate a lot of my time.

Groove product review

Pluspunten:

it is the ease of access and its rapidity that my most captivated the platform also has a suitable and pleasant environment

Minpunten:

the groove platform except the cost of the product I see nothing to report and I find the statistics d

My Review

Opmerkingen: It's been great and helps me do my job

Pluspunten:

I like the ease of it. Being easily able to add in leads from Salesforce and then send mass emails.

Minpunten:

I wish you could edit current flows more easily especially adding in different features

great add-on for customer facing roles

Opmerkingen: Groove helps me remember about conversations and follow ups I need to do that I would otherwise forget about. It keeps management and my peers aware of every interaction as emails are logged into Salesforce and helps my customers schedule a conversation with me through the calendar scheduler.

Pluspunten:

The best feature for me was the ability to easily set up reminders for emails that are not getting an answer. The calendar scheduler, record of emails to Salesforce and scheduling emails and flows are all very easily configured and used.

Minpunten:

Although very easy to use and learn, some minor UX details, like having to do 3-4 clicks to select a custom time for the reminders, are a bit annoying.

Helpful for Support Desk Management

Pluspunten:

The best feature about Groove was the ability to snooze tickets.

Minpunten:

Groove was problematic when certain threads weren't being imported, causing confusion and lack of productivity for our team.

Tool for doing chores with ease!

Opmerkingen: I use it for daily chores, and we utilize it every day to keep track of our tasks and ensure that we call, email, and SMS each lead. Depending on the lead state, we have multiple flows.

Pluspunten:

Tasks should be organized. Organize various flows Organize tasks for phone calls, emails, and text messages. Send an email

Minpunten:

It can be slow at times. It fills up with stock, and we need to replenish it. Leads emerge from flows on their own.

Easy to Use and Great for Sales

Opmerkingen: My experience with them has been great. They're always ready and willing to help if I have a question, the set up was beyond easy and my team enjoys the ease of the features.

Pluspunten:

I love the scheduler link and so does the sales team. It's great to be able to give the power to the customers to schedule their own demos/training on their own time.

Minpunten:

I don't like that it's focused so much on the contacts when not every company works off contacts. For example, we work off of accounts and contacts are just related to the account (in reference to how we use salesforce). I'd like to see the ability to attach things to multiple accounts at once.

Groove saves my team time, and wasn't hard to learn

Opmerkingen: My experience with groove has been positive overall. Their sales team was not very pushy and they have been very proactive in ensuring our company adopts the program. Price point was 5/10.

Pluspunten:

My whole experience from procurement to implementation has been straightforward. The features do what they are expected to and weren't hard for my team to pick up and learn on their own. We have done a few training webinars but I'm seeing adoption and am able to iterate and change based on the needs of my market.

Minpunten:

I haven't used their dialer tool so I can't speak to this, but there is some inability to customize certain hard-coded metadata in their UI. For example, I am in the education space and we sell directly to schools. There are many George Washington Elementary Schools and when running certain reports I am unable to attach items to the account because I cannot sort by state or parent account in salesforce.

Amazing phone/email cadence tool from a company that is constantly evolving!

Opmerkingen: Groove has made it extremely easy for our entire sales team to create manageable cadences and keep up with their leads. It is very easy to pickup for beginners but has enough depth that it is useful for experiences users as well.

Pluspunten:

The ease of use, great UI, and thorough analytics make this tool everything it needs to be. Integration with SalesForce is awesome and reliable.

Minpunten:

There are still some features I would like to see added - easier image/video integration and more options in regards to what can be added to an email. Occasional bugs, but these have been quickly fixed by support every single time for me.

Easy to use & integration is smooth and seamless

Opmerkingen: I am able to manage my time much better and keep track of my prospects/ pipeline using groove emails and their integration with Salesforce. It really makes life that much easier. Very user friendly and easy to understand.

Pluspunten:

The ability to store email templates and the integration with Salesforce make Groove one of the most useful programs I've ever used.

Minpunten:

I'm not sure there are too many things I dislike about the software. Every now and then there are updates that address little issues that I normally wouldn't have even realized were an issue to begin with.

Groove

Opmerkingen: We use Groove to create consistency with the message that we are sending to customers. We are able to share templates across the team that save us a ton of time and also allow us to keep the message the same from team member to team member.

Pluspunten:

I love so many things about this software. One of my favorite things is the calendar link that I can include in my email so that my customers can book time on my calendar at anytime.

Minpunten:

There isn't much I don't like, honestly! One thing I find distracting is the notification telling me that my email has been opened. I appreciate knowing it has been opened, but when someone opens the same email numerous times, it can be frustrating! I'm sure there is a setting that I could change to eliminate that frustration though!

Groove is SO helpful

Opmerkingen: Sending mails and filling my CRM (Salesforce) are my daily tasks. I've so many conversation by mails with my partners and client. And I've to fill the datebase so we can track all these conversations. Groove is always connected to my computer to help me doing this tasks !

Pluspunten:

Groove is THE feature that is making my work way easier. I'm more productive because I can be fast on filling my CRM and answering the customer. It's just great !

Minpunten:

I can't really see one... It's super easy to use and I've never had any "bug"

Great product to make your recruiters far more efficient

Opmerkingen: Making our sales team far more efficient.

Pluspunten:

The automated reminders to follow up on an email if they haven't replied within a certain amount of time. Others here seem to be a huge fan of the flows for prospecting but I haven't used them a ton.

Minpunten:

The obtrusive Groove Dialer window which has a tendency to pop up in every browser window from time to time. Annoying because it won't minimize!!

Groove filled in the gaps where Sales Force lapsed

Opmerkingen: Very positive. I have had at least 4 or 5 calls with Sage and he is always helpful and open to our feedback about how their features work with our dual sided market

Pluspunten:

Groove helped our dual sided market place connect our data with our 2 different types of clients and allow us to use merge fields and email tracking. I dont know what I would do with out the live updates of our sales outreach.

Minpunten:

CVC import is difficult to use. The Flow interface is not always intuitive. I also wish the sales force reports were dynamic with flows. For example if the the report changes, the flow recipients' should change with the update.

Best tracking and scheduling software I've used

Opmerkingen: Groove is excellent and I would 100% refer the use of groove to another business / salesperson

Pluspunten:

Groove allows me to schedule my emails maximising efficiency, allowing more time for more important tasks it also has the best email tracking functionality I have used

Minpunten:

For what it does it tick all boxes I don't have any cons I would like to point out