Gather reviews

A must of companies who attend a lot of events

Opmerkingen: Overall , great experience, will be using them for the forseable future

Pluspunten:

- Ease of use - Look & Feel - Simplicity - Customer service

Minpunten:

- Sometimes the camera data gather feature doesnt record accurately

Not just a software provider, they offer fantastic customer service

Opmerkingen: Gather has allowed us to effectively and compliantly collected event leads and pass those on to sales with clear details on how to follow up. It has massively improved our marketing and sales lead process and has helped us measure ROI from our events

Pluspunten:

An easy-to-use app, fantastic customer service team who are always on hand to support and respond to enquiries

Minpunten:

Training on how to use the app has been been a challenge and getting used to the new app layout and navigation

Has saved us time and administrative costs

Pluspunten:

We were referred to Gather after looking for a generic online form builder to create multiple forms which were needed across several departments. Gather recommended the use of a single form which dynamically changes per department, minimising administrative costs for us. It has also begun to save time on the floor with no form set up and no per event set up. We can even allocate data collected in the portal and download it directly to the CRM system it needs to be in.

Minpunten:

As the setup is bespoke, this of course required some initial time investment to have the app customised appropriately, although this was expected.

Great Data Capture Tool for the Money!

Pluspunten:

The best part is it's a true 2 way push solution to the CRM and have native integrations instead of just using Zapier. The stability of the application is a major plus and the offline capability is huge when your at events with spotty wifi service.

Minpunten:

The lack of Face ID for unlocking mobile app.

Great Tool for the Hospitality Industry

Opmerkingen: My overall experience with gather has been a great one. As an event operations manager this software has made my job a lot easier. Preparing for events and communicating with my counterparts in the kitchen has never been easier. I am so glad that our organization decided to use gather for our event management software.

Pluspunten:

What I found to be the most important quality about this software is that it easily allows information to be shared between multiple departments in real time. I also have found the communications section for internal communications to be extremely useful when contracts are updated or edited. It also positively helps with planning and execution.

Minpunten:

Getting it set up and initially was extremely time consuming. In that moment it seemed like it was going to be a difficult tool to use however once the setup was completed (with lots of help from Gather support) everyone was so pleased that we made the decision to go with this software. It allowed our organization to be more efficient and effective which also means more profitable.

Gather does what it says

Opmerkingen: Experience has been smooth and without headaches

Pluspunten:

We initially enrolled with Gather for a specific tradeshow and it performed great. Over time, we've realized that the app is instrumental for everyday social events and prospecting as we can capture prospect business cards from our devices and have their relevant data loaded into CRM for follow up pretty much immediately

Minpunten:

No issues to date but will report if arise

Great data capture tool!

Pluspunten:

Gather software allows our field teams to easily capture and record leads in the field and email literature in seconds. Data then uploads smoothly into our marketing software and SFDC, allowing for quick action by our field teams. Gather has helped streamline our field and marketing teams, and will continue to do so in the future as we identify more use cases. Additionally, it has been a pleasure to work with the team at Gather! Their positive, can do attitude, and willingness to accommodate our business needs has made working with Gather an enjoyable and successful experience.

Minpunten:

The inability to manage users, however, I believe this feature will be available soon.

Gather is accurate!

Opmerkingen: These guys are there for you - the recent addition of an Apptivo interface makes this the "go to" solution for users of this CRM.

Pluspunten:

Accuracy - compares much better to other apps.

Minpunten:

Business card readers cannot read everything - being able to edit on the phone can be difficult with all products!

A great company and great software

Opmerkingen: Great business to work with, very professional, hard working but friendly and good partners.

Pluspunten:

Very intuitive interface, very responsive. Customisable.

Minpunten:

Nothing comes to mind. I couldn't see any obvious defects

Great tool for team collaboration

Pluspunten:

It facilitates productive and meaningful conversations.

Minpunten:

It can be a bit buggy at times, though this seems to be improving.

Great solution for lead capture automation

Opmerkingen: Clear communication, fast response from support team, positive experience all-around.

Pluspunten:

We love how easy it is to capture lead info with Gather. With 3 easy steps (scan business card, answer qualifying questions, lead review/accept permission statement), we could save the details to the CRM real-time. Our backend colleagues can follow-up on the red-hot leads immediately, so leads get the answers to their questions fast, we convert leads to opportunities more effectively. The ability to add custom questions on the fly is really useful as well.

Minpunten:

Custom questions are only added to local device; wish they can be managed in the cloud and sorted by user group to cut down the repetitive work involved (add the same questions across X devices) prior to an event. However the Gather team mentioned a solution to this issue is in their development backlog, so looking forward to its implementation.

Event Data Capture

Opmerkingen: An excellent product supported by helpful customer service.

Pluspunten:

I've used the Gather App across a range of events within different verticals for several years. It has allowed me access to an additional revenue stream and enhanced my offering to customers. The application has proved to be easy to use and robust in operation.

Minpunten:

The back-office system used for user administration, uploading data and downloading client files wasn't particularly intuitive.

Outstanding company to work with

Opmerkingen: Gather have transformed the way we capture customer data and been very supportive partners. We started off with some fairly basic requirements however as the solution became more established, our requirements have pushed the software to be developed even further.

Pluspunten:

the software is simple to use and has met our requirements. Gather , flexible and Flexible Insightful

Minpunten:

there is nothing to mention that we don't like

Gather - Ideal for Exhibitors

Opmerkingen: With gather it is not just the product at a great price but also the time they will spend with you to make sure it is right for your needs. I recommended Gather to a client and they were very pleased that it met all of their very specific expectations.

Pluspunten:

The functionality and flexibility. You can perform bespoke questionnaires with delegates take a picture of their business card which will be read by the software and downloaded you can then apend notes to that specific delegate. Works on many platforms and so allows you to take as much or as little time as you need with each delegate but come away with real qualitative data to follow up on.

Minpunten:

I have not experienced cons. Just need to make sure you push tour staff to use it.

Wallace Cotton Review

Opmerkingen: The team was easy to talk to and set up was fast and efficent. We did not have any techinical problems while using it!

Pluspunten:

I like how we can easily download all the data into a CSV file- quickly!

Minpunten:

That we can not select which fields to be manditory. E.g. it would be helpful if a customer could not complete the form without entering their email address first.

Gather by MSP Gather Review

Opmerkingen: Very good easy to use

Pluspunten:

It’s ease of use I like that I could add my own questions

Minpunten:

In the lite mode I want more functions

Gather App Review

Opmerkingen: Very positive. The speed of response is exactly what we would be looking for in a supplier and partner.

Pluspunten:

Ease of use has been a real factor along with the ability to tailor to our event. The service support and speed of response though has been the main factor, this is second to none.

Minpunten:

None really, it does everything we require

Very Happy!

Opmerkingen: 10/10, couldn't be happier.

Pluspunten:

-its extremely easy to use -very efficient way to collect leads - the app is quick an effective - customer service has been 10/10

Minpunten:

At the moment I honestly can't think of any. Being Able to run the form on a laptop would be a nice feature.

Gather Review

Opmerkingen: Very satisfied/

Pluspunten:

Ease of use and data extraction was simple.

Minpunten:

The portal signs you out after you close your device, meaning you have to enter details each time you open the app.