Speakap reviews

The best alternative for complex and expensive communication platforms

Pluspunten:

The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.

Minpunten:

There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.

Move past email

Opmerkingen: Fast moving dynamic and fun

Pluspunten:

It is easy to use and really engages with staff members

Minpunten:

Some team members are too active in the tool

Speakap can give easy access to business news to all of your employees

Opmerkingen: We made the decision to start with Speakap because we have a lot of employees without a computer. Now we can easily reach everyone and share news knowing that all are reached.

Pluspunten:

It is very easy to use. Even for people who are not very familiar with computers.

Minpunten:

Not many features to personalize the software (what you see is what you get)

Jetsream

Opmerkingen: Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.

Pluspunten:

Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road. I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.

Minpunten:

As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it. I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.

Great communication app

Opmerkingen: Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business

Pluspunten:

Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).

Minpunten:

As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!

Speakap

Opmerkingen: Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Sometimes I needed to contact a colleague and I did not have his or her number and thanks to speakap we could have contact in a safe and easy way.

Pluspunten:

IT is very safe to use and protect your data, I also like the schedule feature that allow us to plan our working time for the whole month with the work colleagues. In addition speakap doesnt bother the user with constantly updatings and notifications.

Minpunten:

Sometimes The sofware crash of shows a empty screen. but It could be also a problem with my cellphone.

Thanks Speakap!

Opmerkingen: Speakap has been very attentive to our every need. Whenever we have a question, they are quick to answer it. Their team was even willing to be physically present to help us do training. They have been open to suggestions and we are excited to watch the product grow!

Pluspunten:

This platform is super intuitive. We went through a couple other platforms in our search for the right one and this one seemed to be the easiest for our users! Most people were able to figure it out right off the bat. It has made internal communication easy and fun!

Minpunten:

There are a couple of features that we noted wanting to have, however, Speakap does have most of these on its roadmap for the future!

Great tools to engage employees in retail and locations that don't Intranet via PC or Kiosk

Opmerkingen: Trying to engage employee in various locations who don't have access to our company intranet. Yet we still want to keep them updated and feel like they know what's going on in the larger company

Pluspunten:

We have a variety of disparate tools and applications. Like how Speakap can bolt on top and be used as a front end to all of the other applications. A great way to engage an audience outside of your normal network on their mobile phones. Like how it easily integrates with enterprise software like Workday. Plus they've figured out a way to deal with mobile usage legal requirements in states like California

Minpunten:

It's an adding another tool to our system but how it can serve as a front end with seamless user experience far outweighs any negatives

Smooth, structured communication through Speakap

Opmerkingen: Currently, we are still in the start-up phase and are trying to encourage more people internally to post information online. This ranges from internal vacancies, tips & tricks about our new computer system, to novelties in our product range of LKQ Belgium.

Pluspunten:

Speakap is an effective and efficient way to communicate with everyone, in every department at every location. It is a single channel of communication that enables us to reach everyone in our organisation immediately.

Minpunten:

At the moment, I am also being asked a lot of technical questions as an administrator, but it would be useful if my colleagues could ask a helpdesk at speakap directly to help them further. Currently, the maintenance takes a lot of time. Also it is a lot of work to add new users to the platform.

Very good app

Opmerkingen: Easy to use good support whem you need it!

Pluspunten:

It helpt to get your employees invoved by your company in na easy way!

Minpunten:

The Numbers of MB when posting a movie!

Speakap Usage and Implementation Review

Opmerkingen: The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers. The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.

Pluspunten:

This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful. The company specific branding has been key to the launch and ongoing engagement with the app.

Minpunten:

It would be good to be able to see statistics and analytics in Real Time

easy to use and fun internal communications tool

Pluspunten:

easy to use, no complex technical set-up (you don't need the IT department) allows creativity in content and lay-out It's the ideal tool to stimulate spontaneous sharing of experiences and knowledge it helps creating a community

Minpunten:

limited data on use (statistics per location for example) No buttons to share with more locations/groups (should be possible with a formal approval of the author)

Review Speakap by Facilicom

Opmerkingen: Our overall experience is good. Speakap gives us the opportunity to connect all our employees and keep them informed about the latest news and developments in our business.

Pluspunten:

News! Accessible for all employees, secure 'encrypted' data, for pc / ipad / smartphone, with pushnotifications, interactive 'likes' and updates.

Minpunten:

Our own influence on the 'to do' roadmap is limited.

Fantastic tool

Opmerkingen: Fantastic tool! Gives me a lot of energy to see what my store teams are up and how engaged they are. Great how I can connect with every employee directly. It's also a tool in solving problems quickly.

Pluspunten:

Great way of informing, inspiring, engaging and connecting people. Great to see best practices within our organisation and the speed in which we adopt and execute tools and best practices across our estate.

Minpunten:

I don't think I can forwarding a post.

Reaching the front line

Opmerkingen: The Speakap team have literally held our hand the whole way, for a company that is running to catch up with technology we are embracing every tool we acquire but are still running to to catch up on how to use it. The Speakap team have never made us feel like the needy pests we probably were, they've answered every query, plea for help and shown support the whole way through from concept to launch!

Pluspunten:

It's simple, easy to pick up and professional! We now have our own personal platform with all the feel and branding of a much larger brand

Minpunten:

There's very little to dislike! All the features feed into to alleviating anything that you might like least.

Speakap customer service tool

Opmerkingen: good experience but since it is limited in certain features, it can become difficult in use.
Also the changes in the mapping is a very long process, the support depends on the content of the problem.
Some issues are quick fixed but others can really take some weeks

Pluspunten:

it is easy to use and very visual for our shops

Minpunten:

the mapping system takes too long where changes are to be done

Claror

Pluspunten:

Very intuitive, easy to use and very adaptable to organizations with matrix structure

Minpunten:

To be able to choose more than one recipient in the post

Speakap reviewed

Pluspunten:

user friendly, the fact that it's pc and phone based, the different options (groups, push, news etc)

Minpunten:

the fact that people always tell me that "something is on the roadmap" but I never hear anything from them after. Nor are the requests met.

Speakap Review

Opmerkingen: Overall experience has been Great! The app has helped improve communication across my business,I now have a platform to share one consistent message to the whole team. It is a great tool to also share and praise great ideas and achievements.

Pluspunten:

-Easy to use and navigate -Direct posting and sharing

Minpunten:

The only thing that I have found is that the app does not always refresh as quick as I would like, So for example I would receive notification of a post or message but would not see this straight away when opening the app.

Great so far...

Opmerkingen: All typical intranet functions (centralized resources, documents, etc), plus communication, info sharing, and collaboration.

Pluspunten:

We are new to SpeakAp, but so far, initial design, build, & customer service has been impeccable, rollout was easy, and we had rapid attachment and use by our employees. Because the platform is familiar to social media users, implementation was easier than most systems. With white labeling, users adopt the platform as their own and they've been quick to use it for communication and centralized resources. All this from a very cost effective platform.

Minpunten:

We're new to the product--thus far, no serious cons identified

Speakap really helps you to communicatie

Opmerkingen: Overall experience GOOD!

Pluspunten:

Its simple but good! And it helps you to communicate within a organization, especially when you have a decentralized organization.

Minpunten:

Good question but we can not think of anything in particular.

I am content

Opmerkingen: Good service, pleasant working method, short lines

Pluspunten:

The possibilities for interaction and the easy way of sharing

Minpunten:

Speakap is not a documentmanagement system and the search function does not work optimally

Fun to use

Opmerkingen: Fun to use

Pluspunten:

Brings people together, tears down walls

Minpunten:

You can use it in different ways. Sometimes difficult when to use Speakapp and when not

Review

Opmerkingen: Use it on a daily basis. It's basically ok.

Pluspunten:

Quite easy to use for me. Prefer the app.

Minpunten:

Apparently not always clear for end-users; we had to organize workshops. Doesn't work without a good content plan and internal ambassadors.

Speed up your internal comms

Pluspunten:

extremely user friendly app, no explanation needed

Minpunten:

nothing at all, works really smoothly, no hick-ups