--- description: Ontdek de plus- en minpunten van Document360 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Knowledge management tools](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.nl/software/177031/document360 Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.nl/software/177031/document360?page=2) > Door AI aangestuurde kennisbank voor klanten en teams. Creëer, deel en beheer productdocumentatie, gebruikershandleidingen, SOP's, wiki's en meer. > > Oordeel: score van **4.7/5** door 290 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Document360? Document360 is geschikt voor bedrijven van elke omvang en in alle sectoren - IT, SaaS, financiën, onderwijs, gezondheidszorg, juridisch en meer. Vertrouwd door meer dan 100.000 gebruikers over de hele wereld. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 290 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Kovai.co - **Locatie**: Sidcup, VK - **Opgericht**: 2017 ## Commerciële context - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Ondersteunde talen**: Engels, Frans, Portugees, Spaans - **Beschikbare landen**: Afghanistan, Albanië, Algerije, Amerikaans-Samoa, Amerikaanse Maagdeneilanden, Andorra, Angola, Anguilla, Antigua en Barbuda, Argentinië, Armenië, Aruba, Australië, Azerbeidzjan, Bahama’s, Bahrein, Bangladesh, Barbados, Belarus, België en 208 meer ## Functies - Aanpasbare branding - Aanpasbare sjablonen - Catalog Management - Contentbeheer - Dashboard - Discussions/Forums - Documentatiebeheer - Enquêtes en feedback - Feedbackbeheer - Gebruikersbeheer - Kennisbankbeheer - Kennisbeheer - Proces- en workflowautomatisering - Rapportage en analyse - Rapportage en statistieken - Rich Text Editor - SEO-beheer - Samenwerkingstools - Sjablonen - Slepen en neerzetten - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Voor meerdere talen - Wijzigingen bijhouden - Zelfserviceportal - Zoeken in gehele tekst - Zoeken/filteren ## Integraties (29 in totaal) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... en 14 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) ## Gerelateerde categorieën - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.nl/directory/32454/knowledge-base/software) - [IT-documentatiesoftware](https://www.capterra.nl/directory/33755/it-documentation/software) - [API-management software](https://www.capterra.nl/directory/31065/api-management/software) ## Alternatieven 1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [Guru](https://www.capterra.nl/software/145390/guru) — 4.8/5 (639 reviews) 3. [Confluence](https://www.capterra.nl/software/136446/confluence) — 4.5/5 (3671 reviews) 4. [Connecteam](https://www.capterra.nl/software/153140/connecteam) — 4.6/5 (5120 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews) ## Reviews ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 juli 2025* | Vervoer/over de weg/per spoor | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Minpunten**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *26 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **Minpunten**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 augustus 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Minpunten**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Feature-rich and user friendly. But API docs need improvement." — 4.0/5 > **Allan** | *21 oktober 2025* | Marketing en reclame | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: Doc360 makes it easy to edit, manage and update documentation\! It is very competent and have many features that compete with tools such as Confluence. > > **Minpunten**: API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. > > Easy to use and feature rich tool\! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. ----- ### "Fast, User-Friendly, and Ideal for Teams" — 4.0/5 > **Geverifieerde reviewer** | *27 mei 2025* | E-learning | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance. > > **Minpunten**: Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured. > > The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing. ----- Pagina: 1 / 13\ Volgende: [Volgende pagina](https://www.capterra.nl/software/177031/document360?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/177031/document360) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens