EROAD reviews

Only product to consider

Opmerkingen: Overall experience was great. I really enjoyed working with the sales team, and Soona their consultant.

Pluspunten:

As an experienced business systems analyst I put several ELD products under the microscope to not only address our compliance needs but also business challenges. The ELD mandate was a nightmare for our company because we are not truckers. We drill water wells and operate 24/7. Their consultation and Customer Service was top notch. In a sea of fly-by-night companies attempting to capitalize on this new government regulation, E-Road stands out because of their many years of experience with fleet tracking in management software.

Minpunten:

Needs a non-regulated driving mode added

Unparalleled in all ways!

Pluspunten:

I in house Demo’ed 13 companies when going on our search for a new ELD system. From the largest companies to the earliest start ups. Everyone got a fair shake. I used each companies software and telemetry systems and began a 3 month research project. Long story short it literally only came down to Eroads. The user interface was simplistic with the most applicability. The software was beyond anything any other company provided. Turning my IFTA nightmare into an IFTA dream now a days. The self generated reports have moved our company leaps and bounds with versatile fuel management reporti Nd, geofencing, Driver Safety, etc and that’s only three of the over 20 reports available. They even custom designed a software package for our light duty trucks and assets like skid steers and heavy equipment trailers and generators. I’ve met personally with their Director of Compliance, Soona Lee. Software designers from New Zealand. Sales associates. Customer Success representatives. They go all out even for the smaller accounts. As I said before..... they are unparalleled.

Minpunten:

The only thing I could possible say I like the least is that a lot of the reporting factors are in 24 hour clocks versus the standard 12 hour clock we are used to. Lol. Very simple to overcome however.

Communication is HORRENDOUS!

Opmerkingen: The units are okay. They blank out and reset going down the road after a couple of years of use. It's incredibly annoying at 2am in the morning and it's flashing bright lights in your face. The main issue with the company is the communication about their products and contract. Once you're signed, the care disappears and they will not respond or help in any way!

Pluspunten:

Easy to sign on, install and train drivers to use. Permanently mounted to the dash, but small in size.

Minpunten:

Communication from Eroad is beyond horrible. Like any company, we have turnover in management for various reasons. I've left many, many voicemails and sent multiple emails, only to hear nothing back. Added new trucks and needed more units. Months went by and zero responses. Finally reached someone on the phone after multiple tries again, and they gave the email and phone number for the Director Indirect Sales. He was floored that we got his phone number, said he'd look into it and simply ignores everything now. When we asked to cancel our contract after multiple years of putting up with them, they won't let you out of the contract. We've asked where to send the units and we'll just pay out the rest of the contract, and can't get a response. All we're asking for is to make sure we're not getting charged when the contract is done, and THEY WON'T ANSWER! DO NOT DEAL WITH THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY!

The best there is, the best there was, and the best there ever will be.

Opmerkingen: I've watched many fleets struggle with ELD implementation. EROAD was smooth and easy. I can teach a driver the ELD functionality in 5-10 minutes.

Pluspunten:

I will keep this short and simple. EROAD is by far the best ELD/Tax/GPS fleet management solution out there. I trialed the top 12 providers over a period of 6 months. Not a single product was nearly as simple, efficient, and reliable as EROADs. Save yourself the headache. Go EROAD.

Minpunten:

There is nothing I dislike about EROAD's product or EROAD's team.

EROAD...

Pluspunten:

I love the support that comes with this software. All questions are answered in a VERY timely manner. The information provided is immense and able to be customized to fit specific business needs.

Minpunten:

The cost can become overwhelming; however, when time savings and sheer volume of information provided is a factor cost becomes well worth the price.

Good Cellular Coverage

Opmerkingen: Overall, I am pretty satisfied. I will be attempting to export data from Eroad into my fleet management system soon and that will tell the tale...

Pluspunten:

The cellular coverage of this product is very good. We work in some very remote locations and have service almost always.

Minpunten:

Custom reports have to be approved through New Zealand and aren't very easy to get. I also had to explain my need multiple times before customer support would understand and just do it for me.

EROAD Elog - Intial Review 4 months in after installation

Opmerkingen: From the initial conversations with my salesperson to the 30-day trial period (Trunk Stock) to their detailed on-boarding schedule and commitment to ensure that we get off to a good start, to the excellent training materials, videos and documentation this has been a wonderful experience and transition to a great telematics company who is organized, great design (and ruggedized), cares about their customers vs. our old company where there product rarely worked, frustrated drivers and never returned calls and gave you the run around. Take heed telematics companies, EROAD got it right and deserves to have a higher market share. Highly recommend- you wont be dissapointed! They even gave me names and numbers of Safety Directors/Cpmpanies already on board and they confirmed for us our decision and had nothing to say but great things, which proved out to be true!

Pluspunten:

1. Elog- So easy to train drivers, very simplistic, logical and easy to use interface. My least tech savvy drivers picked it up no problem and rarely have any user issues or questions. I can even train Temp Drivers in under 5 minutes and they grasp it and execute per the Eroad instructions (which are great!) 2. Admin -Depot: This tool is so valuable for Safety and Dispatch. Both Elog and Depot software are very well designed and you can tell it was thoroughly tested. Both are always on and no down time. The standard reports are great and I use them for IFTA taxes, supplying dispatch with HOS statistics and to ownership for various trends and driver analysis. The map is great and we use it also with Google to provide real time estimates for time to a delivery location with customers. The detailed activity report is also great for looking at routes, stops and other metrics

Minpunten:

No major complaints. I am working with my designated EROAD tech rep when I come across a report that would be of use (i.e. warnings when drivers are approaching an HOS violation) or a value that i would like in some reports (i.e. ability to do a certain date range vs. daily, weekly, monthly or quarterly). Eroad always responds to my emails, phone calls and takes my suggestions seriously and even reports back to me what there future plans are and where my request was sent to and it's status. Well done! Great company producing great products and software! Blows away our last telematics company that we had!

EROAD likes and dislikes

Opmerkingen: readable because paper written by drivers is not easy to read their writing. My overall experience i'm like it, I have much more to learn. I don't like not being able to help someone with problems when I don't have the answer because I don't understand it myself. I'm not as tech savy as some but I do ok for the most part.

Pluspunten:

Love easy to read, love the ability to find where a driver is , i'm sure if I had more time to give this a lot of thought might be able to come up with more things.

Minpunten:

The malfunctions that require the data diagnostics. Drivers complain that they don't have a signal that their system malfunctions. The number one thing I hate is whenever the drivers log malfunctions the ELD gives them a message says to go to paper log. It should tell them to call Safety first, then we can contact EROAD to see if it's really not functioning properly, because they see the message & want to do paper.

still not fully utilised

Opmerkingen: its a good function but like everything else its getting expensive

Pluspunten:

it is good for finding the trucks if the eroad gps is current like said earlier there are times when the truck pin point can be hours behind

Minpunten:

the cost monthly and trying to get help when theres an issue.

ELD and asset tracking

Opmerkingen: They are pretty good at responding to service calls but they only have west coast service hours so it leaves us hanging quite often but Overall it has been very good and the ELDs function well and are accurate and most of all our drivers like it and don’t fight tooth and nail to not use it

Pluspunten:

ELD is direct wired with no BS wireless Bluetooth garbage. System is basic but does what we need.

Minpunten:

We would like to see more features for drilling down on our data.

More good then bad

Pluspunten:

easy to use for drivers, inability to manipulate or falsification of HOS; rigid but could use some upgrades.

Minpunten:

inability to create reports as each company require (missing report builder option). over-promised few options on the system but never delivered (diagnostics of truck/ showing codes from ECM) . Improvements in regards with easy to use device for drivers (specifically allowing software to maintain trailers in the log for multiple days even though we have made suggestions how to fix this issue); overall, lots of small things that could be improved and would make driver/administrator job lot easier.

Safety Review

Opmerkingen: For the portion I utilize, I find the results very useful. I can use certain screen prints to help coach drivers.

Pluspunten:

I personally use the program to monitor driver behavior. Speed, Hard Braking events, Daily tracking of drivers routes, etc.

Minpunten:

In reports I can't just toggle back to the original page once I have reviewed a driver history, speed events, etc. When trying to print a page it only prints part of the page, not the entire record; ex- overspeed events by location, date-time, etc. If this is available I need training!

EROAD Review

Opmerkingen: Fuel Reports,

Pluspunten:

It is great for tracking the units, and for report keeping

Minpunten:

The messaging system is not the best, you do not know who is sending you messages just the truck number it is sent from. The EROAD unit it the truck is not very user friendly for writing up defects and communicating back and forth. There are many steps and it is difficult for the drivers to locate the accurate information.

Loss of excellence

Opmerkingen: Used to be great! Now really hard to reach customer service. Lots of hold time, dropped calls and people not knowledgeable of their own product.

Pluspunten:

Point and click compliance. Great for logs and weight mile taxes

Minpunten:

New reporting system missing items and a lot less user friendly. No longer as accurate as it was before the last "upgrade"

Hello do this next

Opmerkingen: Has improved dispatching to cover pickups and deliveries greatly. also able to communicate accurate ETA for deliveries and pickups to customers.

Pluspunten:

Close contact with drivers and keeping track of road tax.

Minpunten:

the lag in reception to Ehub's is sometime a problem. Even local Ehubs can sometime take a hour to show on the trucks Ehub

Great Software

Opmerkingen: My overall experience with Eroads has been all positive.

Pluspunten:

The ease of use for me and my drivers. There is also a lot training videos that the driver and I can refer to if we are not sure of certain function.

Minpunten:

none- if I had any problems customer service was right on it to fix it.

Plain and Simple

Opmerkingen: They are progressing with their technology and I am really happy I chose this ELD.

Pluspunten:

I like that I can track all my trucks and see where they are at all times. Most of my drivers figured this system out pretty quickly. I didn't want a ELD that used my driver's phone and data and this works great. All I need it to do is track their time, where they are at and help me out on the IFTA and IRP side of things. It does a lot more but the few things mentioned are just my personal preference. Also when these had glitches, customer service took care of it right away and got their Tech team on top of it.

Minpunten:

The mount system I really don't like. If you want this to not fall off your dashboard or wherever you put the sticky side, you have to drill holes. I'm not a fan of drilling holes in my vehicles, so right now they are stuck with double sided tape until I figure out a better solution.

User Friendly

Opmerkingen: Eroad has been great. Susan and Heather are appreciated more than they know!

Pluspunten:

The thing I liked most about this software was switching over from PeopleNet and getting all the positive feedback from our drivers. They love Eroad. It's user friendly and self explanatory.

Minpunten:

Install Wizard after installing Ehubo in Volvo's

Eld Review

Opmerkingen: All in all, I enjoy using Eroad. I have gotten familiar with the program and am able to help drivers easily.

Pluspunten:

The software is simple and easy to use. It covers almost all of my needs.

Minpunten:

The only 2 things I have issues with is #1. when messaging a representative, it takes long periods of time to get a response. I have waited as long as 19 minutes after asking a question. #2 The Help section does not have some of the answers I need.

Great features at a great price

Pluspunten:

This is far superior to most products on the market, especially compared to the "self serve" driver apps and "no monthly fee" gimmicks out there. We consider this a one stop shop for not only compliance but for driver management and planning.

Minpunten:

The only complaint I have is that the portal will kick a user out after a duration of time due to inactivity.

IWP Clackamas

Opmerkingen: the branch in Tualatin. OR has been very helpful in the warehouse for pick ups and drop off.

Pluspunten:

GPS and locations of our fleet at all times. idle times for us is really important.

Minpunten:

i really have not heard of any issues with the software we are pleased.

Eroad is awesome

Pluspunten:

The software is easy to use. The customers support staff are great [SENSITIVE CONTENT HIDDEN] are great to work with

Minpunten:

At first there were a few bugs but the support staff fixed then right away

My Review

Opmerkingen: Very great experience with Eroad, excellent customer service!

Pluspunten:

reliability, and functions(very easy to navigate around)

Minpunten:

Size of the unit, and the touch screen.

Eroad Review

Pluspunten:

The integrated tax/miles tracking. The Ehub is easy to use.

Minpunten:

In order to update a a fuel stop I missed, I have to upload a spreadsheet into the website.

Easy to use. Definitely worth it.

Opmerkingen: Happy with the service, I really like the fact that they have almost 0% down time

Pluspunten:

Easy interface. almost 0% down time . ( reliable ) . Customer support always available

Minpunten:

it all works fine. No complain so far. really like the graphics