Very disappointing performance. Support is well below par.

Beoordeeld op 5-6-2019
Eli P.
Centralized Services Manager
Informatietechnologie en -diensten, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
2/5
In totaal
2 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
1 / 5
Klantenondersteuning
2 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Overall, I have not been very happy with Neverfail. It is very unlikely I would recommend the product.

Pluspunten: Usually, it works reliably, allowing us to host systems off site and reduce hardware and maintenance costs.

Minpunten: For a cloud hosting company, there have been a more than usual amount of network connectivity issues. Server performance can be subpar at times. Support is very lacking. In several occasions, I have attempted to call support with a critical issue only to dropped into a voicemail box. One one occasion, support was supposed to move a VM over the weekend, forgot,then was supposed to start it overnight, forgot again and then started in the morning causing severe performance issues on a critical system.