--- description: Ontdek de plus- en minpunten van Call Center Studio en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Call Center Studio - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Callcenter software](/directory/30007/call-center/software) > [Call Center Studio](/software/176017/alotech) # Call Center Studio Canonical: https://www.capterra.nl/software/176017/alotech Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/176017/alotech?page=2) > Toonaangevend door Google aangedreven cloudgebaseerd callcenter > > Oordeel: score van **4.5/5** door 47 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Call Center Studio? Alle callcenters met meer dan 50 medewerkers ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 47 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.8/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.7/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Call Center Studio - **Locatie**: Chicago, VS - **Opgericht**: 2018 ## Commerciële context - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Engels - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Dominicaanse Republiek, Duitsland, Ecuador, Frankrijk, Ierland, Italië, Luxemburg, Mexico, Nederland, Nieuw-Zeeland, Oostenrijk, Panama en 10 meer ## Functies - Aanpasbare velden - Activiteitendashboard - Agent-interface - Alerts/Escalation - Automatisch nummers kiezen - Automatische nummerkiezer - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Bestandsoverdracht - Campagnebeheer - Chatbot - Communicatie via meerdere kanalen - Contactendatabase - Controle van oproepen - Dashboard - Door gebeurtenissen geactiveerde acties - Employee Coaching Tools - Feedbackbeheer - Geautomatiseerde routing - Gedeelde contacten - Gegevens importeren en exporteren - Gegevensbeveiliging - KPI-controle - Kennisbankbeheer - Klantendatabase - Kwaliteitsbeheer - Lijstbeheer - Meerdere scoremodellen - Opnemen - Oproepen bijhouden - Oproepen opnemen - Oproepen rapporteren - Oproepen routeren - Oproepregistratie - Oproepscripts - Personeelsbeheer - Personeelsplanning - Predictief kiezen - Productiviteitsanalyse - Rapportage en analyse - Telefoongesprekken transcriberen - Third-Party Integrations - VoIP - Voicemail - Voor callcenters - Wachtrijbeheer - Werkprognoses - Workflowbeheer - Zelfserviceportal - Zoeken/filteren ... en 23 meer functies ## Integraties (24 in totaal) - 004 - Avaya Cloud Office - Cisco AnyConnect - Dialogflow - Dynamics 365 Customer Voice - Freshdesk - Google Data Studio - Google Data Studio Connector for Jira - HubSpot CRM - Iyzico - Meta for Business - Param - Pipedrive - Power BI Connector for Jira - Power BI Connector for ServiceNow ... en 9 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Gerelateerde categorieën - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Contactbeheer software](https://www.capterra.nl/directory/30016/contact-management/software) - [Telefonie software](https://www.capterra.nl/directory/30084/telephony/software) ## Alternatieven 1. [Five9](https://www.capterra.nl/software/132405/five9) — 4.2/5 (481 reviews) 2. [Genesys Cloud CX](https://www.capterra.nl/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 3. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [NiCE CXone](https://www.capterra.nl/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Talkdesk](https://www.capterra.nl/software/132852/talkdesk) — 4.5/5 (733 reviews) ## Reviews ### "Call Center Studio makes our deployment easier." — 5.0/5 > **Louis** | *29 december 2021* | Consumentendiensten | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful. > > **Minpunten**: The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change. > > Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can. ----- ### "Aylin Kılıç -Planing Manager" — 4.0/5 > **AYLİN** | *30 oktober 2020* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: User Friendly, simple, wide report opportunity, containing new technologies, accelerating > > **Minpunten**: There may be information boxes in the menus > > overall comfortable to use, not complicated ----- ### "Good software, can improve." — 3.0/5 > **Geverifieerde reviewer** | *30 november 2018* | Internet | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc. > > **Minpunten**: Sometimes there are some interference in the calls. > > Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission. ----- ### "Great system for monitoring calls and keeping track of representatives stats" — 4.0/5 > **Geverifieerde reviewer** | *16 juli 2021* | Telecommunicatie | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing. > > **Minpunten**: It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at > > Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need. ----- ### "Good product, value for money" — 4.0/5 > **Gülsen** | *17 december 2021* | Financiële dienstverlening | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound \& outbound communication to it, we can customise many things \& add rules. That's why we like it. > > **Minpunten**: Interface for the user is a bit complicated. It should be much easier to find what you are looking for. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/176017/alotech?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/176017/alotech) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens