Ooma Office reviews

Long time user

Pluspunten:

Appreciate that the platform is always adding new features and other requested functions

Minpunten:

Set up is a bit tricky in the beginning to be honest

Simple to use, simple to set up and great voice value.

Opmerkingen: Ooma is a great solution, and budget friendly. You can emulate most features that other UCaaS providers provide. If you need contact center functionality, this would be their enterprise product depending on what you need to do with it. Multi - Site set ups are also a breeze.

Pluspunten:

We had a property where the phone system has failed completed. Spun up OOMA office with phone numbers and set up Remote Call Forward on the lines coming. Property back in business within 45 minutes which included any tweaks. We ordered phones after we got it all set up.

Minpunten:

If using the wifi on the phones, it is best to have a network jack that has access to the internet to get started with firmware downloads, etc. We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us.

Stay away at all costs

Opmerkingen: There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

Pluspunten:

The best thing about Ooma was leaving Ooma to another phone company.

Minpunten:

Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Try it out!

Opmerkingen: I have a very satisfactory experience using Ooma Office.

Pluspunten:

It makes it very easy to keep a record of calls made/recieved.

Minpunten:

There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Great Choice for small Business and Reliable.

Opmerkingen: Call quality is great and the system is easy to use. Have a lot of included options in the system and you can have both an ATA and desk phone on the same ext.

Pluspunten:

Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Minpunten:

Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Saved us money and gave us more features than old POTS lines.

Opmerkingen: Extremely satisfied with the service, features, and price.

Pluspunten:

Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Minpunten:

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Amazing product!!!!

Opmerkingen: My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!!

Pluspunten:

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Minpunten:

Honestly, there isn't anything I don't like about this product!!!!

Best phone system for your business

Opmerkingen: Ooma Office has been exceptional. I have had nothing but great reviews for them

Pluspunten:

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Minpunten:

Nothing- may be make the handset a little smaller.

I have loved this company since I started using it in 2016

Opmerkingen: Excellent. I recommend Ooma to everyone I meet.

Pluspunten:

Text messaging, desktop app, recording features are so simple to use

Minpunten:

Some mobile devices have a lag for text messages

Single line and phone system

Opmerkingen: Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.

Pluspunten:

It's simple and works good. Voice mail works well.

Minpunten:

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Great to have for your business

Opmerkingen: Over I was very pleased with Ooma office and features that I received and also being able to have the Ooma app to have calls transferred to my mobile phone.

Pluspunten:

I like that you can have a professional virtual receptionist when your customers call in

Minpunten:

At the time I had it feel like they should’ve added more variety of phones

Great Service

Opmerkingen: It is a great service for those who need a landline. The optionally to also utilize the app provides great flexibility.

Pluspunten:

I could operate from my cell phone as if I were in the office.

Minpunten:

That you had to buy an ooma phone and there was some confusion between the personal and business version.

goodbye cable

Pluspunten:

Ooma VOIP has been more efficient and reliable compared to cable

Minpunten:

difficulty setting up virtual receptionist to be utilized daily at specific times

GHonest review

Opmerkingen: Excellen product and the support team is amazing

Pluspunten:

Ease of use - excellent support team has help beyond expection

Minpunten:

wait to get inital set up - had to schedule

Great service!

Opmerkingen: Very positive. Good customer service. Good response.

Pluspunten:

It is very affordable, user friendly with great service.

Minpunten:

There is nothing negative to say about Ooma.

Ooma Office is Super

Opmerkingen: Overall it has been a good system. We have used it for over ten years! I highly recommend it.

Pluspunten:

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Minpunten:

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Changed our experience with business phone set up!

Pluspunten:

Ooma Office is so easy to set up and use - that even I, the most inexperienced phone user, was able to set up my entire office of 5 completely by myself. We have had Ooma Office for almost 4 years and have loved it since! I love that I can easily forward calls to other users, I can port my desk line to my cell phone if I need to step away, I can block calls from spam and unwanted numbers at the click of a button and it is all user friendly.

Minpunten:

It took me a while to figure out how to add a new line/phone to our existing account

Save with Ooma

Pluspunten:

Easy to use with lots of features/addons

Minpunten:

Internet is needed for it to work.You can be offline during outages.

Average phone system

Pluspunten:

Price was in our range. Quick transfer of numbers. 24 hours service.

Minpunten:

Not referring commission. Their all lack many features.

I like Ooma Office alot But:

Opmerkingen: It is not bad. some customer service reps are not too knowledgeable, but for the most, if you get a knowledgeable one, it is an easy fix. My only issue is when I change phones it is hard to get them running from the last one.

Pluspunten:

The price when I was starting new was affordable

Minpunten:

when the internet is down phones are down.

Does exactly what we need

Pluspunten:

We love the versatility of using VOIP and mobile phones to engage with customers. Call recordings are also a great feature.

Minpunten:

There haven't been any major cons about using Ooma Office.

Good Product for Small Office Use

Pluspunten:

Inexpensive for a small start up business that needs an office number instead of using your cell phone number.

Minpunten:

The voice quality on the mobile app is based on the wifi signal. There is an option to use the cell signal but it does not differentiate the app ring and the cell phone ring.

Great phone system for small to medium sized businesses

Opmerkingen: Very positive. We recommend it to other businesses.

Pluspunten:

Works well. Great features for the price. Fantastic support.

Minpunten:

Really do not have any cons. Does what it says it will do.

A real game changer.

Opmerkingen: Setting up and managing the Ooma system is a breeze. The user-friendly interface makes it easy for even the tech-challenged among us to navigate effortlessly. It's a time-saver, allowing us to focus on what matters most – our business.

Pluspunten:

We've been using the Ooma phone system for our business, and it has truly transformed the way we communicate. Ooma has been a game-changer for our budget. We've seen a significant reduction in our monthly phone bills without compromising on the quality of service. It's a win-win for our bottom line.

Minpunten:

No issues with their service and easy on the budget especially when starting out.

Customer Service is the worst I have ever experienced

Pluspunten:

Equipment and service was good. But the program was way overpriced. Tried to stay, or get the features I needed. Both were unavailable. When I tried to switch service providers, customer service refused to allow the equipment I purchased, and paid for in full, to be used by any other carrier, and would not allow for reprogramming of the phones. This made their service nearly double the cost of the next closest competitor. I would recommend EVERYONE STAY AWAY FROM OOMA!