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Over Sunwave

Oplossing voor de behandeling van middelenmisbruik, waaronder CRM, EPD, medische factureringsdiensten en HR. Het maakt het beheer van alle activiteiten mogelijk in één platform.

Meer informatie over Sunwave

Pluspunten:

User friendly, EMR, CRM, I love how everything is in one system for our team.

Minpunten:

The inability to do a general search for a name (like in Salesforce).

Beoordelingen van Sunwave

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,9
Functies
4,3
Prijs-kwaliteitverhouding
4,9

Waarschijnlijkheid van aanbeveling

8,7/ 10

Sunwave heeft een totaalscore van 4,5 van 5 sterren op basis van 19 gebruikersreviews op Capterra.

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Reviews filteren (19)

Kyara
Outpatient Clinician in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sunwave Systems are the Standard of Mental Health Care

5,0 8 maanden geleden

Opmerkingen: A migration of any size is a beast to tame and manage! The Sunwave team was there with us every step of the way...and you know you've struck gold when you ask repeat questions and you're met with patience and guidance.

Pluspunten:

Reports are so dynamic! Repeat admission function to track journey ASAM criteria additions Software that meets all state standards AS WELL AS monitoring the humanistic side of mental health care such as alumni relations

Minpunten:

There is no specific function that is a con or unlikeable, because whenever we reached a wall or dysfunctional section, we reached out to the team and they helped us work through it.

KAREN
Executive Director in VS
Ziekenhuis- en gezondheidszorgbranche, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

My Opinion

5,0 4 jaar geleden

Opmerkingen: I can do away with filing of paper records and poor tracking and following protocols. Sunwave makes this so much easier to do.

Pluspunten:

Telehealth allows the agency to be proactive as we are currently dealing with the COVID-19 pandemic and all sense of normalcy is gone. This is the answer to telecommuting.

Minpunten:

The product is so customizable - I am deeply impressed.

Sabrina
Physician in VS
Medische praktijk, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great system for Substance Abuse

3,0 4 jaar geleden

Pluspunten:

Great dashboards and ease of use and good navigation

Minpunten:

Has too many clicks but gets the job done

Tiah
Accounts Payable and General Ledger Associate in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Would definitely recommend!

4,0 4 maanden geleden

Opmerkingen: My overall experience using Sunwave was a positive one. Staff support was great throughout the process. They were very attentive and always seemed willing to help.

Pluspunten:

It's very easy to use. Navigating the platform was simple without much hassle. Very comprehensive

Minpunten:

Although it was easy to navigate, there seemed to be a few times where there were too many options to click through.

Samuel
Program Director in VS
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Sunwave Review

5,0 4 jaar geleden

Opmerkingen: Overall impressed with the team and product.

Pluspunten:

Easy implementation. All the features needed to address our needs.

Minpunten:

Unfamiliarity of a tabular software that holds data in that fashion.

Nina
Family Law Administrator in Australië
Financiële dienstverlening, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

SUNWAVERS recover

4,0 4 maanden geleden

Opmerkingen: Took a little while but progress was there in having help support

Pluspunten:

Helpful tool for helping those with substance abuse recovery

Minpunten:

Can take a while to seek ongoing continuous treatments when helping others

Cody
COO in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Eerder overwogen alternatieven:

Love it, Love it, Love it

5,0 2 jaar geleden

Opmerkingen: Sunwave has been great for us. the system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.

Pluspunten:

The features along with the customizations.

Minpunten:

Some of the trainings were a little short but they were recorded which allowed us to go back and review.

Tabitha
Chief Clinical Officer in VS
Geestelijke gezondheidszorg, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

You can't beat Sunwaves staff!

4,0 4 jaar geleden

Pluspunten:

The biggest thing that I appreciate about Sunwave is their customer service. At initial set up, [SENSITIVE CONTENT HIDDEN] was always available via phone, email or even in person, and she thoroughly explained everyting to me. After sometime, [SENSITIVE CONTENT HIDDEN] became our Product Consultant and she is just as responsive. When we opened another facility, she came to visit and make sure we had everything needed to implement Sunwave into our additional facility. They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.

Minpunten:

In previously used alternative software products, I was able to create & edit forms. Although, I don't necessarily like spending time developing & editing forms/software, it was nice to be able to make changes right away instead of submitting a ticket and waiting for the changes to be made.

Heidi
Director of Billing in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I highly recommend this Software

5,0 4 jaar geleden

Opmerkingen: Overall, it was a very good experience. The support you receive on a personal level at any time of the day is very assuring. They have made multiple improvements over the past few years as well which have been beneficial for our every day use.

Pluspunten:

This software is very user friendly. All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well. Billing in general is less time consuming.

Minpunten:

Just the initial change, learning a new system. That is never fun.

Vicki
Therapist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great software

5,0 3 jaar geleden

Opmerkingen: I am super happy with it.

Pluspunten:

I like it has a super convenient program. It allows a new user to be easily comfortable using the software. Compared to many other softwares it is much more user friendly. I also like that it saves everything so even if I step away from the pic I don’t have to worry about losing my info.

Minpunten:

I don’t really have any cons when it comes to this software.

Lauren
Director of Quality Assurance in VS
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great program

4,0 4 jaar geleden

Opmerkingen: I have had a really great experience, our rep [SENSITIVE CONTENT HIDDEN] has been actually amazing. She is wonderful to work with, always helpful and always friendly!

Pluspunten:

I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions

Minpunten:

While I love the reporting I wish some of it could be a little more customized

Christopher
Director of Admissions in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SUNWAVE IS THE BEST!

5,0 4 jaar geleden

Pluspunten:

Sunwave is very user friendly, Everything you need in one system! I like everything about this software from the billing, reports that can be customized and the customer service!

Minpunten:

I don't have any negative to say about sunwave.

Carly
Owner in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Silver Linings review

5,0 4 jaar geleden

Opmerkingen: Sunwave is user friendly and Our Rep [SENSITIVE CONTENT HIDDEN] is always available to help when needed.

Pluspunten:

User friendly, EMR, CRM, I love how everything is in one system for our team

Minpunten:

I didn’t like how our alumni portal was only paper attachments at first untill we upgraded to the alumni portal which has been great

Clint
Director of Admissions in VS
Geestelijke gezondheidszorg, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Excellent Customer Service

4,0 4 jaar geleden

Pluspunten:

The ability to run reports -- despite the fact that I've encountered my fair share of user errors in that dept ;)

Minpunten:

The inability to do a general search for a name (like in Salesforce). Having to bounce around between opportunities and accounts to search names there seems like an extra step that could be eliminated.

Grant
IT/Facilities Manager in VS
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good EMR with a lot of potential

4,0 4 jaar geleden

Pluspunten:

This platform is easy to use and to train others on. it is also easy to setup. The SunWave Admin support staff is very knowledgeable anf is always eager to help.

Minpunten:

The platform is not as feature rich as a lot of other platforms. Sometimes developing new features takes a good amount of time.

Tanya
Counselor/Hypnotherapist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Sunwave

5,0 4 jaar geleden

Opmerkingen: Great service. Francese is always available to help, very knowledgeable, clear and patient.

Pluspunten:

Good program to write reports , easy to use.

Minpunten:

All aspects of the program are easy to use

Michael
Case Manager in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

VRC- Sunwave Review

4,0 4 jaar geleden

Opmerkingen: [SENSITIVE CONTENT HIDDEN] was incredible working with us. She was prompt in addressing our concerns and gave of several opportunities to collectively collaborate.

Pluspunten:

I enjoy the customizations and accessibility. Once you got a hang of the platform, it has a pretty good flow to it.

Minpunten:

Our company has many employees who are not tech savvy. With this said, the platform can be a lot to look at the first few times to get the hang of it.

Laura
Therapist in VS
Geestelijke gezondheidszorg, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Review

5,0 4 jaar geleden

Opmerkingen: good

Pluspunten:

The software is easy to use and very simple to learn

Minpunten:

Some concerns with ADA compliance for vision-impaired users

jason
Project Manager in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great Platform

4,0 7 jaar geleden

Opmerkingen: Great group of folks

Pluspunten:

I like that we were able to automate a lot of our processes and eliminate a lot of human error

Minpunten:

implementing was challenging, but change is always hard in the beginning