Rippling reviews

Simpler system for human resources management

Opmerkingen: Rippling is quite simple to operate. My company gave me "the duty" of choosing a health insurance policy, which I initially put off because I find such administrative tasks tedious and confusing.

Pluspunten:

Rippling offers the most efficient and effective human resource services to businesses and their employees. When compared to competing virtual HR software, it's a breeze to use. Rippling has helped me maintain my sense of order and control over my professional obligations. In general, thanks to Rippling, I've been able to accomplish more in less time and with less anxiety at work.

Minpunten:

The ability to quit at any time is Rippling's sole real drawback. The maximum number of leaves an employee can take is three. Nothing negative to report, really.

Ideal for training new employees and completing projects

Opmerkingen: For new hires, Rippling stands out as the finest onboarding experience since it allows them to get up to speed rapidly with no handholding from HR. Rippling has given a lot of thought to the platform's self-service features.

Pluspunten:

Rippling's time and attendance feature and payroll services are two of the most user-friendly tools I've used in my professional life. The cost of the service meets our requirements. My issues with my core HR department have been resolved thanks to rippling. My time and attendance, payroll, and onboarding are all taken care of by them.

Minpunten:

It would be convenient to have all of the performance management and other related modules in one place, rather than switching between different programs.

Poor Customer Success

Pluspunten:

The UI is superior to most of the payroll platforms I have seen.

Minpunten:

Customer service is incredibly poor and unhelpful.

New Client - Implementation was a breeze and we love Rippling!!

Opmerkingen: Our business is solving time and attendance tracking, payroll navigation and so much more. This system also helps with our accurate tax reporting. Our experience has been fantastic. From our product quote stage, through implementation and rollout to managing the system we have not encountered an issue that could not be quickly resolved. Our team felt no bumps as we transitioned from our previous provider. We like Rippling so much we are exploring all the products available now.

Pluspunten:

Ease of use. The fact that we have professionals who can chat when we need is wonderful. No more waiting on hold for customer service to help resolve an issue. We can track aggregate data efficiently and our employees love the communication, and ease of use.

Minpunten:

AS we rolled out our payroll system, we had a few questions on new Colorado tax laws, but they were solved.

Streamlined HR, IT, and Finance Management Made Easy with Rippling

Opmerkingen: The time and effort saved are invaluable, and I can now focus on other aspects of my business without worrying about manual management.

Pluspunten:

It has saved me so much time and hassle in onboarding new employees, as I can handle their payroll, benefits, and computer setup all in one place. I am also amazed by how fast I can complete these tasks within the platform.

Minpunten:

I sometimes experience minor glitches when using the platform, although customer support is always responsive and helpful in resolving issues.

The BEST customer support

Opmerkingen: Rippling has simplified our payroll and elements of our accounting

Pluspunten:

The best customer support at a competitive price point and intuitive to use

Minpunten:

Some settings can be a bit difficult to locate because they are nested in different places (eg updating funding accounts for payroll and international payroll)

Excellent HR Management Platform

Pluspunten:

Our company recently switched to Rippling and it's much easier to use than the previous HR platform we used, Paylocity. It's easy to add time to time cards, request vacation time, take onboarding classes, fill out employment paperwork; it does everything.

Minpunten:

Mobile site could be formatted better, otherwise fine

"Rippling: A Comprehensive HR and Payroll Solution for Streamlined Business Operations"

Opmerkingen: Rippling is an all-inclusive HR and payroll solution that provides a wealth of tools and features to simplify corporate operations. The platform is a wise solution for companies wishing to streamline their HR and payroll procedures due to its user-friendly design, robust security features, and top-notch customer service. Nevertheless, the platform's limited international support and customization choices may be a hindrance for certain firms, and the cost may be an issue for others.

Pluspunten:

1- Comprehensive HR and payroll solution: Rippling offers a wide range of HR and payroll tools, including benefits administration, payroll management, time tracking, and more, making it a one-stop-shop for businesses.2- User-friendly interface: The platform is designed with a user-friendly interface, making it easy for businesses to navigate and use the various tools and features.3- Integration with other tools: Rippling integrates with a variety of other business tools, such as accounting software, applicant tracking systems, and more, to streamline workflows and reduce data entry errors.4- Excellent customer support: The company offers top-notch customer support, with a dedicated customer success team and a 24/7 help center available to answer questions and provide support.5- Strong security features: Rippling uses advanced security measures to protect user data, including encryption, two-factor authentication, and regular security audits.

Minpunten:

1- Pricing: Compared to similar goods, Rippling's cost is in the middle to high range, which might be a drawback for companies with limited funds.2- Limited international support: While Rippling offers support for businesses based in the United States, it has limited support for international businesses.3- Limited customization: Some businesses may find that the platform's features and tools are not customizable enough to fit their specific needs.

Love the product

Pluspunten:

The workflow triggers and the reporting feature works wonders

Minpunten:

Pricing of the product could be worked upon

Rippling

Opmerkingen: Its a great way to manage all of my time, insurance, and payroll needs. Could not be easier

Pluspunten:

Super easy and efficient. makes my life very easy on the daily

Minpunten:

I can't find any complaints. It's very easy to use

I am excited to implement Rippling !

Opmerkingen: From the demo through implementation, our Rippling experience has been top notch so far. The team is very responsive and the system is extremely user friendly and customizable. I would highly recommend this to small HR teams looking to streamline processes.

Pluspunten:

Rippling has been a great solution for us as a small company without an IT department. We are able to streamline our on-boarding and off-boarding processes, making it easy to order equipment and remotely update software on our employees' computers. Our employees love the easy app based user interface, making it easy to download paystubs, update personal information, enroll in benefits, and submit FSA receipts all in one platform!

Minpunten:

The only con I have run into so far is the lack of phone support for administrators. With that being said, the team has been very responsive via email!

Brock McKinley's Review for Epipheo

Opmerkingen: Now we are connecting up a bunch of programs together to make my workflow easier. Ripping is putting my HR, payroll, benefits and onboarding all into one place and makes my job that much better. I don't have to go to one program to send docs to an employee and then another to set up an email for a new employee and then to another to check an employee's benefit elections. Putting together all these things in one easy to navigate and understand platform is going to blow the competition away.

Pluspunten:

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Minpunten:

Only little things that could be improved. For the most part this in in regard to organizing things. Would be great to be able to change the order of apps in the side panels. Also would like to be able to duplicate templates in order to make slight changes. Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Rippling does one thing well - sell subscriptions! And they will LIE about ANYTHING to hook you!

Opmerkingen: One of the worst experiences ever. Don't waste your time and money.

Pluspunten:

From a user standpoint it is pretty simple to figure out.

Minpunten:

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for? Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist. Customer service sucks. Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Horrible service and on boarding

Opmerkingen: Their system is nothing more than the API hub to other third-party service providers. You're paying to connect to your other services through their interface, which costs additional for each service on a per-person level. There are many more affordable solutions with better interface and customer service. To prove how outdated and horrible their system is, they declined my payment (even though I provided my full account info with their rep on the phone that was chewing on the phone, letting me figure everything out instead of trying to help me). I tried to reach my rep, that he disappeared. Due to the inconsistency and the low-level onboarding, I decided to cancel and not proceed with the service. Right after I canceled the service, they went into my account and started to withdraw money without my consent! I doubt that any of these reviews are legitimate. I have found the same reviews on different channels, basically plagiarized.

Pluspunten:

I didn't like anything once I signed up.

Minpunten:

-ZERO Customer Service -Horrible Onboarding for someone who advocates themselves as an onboarding service -Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more! -User Interface is extremely outdated -Functionality is exaggerated.

Rippling is fantastic! Best software product I’ve used in years

Opmerkingen: Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Pluspunten:

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Minpunten:

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Modernized Flexible Solutions

Pluspunten:

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Minpunten:

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Great integrations save hours, easy to use

Opmerkingen: Overall has been very good. Initial set up took minutes for all of our applications and payroll.
Really frees up a lot of time managing employees, computers and software licenses for the team.

Pluspunten:

Intuitive design, easy to navigate, saves a lot of time managing multiple systems for employees. LOVE the software licensing set up and computer security management. Makes onboarding and terminations much faster and more accurate!

Minpunten:

Occasionally payroll support emails have gone unanswered for a couple of days. Benefits portion is not as customizable as some other stand-alone benefits admin systems but is more intuitive to set up on our own and far better than any other payroll-based benefits system we've tested.

Streamlines Everything!

Pluspunten:

I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.

Minpunten:

I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.

Rippling is exactly what you need.

Pluspunten:

Clean platform, makes administration generally easy. Puts almost everything in one place.

Minpunten:

I do wish that the application integrations were more than primarily SSO, but instead offered integrated functionality. Also, I wish that the functionality of the integrations worked with any version of the third-party apps, and not just the enterprise versions (for the most part.)

One of the best employee management platform

Opmerkingen: I have been using Rippling for several months now and overall, I am very pleased with the platform. It has helped me to streamline HR processes and keep employee data organized. The mobile app is also very handy for employees who need to view their HR information while away from the office. Overall, I would highly recommend Rippling to any business that is looking for a comprehensive employee management platform.

Pluspunten:

There are many things that I like about Rippling, but the thing that I like the most is that it is a complete employee management platform. It has everything that you need to manage your employees, from hiring to tracking their time off.

Minpunten:

The least liked thing about Rippling was the lack of specific features for tracking employee productivity.

Best Payroll Service

Pluspunten:

Integrations. Rippling will integrated with the most important 3rd parties to make the HR of your company simple. The integration with benefit providers make this worth every penny. The set up and implementation of the benefits is too easy. I recently set up medical insurance and it was too easy.

Minpunten:

If you want customer support you have to look at a help center/ forum instead of calling a live person. I haven't really needed to use it, but normally it is frustrating when I want to get something resolved quickly and I can't talk to anyone. With that being said, anytime I haven't been able to figure something out or needed support, I have emailed my rep that helped me set up my system and he was quick to respond and help me get what I needed.

A future forward HRIS

Opmerkingen: It has allowed us to set up 4 companies in one system, connect all the teams but directly integrate with so many applications we are using elsewhere.

Pluspunten:

I love that this system makes for the most seamless onboarding experience both for the employee and the human resources team. It allows for so many different components that were limiting in other systems (multi-company org chart in one place,360 integration with so many apps without an additional cost, multiple tiers of permissions and policies per employee level)

Minpunten:

I wish that it allowed for employees t fill out a form without having to print and upload. This is the only thing I haven't liked so far.

Rippling Software Review

Opmerkingen: It has been great. The amount of HR and payroll time I have to spend on a daily basis is dramatically decreased. Employees are also very much in control of all their own data and feedback has been very positive

Pluspunten:

The design of the software makes sense. Coming from other payroll software Rippling has a central platform where you can then jump off into any app that you need, from payroll, to time off, to onboarding. All the programs work seamlessly together and are designed to make sense to users of all technical skill levels.

Minpunten:

We had some issues with migration from the prior software, but this has more to do with the prior softwares issues than Rippling.

A lot to like, but if you need payroll be wary

Opmerkingen: As I mentioned, on the HR side of things, it is fairly easy to use Rippling. Payroll has its positives, until something goes wrong and then it is the worst nightmare and time suck that you will experience with a payroll software. As you can tell I am pretty frustrated. This isn't my first time that I have searched for other alternatives. I am considering other options at this point. Somehow the last five times I went through this they came through in the end but not before exhausting me, their customer and my accountant. It's not fun to rack up bills fixing the mistakes for software that I am paying for. If I change it will be to one of the payroll services with phone support.

Pluspunten:

Rippling on the whole is fairly easy to use and employee friendly, until you get to payroll.

Minpunten:

The customer support setup is dreadful. Again, the people are nice, but the way it is handled is not acceptable for payroll. Payroll needs to have phone support as it is a time sensitive issue. I have been through all their growing pains, and feel like I should be compensated for debugging their software. They brought taxes in house and now several tax forms are late, again! There is no transparency with your payroll taxes or payments. I reached out to my account representative and his email address is no longer valid. ARGH. The inability to ever reach them via phone is a huge negative and the email support ticketing system is ridiculous if you have payroll questions. Also several of my open issues were never resolved, and they were over a broad range of issues involving payroll, pto, and insurance, yet they closed all the tickets. Again, promises promises on anything that isn't working correctly. The funding may be rolling in for Mr. Conrad, but they are losing grasp of the basics, as well as the items that used to function properly. At some point the reviews will not be so kind if this continues. If they resolve customer support I would be a much happier customer.

I Replaced 9 Separate Web Services with ONLY Rippling

Pluspunten:

Does everything you need... really... Onboarding, Background Checks, Employment/Education Verification, Payroll, PTO, Single Sign-On, Hardware Management, 401(k) through Guideline, Health Insurance, Dental/Vision/LTD/Life Insurance, on and on and on. Service is immediate... while other companies fail at email only service, Rippling nails it... in like 3 minutes usually... way faster and more precise than a phone call. Sometimes the founder even takes care of my requests... no really... the founder. Employees never ask me to train them anymore, it's so slick and easy to use. Really happy.

Minpunten:

The only con is that I can't change an employee's username to their work email... it's always their personal email that they set input when they sign their offer letter... but the more I think about it it doesn't really matter.