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Over ZIWO

Cloudgebaseerde contactcentersoftware die onmiddellijk wordt geïmplementeerd. Volledig API-gebaseerd. CRM-plug-ins. Verbind echte of virtuele medewerkers.

Meer informatie over ZIWO

Pluspunten:

Fast creation of the account. More users we have, users are given a discounted rate.

Minpunten:

I don't like that it does not run in the background. It logs you off if screen goes off.

Beoordelingen van ZIWO

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,7
Functies
4,6
Prijs-kwaliteitverhouding
4,6

Waarschijnlijkheid van aanbeveling

9,0/10

ZIWO heeft een totaalscore van 4,7 van 5 sterren op basis van 84 gebruikersreviews op Capterra.

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Reviews filteren (84)

Ibrahim
Ibrahim
Customer Service Agent in VK
Geverifieerde LinkedIn-gebruiker
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ziwo is making my work experience easier and funnier

5,0 2 jaar geleden

Pluspunten:

The user-friendly interface and the easy way of using it

Minpunten:

Extracting the call record and redesigning the layoutt

Reactie ASWAT Telecom & Media

2 jaar geleden

Thanks so much for sharing your positive experience with us Ibrahim, we're using your feedback to make some important improvements.

Rami
Project Manager in Verenigde Arabische Emiraten
Vertalingen en lokalisatie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Many features that allowed us to Improve our team's productivity!!

5,0 vorig jaar

Opmerkingen: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pluspunten:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Minpunten:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Daphne Gayle
Sales Manager in Verenigde Arabische Emiraten
Fabricage van elektrische/elektronische producten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Contact Center Solution

3,0 2 jaar geleden

Opmerkingen: Neutral

Pluspunten:

Fast creation of the account. More users we have, users are given a discounted rate.

Minpunten:

Customer Support is not okay. Long time in responses, no answers.

Reactie ASWAT Telecom & Media

2 jaar geleden

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Abdelrahman
Contact center Manager in Egypte
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

SCB Contact Center

4,0 3 maanden geleden

Pluspunten:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Minpunten:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Morad
Head of Operations in Jordanië
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

ZIWO review

4,0 4 jaar geleden

Opmerkingen: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pluspunten:

Having a mobile app for admins. Easy GUI. Great customer support.

Minpunten:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Reactie ASWAT Telecom & Media

4 jaar geleden

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Roisin
Human Resources Executive in Verenigde Arabische Emiraten
Vertalingen en lokalisatie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Call recording saved us!

5,0 vorig jaar

Pluspunten:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Minpunten:

Nothing to mention, however, an updated mobile version would be great!

Neha
Teach Coach in India
Verzekeringen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

General feedback

5,0 2 maanden geleden

Opmerkingen: Overall experience is good. Its convenient to check the sla & all the relevant details on one page.

Pluspunten:

Its convenient to call. We can dial even in uae as well as indian customers. Just put the number & we can connect with the customer & even after the call ended we can listen to the conversation with recording.

Minpunten:

If we have to change the user details, you have to delete user & then create a new id. Please applicable this feature.

Raed
Country Manager in Libanon
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Thanks ZIWO team

5,0 3 maanden geleden

Pluspunten:

it's easy interface, can track our call center agents as well as flexible to access.

Minpunten:

we have been waiting the time to launch the mobile App, I think will be perfect.

Rizwan
Insurance advisor in Verenigde Arabische Emiraten
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

ZIWO the best

5,0 3 maanden geleden

Opmerkingen: It so far so good having great experience with ZIWO so far

Pluspunten:

The calling is so accurate and efficient without distortion. Easy to convey the message

Minpunten:

All is good just try to get the appearance in more dashing way so it looks more charming

Fatima
Customer Service Rep in Verenigde Arabische Emiraten
Professionele training en coaching, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

ziwo

5,0 3 maanden geleden

Opmerkingen: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Pluspunten:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Minpunten:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Manar
Customer Care Leader in Verenigde Arabische Emiraten
Consumentendiensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Positive and negative points on Ziwo

4,0 7 maanden geleden

Opmerkingen: its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Pluspunten:

* Easy to login * voice is clear* country code added by default

Minpunten:

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Mohammad
Delivery agent in Libanon
Meubels, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing software

5,0 2 jaar geleden

Opmerkingen: amazing experience, if i opened my own company, ill definitely use ZIWO

Pluspunten:

easy to use, can make international calls, record calls

Minpunten:

nothing so far, the software is amazing, but some keyboard features could be helpful

Reactie ASWAT Telecom & Media

2 jaar geleden

We're happy you had a fantastic experience with us, Mohammad! It's wonderful that ZIWO has made such a difference for you. We're grateful for customers like you! Cheers!

Vrushabh
Customer in Verenigde Arabische Emiraten
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product

4,0 3 jaar geleden

Pluspunten:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Minpunten:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Reactie ASWAT Telecom & Media

3 jaar geleden

Thanks Vrushabh. Appreciate it

Rola
Registration assistance/helpline in Libanon
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great connection

5,0 2 jaar geleden

Opmerkingen: It was a good way to communicate with the POCs.

Pluspunten:

Easy connect to the POCs. It is very clear and fast.

Minpunten:

All about it. Ziwo is a good program that make your work easier.

Reactie ASWAT Telecom & Media

2 jaar geleden

Hello Rola, many thanks for the 5-star rating!! We really appreciate you taking the time to share your experience with us.

Muhammad
Sales in Verenigde Arabische Emiraten
Automotive, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Really amazing to organize a big or small setup of business. all records with safest way available

5,0 2 jaar geleden

Opmerkingen: wonderful experience with Ziwo, call record, auto dialer, quality. all is excellent. really recommend to the big setup companies.

Pluspunten:

calling quality, call recording, auto dialer and much more, perfect way to secure your business.

Minpunten:

strong mic connection should be introduced.

Reactie ASWAT Telecom & Media

2 jaar geleden

Hi Muhammad.. We appreciate your trust in ZIWO services, and we are grateful that you took the time to leave us a 5-star review!

amna
Customer Service in Verenigde Arabische Emiraten
Consumentengoederen, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review

5,0 2 jaar geleden

Pluspunten:

Easy options to change status, Redialing option beside a dialed number.

Minpunten:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Reactie ASWAT Telecom & Media

2 jaar geleden

Thanks for your trust, Amna! We're thankful for amazing customers like you. We have made some changes based on your amazing feedback. Thanks a lot!

Clayton
Customer Service Agent in Verenigde Arabische Emiraten
Levensmiddelen- en drankenindustrie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Good features

5,0 4 jaar geleden

Opmerkingen: Great.

Pluspunten:

Easy to use. Voice is clear and crisp. Very User friendly.

Minpunten:

Sometimes it echoes and there is a time gap.

Reactie ASWAT Telecom & Media

4 jaar geleden

That is great ! Thank you

Anthony
Anthony
Retention specialist in Libanon
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Greatest work experience with Ziwo

5,0 vorig jaar

Pluspunten:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Minpunten:

It needs a high internet speed, which I think it's normal.

Noorul
Noorul
ICT Manager in Verenigde Arabische Emiraten
Geverifieerde LinkedIn-gebruiker
Outsourcing/Offshoring, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ziwo is the best option for your quick call center needs

4,0 2 jaar geleden

Pluspunten:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Minpunten:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Reactie ASWAT Telecom & Media

2 jaar geleden

Thanks for the positive feedback, Noorul! We are so grateful for your kind words, and we will do our best to meet your expectations!

Ahmad
IT Manager in Saoedi-Arabië
Levensmiddelen- en drankenindustrie, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good

4,0 3 jaar geleden

Pluspunten:

Support Quick response where needed. Salute to that

Minpunten:

More features and more roles across the software

Reactie ASWAT Telecom & Media

3 jaar geleden

Thanks Ahmad!

Muhammad
Customer support analyst in India
Luchtvaart(maatschappijen), 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent Software for call

5,0 2 jaar geleden

Opmerkingen: It is easy to track and check the call recording. As working in customer support it is very helpful.

Pluspunten:

Easy to track over activities and user friendly

Minpunten:

After attending the call the hold, mute, and transfer page would get minimized

Reactie ASWAT Telecom & Media

2 jaar geleden

Thank you Muhammad so much for sharing your positive feedback about our software from a customer support point of view!! Our team is extremely happy to hear that their work has paid off! Your feedback is highly appreciated, Thank you again!

Gracious
Customer Support Specialist in Nigeria
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ziwo

4,0 3 jaar geleden

Opmerkingen: So far, the experience has been great. Looking forward to greater things.

Pluspunten:

I like that when transfering calls, it automatically puts the rider on hold and immediately transfers the call.

Minpunten:

I don't like that it does not run in the background. It logs you off if screen goes off

Reactie ASWAT Telecom & Media

2 jaar geleden

Gracious, thank you for the great review! We've taken your thoughts to heart and we're planning on making some changes based on your recommendations. Cheers!

Mohamed
Customer support specialist in Verenigde Arabische Emiraten
Bankwezen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

My experience

5,0 2 jaar geleden

Pluspunten:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Minpunten:

Till now the program is working without issues or difficulties

Reactie ASWAT Telecom & Media

2 jaar geleden

Hi Mohamed! We are thrilled to receive such a great rating, thank you so much for!!

Bereketeab
Customer service executive in Ethiopië
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ziwo review

5,0 3 jaar geleden

Opmerkingen: it's great. Have enjoyed it.

Pluspunten:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Minpunten:

I think its great. I don't really have any complaints regarding the software.

Reactie ASWAT Telecom & Media

2 jaar geleden

Bereketeab, Thank you so much for taking the time to share your positive experience with us. We're really grateful for all the kind words!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bankwezen, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Useful software

5,0 2 jaar geleden

Opmerkingen: Very useful and helpful software

Pluspunten:

The software is easy to use and includes call routing, call recording, and smart dialing.

Minpunten:

There's nothing that I don't like about this software

Reactie ASWAT Telecom & Media

2 jaar geleden

Hello, this review made our day! We'll be working harder to give you the best possible service, thanks a lot!