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Over Naverisk

Alles-in-één monitoring en beheer op afstand (RMM)-software, ontwikkeld voor managed services providers (MSP's) met systeembewaking en ticketing-systeem.

Meer informatie over Naverisk

Pluspunten:

The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.

Minpunten:

The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature.

Beoordelingen van Naverisk

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,8

Waarschijnlijkheid van aanbeveling

9,1/10

Naverisk heeft een totaalscore van 4,8 van 5 sterren op basis van 91 gebruikersreviews op Capterra.

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Reviews filteren (91)

Lloyd
Lloyd
Technical Partner in VK
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Naverisk is a secure RMM

5,0 vorige maand Nieuw

Pluspunten:

Most RMMs do the same or similar things including allowing managing devices, remote control, patching, creating, and running scheduled scripts, generating reports, generating tickets based on monitoring policies, integration with a PSA, etc. We've used numerous RMMs in the past and none are perfect, including Naverisk, but we have always felt confident that Naverisk is a very secure system because we've not had any security issues. With other RMMs, we've experienced unacceptable security issues which is why we moved to Naverisk 10 years ago. We also improve security by hosting on our own platform and provide access to Naverisk via firewalls we fully control so can lock down access to the UK only. Naverisk is rather a technical platform, so it's not for everyone, but it's great for us because we are technical people. Hosting on our down platform does require us to spend time on upgrades but we would rather have full control instead of relying on a third party. Naverisk technical support is always helpful and resolves issues quickly and they have also helped us with creating scripts. As an extra bonus, we get Arma backup too!

Minpunten:

It's technical so not for everyone but works great for us

Alex
Managing Partner in VK
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Naverisk Has Served Us Very Well for 12 Years Now

5,0 vorige maand Nieuw

Opmerkingen: We have been using Naverisk daily since 2013. It was great from day one but we've watched it grow and improve in just we way we need, without adding unnecessary features that others try to do. The support guys are always really helpful and have assisted me at all different times of day.

Pluspunten:

The intuitive unfussy user interface and the performance and reliability. The help and support during initial setup and ongoing.

Minpunten:

Installation and updates still require a certain amount of manual work, although Naverisk will kindly do this for us as part of our fees, I still prefer to follow our own procedures and maintenence window.

Thomas
COO in Zweden
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

The intentions are good

3,0 vorig jaar

Opmerkingen: This could be such a good product, many feathers are there but it is always something that does not work. In every release it is something new that does not work. If something is fixed something new stops working. The development of the product is slow. I would assume that we create 2-3 support cases a week and have done so since we started using the system 1,5 years ago. We cannot trust that the status of the client agent is correct. I really believed in this company as they listened in the beginning of all our problems but now…no.We are looking at other systems now and it is hard to find a replacement as the product in general is god and featerrich.

Pluspunten:

A complete solution, attractive price but you pay with frustration.

Minpunten:

A lot of problems, limited API, Slow response from support

Manus
Web, Sales and Services Administrator in Zuid-Afrika
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Best featured product for the price.

5,0 7 maanden geleden

Opmerkingen: Overall, Naverisk offers many great features and plugins that make our every day management over our hundreds of clients an absolute breeze. I would definitely recommend Naverisk to anyone that has the need to manage multiple devices, whether it's an IT services provider or just an administrator in a large organisation looking to have better management over their devices.

Pluspunten:

Reporting, monitoring, automation, RDP functionality all just works without a hitch. Deployment is super simple and fast. Once set up, deployment is pretty much turnkey. Also like the fact that we can run Python scripts to make certain tasks simpler and more autonomous.

Minpunten:

The ticketing system could use a bit more attention. Creating tickets can sometimes be tedious and searching through previous tickets can be cumbersome.

Jesse
Admin and Finance Clerk in Zuid-Afrika
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review from an administrative perspective

5,0 7 maanden geleden

Opmerkingen: Overall, the Naverisk system works well for our company, the service and automations make things easier for the technician and administrative staff.

Pluspunten:

As an administrative employee the pros of Navrisk is the layout and ease of use the reporting section is as it offers an easy way to monitor the work done by our technicians on a daily basis. Another pro is that the Naverisk team constantly works on development and updates to the system.

Minpunten:

A con of the system would be that there are some sections that are a little complicated to work and find. As someone who works directly with admin, the client profiles would benefit with a full overview on services per company listed in a easy to view manner as this would assist the technicians on knowing what services the client has assigned to them, this may be a user error on my part but try as I might I cannot set this up (the system works well for clients that have remote support assigned but we cannot set up full client services on the system) Searching for tickets could have also been made simpler.

Roy
System/Network Engineer in VS
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

I simply love Naverisk

5,0 2 jaar geleden

Opmerkingen: I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.

Pluspunten:

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Minpunten:

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

Justin
Owner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A Great RMM / PSA and Soon to Be Backup Solution

5,0 4 jaar geleden

Opmerkingen: It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

Pluspunten:

Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

Minpunten:

Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

Joseppee
President in VS
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good Product but needs work

4,0 5 maanden geleden

Opmerkingen: Good Product, worked well but sometimes missed alerts

Pluspunten:

Has a lot of features and are customizable, work most of the time.

Minpunten:

A bit slow on connecting, too long to implement new features and interface some time will not load properly.

Johnny
Senior IT Technical Support in Libanon
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Remote Management and Automation made easy

5,0 2 jaar geleden

Opmerkingen: saves time, same money what could have been spent on third party applications, easy access

Pluspunten:

remote access, patch management, automated tasks, alerts

Minpunten:

uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)

John
President in VS
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great all-in-one product

5,0 3 jaar geleden

Pluspunten:

Easy to use, was deployed in place of another product in less than a week and was in continuous use since

Minpunten:

additional integrations with quickbooks desktop, for instance

Terry
CIO in VS
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Great product for the price

4,0 2 jaar geleden

Opmerkingen: Easy to use and easy to deploy.

Pluspunten:

Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations

Minpunten:

The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.

Kevin
Technology Specialist in VS
Politieke organisatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

The all in one platform at a competitive price

4,0 2 jaar geleden

Pluspunten:

It has Remote Control, Monitoring, Patching, etc all the RMM features you'd be looking for. Even backups!

Minpunten:

The free remote control software "Splashtop" has given us some issue but they are easily resolved.

jonathan
Owner in Nederland
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The use of Naverisk

5,0 2 jaar geleden

Opmerkingen: We are now in control of the patch management from our customer computers en servers

Pluspunten:

The patchmanagement was the main goal for our company

Minpunten:

The helpdesk tool looks a little bit complex

Richard
Owner in VK
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Everything you need for your MSP business

5,0 2 jaar geleden

Opmerkingen: Does the job perfectly. Easy company to deal with. Support is excellent.

Pluspunten:

What really clinched it for me was the fact that everything is in real time. No polling endpoints every few minutes like some other systems. Interfaces well with Xero (for accounting) to make billing a breeze. Lots of remote control options depending on the situation. Clearly laid out interface. Easy to find everything.

Minpunten:

Out of the box, alerting is a little verbose. Easily customised though.

Anthony
Owner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Naverisk is an affordable, all in one solution

5,0 2 jaar geleden

Opmerkingen: Naverisk allows us to manage more systems with fewer technicians. The support has always been responsive and stellar.

Pluspunten:

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

Minpunten:

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

Phil
Partner in VS
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Naverisk Review

4,0 3 jaar geleden

Opmerkingen: While there were bumps in the road and the software was not always the best or without issues, they have always been worked out and [SENSITIVE CONTENT HIDDEN] team has been great working through everything.

Pluspunten:

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Minpunten:

Project Management and Cloud Spaces modules, both are rather useless to us.

Victor
HOD in Libanon
Computer- en netwerkbeveiliging, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best value for money

5,0 2 jaar geleden

Opmerkingen: All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems

Pluspunten:

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

Minpunten:

All this software features are of ease, nothing that I disliked

Gerhard
founder in Duitsland
Informatiediensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great software with better support

5,0 2 jaar geleden

Pluspunten:

loved most how much information i get from the client, after an easy agent installation

Minpunten:

sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails

Georges
Senior IT technical support in Libanon
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very nice software

5,0 2 jaar geleden

Opmerkingen: server and user problem troubleshooting, check server, and configuration for server and

Pluspunten:

easy access to servers, that help monitor faster, shutdown servers without accessing the server

Minpunten:

yes all the features are very good and very useful,its help the service feature to run services without getting into the server

Nick
Managing Director in Nieuw-Zeeland
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

All-in-one product to support your business and your customers

4,0 3 jaar geleden

Pluspunten:

Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.

Minpunten:

Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

Sri
Sri
Founder in VS
Geverifieerde LinkedIn-gebruiker
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Value for the money. Personalized Customer Service.

5,0 6 jaar geleden

Opmerkingen: Automating management of distributed client devices.

Pluspunten:

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

Minpunten:

User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

Jacques
IT in Nieuw-Zeeland
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We have used Naverisk from day one, and have never considered anything else. It works great!

5,0 6 jaar geleden

Pluspunten:

It's ability for us to easily manage and monitor our customers. And the availability and efficiency of support staff when any assistance is required for any reason what so ever.

Minpunten:

Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Steven
IT Consultant in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great product - great potential if you take advantage of it

5,0 6 jaar geleden

Pluspunten:

great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.

Minpunten:

doesn't update agents well, and no resolution to resolve this issue when new versions are created. Missing the ability to limit alerting on ticket types.

Mario
IT technical support in Libanon
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Quick Feedback

5,0 2 jaar geleden

Opmerkingen: easy to use, save time, good features

Pluspunten:

User Friendly, remote management, automation

Minpunten:

Uninstall (sometimes the installation gets corrupted and the devices go offline)

Allan
Technical Director in Nieuw-Zeeland
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Naverisk is our go to product for device management, support is superior compared to other vendors

4,0 6 jaar geleden

Pluspunten:

Devices Management, reporting, remote management. Ease of use and implementation was pretty simple.

Minpunten:

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.