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Over SecureLink

SecureLink is de leider in geprivilegieerd toegangsbeheer voor leveranciers voor sterk gereguleerde ondernemingen en technologieleveranciers.

Meer informatie over SecureLink

Pluspunten:

Learning curve is moderately steep, but once learned integration with the business is very easy.

Minpunten:

Cannot enter special characters into comment edit or description fields. For our error messages, the comment edit fields do not hold enough characters.

Beoordelingen van SecureLink

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
4,1
Functies
4,1
Prijs-kwaliteitverhouding
4,1

Waarschijnlijkheid van aanbeveling

7,6/ 10

SecureLink heeft een totaalscore van 4,2 van 5 sterren op basis van 177 gebruikersreviews op Capterra.

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Reviews filteren (177)

Benjamin
Benjamin
Sr. SharePoint Consultant in VS
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

SecureLink has worked really well for us

5,0 7 jaar geleden

Pluspunten:

The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some.

Minpunten:

The interface is lacking. I need to download an installer every time I want to connect to something. There is also some funky java things going on.

Donald
CIO in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA

4,0 4 jaar geleden

Opmerkingen: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Pluspunten:

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Minpunten:

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Reactie SecureLink

4 jaar geleden

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

george
Senior Consultant in VS
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good but needs a facelift and better assistance when problems occur

3,0 4 jaar geleden

Opmerkingen: OVerall good. It's been a really great thing for our company to connect to 400+ customers.

Pluspunten:

Centralized, secure place for most of our client connections.

Minpunten:

The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.

Reactie SecureLink

4 jaar geleden

George, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. We hope to continue to improve the SecureLink Connection Manager in order to mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SecureLink as secure Remote support

5,0 3 jaar geleden

Pluspunten:

secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution

Minpunten:

for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Solution for Remote Support

4,0 6 jaar geleden

Opmerkingen: We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.

Pluspunten:

For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.

Minpunten:

Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Securelink review

4,0 4 jaar geleden

Pluspunten:

Easy to use, user friendly interface, intuitive.

Minpunten:

None that I can think of, once session crashes, computer needs reboot.

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Remote user

5,0 4 jaar geleden

Opmerkingen: Acceptable. It is rather clunky.

Pluspunten:

The ability to work remotely. Access to all my files and programs from my home laptop.

Minpunten:

Too many steps to get connected to my work desktop.

Reactie SecureLink

4 jaar geleden

Thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the ease of use when it comes to SecureLink connectivity. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Openbare veiligheid, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

I usually have no issues with secure link itself.

4,0 7 jaar geleden

Opmerkingen: I'm able to gain remote access to agencies on the other side of the country in order to get contract work completed.

Pluspunten:

It allows easy access to remote in to other networks in order to complete my work. Log in is easy and I don't have issues on my end

Minpunten:

Other agencies I deal with that use this struggle making it impossible for me to log in. They are unable to keep a dedicated computer logged in and on so that I can connect.

Nishit
Nishit
Associate engineer in India
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to connect VPN Service

4,0 7 jaar geleden

Pluspunten:

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.

Minpunten:

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Excellent

5,0 7 jaar geleden

Pluspunten:

Ease of access and transperancy with our health centers. The tool is widely adopted among our 400 customers.

Salma
Delivery Consultant in India
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Securelink Usage cons and pros

5,0 4 jaar geleden

Opmerkingen: Overall the experience is good. But only suggestion is to improve the connectivity period.

Pluspunten:

It is very easy to navigate to different client domains. There is proper distinguishable links for each clients and very easy process to get access of different client domains as well.

Minpunten:

I have faced connectivity issue with the software many times. Many client domains gets disconnected after few minutes without network interruption. Once the network gets disconnected at least the domain should wait for 20-30 seconds until new internet connection is established.

Reactie SecureLink

4 jaar geleden

Salma, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers. I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Mary
RN Clinical Nurse Consultant in VS
Publieke zaken, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

What's wrong with Secure link

2,0 4 jaar geleden

Opmerkingen: I am still having difficulty getting into my domains with secure, and it goes down so much, I'm not sure if it's me or secure link.

Pluspunten:

1. nothing 2. nothing 3. nothing and now I'm not liking this survey because it wouldn't take my first 3 answers because they were to short

Minpunten:

1. too many clicks 2. too slow 3. no support 4. no training 5. doesn't work with a MAC

Reactie SecureLink

4 jaar geleden

Mary, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the connectivity and the workflow involved in that process. We are actively working on ways to improve our SecureLink Connection Manager in order to make connectivity more streamlined. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Robin
Director in VS
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Secure Link leaves a lot to be desired

1,0 4 jaar geleden

Pluspunten:

I love the idea of a one stop shop to be able to log in and then branch out to any of our client's environments

Minpunten:

It is buggy and finicky. I often have to log in 5 - 6 times before I can connect with a server. The errors are nonsensical. It is not intuitive or user friendly.

Reactie SecureLink

4 jaar geleden

Hi Robin, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with connection stability and ease of use. If possible, It would be great to further discuss some of the details around the pain points you are encountering when using our product. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you to discuss and help to resolve user experience issues.Please send us an email at [email protected] to set up some time to go over your product feedback.

Ravi Chandra
Technical Consultant in India
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Secure link is very slow when we need to login to servers every time it will ask for applet download

4,0 7 jaar geleden

Pluspunten:

As per security wise it is good for customers and customers can track who is working with in the servers

Minpunten:

Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet

Reactie SecureLink

7 jaar geleden

Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support (subsequently Java) from browsers. All modern versions of SecureLink default to a connection manager that does not require the installation of system Java. We still retain secondary connection methods for users that cannot install this allowing them to fall back on using JNLP which allows Java based connections without the need for a browser that supports Java. If you would like, please send us an email at [email protected] so that we can set up some time to go over each of your concerns and resolve them fully.

Fakhruddin
Senior Technical Support Consultant in India
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good tool for connectivity with few flaws

4,0 7 jaar geleden

Opmerkingen: I can easily connect to the site on which I need to work and it then grants me quick and secure access to work.

Pluspunten:

It's secure and easy to use. The My Recent Sessions is beneficial to connect. Once connected the session stability has increased and it's getting better day by day.

Minpunten:

To reach to a site's server, I need to click multiple times on several pages to finally access the server. There should be quick links that should take me to my favorite servers directly.

Reactie SecureLink

7 jaar geleden

Fakhruddin, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. In a recent update to SecureLink, we have addressed the need for some users to remember frequently connected hosts and have a 'favorite hosts' setting. If you would like, please send us an email at [email protected] so that we can set up some time for your customer success manager to go over this new functionality with you.

Jacob
Consultant in VS
Gezondheid, wellness en fitness, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Not bad, but I dont know any different

4,0 4 jaar geleden

Pluspunten:

For the most part it is easy to use, pretty straightforward, and reliable.

Minpunten:

Can be hard to set-up (may just be my company) and sometime the connection is lacking consistency, but overall not bad.

Reactie SecureLink

4 jaar geleden

Jacob, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.We are glad to hear that you have had a positive experience with SecureLink and it's ease of use. I'm sorry to hear you are having trouble with connection stability as well as the setting up of the product. I would like to hear more details on where you typically have difficulty in setting up the product. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Zack
Consultant in VS
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Securelink

2,0 4 jaar geleden

Opmerkingen: Not good. I prefer to use our other options instead because they are way more reliable

Pluspunten:

When it goes down, the team that brings it back up responds quickly

Minpunten:

If goes down ALL THE TIME, which is frustrating when we have demos and presentations to give

Reactie SecureLink

4 jaar geleden

Zack, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with connection stability and consistency. We are actively working on ways to improve the SecureLink product and ensuring our customers have a strong, reliable connection is a top priority. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

Jennifer
Performance Improvement Leader in VS
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

User Interface Needs Help

2,0 4 jaar geleden

Pluspunten:

There seems like there is a lot of capability if you knew how to use it.

Minpunten:

The search is incredibly difficult to get filtered results - usually I end up scrolling through hundreds of tickets until I give up and look elsewhere.

Reactie SecureLink

4 jaar geleden

Jennifer, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with our search functionality. We are looking at ways to improve our search capabilities, and would appreciate any more details you could provide around this pain point. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.

mike
Technical Services Engineer III in VS
Publieke zaken, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ease of use

5,0 4 jaar geleden

Opmerkingen: easy to use and I use it everyday

Pluspunten:

easy to install and easy to use. Very Secure and options are nice

Minpunten:

I feel the install on the client side can be easier and more explanatory

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Jeanette
Technical Support Engineer I in VS
Computersoftware, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

JMP Review

5,0 4 jaar geleden

Opmerkingen: Takes a little time to get used to,
does not take a prohibitive length of time to learn

Pluspunten:

ease of loggin in we can use the sales force login for other applications we use

Minpunten:

Cannot enter special characters into comment edit or description fields For our error messages, the comment edit fields do not hold enough characters Difficult to refine searches

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Rahul
Change Implementation Analyst in VS
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SecureLink Review

4,0 4 jaar geleden

Pluspunten:

The search function and how easy it is to find where I need to go to get into clients domains.

Minpunten:

I've only had a few issues using the software, where I would enter in my login details and nothing would pop up. I'm not sure if this was a securelink issue or something else. I eventually logged a ticket for it and it was solved within 24 hours. This has happened 3-4 times.

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

amr
technical Lead in Egypte
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

the best remote support

4,0 3 jaar geleden

Pluspunten:

very fast and easy to remote support customers

Minpunten:

nothing everything needed exist on it

Stephen
System Analyst in VS
Computer- en netwerkbeveiliging, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Healthcare MSP Esperance

4,0 4 jaar geleden

Pluspunten:

The ability to share / limit access to another securelink system allows for us to add authorized vendors to connect to systems that help support our needs. The ability to look at the session logs and recordings makes compliance needs almost enjoyable.

Minpunten:

Getting some clients to allow the software is more could be made easier by better marketing papers to show "Why we use this" and some of the features that protect end users from vendors that connect with it.

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!

Alex
Software Specialist. in VS
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

SecureLink Review

5,0 6 jaar geleden

Pluspunten:

The simplicity of use is the most what I like about SecureLink. I am using this tool daily to connect to our clients site to configure, check and investigate the issues that they report.

Minpunten:

- Sometimes the connection manager is not starting up to connect me, so I need to refresh the page to get connected. It is not that big deal, but it is faster for me to connect with out refreshing the internet page.

Ricardo
Service Manager in Spanje
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Suffered user

3,0 4 jaar geleden

Opmerkingen: Good but should be better since it’s a critical tool for daily work

Pluspunten:

Good for tracing connections, access to Client servers from many different users...

Minpunten:

Several interruptions, need to reboot laptop for fixing issues...

Reactie SecureLink

4 jaar geleden

Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!