Square Appointments reviews

Best way to schedule and keep track of appointments

Pluspunten:

I have been using Square appointments for awhile now with my photography company and love the way it works. It is easy for customers to make appointments and the software helps to make sure I have time everyday to get it done. It is easy to setup on your current website and start scheduling appointments.

Minpunten:

I currently like everything about this software.

Square Appointments: A Powerful Tool for Appointment Scheduling

Opmerkingen: As a IT intern in the University, I had the opportunity to work with Square Appointments in a small business project. I found the software to be user-friendly and intuitive, with a range of features that helped the business to manage their appointment scheduling and customer information. The online booking feature was particularly helpful, as it allowed clients to easily book appointments at their convenience. The software's capacity to control employee schedules and set up automated reminders also aided in streamlining the appointment-setting procedure for both staff and clients.

Pluspunten:

Square Appointments is a thorough appointment scheduling program that provides a number of features to aid businesses in streamlining their appointment-making procedures. Businesses may easily manage employee schedules, set up their scheduling preferences, and provide online booking to their customers with its user-friendly interface. Additionally, this software allows for a great deal of customization, including the ability to program automatic appointment confirmations and reminders via email or text message.

Minpunten:

One downside of Square Appointments is that it can be relatively expensive, particularly for small businesses or independent professionals. Additionally, some users have reported issues with the software's mobile app, including slow loading times and glitches.

Square Appointments for Salons

Opmerkingen: I think my overall experience with square appointments booking system has been a great one. I rarely had to contact support and when I have any issues were resolved swiftly.

Pluspunten:

I love the calendar syncing and ease of booking and calendar management features but it's a toss up with the customer database. We couldn't function without any one of these features

Minpunten:

I didn't like that I had to pay up to a new tier and the only added feature I needed was the ability to point my domain name to my square booking site.

Square for barbershop

Opmerkingen: I’m currently searching for another appointment system that has some of the features square is lacking, there’s just many things Square should offer for the beauty industry that they don’t and for such a big company they would be such a small changes I don’t understand why they don’t initiate them.

Pluspunten:

Square is one of the first POS systems that I used so I’m very familiar with it. It integrates easily with many different applications and has a fair amount of necessary features.

Minpunten:

I pay a lot of money to use square for appointments square for payroll square for POS square for marketing etc. etc. I hate that every part of Square has a different app I wish I could all just be in one and I hate how they charge for every little thing, boy they make a ton of money off me and their customer service is horrible

Great help for my business!

Opmerkingen: I really enjoy using my Square Appointments app. It makes my scheduling a breeze!!

Pluspunten:

I love how quick and easy it is to add in a new appointment. I also really love that it will send my clients appointment reminders to help me avoid no-shows.

Minpunten:

I don’t have anything bad to say about Square Appointments. I do notice that I can’t message a client first on the “Messages” section, it only allows me to reply to a text message that they have sent me already. That would be super handy to be allowed to do.

Square has lost its grip on service

Opmerkingen: Although I was initially a loyal user of Square Appointments and had been using the platform since its launch, I ultimately made the difficult decision to switch to another service due to its limitations. While I appreciated the overall quality of the product, it was frustrating to encounter persistent issues that were not being resolved by the Square team. As a long-term customer who had generated millions of dollars of business for the company, I had hoped for more responsive and effective support from the software provider. Despite my loyalty, the unaddressed problems and limitations ultimately led me to explore other options.

Pluspunten:

I can tell you that Square Appointments is a user-friendly platform that allows businesses to manage their appointments and bookings efficiently. It offers features such as online scheduling, automated reminders, and customer management, making it easy for businesses to streamline their operations and improve their customer experience. Its mobile app also provides convenience and flexibility for businesses on-the-go.

Minpunten:

The limitations of Square Appointments were a major source of frustration for me. One of the most significant issues was the inability to collect credit card information via text to secure bookings, which created extra work for both me and my customers. Additionally, the "create appointment" option was not always available, which caused inconsistencies in the booking process. The double consent requirement was another significant drawback, as it prevented me from reaching out to customers directly through the messaging feature. Instead, customers had to initiate communication, which could be inconvenient and time-consuming. Despite reporting these issues multiple times, they were not addressed, ultimately leading me to switch to another platform. One of the most significant downsides of this switch was losing the ability to send messages to my customers directly through the app, which meant that I had to use alternative methods such as phone calls or SMS. This was particularly challenging as I did not want my employees to use their personal cell numbers to contact customers.

Easy All-In-One System

Opmerkingen: I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pluspunten:

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Minpunten:

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Good but with limitations

Opmerkingen: If had a local business I would not shift away from Square, but since my business serves customers globally I needed a better alternative.

Pluspunten:

The best thing about Square Appointments that the free feature gives you most of the options, most important being to collect payments and deposit them straight into your bank account. No fuss. Easy to use and integrate.

Minpunten:

However, Square Appointments is best for people who serve local clientele and do not serve clientele based in another time zone. In my case, I have a business where I meet up online with people located in different time zones and across the globe. The biggest disadvantage is that Square Appointments does not show booking times in their local time zone. It uses my time zone everywhere, it makes it super confusing for people who are booking. Another con, is that it will collect payments only in your currency, it won't convert or collect payments in another currency. I am based in Australia, but my customers in Canada would want to pay in Canadian Dollars and not Australian dollars, thus is a bit of hinderance for me. The last thing is that if you wish to go paid then it is pretty expensive starting at $35 per month, per location. All this when other competitors are giving the same features for much less.

Square appointments allows seamless appointment setting.

Opmerkingen: Allowing clients to 0ay at appointment set up makes a smooth transition without multiple steps from other processors.

Pluspunten:

Square appointments is easy to use and features everything that a small service oriented business needs. I love that clients can pay for the service from the appointment page.

Minpunten:

At first I was confused on how to make payment from appointment window optional. The steps could have been more clear.

Square Appointment on the go

Opmerkingen: I enjoyed the use of the program. It was an issue when I didn't use square for all my clients. It wanted control of my schedule.

Pluspunten:

It connects to my Instagram account and website for clients to register on their own. The interface is simple to use. Very streamline.

Minpunten:

That is connected to the square app. It need to connect to the app. All the appointments have to done inside square appointments.

The Best Appointment Integration for Online Booking

Opmerkingen: I was one of the first Canadian adopters, and when I noticed a small issue with the postal code field (which at the time was set up for only American zip codes), which affected a client's ability to book a session with advance payment, Square support was quick to resolve the issue, and they offered me some free transaction fee coverage for my trouble. While I eventually switched to payment at the time of service, I appreciated how quickly and deftly my issue was resolved.

Pluspunten:

It works seamlessly, and allows me to give my clients a Covid message, and a link to my client/practitioner agreement before they even book their session. I love that it integrates Square software and my Google Calendar, so there is no duplication of effort. Though I do not use the feature, it's brilliant that it will allow me to accept payment through Square at the time clients book an appointment.

Minpunten:

Some of the backend features could use some tweaking. Given how many of us work from home, there should be an option for a client to choose a remote session, not just their home or my office. I always have to contact clients to find out if they want to meet at my office or work via Zoom. That choice should be one that clients can make clearly at the time of booking their session.

Tiered pricing mistake

Opmerkingen: I was happy until they mucked up their pricing. With no option to continue select services without now paying $30/m vs FREE it’s a real sign for me to move on. How could you not consider that multi provider salons are phasing out and many more single suite clients would like to try Square? I have been using this for nearly 5 years and I will be leaving.

Pluspunten:

I used to love this free service. Used with the other services it was easy and convenient for both me and my guests.

Minpunten:

Misappropriated tier pricing has driven me away. As a single person, I do not need to Italian the multiple locations or employee services but cannot retain confirmation and reminder contacts without paying $30/m. Other providers will do this and more for free.

Square Appointments makes scheduling so much easy

Opmerkingen: Square Appointments is a comprehensive solution for our scheduling requirements.

Pluspunten:

Square Appointments reduces the business related scheduling process to straightforward levels thanks to its features.

Minpunten:

Square Appointments would be a perfect scheduling solution if it could offer its features for a better pricing.

Stress free appointments

Opmerkingen: This allows me to spend more time focusing on the clients rather then excusing myself to answer my phone. I also no longer have to carry my appointment book with me. Everything is right there!

Pluspunten:

Easy to use for myself as well as clients making appointments. Fast, and accurate. I no longer have to stop what I'm doing to answer the phone.

Minpunten:

Other then the allowance I could give myself by speaking to the client booking their appointments.... I have nothing bad to say about this!

Extortion

Opmerkingen: Had to upgrade my subscription in order to retrieve my client list. Extortion!!!

Pluspunten:

It was free to Square users and synced to Google calendar.

Minpunten:

It is no longer free to square users and is NOT good for a mobile service business if you need to book longer arrival times. You can only book exact times which is almost impossible to keep when each job is different.

Square is a good and easy to use software.

Opmerkingen: Overall, it's good enough for me to continue use it. I recommended Square to one of my friends who starts her own retail business as well. If it's possible , I wish Square can lower down the credit cards payment process fee.

Pluspunten:

I like it's easy to set up and not expensive to start with just personal (no timeworker) use. No monthly fee is my most like part . It comes with a good monthly report for your business.

Minpunten:

There's one thing I don't like is the 2.6% processing fee on credit cards payment . For a small business , it's too much for personal use.

Appointments

Opmerkingen: I have a wonderful time using square and I recommend it to everyone I know that’s in business

Pluspunten:

I love that I’m able to link my business ventures together as far as appointment setting and use of the online store.

Minpunten:

What I didn’t like was the monthly fee but that’s gone now

Satisfied Customer

Opmerkingen: I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Pluspunten:

I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Minpunten:

I havent found anything that I dislike.

Square Appointments

Opmerkingen: We are able to keep our studios schedule clear and organized for all clients who may want to book an appointment as well as keeping g it easy it read for the other employees so we each know when the studio is free or booked.

Pluspunten:

The ease of navigation and display of the interface makes booking and confirming appointments quick and painless. Being able to store client information to book to appointments also speeds up the process as well. The way the app syncs automatically with our studios home website makes organization between client and engineer schedules all the more manageable.

Minpunten:

There's really only one con that comes to mind. I only wish I were able to clone events and drag them to other team members schedules in order to block off their time without having to create a new personal appointment for each employee to block off their time.

Good for only one location

Opmerkingen: It was a good experience but I needed something more flexible and more robust to grow with my business in terms of record keeping of my clients.

Pluspunten:

Easy to use and set up. I liked that it integrated with Square Payments. Good for reminding clients of appointments by email and text.

Minpunten:

Increased fees for multiple locations. As a small business trying to work multiple locations to gain varied clientele it was counter productive for me to continue using it.

Appointments

Opmerkingen: Combination of appointments and paying for services is an ideal combination

Pluspunten:

Easy to use and very effective. Simple way for clients to make appointments and paying for a service

Minpunten:

Basic program but not as complete as massagebook. If you just want appointments, this is easy to use

It is perfect for our boat rental company

Opmerkingen: It works great for our boat rental company

Pluspunten:

They have built a good system with good support that allows us to easily get and manage online bookings.

Minpunten:

There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

A few waves in my smooth sailing

Opmerkingen: It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.

Pluspunten:

I like the how my schedule comes up for the day. The reports, easy usage.

Minpunten:

I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged. My customers hate that they have to put their card number in every time. The mobile layout needs a little work on some pages

Square Appointments Review

Opmerkingen: This software is perfect and our clients/borrowers love it! I would venture to say that about 80% of our clients book their appointments with us via this software/website. They request their appointment date and time, we accept it and then they show up whether it be a phone conference or a face to face meet. This allows us to free up our time to generate more business/find more clients. HIGHLY recommended!

Pluspunten:

Ease of Use Convenient Changes are quick Reminders to clients are efficient and effective

Minpunten:

We haven't really found anything that we dislike about this software.

Square

Opmerkingen: Very well. I don’t have anything bad to say except for the added fee for use.

Pluspunten:

Love it, use it almost every day so quick and easy and convenient. I would highly recommend for any business

Minpunten:

Nothing bad to say. Very easy to use and helps out with a lot of business aspects. Great feature with this.