Ringover reviews

Ringover is my preferred VoIP Solution

Opmerkingen: We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound service desks, the API is well documented and the team at Ringover is to 99% super responsive and helpful! Technical issues are being treated very transparent and are usually quickly resolved.

Pluspunten:

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Minpunten:

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

RingOver as SKYPE alternative

Opmerkingen: My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pluspunten:

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Minpunten:

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Do not buy. There are so many better products out there.

Pluspunten:

The soft phone feature. And nothing else.

Minpunten:

The cunning cancellation policy and hopeless customer Support.

Remote Work Made Easier

Opmerkingen: Because of Ringover I found another remote work for me. This app gives opportunities for work not just locally but even internationally because ofthe remote access it provides. So grateful there's an app like this!

Pluspunten:

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Minpunten:

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Why would you not choose Ringover?

Opmerkingen: Fully enjoyed the beginning and over a year on we still feel the same.

Pluspunten:

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Minpunten:

Currently having to pay in euros, which is a very minor issue.

VOIP system that keeps us selling more

Opmerkingen: Generally, it is a great opportunity to have a better alternative as we used Skype for years. After having smoothness in the working process with updates it will be the best of the market

Pluspunten:

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Minpunten:

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

Completly recommended

Opmerkingen: Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.

Pluspunten:

I love authomatic recovered calls. I can listen again the call to remember what my customer said. I love also the possibility to call directly clicking on telephone numbers from different website.

Minpunten:

I don't like when the call is silent. I mean, when I don't ear any sound, no ringing. It's need to me to understand about the call direction.

Call Monitoring app

Opmerkingen: I can proudly say that my user experience is very successful. I keep a good opinion of this solution

Pluspunten:

Ringover is a Call Monitoring app that is very ease to use. that offers a lot of professional feaures and amazing repport. I really like the design of this product

Minpunten:

The subscription is a bit high for small business but it worth to try

Easy to use, good balance features/price

Opmerkingen: Excellent. It is a very good tool, with many different features and very easy to use for both agents and manager

Pluspunten:

Its ease of use, intuitive tool, not complicated at all

Minpunten:

In general everything is perfect. Nothing to complain about

Ringover est une solution de VoIP complète

Opmerkingen: Overall, its a great tool to get the most out of sales teams.

Pluspunten:

The recording system, the customer service and the dashboards that enables management analysis.

Minpunten:

You need specific hardware to enjoy the full capacity of the tool (specific headsets, etc).

Room to improve

Pluspunten:

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Minpunten:

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Nice tool to use, some key features for us were missing

Pluspunten:

- Easy to use - Nice customer success - Easy to setup

Minpunten:

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file - Some countries were not available (to have a phone number from)

ringover revieu w

Pluspunten:

the easy to use interface and to simplicity

Minpunten:

none! i can't find a thing that i don't like

Ringover satisfaction

Pluspunten:

Easy to use ! I can have it on computer and phone too !

Minpunten:

When there is a bad wifi it's a bit complicated to hear the other party.

Great product

Opmerkingen: Cosmic

Pluspunten:

Relaiblity make my work easier and connects team

Minpunten:

Nothing its great honestly no complaints

Great work tool!

Opmerkingen: It has been a really useful tool, especially working from home! It is also a great tool when you are learning in a new role because of the shadowing feature.

Pluspunten:

The ability to listen back to recorded calls is brilliant! If you miss any information or can't make notes quickly enough its a life saver!

Minpunten:

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Best Phone Software

Pluspunten:

The user interface is really beautiful and easy to use. other similar software has a really dry, not up-to-date design but Ring over is more with the times which I believe has an impact on productivity.

Minpunten:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later

Excellent Product

Opmerkingen: definitely brining the office to home environment, recording of calls save taking notes.

Pluspunten:

Excellent account management . good service quality and ease of use

Minpunten:

Not much I dislike only a slight delay but not that noticable.

Very good product for sales pros

Opmerkingen: Cold calling is way easier with Ringover and to keep track of the calls history if a good feature too

Pluspunten:

Friendly user interface - great UX - Not expansive

Minpunten:

Need to sign on very often or no reception of the call

Good job support team

Pluspunten:

Easy to use when Zendesk and Hubspot are integrated

Minpunten:

Some minors features, there is no major cons

Outstanding quality and ease of use, great customer service

Pluspunten:

I use this service for client calls, and am always impressed about the crystal clear sound quality, with hardly any jitter or delay.

Minpunten:

Canceling virtual phone numbers currently requires contacting customer service but it would be nice to be able to do this online.

Great service

Pluspunten:

Integration with Pipedrive, call recording, missed call notification .

Minpunten:

really nothing I can think about at the moment

Overall it provides a good service

Pluspunten:

It's really easy to use, and comes with everything you need.

Minpunten:

There's a slight delay due to the internet calling.

Excellent Product With Great Customer Service

Pluspunten:

- Ease of use - Great reporting in live time - Ginelle always on hand to assist

Minpunten:

- Nothing to report, I have no complaints.

My experience

Opmerkingen: I can share all my contact and call with my colleagues.
In case I m not available , someone else will attend the call and the customer will not have to call to another number.

Pluspunten:

It is very easy to use, perfect for my business and excellent customer service.

Minpunten:

The website is not always easy to understand