Over Ringover

Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.

Meer informatie over Ringover

Pluspunten:

While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Minpunten:

There's a slight delay due to the internet calling.

Beoordelingen van Ringover

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,5
Functies
4,5
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,5/10

Ringover heeft een totaalscore van 4,5 van 5 sterren op basis van 202 gebruikersreviews op Capterra.

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Reviews filteren (202)

Guillaume
CS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Pleinement confiant

3,0 10 maanden geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Ivo
Ivo
Advisor in Tsjechië
Geverifieerde LinkedIn-gebruiker
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Ringover is my preferred VoIP Solution

5,0 2 jaar geleden

Opmerkingen: We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound service desks, the API is well documented and the team at Ringover is to 99% super responsive and helpful! Technical issues are being treated very transparent and are usually quickly resolved.

Pluspunten:

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Minpunten:

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

Reactie Ringover

2 jaar geleden

Hello, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team! Regards, Team Ringover

Geverifieerde reviewer
Regional Director of Business Development in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

RingOver as SKYPE alternative

5,0 2 jaar geleden

Opmerkingen: My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pluspunten:

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Minpunten:

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Reactie Ringover

2 jaar geleden

Thanks for taking the time to share your review. Team Ringover

Asanka
Director in Australië
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Do not buy. There are so many better products out there.

1,0 2 maanden geleden Nieuw

Pluspunten:

The soft phone feature. And nothing else.

Minpunten:

The cunning cancellation policy and hopeless customer Support.

Reactie Ringover

vorige maand

Dear Asanka, We are sorry to hear that your experience did not meet your expectations. We'd like to know the details of the problem you mentioned. Unfortunately, we are unable to identify you in our databases. Do not hesitate to send us your comments by contacting us at [email protected] We will be able to discuss and find a solution to your problems. Have a nice day ! The Ringover team

Kit
Resulter in Filipijnen
Ziekenhuis- en gezondheidszorgbranche, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Remote Work Made Easier

5,0 3 maanden geleden

Opmerkingen: Because of Ringover I found another remote work for me. This app gives opportunities for work not just locally but even internationally because ofthe remote access it provides. So grateful there's an app like this!

Pluspunten:

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Minpunten:

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Alexander
COO in VK
Nutsbedrijven, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Why would you not choose Ringover?

5,0 2 jaar geleden

Opmerkingen: Fully enjoyed the beginning and over a year on we still feel the same.

Pluspunten:

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Minpunten:

Currently having to pay in euros, which is a very minor issue.

Reactie Ringover

2 jaar geleden

Hello, Thanks for leaving such wonderful feedback. We are happy to learn that you're enjoying using Ringover. Looking forward to continue working with your team! Regards, Team Ringover

Rashad
Rashad
Photographer in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Fotografie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

VOIP system that keeps us selling more

4,0 2 jaar geleden

Opmerkingen: Generally, it is a great opportunity to have a better alternative as we used Skype for years. After having smoothness in the working process with updates it will be the best of the market

Pluspunten:

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Minpunten:

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

Reactie Ringover

2 jaar geleden

Hello Rashad, Thank you very much for your review ! We are happy to see that you are satisfied with your experience with Ringover. Have a good day and see you soon. The Ringover Team

Giuseppe
country manager in Frankrijk
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Completly recommended

5,0 3 jaar geleden

Opmerkingen: Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.

Pluspunten:

I love authomatic recovered calls. I can listen again the call to remember what my customer said. I love also the possibility to call directly clicking on telephone numbers from different website.

Minpunten:

I don't like when the call is silent. I mean, when I don't ear any sound, no ringing. It's need to me to understand about the call direction.

Reactie RingOver

3 jaar geleden

Hello Giuseppe, Thanks for your 5 star review!! So proud to hear that you have fallen in love with Ringover. Team Ringover

Geverifieerde reviewer
Data analyst in Frankrijk
Geverifieerde LinkedIn-gebruiker
Administratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Call Monitoring app

5,0 3 maanden geleden

Opmerkingen: I can proudly say that my user experience is very successful. I keep a good opinion of this solution

Pluspunten:

Ringover is a Call Monitoring app that is very ease to use. that offers a lot of professional feaures and amazing repport. I really like the design of this product

Minpunten:

The subscription is a bit high for small business but it worth to try

Ignacio
Call Center Manager in Spanje
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Easy to use, good balance features/price

5,0 2 maanden geleden Nieuw

Opmerkingen: Excellent. It is a very good tool, with many different features and very easy to use for both agents and manager

Pluspunten:

Its ease of use, intuitive tool, not complicated at all

Minpunten:

In general everything is perfect. Nothing to complain about

Galner
Operations Director in Frankrijk
Schoolleiding, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ringover est une solution de VoIP complète

4,0 2 maanden geleden Nieuw

Opmerkingen: Overall, its a great tool to get the most out of sales teams.

Pluspunten:

The recording system, the customer service and the dashboards that enables management analysis.

Minpunten:

You need specific hardware to enjoy the full capacity of the tool (specific headsets, etc).

Pedro
Implementation Manager in VK
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Room to improve

4,0 3 jaar geleden

Pluspunten:

Easy to use, very handy mobile app and chrome extension. Never experienced any issue getting through during calls.

Minpunten:

Some parts of the UI are a bit clunky and appear not to have been localised, text in French appears here and there in the app and in emails. Also it would be great to have a filter to not to be notified of incoming calls for a particular line if you have more then one number, at the moment it is all or nothing.

Reactie RingOver

3 jaar geleden

Thanks for taking the time to review us, Pedro! We are happy to learn about your positive experience notably with the app and Chrome extension. Thanks for pointing out how we can improve our in-app text and in our emails. The relevant people have been made aware to make the necessary changes. Regarding notifications for incoming calls, there is actually an option for deactivating notifications for certain users via your IVR settings. Your CSM can help you with this so feel free to reach out at [email protected] Thanks again for rocking with us! Team Ringover

Nessim
Head of Marketing in Luxemburg
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Nice tool to use, some key features for us were missing

4,0 4 maanden geleden

Pluspunten:

- Easy to use - Nice customer success - Easy to setup

Minpunten:

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file - Some countries were not available (to have a phone number from)

Reactie Ringover

4 maanden geleden

Hello Nessim, Thank you for such a positive note! We are happy to see that you are satisfied with our service. Your comments are taken into account, and we will make sure we improve even more. Have a good day and see you soon. The Ringover Team,

Maxim
salesperson in België
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

ringover revieu w

4,0 3 jaar geleden

Pluspunten:

the easy to use interface and to simplicity

Minpunten:

none! i can't find a thing that i don't like

Reactie RingOver

3 jaar geleden

Hello Maxim, Thanks for this stellar review! So happy to hear that you are satisfied with Ringover. We'll continue to deliver A+ service! Team Ringover

zakaria
Procurement coordinator in Frankrijk
Textiel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ringover satisfaction

5,0 vorig jaar

Pluspunten:

Easy to use ! I can have it on computer and phone too !

Minpunten:

When there is a bad wifi it's a bit complicated to hear the other party.

Reactie Ringover

vorig jaar

Hello Zakaria, Thank you for your positive feedback. Our solution is regularly improved so you don't encounter any problem. See you soon, The Ringover team

John
Recruitment consultant in VK
Spoorwegmaterieel, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product

5,0 vorig jaar

Opmerkingen: Cosmic

Pluspunten:

Relaiblity make my work easier and connects team

Minpunten:

Nothing its great honestly no complaints

Reactie Ringover

vorig jaar

Hello John, Thanks for your feedback. We are happy to read that you're enjoying using our solution. Looking forward to continuing working with you! Regards, Team Ringover

Geverifieerde reviewer
Associate Consultant in VK
Geverifieerde LinkedIn-gebruiker
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great work tool!

4,0 2 jaar geleden

Opmerkingen: It has been a really useful tool, especially working from home! It is also a great tool when you are learning in a new role because of the shadowing feature.

Pluspunten:

The ability to listen back to recorded calls is brilliant! If you miss any information or can't make notes quickly enough its a life saver!

Minpunten:

There is occasionally a bit of a delay with the call that can lead to so misunderstanding/interruption.

Reactie Ringover

2 jaar geleden

Hello, Thank you very much for your review. We are happy to see that you are satisfied with our service with us. Have a good day and see you soon. The Ringover Team

Jquarn
Associate Consultant in VK
Werving en selectie, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Best Phone Software

5,0 2 jaar geleden

Pluspunten:

The user interface is really beautiful and easy to use. other similar software has a really dry, not up-to-date design but Ring over is more with the times which I believe has an impact on productivity.

Minpunten:

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later

Reactie Ringover

2 jaar geleden

Hello, Thank you for your great comment! We hope you enjoy our solution for a long time to come! Have a nice day, The Ringover team

karen
Director in VK
Facilitaire diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent Product

5,0 2 jaar geleden

Opmerkingen: definitely brining the office to home environment, recording of calls save taking notes.

Pluspunten:

Excellent account management . good service quality and ease of use

Minpunten:

Not much I dislike only a slight delay but not that noticable.

Reactie Ringover

2 jaar geleden

Hello Karen, Thank you for your great comment! We hope you enjoy our solution for a long time to come! Have a nice day, The Ringover team

Hamza
Business Manager in Frankrijk
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Very good product for sales pros

5,0 vorig jaar

Opmerkingen: Cold calling is way easier with Ringover and to keep track of the calls history if a good feature too

Pluspunten:

Friendly user interface - great UX - Not expansive

Minpunten:

Need to sign on very often or no reception of the call

Reactie Ringover

vorig jaar

Hello Hamza, The quality of customer service and the ease of use are one of the fundamental values carried by our company. We are happy to hear that you are satisfied with your experience with Ringover. Good day and see you soon ! The Ringover team

Antoine
CSM in Frankrijk
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Good job support team

4,0 vorig jaar

Pluspunten:

Easy to use when Zendesk and Hubspot are integrated

Minpunten:

Some minors features, there is no major cons

Reactie Ringover

vorig jaar

Hello, The quality of service when our customer are using the different integrations is one of the fundamental values carried by our company. We are happy to hear that you are satisfied with your experience with Ringover. Good day and see you soon ! The Ringover team

Bolivar
Bolivar
Corporate Alliance Consultant in België
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: Gratis proef
Bron van de reviewer

Outstanding quality and ease of use, great customer service

5,0 3 jaar geleden

Pluspunten:

I use this service for client calls, and am always impressed about the crystal clear sound quality, with hardly any jitter or delay.

Minpunten:

Canceling virtual phone numbers currently requires contacting customer service but it would be nice to be able to do this online.

Reactie RingOver

3 jaar geleden

Hello Bolivar, Thanks a lot for sharing your feedback. We are happy you took the time to trial Ringover :) Great idea regarding the cancellation of phone numbers directly online. Hope to have you back soon as a long-term client :) Team Ringover

gerald
sales manager in Albanië
Internet, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great service

5,0 2 jaar geleden

Pluspunten:

Integration with Pipedrive, call recording, missed call notification .

Minpunten:

really nothing I can think about at the moment

Reactie Ringover

2 jaar geleden

Hello Gerald, Thank you very much for your review. We are happy to see that you are satisfied with our service with us. Have a good day and see you soon. The Ringover Team

Charlotte
Associate consultant in VK
Marketing en reclame, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overall it provides a good service

4,0 2 jaar geleden

Pluspunten:

It's really easy to use, and comes with everything you need.

Minpunten:

There's a slight delay due to the internet calling.

Reactie Ringover

2 jaar geleden

Hello CHarlotte, Thank you for this great review! We are happy to hear that you are satisfied with your experience with Ringover. Good day and see you soon ! The Ringover team

Ryan
Ryan
Operations Director in VK
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Excellent Product With Great Customer Service

5,0 2 jaar geleden

Pluspunten:

- Ease of use - Great reporting in live time - Ginelle always on hand to assist

Minpunten:

- Nothing to report, I have no complaints.

Reactie Ringover

2 jaar geleden

Hello Ryan, Thanks so much for your 5 star review! We are extremely happy to hear about your positive experience and we're so delighted to have you as a client!! Team Ringover

Noemi
CEO in België
Luxeartikelen en sieraden, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

My experience

5,0 4 jaar geleden

Opmerkingen: I can share all my contact and call with my colleagues.
In case I m not available , someone else will attend the call and the customer will not have to call to another number.

Pluspunten:

It is very easy to use, perfect for my business and excellent customer service.

Minpunten:

The website is not always easy to understand

Reactie RingOver

4 jaar geleden

Hello Noemi, thanks a lot for sharing your thoughts on RingOver. We are very happy that we can help your customer service team deliver value to your clients! We will be improving our website soon so you can have a better experience. Keep up the great work and we look forward to continue working with you!