Navan reviews

Expense and Travel Management Tool

Pluspunten:

Being multi-device SSO online software.Online travel management amongst others.

Minpunten:

Nothing to dislike since it meets all under one roof.

Customer Service can't be beat

Pluspunten:

The customer service is fantastic. At the airport with flight delays, I can jump on a chat with a real person who will work to figure out alternatives. There have been some application quirks but hopping on with CS tended to fix the issues in short order. Our company also implemented "saving sharing" where the employee would get a cut of the savings - in the form of a gift card to Amazon or whatever - if they chose a travel option that was more economical then some threshold or average. This was a very popular feature.

Minpunten:

It didn't integrate well with Frequent Flyer status and sometimes failed to show options that were allowed under travel policy. For example, status that allowed selection of premium economy for free would sometimes not work right, and you'd have to call after the booking to get it fixed. Additionally, even though policy allowed for upgrade to business in some cases, the application still fired off a "this is out of policy" warning. It also wasn't always the cheapest option - in a couple cases booking directly through the airline was actually most cost effective.

Not my first or second choice

Opmerkingen: I requested my employer to stop using Navan because it was not reliable in choosing the best pricing and the most efficient and reliable flights.

Pluspunten:

I didn't like anything about the app, and only used it when mandated by my employer.

Minpunten:

Navan chose very inconvenient flight routes but most importantly, Navan did not always choose the best pricing. Combining layovers and unreliable carriers with higher prices than I could find on my own led me to ask my employer to skip the usage of Navan.

Phone no more

Opmerkingen: No longer need to book and expense my own travel - save money out of my own pocket.

Pluspunten:

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Minpunten:

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Trip Actions

Opmerkingen: TripActions has vastly exceeded all of my expectations. I was very concerned when we switched platforms recently, and I have been extremely pleased with the UI and experience.

Pluspunten:

Tripactions is a very intuitive expense report and booking platform for travel. It has more capabilities than other platforms on the market and has the ability to generate reimbursements within 24 hours.

Minpunten:

Thus far, I haven't seen many cons to the product. The only hurdle can be that the trips have to be approved by a an approver prior to going to the booking page. That is more of an internal issue.

Trusty Travel and Expense Tool

Opmerkingen: It is a hefty expense manager but booking trips via Navan is something else and we could not find a pattern internally how to deal with it.
Some trips are booked via Navan, some are booked elsewhere due to pricing.

Pluspunten:

Ease of use and nice UI/UX. Many booking options and expenses categories.

Minpunten:

You are stuck only with Navan booking options, some areas and destinations can be incredibly expensive for now reason if booking via the app. Fees are everywhere so watch out and monitor for the best deal there is in the app. we did not use Navan for several trips due to these concerns.

Navan for booking travel

Pluspunten:

I used Navan for booking personal and business trips.

Minpunten:

Limited customization options for travel plans.

Loving Navan thus far!

Opmerkingen: Easy booking and managing work travel and expenses

Pluspunten:

Super easy to use and is packed with great features for employee travel and reimbursements

Minpunten:

I havent run into any issues while using Navan thus far

Great All in One Product for Travel and Expense

Pluspunten:

Navan makes it really easy for me to book trips for work travel and to submit expense reports associated with that travel. The UI is great as it is very simple to use and very user friendly as well. Navan is a very intuitive travel and spend platform all in one solution.

Minpunten:

The only con I have noticed is that sometimes the search for travel or hotel will not populate the full list of options versus if you are looking at google flights or agencies like Expedia, you get more options and sometimes with better pricing.

My Experience With Navan

Pluspunten:

With this software, it is easy to manage expenses management and travel related management.

Minpunten:

No issues with Navan and it has been amazing.

Not worth the time or money

Opmerkingen: Poor. Not only have they created more problems than they solved, they are hard to work with, dishonest, and overly priced.

Pluspunten:

That employees could book and have charges go onto the company card, cut back on employees having to use their own cards and get reimbursed.

Minpunten:

Cost of product. Higher than all of the others we reached this year in our attempt to find a better product.None of the books are actually discounted as they sold us on. Not only can our employees book the same rooms/flights cheaper going to Expedia, Priceline, or directly withe the hotel/airline, but we get charged for using Navan to book as well. One of their biggest selling points was we'd save money with the discounts they get. We don't.Customer service is definitely lacking. They have never been able to solve any problems, in fact they do a lot of back pedaling and changing receipts on the website to cover their tracks when something goes wrong. Have double charged us on multiple occasions, very difficult to get refunded without going to the credit card company. Have had receipts showing we used a credit, but then got charged for that 'credit' when booking on top of the full price of the tickets.

High-quality automation to track spending processes transparently.

Opmerkingen: TripActions helped record all expenditures efficiently, especially during external missions, and follow-up processes for expenses were simplified, and officials took appropriate action. In addition, self-monitoring was strengthened, and the spirit of responsibility among team members was strengthened to direct expenditures within acceptable limits.

Pluspunten:

TripActions makes tracking team and company spending easy. TripActions provides a simple mechanism for scanning receipts over the phone, automation to extract data, add it to an expense schedule, and notify the line manager to take approval, send acceptance notifications, or request additional information. It's also great that TripActions enables us to set a spending cap, and we can also send a request to raise the cap in times of emergency, especially during overseas missions. It's also lovely that TripActions enables us to link a bank card to write down payments via the card automatically. The reports are beneficial, as they give a comprehensive view of all spending operations during a specific period, and officials can analyze the results to make appropriate decisions that ensure that spending operations remain within the specified budgets.

Minpunten:

The desktop and mobile apps are easy to use, scanning and auto-fill technology work well, and the membership prices are affordable.

Whitney Galindo - University Recruiter review of Trip Actions

Opmerkingen: main benefit is staying organized and having one centralized location for all my travels. thank you trip actions team!!

Pluspunten:

I love Trip Actions! In my role I travel a lot for university recruiting (mostly in the US and Canada). What I love most about the tool is: -ease of use. it's super easy to keep organized with tripactions. all my traveling can become pretty confusing, so I appreciate having the specific itineraries. It's so great to have ALL of my trip info (flight, hotel, rental car etc) in the palm of my hand, in one centralized location. also the app UI is super user friendly -customer support: super friendly, helpful, and timely -trip action points: i love love love being able to collect points for my travel when i save SurveyMonkey money. i really love having the option to cash in for amazon gift card or personal travel -ability to book personal travel: i often book mine and my families personal travel via trip actions. unfortunately it's not always cheaper, but it is more convenient to have everything in one place

Minpunten:

Just today actually i experienced a functionality that i'd like to be updated. For context, i'm going on two separate university recruiting trips to san diego in the fall (one is september, one in october). both of these trips were merged into one itinerary, likely because it's the same location. however when i reached out to your customer support team, they said that once a trip is merged, you can't unmerge it. i wish you could because it's confusing to look at two separate trips in one itinerary.

Horrible for business travelers

Opmerkingen: It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Pluspunten:

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Minpunten:

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

As a user, I hate this app and this company.

Opmerkingen: I hate it. I hate everything about it and would dump these guys in a heartbeat if they weren't tied to my employer.

Pluspunten:

Nothing here that I don't already have on Trip It and/or the airline app.

Minpunten:

Limited options, poor orientation from the company, flat out refusal to discuss benefit losses suffered by the frequent fliers who can no longer access their accounts with the big airlines.

Ok trip management tool but needs improvement

Opmerkingen: TripActions definitely has a good potential but need to work on linking hotels.com reward program!!

Pluspunten:

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy. Great feature: you can create an "itinerary" and have flight and hotel under the same folder. They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

Minpunten:

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it. Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Fast and simple to use, with rewards to boot

Opmerkingen: Very satisfied with TripActions to date, slick modern UI and makes booking travel simple.

Pluspunten:

Feature-wise this is on par with most other travel booking sites such as concur. The website is quite modern and loads quickly which is important. Most of the time when booking travel, you are waiting for the search query to finish running. TripActions UI make it more palatable to wait. I also really like the incentives program which offers up cash which can be redeemed for gift cards if you choose a more affordable option. It's a nice reward for good corporate citizens. The other great thing is that it shows all the different ways to book the property, i.e. through hotels.com or directly through the hotel.

Minpunten:

Sometimes certain hotel properties that I want do not show up in the primary search. I have to go back and explicitly search for these properties. While the search time is quite reasonable, it can always be faster! But I understand they need to query a variety of systems to get the right pricing.

Worth it for the customer service alone!

Opmerkingen: I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around.

Pluspunten:

Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended!

Minpunten:

As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping.

Great options and service when something goes wrong

Opmerkingen: Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability.

Pluspunten:

1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options. 2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy. 3) Information and views into flights, aircraft, amenities, and seat availability is convenient.

Minpunten:

Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up.

Tripactions review

Opmerkingen: Great

Pluspunten:

Ease of use, gamification and customer service

Minpunten:

cancellations are challenging, pricing can vary

TripActions is so amazing for both companies and employees!

Opmerkingen: I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels.

Pluspunten:

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

Minpunten:

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

Platform that makes planning a trip easy!

Opmerkingen: I highly recommend TripActions to anyone that has to travel. You can use it both for business and personal use.

Pluspunten:

I've recently started using TripActions and I like how their website is user friendly. You can compare costs from different airlines and hotels and choose the best that suits your needs and budget. It also recommends airlines and hotels from previous bookings making the entire process seamless. Lastly, their customer service is fantastic and super friendly whether it is on the phone or via their chat.

Minpunten:

I don't have anything bad to say about TripActions. I just wish there was a way to get hotels.com rewards. I spoke to their customer service about it and they said that they are working on it.

TripActions Review

Pluspunten:

I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Minpunten:

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Surprisingly fun to use travel booking service

Pluspunten:

How TripActions incentivizes employees to book lower fares and hotels rooms in exchange from Amazon gift cards. Very innovative and provides value to the user and company. The chat support is also amazing, best support that I've ever received from a travel booking site. Typically the support response time is immediate, there's very little waiting. The support staff is extremely knowledgable and can help make booking changes immediately. With chat everything is documented and there is no confusion.

Minpunten:

Organization of the search results can be somewhat confusing since sometimes 3rd party site results are also added to the organic search results. Occasionally the hotel listings are more expensive that what I can find directly from the hotel site itself.

Easy to use - and high confidence

Opmerkingen: It is nice to have a centralized place that the entire company uses.

Pluspunten:

Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated.

Minpunten:

I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel.