--- description: Ontdek de plus- en minpunten van Zoho Desk en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.nl/software/169505/zoho-desk Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169505/zoho-desk?page=2) > Stel klantenservice centraal in uw bedrijf. Maak klanten tevredener, agenten zelfstandiger en uw bedrijf gezonder. > > Oordeel: score van **4.5/5** door 2213 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Zoho Desk? Zoho Desk, de web-based klantenservice software van Zoho, helpt bedrijven van alle soorten en maten een uitstekende klantenservice te bieden zonder een fortuin uit te geven. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 2213 Reviews | | Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.3/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.5/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Zoho - **Opgericht**: 1996 ## Commerciële context - **Beginprijs**: US$ 20,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Arabisch, Chinees, Deens, Duits, Engels, Frans, Hindi, Indonesisch, Italiaans, Japans, Nederlands, Portugees, Roemeens, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, China, Colombia, Duitsland, Filipijnen, Frankrijk, India, Indonesië, Italië, Maleisië, Mexico, Nederland, Nieuw-Zeeland, Peru, Polen en 11 meer ## Functies - Aanpasbare sjablonen - Aanstellen (van personeel) - Activiteitendashboard - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Beheer van verkooppipeline - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Catalog Management - Chatten/messaging - Communicatiebeheer - Consumentgericht chatten in realtime - Contentbeheer - Controle van oproepen - Dashboard - Discussions/Forums - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde routing - Gebruikersbeheer - Gegevensverzameling via meerdere kanalen - Inboxbeheer - Interactie bijhouden - Kennisbankbeheer - Klantenbinding - Klantenondersteuning - Klantenportal - Klantgeschiedenis - Leads beheren - Live chatten - Mobiele toegang - Opdrachtenbeheer - Oproepen doorsturen - Oproepen opnemen - Oproepen routeren - Oproepregistratie - Oproepscripts - Proactief chatten - Rapportage en analyse - Realtime chatten - Samenwerkingstools - Taakbeheer - Volgen en analyseren van gebruik - Voor de verzekeringsbranche - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ... en 35 meer functies ## Integraties (80 in totaal) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... en 65 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) ## Gerelateerde categorieën - [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Customer communication management software](https://www.capterra.nl/directory/31002/customer-communications-management/software) - [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Alternatieven 1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3444 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18786 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4081 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1725 reviews) ## Reviews ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 augustus 2025* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Minpunten**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 maart 2025* | Schoolleiding | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Minpunten**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- ### "Less user friendly desk" — 3.0/5 > **Geverifieerde reviewer** | *12 mei 2026* | Architectuur en planning | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: The platform was practical for tracking customer requests and technical issues in one place and in office we can follow the process. > > **Minpunten**: One thing I liked least about Zoho Desk was that some customization and automation settings could be a bit complicated at first, especially for new users. It sometimes took time to understand how to configure workflows or organize tickets efficiently. > > In larger projects with many ongoing requests, the interface could also feel slightly crowded. However, after using it regularly, it became easier to manage and navigate. Overall, the system was useful, but there was definitely a learning curve in the beginning when trying to adapt it to specific project or team requirements. ----- ### "Great Tool for Managing Tasks and Responding to Client Inquiries" — 4.0/5 > **Mallory** | *24 februari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: I like that you can sync zoho desk notifications into Cliq so you are notified quickly of new tickets. I like that you can tag and comment privately within tickets and save contact information for future use. > > **Minpunten**: Sometimes it can be hard to find older tickets that you want to reference. You typically have to go to an advanced search which is not always easy to access. > > Our department uses Zoho Desk primarily to handle client issues and questions. We are able to transfer tickets to other departments as necessary or respond directly to the client. We use this also as a way to keep track of certain client related tasks. When they have a specific request we can track and update the progress using the status selections. ----- ### "10/10 RECOMMEND\!\!\!" — 5.0/5 > **Autumn** | *9 december 2024* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I love the ease of use\! You can use the app on your desktop or your web browser\! The reports are easy to set up and read\! > > **Minpunten**: I really have nothing bad to say about Zoho\! It is so easy to use\!\! > > Zoho has been a game changer for our business\! It is so easy to use, keeps great track of customers and is really everything we need\! ----- Pagina: 1 / 90\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169505/zoho-desk?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/169505/zoho-desk) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens