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Over Balto
Balto luistert naar telefoongesprekken en vertelt vervolgens live tijdens het gesprek wat vertegenwoordigers moeten zeggen. Sluit meer af, maximaliseer de goodwill en red elk telefoongesprek.
I like the fact that the script lights up indicating I’ve completed it.
I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.
Reviews filteren (10)
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Reviews filteren (10)
Wow! Balto really helped us get sales people up to speed fast
Pluspunten:
Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time
Minpunten:
Haven't run into any huge issues yet. Awaiting a few features but they are being built!
Balto
Opmerkingen: It helps me stay compliant on every call.
Pluspunten:
I like the fact that the script lights up indicating I’ve completed it.
Minpunten:
Sometimes it doesn’t work or connect to my calls.
Balto Review
Pluspunten:
In the right application, this software has utility for agents.
Minpunten:
Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent.
Balto User - Great Product for our Needs
Opmerkingen: Overall very positive.
Pluspunten:
Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.
Minpunten:
Some of the reporting could be better laid out.
Reactie Balto Software
3 jaar geleden
Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto
Real Time vs Post Call Superiority
Opmerkingen: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.
Pluspunten:
The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!
Minpunten:
The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.
muy profesional
Pluspunten:
ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas
Minpunten:
limitacion del idioma, costo, limitacion de peronalizacion
Balto Anomaly Squared Review
Opmerkingen: Very well. It has been a great service for our buisness
Pluspunten:
The efficiency and ease of use for the product.
Minpunten:
Deployment was a task having to go through one by one on all computers
Reactie Balto Software
3 jaar geleden
Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto
Very helpful to new hires!
Opmerkingen: Very happy with BALTO and what it has done for our new hires or people struggling on the phones.
Pluspunten:
This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.
Minpunten:
We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.
Helps with being compliant
Pluspunten:
It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.
Minpunten:
It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.
Closing Sales in a Flash!
Pluspunten:
It's been paramount in helping get our newest hire up to speed effectively and efficiently.
Minpunten:
Still eager to find the right CRM platform to sync up with this.
