Over WorkPal

Our workforce management software streamlines your business operations both in office and in the field, saving you time and money.

Meer informatie over WorkPal

Pluspunten:

He ease of use, and fitting it to our organization.

Minpunten:

Ve been trained and minded by workpal and find it hard to find faults in what we need to what we have with workpal- 5 star ⭐️.

Beoordelingen van WorkPal

Gemiddelde score

Gebruiksgemak
4,7
Klantenservice
4,7
Functies
4,4
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

9,2/10

WorkPal heeft een totaalscore van 4,7 van 5 sterren op basis van 44 gebruikersreviews op Capterra.

Heb je WorkPal eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (45)

Jordan
Jordan
Operations Manager in VK
Geverifieerde LinkedIn-gebruiker
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Paperless, Quick and Efficient

5,0 2 maanden geleden

Pluspunten:

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Minpunten:

Could possibly be more easily customisable in what you provide to the customer.

Ross
Contract Support in VK
Facilitaire diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Industry leading Field management system

5,0 3 maanden geleden

Opmerkingen: Overall experience with WorkPal has been amazing since we started and long may it continue, excellent support team and the best system on the market

Pluspunten:

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Minpunten:

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Mark
Managing Director in VK
Facilitaire diensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

System Hygienics Limited

3,0 2 jaar geleden

Opmerkingen: Really sped up our service to our customer and manages our engineers

Pluspunten:

The asset system which we use extensively

Minpunten:

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

Kevin
Director in Ierland
Machine- en installatiebouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great software for asset management

5,0 2 jaar geleden

Opmerkingen: Workpal have been great. They have been following up with us to make sure we are happy. They are offering options to help with any issues we have. I regularly get a call or email to see how everything is going.

Pluspunten:

Workpal can fit their software to suit you. They can turn on and off features to keep Workpal as simple and straightforward as you need it. They can make the forms to suit you and their form controls are very good. Their developers are very obliging and very inventive at setting uo the system to suit what you need

Minpunten:

We couldn't have a test run with the software before setting up everything. If potential users could trial the software with basic forms I think it would make implentation much easier and give clients a better insight into what to expect.

Matthew
Managing Director in VK
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Matthew Lewis

4,0 2 jaar geleden

Opmerkingen: saved a lot of time and man hours using this system once we linked it to our invoicing software it has saved days of time when it comes to end of the month for invoicing.

Pluspunten:

its easy to use, customers can be set up easily jobs can be assigned to technicians so they can write up jobs for easy invoicing.

Minpunten:

you cant generate order numbers on the system. when you add parts and add an amount you have in stock when you book the parts out they don't count the amount down so you then have to use another system to keep on top of your stock numbers so you know when to re order.

Danielle
Assistant Accountant in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Easy to use, amazing support

5,0 8 maanden geleden

Opmerkingen: Support from Workpal has been brilliant, especially Mike, really quick responses.

Pluspunten:

Being able to easily schedule jobs to the teams, see what has been happening on the projects on a real time basis and run reports. Workpal is so easy to use which makes it easier when training the teams.

Minpunten:

I think adding a dashboard would be a great feature to have. A better system for projects that stretch over long periods with up to 4 visits per site.

Callum
Director in VK
Nutsbedrijven, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Excellent System

5,0 3 maanden geleden

Opmerkingen: We identifed Workpal as a job management tool following an ISO9001 audit. We found the system easy to use, especially against more complex systems which do the same thing.

Pluspunten:

Both Operational/scheduling/invocing staff find the system easy to use. Engineers out on the road find the system easy to navigate and the works reports produced are excellent

Minpunten:

Additional forms are expensive to create

Catherine
General Manager in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Work Pal keeps us working

5,0 3 maanden geleden

Opmerkingen: The Team at workpal have supported us with all aspects of workpal and continue to support us as the needs of the business change.

Pluspunten:

The Scheduleing and planning facilities within workpal keep us on target for dates and tasks without missing any. As a result we are able to manage our times more efficiently

Minpunten:

Nothing, we love it all and any changes we need to make can always be accommodates by the team at WorkPal

stepehen
director in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Regular user, Reactive maintenance company

5,0 2 maanden geleden

Opmerkingen: workpal makes assigning jobs to engineers a breeze and the speed of invoicing from site reports is simple and fast

Pluspunten:

the set up was fairly straight forward, and bespoke to our business. We can give an almost instant response with images and reports directly from engineer to client

Minpunten:

seems to be glitchy on iphone, and the setting up of bespoke forms can be delayed and a bit back and forth

John
Owner operator John Hurt Env in Verenigde Arabische Emiraten
Milieudiensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Workpal Best in class

5,0 4 maanden geleden

Opmerkingen: Very good 👍

Pluspunten:

Working with other companies, working in my own business I have found workpal the best in the class. Industry specific and easy to work with and compile additional building.

Minpunten:

I’ve been trained and minded by workpal and find it hard to find faults in what we need to what we have with workpal- 5 star ⭐️

Karolina
Administrative Assistant in VK
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

WorkPal Review

4,0 2 maanden geleden

Opmerkingen: Overall, it is a good job management software that gives you an ability to track jobs in real time.

Pluspunten:

From the administrator point of view, it was quite easy to learn how to use this software. The ability to track jobs from start to finish in the real time is a big pro. Operatives are able to upload notes and pictures as well as collect signatures from customers.

Minpunten:

We had to find ways to work round some of the limitations of the software i.e., we were looking at the specific report to be generated automatically but at the moment we still have to manually put it together.Adding additional, customized forms and reports can be quite expensive.

Susan
Head of Operations in Ierland
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Suggested changes for easy of customer use functionality

4,0 2 jaar geleden

Opmerkingen: Overall quite positive once the correct people got involved. It is still light years behibd some of the other software providers especially when it comes to ease of reporting and confidence in the data and also there are some issues with the front end in terms of the data views that need rectifying. A dashboard is also necessary and not available.

Pluspunten:

The features and suggested ease of reporting was a key feature when deciding to purchase, Unfortunately some of the items that we stressed where critical and needed to be included in the jobs page are not possible- overall the software is nice to use but there are too many areas that are not linked in teh backend meaning that you have to duplicate information quite often and also cause confusion. Also the sync feature does not always work.

Minpunten:

We struggled enormously to get the deployment team to understand our needs and then found out what we needed and had been sold could not be done. Problem reporting--the onus is on the customer to prove the application is not working.

Luke
Operations Director in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Product Thats Changed The Way We Work For The Better

5,0 gisteren Nieuw

Opmerkingen: We have had a great experience from the first day and the customer support has always been fantastic.

Pluspunten:

Workpal had a very straight forward on boarding process that allowed us to set up the platform to how we wanted it to work while still giving us the ability to change specific features as we learned more about it. Workpal easily allows us to manage a large volume of clients across many sites and track historic installations, upcoming jobs and service requirements. Customers have also been very positive about the auto generated job sheets upon job completion meaning they have all the details ASAP for works carried out on their machines. Its really easy to create and allocate jobs while managing our workforce depending on location which again saves time and money across the board.

Minpunten:

It would be nice to see a stock management element within WorkPal so this wouldnt have to be stored on a separate platform. Also, perhaps a 'subcontractor' licence where they are paid per job?

Philip
Managing Director in VK
Machine- en installatiebouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Solid and dependable software

4,0 2 jaar geleden

Opmerkingen: Positive, in terms of delivering improved efficiency in our business.

Pluspunten:

The move to a paperless work environment, which has improved efficiency. Also the ability to issue jobs in real time and receive 'live' updates back from our field engineers has been a real positive.

Minpunten:

When a job is complete it goes straight to 'Closed' section - a flag / notification indicating that a job has been updated from its previous status would be useful for our Service Desk to avoid continuously having to scroll down through the list of completed jobs to find those recently / just completed to check if further actions are required in that particular job.

Caroline
Property Administrator in VK
Farmaceutica, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Really Useful Product

5,0 vorig jaar

Opmerkingen: I am a desktop user and a mobile user and I find it a great product. One of our contractors correct model of couldn't update his app for a long time. It would have been really helpful if someone from Workpal had resolved this issue. I am sure they could have resolved it much quicker than us. I have limited time to spend trying to find out why he was unable to update his app. I think this would have given better customer service.

Pluspunten:

It is very simple to use and I am no IT wizard.

Minpunten:

This is the only system like this I have ever used so I have nothing to compare it to.

Andy
Head of Department in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Makes a big difference to our day to day processes since we have been using it

4,0 vorig jaar

Opmerkingen: Very happy once you get your head around it very simple to use, makes a big difference to our day to day processes since we have been using it.

Pluspunten:

Massive upgrade from us using outlook to log bookings, sending of job sheets, producing invoicing all emailed to where we need.

Minpunten:

Not too much maybe tracking not always being spot on, but the more use i have i have found feature and shortcuts for things i would have suggested.

David
BDM in VK
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Easy to use

4,0 2 maanden geleden

Pluspunten:

Both desk top and mobile system is easy is to use and understand

Minpunten:

Workpal inhouse terminology can sometimes be a challenge.

Paul
Finance Manager in VK
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Excellent and efficient tool to have

5,0 2 jaar geleden

Pluspunten:

The ease at which we can log work and schedule said work is critical to our operations. Workpal allows us to do that and more. It is user friendly which again is important for any of our employees who are not as confident at using IT equipment.

Minpunten:

On the whole there is very little that can be improved upon. Our employees seem to operate it without any major issues that can't be resolved in house.

Ricky
Director in VK
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

WorkPal could change your life

5,0 vorig jaar

Opmerkingen: We’ve saved hours in our office by having the software that allows us to project the work reports. It’s winning us further contracts as the clients are able to interact with reports with ease and know that we are honest.

Pluspunten:

The ease of this software makes everyone’s life so much easier. Having Rams on site, give us piece of mind that a surprise audit will always be covered. The fact that we can invoice automatically and update in real time give our clients excellent service which has been acknowledged by new clients who have asked us about the software.

Minpunten:

For me, I have some small issues which could probably be resolved if I knew how. But the team are always in contact with updates and contact training.

Joanne
Service and Warranty Co-Ordinator in VK
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Job Management

5,0 vorig jaar

Opmerkingen: Very pleased with what we can achieve with the Workpal system. It is regarded highly with both the mobile and the desktop users.

Pluspunten:

Our customers are very happy with the quality of the job cards produced. Ability to see the progress of jobs by engineers on site as they are happening.

Minpunten:

Sometimes there are issues connecting but these can be due to updates not being completed.

Demi
Office Manager in VK
Machine- en installatiebouw, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product for any business

5,0 3 maanden geleden

Pluspunten:

I loved how the product can be adapted to suit each business' own needs. It was a quick setup with training provided, however, the system is easy to use so we were up and running within a couple of weeks. Excellent customer service with friendly staff and great resolutions. I especially like the map feature for checking what jobs are near each other.

Minpunten:

There were a few things we had asked if we could change to make it work better for our needs but the staff know the system inside out and were able to provide us with solutions - so basically, no cons!

Susan
Accounts Administrator in VK
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Helpful tool for daily use

4,0 2 maanden geleden

Pluspunten:

WorkPal brings together information from old data bases that we were using to make an easy to use, more functional option for keeping track of jobs and clients as well as allowing mobile access to documents for employees that are out on sites

Minpunten:

I find that when I use the search function too many old jobs appear and there`s no sort function to put them in date or job number order

Laura
Administrator in VK
Facilitaire diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

WorkPal Review

5,0 2 maanden geleden

Pluspunten:

This software is user friendly for both desktop and mobile users. Efficient and easy to set up for operatives onsite working. Customer service is excellent and any issues or queries are resolved in a timely manner. Reports look professional, and layout in a clear order.

Minpunten:

There is a few limitations that we have had to find ways round or use alterative methods.

Kenny
Access Control Manager in Ierland
Fabricage van elektrische/elektronische producten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Working with WorkPal

4,0 2 jaar geleden

Opmerkingen: the WorkPal team have been a pleasure to deal with, both technical and sales departments have been very approachable and helpful.

Pluspunten:

the software is very user friendly, which makes it less daunting for new users. the search function is great, and you can find what you are looking for in a very short time.

Minpunten:

more flexibility to make changes to functionality by administrator

David
Project Co-Ordinator in Ierland
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Construction

5,0 vorig jaar

Opmerkingen: Quiet good

Pluspunten:

The photos are dated and timed stamped, client can sign in and look at there projects

Minpunten:

The price to get documents amended and uploaded to the app