SpamTitan reviews

Combating spam email with SpamTitan is very effective

Opmerkingen: Utilizing SpamTitan as the primary spam-fighting app has proven to be very successful, and it has provided me with more benefits than other more well-known brands. I am very pleased with the price and consider it to be very useful for the price I paid. Whenever I thought about email security, the first thing that comes to mind is SpamTitan.

Pluspunten:

SpamTitan has a high level of consistency when it comes to preventing spam and malicious communications from reaching my primary inbox. Setting up the specific keyword that I want to be used in the blacklist keyword and the whitelist keyword is quite easy. After setting it up, the procedure is streamlined, and I would not have to keep track of it because it would send me a weekly report.

Minpunten:

There have been times that a legitimate email has been blocked and no message has been received to inform me about this practice, resulting in the email remaining in the junk inbox until I manually search and whitelist it. For the first time, adding a domain to the app can be daunting, and I had to seek assistance.

Protect my emails from vulnerable

Opmerkingen: Using SpamTitan as my main software to fight spam emails is very effective and more benefit i have seen better then other more popular brand. I am very happy with the pricing and really valuable with what i has paid. When I think about email protection, it is always SpamTitan that pop-up in my mind.

Pluspunten:

SpamTitan has a very good accuracy in filtering a spam and malicious emails from entering my primary inbox. It is very easy to set up my own keyword that i want to include in the filter keyword and setting up the whitelist keyword. After setting everything up, the process is automated and i don't have to constantly monitoring it as it will sent me report for every-week activity.

Minpunten:

There are time that a legit email will be blocked and there are no notification sent to remind me about this activity, and resulting that email stayed in the spam inbox until i have to manually check and whitelist it. Adding domain into the software for the first time can be confusing and i had to ask for a support to fix it.

Spam titan-link lock

Opmerkingen: A perfect solution and they are keeping update and upgrade it yet

Pluspunten:

Spam titan is an exallent product for email securityIt has a full of features which pro ide all the needed criteria to detect the spam emails with a very hight rate of capture And I want to focus on the new feature LinkLockWhich raise the capture rate of spam detection to a hight standard Normally if the email is clean with no malicious content it will be Mark as clean and if it include a URL which is not included in any bad categories it will be marked as clean,But sometimes the URL is bad and not included in any bad categories cause it is still new Here the link lock works and scan the URL on the fly to decide if it is clean or not and if it is not clean , it will turn the URL to a text which the end user can not click on it and keep it that way and deliver the email and even if you forward the email to someone outside your organisation it will keep it as text also which protect even your customers

Minpunten:

Nothing for now , really it is miner issues which they always solve

SpamTitan works great -- until it doesn't

Opmerkingen: I am spending 30 minutes writing a review in the hope that other people will make a better first selection than we did. Our experience showed us that the product is only marginally reliable and their support is god-awful.

Pluspunten:

Was easy to implement and, as the title said, it worked great until it did not.

Minpunten:

This is a cloud-based product. In early August, the product totally failed. (it was a Friday morning in the US, but dont remember the date as we have moved on to an)other product). Just noticed that we were no longer receiving emails. Rerouted DNS to cut SpamTitan out of the loop and email (unfiltered) started flowing. Contacted Spam Titan and they confirmed that the cloud instance on which we were running was offline for unknown reasons. Our business is 24x7. We ran without Spam Titan on Friday, and Saturday, and Sunday, and Monday. We called for updates, on Friday afternoon, Saturday, Monday, and Tuesday. Each time, there were no updates and were told that we would updated by email and by phone if we left our best contact number. Well, that never happened. Interestingly, we were not offered to route through any other web-instances. By late Tuesday, we had already vetted another product and moved our production platform to the new provider. Their support SUCKS. Moreover, I am going through the same goat-ropin' with trying to cancel my subscription. If you call them and make the appropriate selection, you always go to voice-mail (again, no callbacks). If you select "technical support", they have to connect you with Customer Service (one time out of two tries, I got a live CS person and they told me that they would have to connect me with "retention". Again, no one was available but was promised that someone would call me back -- never happened.

Great anti-spam solution

Opmerkingen: Great

Pluspunten:

Lots of features, really easy to install, support is fast to answer

Minpunten:

Some features are not easy to deploy / use, documentation helps, but could be more complete, at least support is friendly and fast to respond

Overwogen alternatieven: Zerospam en Barracuda Email Security Gateway

Redenen om voor SpamTitan te kiezen: Mostly price, Zerospam was not cheap to run

Overgestapt van: Zerospam

Redenen om over te stappen op SpamTitan: Features / Price

Protect inbox from spam attack with SpamTitan

Pluspunten:

Combating spam and malicious email is the best to be done with SpamTitan. I can add my own whitelist and blacklist for any keyword that i deem likely to be a spam email or advertising email that i don't want to receive anymore. I will generate the report every week to monitor how many spam email has been blocked.

Minpunten:

It will takes some time for a novice user especially a non-technical user to deploying this software and integrating it with their current email provider. It is not a bad thing, but need a more effort on the user side to study more how this software operating and the structure the system.

SpamTitan

Opmerkingen: Overall, most of our users appreciate the software for its high level of accuracy and effectiveness in protecting their inboxes from unwanted messages.

Pluspunten:

Its ability to effectively block unwanted emails and protect users' inboxes. Some of its key features we like are multi-layered filtering, real-time email protection, and compatibility with a variety of email servers. For the most part SpamTitan is good its low false positive rate, meaning that it is able to accurately distinguish between legitimate emails and spam, but sometimes it quarantines @titanhq com, amoung other legitimate emails.

Minpunten:

If there was a way to tailor the needs to individual clients, instead of a blanket rules of blocking/allowing emails and/or domains. Improve on the false positive software can be slow to process emails, leading to a delay in the delivery of legitimate messages.

Great product for the money

Opmerkingen: We have used SpamTitan for years with great success. It stops the unwanted noise allowing for a cleaner, safer, more productive email experience.

Pluspunten:

SpamTitan was easy to implement with a little assistance from their responsive support staff. It is highly customizable to dial in the level of protection needed for any industry. It also allows for end users to release messages from quarantine freeing up valuable IT resources.

Minpunten:

Some features could be grouped better. Whitelist by address/domain vs whitelist by IP, as an example, are on separate pages.

Easy to configure, effective Spam filter

Opmerkingen: It just works.

Pluspunten:

What's to say? It blocks spam, has an easy to use interface, and sends emails every day with emails caught in quarantine. SpamTitan works well enough that you forget it's there.

Minpunten:

For newsletters: I wish there was a setting that would let you whitelist the Reply-to address automatically instead of the auto-generated one time email.

The Titan of Spam Blockers

Pluspunten:

The email notifications and the spam button implementation

Minpunten:

Users don't like the idea of having to log into the portal to release legitimate emails

Setup was very straight forward

Opmerkingen: Once we got through the growing pains we don't have to field many helpdesk tickets from users getting use to this software coming from our previous spam filter. The other big benefit is that our previous spam filter service provider was about to double our yearly rate so your software ended up having a better spam detection rate and was also less expensive.

Pluspunten:

Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.

Minpunten:

It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me. I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda). The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.

Spam Titan Rocks

Pluspunten:

The deployment went very smooth and customized to our environment very well. Every obstacle we had was dealt with and overcome. The product is way better than other competitors with appliances. We can ramp up a vm and transfer the config in minutes if there is an issue.

Minpunten:

It takes a few minutes to get used to the interface and it is hard to find the email log at first.

Overwogen alternatieven: Barracuda Email Security Gateway en MimeCast Email Security

Redenen om voor SpamTitan te kiezen: Customer support and pricing

Overgestapt van: Barracuda Email Security Gateway

Redenen om over te stappen op SpamTitan: Pricing

Spam Titan makes it easy to deploy effective affordable spam protection

Opmerkingen: In my opinion when you work with a smaller company they value their customers more then the large mega companies. With TitanHQ that has turned out to be true thus far. They are willing to go the extra mile for you to help customize and optimize the appliance. All support techs know their job well; you don't have to wait for a script monkey to escalate your case to some one who knows what they are doing, and they have even implement a few of my feature requests.

Pluspunten:

-Very easy to set up. Can be done in a few hours. -Support is hands down the BEST to deal with. I make many support calls in a year and hate dealing with most companies but when I have an issue and have to contact TitanHQ I assume my issues will be resolved quickly the first time I contact them because it usually is. -Reporting is fantastic

Minpunten:

The interface is a bit clunky it probably could use a GUI refresh There are a few settings like RBLs that would be nice to be able to be set per each domain but are global. There are a few common 3rd party commercial RBL's that are not included but make a noticeable difference. Because SpamTitan is so affordable the added cost is not an issue but it would be nice if Titan HQ could license them directly.

Great Product and Easy to Use

Opmerkingen: SpamTitan has done an excellent job of clearing out the loads of spam we were getting prior to putting the product in place.

Pluspunten:

After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.

Minpunten:

If you change a filter in the web interface to return too many records, the site will sometimes hang. I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.

SpamTitan - a great service for a great price

Opmerkingen: We had to quickly change spam filtering services due to licensing changes, and some other circumstances. We didn't want to sign a year or longer contract. SpamTitan was highly rated in a number of the forums that I looked at. The pricing was great for what we needed, and it was month to month. When I set it up to test, it worked just as I had hoped. The migration from our previous vendor was painless, and kudos to them that we were able to export things like our allow/block lists. There was a minimum of massaging of those lists to get them into SpamTitan. We did have some snags the first few days, and support was ready and able to get things fixed. There was sufficient follow-up. The experience overall was fantastic.

Pluspunten:

Easy to implement Great support Month to month, no long term commitment Has all the features I needed Good user interfaces, both admin and general user Little user training required

Minpunten:

Support is out of Ireland, so there is often a lag in response Billing has been a bit difficult to sort out, 3rd party billing company Mail logs only kept for about 30 or 45 days, I would like 6 months available

Outdated and severely lacking in features

Opmerkingen: I was in love with spamtitan when we first got it, but the lack of development into the platform is sad. Come February, when our license is up, we are not renewing. We already purchased Barracuda's cloud ESS and Archiving which has AI/Deep Learning spam detection, Email continuity with ability for users to send/receive, a vastly more modern UI, etc. etc. etc. And arching, all together about $1/user. I asked for quotes from spamtitan. I didn't receive 1.

Pluspunten:

It's cheap, except the thousands of dollars you spend upfront, price per user is relatively low. It works decently, but as spam becomes more sophisticated it is less and less efficient every month.

Minpunten:

Stupendously lacking in features. The UI is old and outdated. Software development releases almost NEVER come out. We might have had 1 last year. Your supposed to have regular security updates every three months. We are lucky if we get one a year. To get the lastest base of FreeBSD, I have to rebuild the appliance from scratch! I run pfSense and FreeNAS, both on FreeBSD. When they update, the upgrade the entire OS. You need developers.

Well designed product at an affordable price.

Opmerkingen: Customer support before and after have been exceptional

Pluspunten:

Spam filtering and reporting work as they should. Customer support is great.

Minpunten:

Encryption and Archiving could be easier to deploy and manage.

Overwogen alternatieven: Proofpoint Email Protection

Redenen om voor SpamTitan te kiezen: Cloud based and more affordable

Overgestapt van: Barracuda Email Security Gateway

Redenen om over te stappen op SpamTitan: Price

Great Pservice with a great product!

Opmerkingen: We have seen reduced amount of phishing emails as well as overall Junk mail. The best part of the product is it takes on a lot of the junk traffic that we would otherwise see hitting our network and email servers and filters it before we receive the emails. Also the ability to still receive email when the email server itself is offline is a big benefit in maintaining business continuity.

Pluspunten:

The service as well as the products we use with TitanHQ have been rock solid since we started. We are an MSP so reliability and ease of use followed up by excellent responsive customer service are only magnified by the amount of clients that we use with TitanHQ. Currently we server over 500 individual users and no one has had a complaint. This has been a wonderful partnership so far and we will continue to use the. Right now we currently use ArcTitan and Spamtitan with much success.

Minpunten:

There is not really anything to like about this company or the services they provide.

Good anti spam software and easy to use.

Opmerkingen: It's good, but it could be better. I do like the regular feature upgrades.

Pluspunten:

Overal the software does a good job in stopping spam messages and there are not too many false positives. It's espicially easy to sign outgoing emails with dkim, also if you have multiple domains on your mailserver.

Minpunten:

The software looks a bit outdated, could be more modern. It's possible to authenticate agains an AD server, but I would love it if it would support smtp authentication with local username and password. We have deployed the software on our own hardware. It's logical that it's licensed against a maximum number of users. However, it was crazy expensive if we wanted to add another cluster server, while not serving more users.

I love SpamTitan

Opmerkingen: It's been great. Whenever I've needed to contact support they've been fast and really helpful.

Pluspunten:

This really solves my spam problem. I've used barracuda in the past but it was too expenisve for a small company like myself. SpamTitan is the perfect solution. Easy to set up and use.

Minpunten:

I wish you had an option where I could resell SpamTitan on a "per user" basis. Then I could sell spam filtering to some of my clients.

SpamTitan Provides Excellent Protection

Opmerkingen: It has been fantastic and I absolutely love the product.

Pluspunten:

Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.

Minpunten:

The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.

Overwogen alternatieven: Microsoft 365 en MailWasher

Redenen om over te stappen op SpamTitan: Ease of integration, archiving, and price

Hands down best choice for on premise filtering

Pluspunten:

We were looking no for an on premise solution. This was by far the best we found.

Minpunten:

Sales can take a while to get back to us for renewals

SpamTitan to shield my email from spam intrusion

Pluspunten:

This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.

Minpunten:

Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.

SpamTitan for a non-profit

Opmerkingen: We are a very small nonprofit ministry that has more than one website and multiple email addresses. We were receiving between 75-100 pieces of spam a day when we finally found SpamTitan. You were recommended in a list of possible companies who provide spam protection. We found the sales and technical staff to ALL be congenial and desirous to SOLVE problems quickly. The software was easy to learn, and once it begins catching things, it seems to learn what to look for even better than at the beginning.
Also, we asked if there were any ability to get a discount because of the type organization we have and the work we do, and the sales team were very willing to work with us to get the best possible rate.
THANKS GUYS - we appreciate ALL you do for 30 60 100 MINISTRIES, INC.

Pluspunten:

Ease of use, the high percentage of spam caught the first time!

Minpunten:

It has worked so well over the past year that I have forgotten the amount of time it took to initially set up our account. In reality, initial setup was so easy to do that I cannot say that I have an Cons to refer to.

One of the best anti-spam appliances available

Pluspunten:

A very good anti-spam filter with a lot of options. Suitable for any mailserver (I use it with a linux-based mailserver, but you can use it with Exchange as well). From time to time upgrades are available. These updates are running smoothly, I never had problems with it. We use spamtitan for 5 years now, we had only one actual problem during this period. That problem was solved quickly by the spamtitan helpdesk.

Minpunten:

As from version 7, they've replace Kaspersky anti-virus gateway by Bitdefender. In my opinion, Kaspersky had a higher virus detection and worked better. There is also an extra free anti-virus gateway "Clamav", but that one I had to disable because of some troubles.