ADP Vantage HCM reviews

ADP does it again

Opmerkingen: Love the program. With all software, you need to take the time to learn. But our help desk is incredible and reliable.

Pluspunten:

It’s really intuitive and the interface is actually ice to look at.

Minpunten:

The field grabber tool for reporting sometimes doesn’t like a field you want…but it depends on the page. So somethings you are clicking though multiple pages to find a useable grab.

Little difficult payroll system

Opmerkingen: Works well now that I understand how to use the program. Currently working on new upgrade and it has been confusing so still working in the original version to eliminate error

Pluspunten:

Easy to use once you understand the system, robust payroll reporting system. Integrates will with phone apps

Minpunten:

Very hard to understand at first, many different codes, to many to be honest, makes coding any pay outside of normal pay very confusing. Difficult to pay between two different locations.

If you want simple, choose different

Opmerkingen: I use ADP vantage frequently for hires, status changes, report writing etc. I feel there are too many variables and if you wasn’t the one that implemented some things are challenging to do. Having worked previously with ADP workforce now I was very shocked at this product didn’t live up to expectations.

Pluspunten:

The self service dashboard, the onboarding,

Minpunten:

For an example to navigate to through multiple clicks to get to one area. Too many moving parts, more complex than necessary. Reporting fields that don’t work for our set-up but shows as options, just more work overall.

ADP Vantage HCM

Pluspunten:

1. Comprehensive solution coverage covers a wide range of HR functionalities including payroll, benefits administration, talent management, and time & attendance 2. The user interface is designed to be accessible, making it easier for people to use and navigate the system

Minpunten:

1. The system can be slow to load at times 2. the breadth of features can result in a steep learning curve for new users, necessitating thorough training

ADP Payroll

Opmerkingen: Overall its a good software no matter the size of your company..

Pluspunten:

The support, the ease of having everything in one place

Minpunten:

Sometimes if you need help it takes a long time to get the answer you need

Nice tool for Payroll & Benefits management

Opmerkingen: Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

Pluspunten:

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

Minpunten:

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

Great payroll software

Pluspunten:

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Minpunten:

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Work & ADP

Pluspunten:

Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Minpunten:

I haven’t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.

Extremely useful

Pluspunten:

I'm able to submit PTO requests and management employee timecards. It has a clear interface. Tracks a lot of useful information.

Minpunten:

From time to time I have to dig to find what I'm looking for.

Great features for employees and employers!

Pluspunten:

I love that my payroll, training, and company updates can all be managed from one place. Great UI and visual data.

Minpunten:

I have had issues setting up direct deposit directly through the site. Would love to be able to adjust tax deductions and info from the site.

Very Decent HCM Platform From Trusted Brand

Opmerkingen: My overall experience with ADP Vantage HCM has been great, and I am happy that I am able to use it over my previous HCM platform, (which happened to be isolved).

Pluspunten:

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

Minpunten:

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

A Popular Choice

Opmerkingen: Overall, I like using it. A lot of companies use ADP so I have paystubs from two different jobs on file which was confusing for a second but overall is convenient when you need to pull paystubs.

Pluspunten:

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Minpunten:

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

ADP Review

Pluspunten:

ADP Totalsource is fine to use (which I used with a previous employer) but ADP Workforce (which we currently use now) needs a lot of improvements.

Minpunten:

Customer service - you don't get a designated representative and only get a case number to follow up on issues which isn't helpful if you need to call back. You will explain the same problem to a differenct representative. ADP Portal - the different systems aren't as user friendly as they should be, different systems do not communicate to eachother correctly if at all and new hire entry takes too long. Reporting - the custom reporting option is too diffucult to use and when errors are returned you would need to know computer coding to decipher it. Payroll reporting needs a facelift as well. Payroll - preview takes upwards of 15+ minutes to be returned and can take longer if there is an issue. You are not notified of issues unless you reach out for your preview to be forced through. Time and Attendance - the layout has not been changed in the 5-6 years that I've used it. Change the format and add new things that the customer has requested. Build out the system more.

Outdated functionality

Pluspunten:

The only thing I like about it is that they've provided a new interface that helps ease the pain of using it.

Minpunten:

I've always found their PTO request fields clunky. For starters, you can edit your PTO after it's been approved, that's super inconvenient. Then, when you have vacation days that span over a weekend, you have to put in separate requests because it's not smart enough to know that weekends aren't business days! The PTO fields have always been confusing, first you put in the date (or dates) then you need a start time - here we should have an "all day" option for convenience but no one bothered with that - then you enter the amount of hours, which at first I thought was total amount of hours but I learned the hard way it s just the amount of hour per day. Shouldn't a work day be setup by the organization? Because that way the system would be smart enough to know how many hours every time. With an "all day" setting it would make it 8.

Good product with a steep learning curve

Opmerkingen: Once I got passed the learning curve I found the product very useful if you have a lot of ADP services.

Pluspunten:

Vantage is basically a hub for all your ADP service that you have like benefits, reporting, and recruiting.

Minpunten:

The only thing that I don't like about the product is that it has a very steep learning curve. This is coming from someone who has a lot of experience with this software.

Solid Payroll/HR Product

Opmerkingen: ADP Vantage has been a solid system. I would rate it as one of the better payroll/HR systems we have utilized.

Pluspunten:

We are able to capture a great deal of payroll and human resources data in one place. We can search for any number of items quickly.

Minpunten:

The help features can be a bit confusing. There are a number of reports, but AdHoc reporting is not exactly simple.

Easy to Use for Staff

Pluspunten:

As an end user of this software I was very pleased. The platform is user friendly and pages load quickly. You are able to access the majority of your self-serve human resource needs; update personal information, print taxes documents and look at historic payroll are all within reach.

Minpunten:

Overall I enjoy using this software. It's not flashy like other platforms, but it gets the job done.

Human Resources Manager

Opmerkingen: Upgrades and support for upgrades are terrific.

Pluspunten:

Best product on the market. I have used in several companies and it will always be my go to. Ease of use, excellent reports, customization as well, great customer service and support.

Minpunten:

Tutorials are rather lengthy and should get to the point. Can be hard to find a specific tutorial. Once found they are generally helpful.

Acceptable system but customer care is an issue

Opmerkingen: I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pluspunten:

Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Minpunten:

It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

Not User Friendly

Pluspunten:

The system is cloud based which means I can access from any computer and there is a mobile application.

Minpunten:

Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

When we signed up they had a great promotion going and they seem to offer promotions very similar all the time.

Pluspunten:

First 3 months were free and can cancel at anytime, I would recommend them to other business owners.

Minpunten:

not much to complain about here they do what they are suppose to and we are happy with our relationship we have built

ADP is should only be an automated data processing company

Pluspunten:

ADP does what the company name explains. It does a great job of processing payrolls and ensuring that the data is processed as entered.

Minpunten:

ADP is trying to branch into too many sectors of HR and has been very unsuccessful. The customer service is horrible and the outsourced call center representatives cannot answer basic questions. They do not have the ability to modify their programs and technology to fit the company's needs.

Converting Off ADP Workforce Now after 3 years

Pluspunten:

The robustness of the system. There were many additional modules such as compensation, learning, in addition to the core HR.

Minpunten:

The system is clunky and pieced together and is difficult to navigate. The customer service has gone from bad to worse and the COBRA connection and Carrier Connections teams were difficult to communicate with. They "nickel and dime" the customer with add on's. The Account Manager was no where to be found and "annual system audits" they promise never happened in the 3 years I have been with them. Switching to another vendor as of this writing. Do your homework!

Excellent sales pitch, not so excellent product

Pluspunten:

The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

Minpunten:

ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

UGH it just isn't working out like they said it would

Pluspunten:

There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

Minpunten:

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.