Smartwaiver reviews

Smartwaiver is a cheap, useful e-sign application

Opmerkingen: Overall, Smartwaiver is an excellent product - especially when compared to other e-sign solutions that either offer a worse interface/lack of features, or offer similar features at a much higher price. This product has given us a simple solution to a problem we had with online signatures, and while it is complicated to use, it is incredibly useful.

Pluspunten:

Smartwaiver has numerous useful features, most important being their comprehensive form setup that allow you to setup a simple online form to collect permission forms & signatures. I've used this for over a year to collect permission forms from parents, and never had an issue, even from parents who are not very tech-savvy. The front-end side of Smartwaiver is incredibly simple to use. This tool is especially useful since it creates a simple & straightforward form, and allows people to fill out one form for multiple people.

Minpunten:

Smartwaiver offers many features and a simple front-end design, but it's back-end/admin side leaves a lot to be desired; especially when it comes to creating an online form. Smartwaivers forms are very useful and look good once setup, but the setup process is quite the chore - with numerous options and few explanations that make it difficult to learn and setup. I spent many hours setting up a single form, which I have just duplicated over and over again to avoid going through the whole process once again. However each time I setup a new form (only once every couple months), I have to sort through all the options once again and try to relearn the whole system. The features offered are all useful, just complicated. Paired with all the other features from Smartwaiver that are not explained, and this platform has a lot to offer - if you're willing to put in the work to learn.

Perfect fit for our needs

Opmerkingen: I have been pleased with the ease and functionality of Smartwaiver.

Pluspunten:

SmartWaiver has been a great addition to our company operations. It integrates into our booking software with ease. The usability is so easy, most things I can handle on my own. One of the key features that drew us to SmartWaiver was the ability to put our account in maintenance mode for our off season and not be charged the full monthly rates.

Minpunten:

There have been a few hiccups along the way, but nothing major and the SmartWaiver team quickly and easily remedied the issues.

Not so Smartwaiver

Opmerkingen: It was a fantastic program we found it so easy until they changed it.

Pluspunten:

I LIKED how easy it was to track and find customers when they were checking in. They have changed all of this and it is no longer easy.

Minpunten:

That they changed the customer search and alphabetical order of search

Makes it easy to get signatures on waivers

Opmerkingen: The support team responds quickly and provides easy to follow instructions. Also, when I've had billing questions, they were handled effectively too.

Pluspunten:

We need to have participants sign waivers whenever they join our program. All activities take place outdoors, so our coaches have the waivers on their phones. It's very easy to hand the phone to a new participant and have the complete the waiver.

Minpunten:

It would be extremely helpful to see which kiosk (cell phone) was used to get each signature so we know how many people we are serving at each location. Now we have to pull up every waiver, look at the time and date, tag it with a specific program location, and then filter by tags, one location at a time. A report that showed counts by tag (or ideally kiosk name) for a user defined date range would save us a lot of time.

Digital Waiver with no hassle

Opmerkingen: Overall experience is great. I've been using Smartwaiver for 4 years and so far only contacted the support once.

Pluspunten:

Easy to use, easy to integrate to another platform, I can upload my own template and change it anytime.

Minpunten:

1. A bit pricey. 2. I can't send waiver as an attachment to customer's email direct from the dashboard. I can only send the link. This is quite a challenge for our seniors customer due to them not a tech savvy.

A flexible digital waiver that can be easily configured and deployed

Pluspunten:

We run a distributed volunteer based non-profit that requires liability waivers for each customer. We used paper waivers and they just don't work for a distributed operation like ours. I researched potential solutions and Smartwaiver had the right features that allowed us to customize the waiver to match our paper waivers, allow for digital signatures, and was easily deployed across our partners and volunteers via the Smartwaiver Kiosk mobile app. Now we have a fully digitized waiver system as well as a way to track who our customers are. Volunteers can just download and register the kiosk app and it is easily administered via the admin console.

Minpunten:

I have found a few bugs which I've reported. While they have been acknowledged, I haven't seen them result in an update of the software yet.

Gre!at Product

Opmerkingen: Maintenance of data and integration with other software makes for less labour costs per hour.

Pluspunten:

This product is easy to use and frees up administration to be able to work more efficiently.

Minpunten:

Not many improvements needed that I can see.

Smart Choice

Opmerkingen: Great customer support and very responsive on questions.

Pluspunten:

Easy to use and less paper! Great dashboard to see status each day or month.

Minpunten:

Some things could not be customized for our business

Smart Waiver-A Great Product for Business That Requires Waivers

Opmerkingen: Great Experience! Thank you!

Pluspunten:

Easy to use; easy to set up kiosks, good customer support, storage, reliability, takes picture of customer which is so helpful

Minpunten:

It would be nice to link the Minor Waiver to the Adult Waiver as customers get a bit irritated when they have to input the same infomation again. Setting up on line waiver video would be helpful as this is something we need to do.

Adventures & Smartwaiver- a great combination

Opmerkingen: We are saving trees and storage from all the paper waivers we had to keep in the past. From a legal/liability perspective, the log of signed waivers is important and when needed, very easy to pull up and print a specific waiver. Customers love it too. Easy to complete and repeat users don't have to sign again.

Pluspunten:

Our initial reason for adding Smartwaiver was to reduce the amount of paper we were using for liability waivers. The electronic waiver is a game changer and for repeat customers, they are one and done. They don't have to complete waivers every visit. The search feature makes this super easy.We also have our waivers linked to our Fareharbor reservation software so the links go automatically to the customers and the majority complete them before arriving. This saves time at the shop. The waiver home page on our kiosk allows us to have the different activities color coded which is very helpful on a busy day.Seasonal usage options- you can turn the level of waivers needed up and down based on seasonal volumes. Works great and saves money on the off season.

Minpunten:

Initial set up is a little time consuming but once it is done, use is seamless. The team at Smartwaiver is very responsive to questions and build suggestions.

Gamechanger

Pluspunten:

The pandemic forced us to find an online solution for our activity waivers. Smartwaiver ticks all the boxes and more. Customisable form, looks like our branding, is simple for the customer to use, easy dshboard on the backend. Constantly improving its offering. This season sees it integrated with picthrive, bravo SW team :)

Minpunten:

Customers tick medical issue, but fail to complete any details. Having the option of a conditional rule would be great. If they tick yes to medical, they must complete the further details box. Many customers are just box tickers. I waste time checking why there's a red flag, when theres not medical issue.

Liability Waiver Record

Opmerkingen: Just love this system, makes life easy at event check in

Pluspunten:

Users can complete the liability waiver in advance of the event, thereby reducing time waiting at check in.

Minpunten:

Does not list the full name of the person in the management report

Great fit for a medium sized operator

Opmerkingen: The support team has been great to deal with. The product delivers most everything that we need at a third of the cost of high end competitors

Pluspunten:

Smartwaiver does just what we need as a moderate sized kayak tour operator. The user interface is fairly intuitive, it handles what we need for custom fields and can manage events as well as our regular day to day tours. The pricing model is very reasonable and the company is flexible in how they apply those limits

Minpunten:

Better reporting would take them to the next level. Also sometimes our integration with Fareharbor fails - not enough for me to spend time figuring out where the issue lies, but enough to notice it.

fabulous system for waivers

Opmerkingen: I use Smartwaiver for our hiking tours and beekeeping experiences. People have the ease now to directly click on the waiver link in their booking confirmation email and sign it directly on the Smartwaiver page. Works like a charm.

Pluspunten:

It simply works. No hassle to set it up. I like that I can simply make my waiver the way I want it and that there is not a specific template I must use or otherwise I doesn't work like with other companies. Easy overview of the signed waivers, the kiosk works. All thumbs up.

Minpunten:

All good! I can't complain about anything :-)

Great

Pluspunten:

That’s it’s connected to our booking system .

Minpunten:

Sometimes it won’t show up in our booking system .

Smartwaiver for Permanent Makeup Waiver Management

Pluspunten:

The ability to send clients links to the waivers I need.

Minpunten:

Perhaps it feels a little dated aesthetically.

Smartwaiver seamless transition with Diveshop360

Opmerkingen: Liability forms

Pluspunten:

The customer service support is absolutely fantastic! An email is returned within 1 day, forms are uploaded and are ready to go!

Minpunten:

I think a folder system for the users to see would be helpful. We could store forms we do not need at the time, and organize the ones we do.

Smartwaiver is a smart move!

Opmerkingen: We integrated Smartwaiver pre-COVID and it has been an invaluable tool across our varied business units. Full recommend. I like that I can change my plan depending on usage, so I am charged just for what I need.

Pluspunten:

How easy Smartwaiver is to use and scaleable for the varied needs of our business.

Minpunten:

The interface could be more modern looking

Great waiver / events solution for our fitness studio

Opmerkingen: The Smartwaiver team has been great to work with. We were up and running in our trial in a few hours. They created my first waiver for me from my old paper form, and I was able to build my second one myself in a few minutes. The system is very intuitive for both admins and customers.

Pluspunten:

I love having a secure, customer-friendly way to capture waiver signatures that meets my customers where they are - QR Code for mobile, links I can email, kiosk mode, or embedded into my website/landing pages.

Minpunten:

I wish the look/feel of events pages could be customized. I would prefer a different color scheme.

Automation made easy, particularily through the pandemic

Opmerkingen: Excellent, we are a seasonal business and can even adjust our plan monthly according to our demand

Pluspunten:

We were able to go to a completely touches check in, with waivers completed before customers arrived

Minpunten:

This is seamless, we do not have any problems

Smartwaiver customer service is top!

Pluspunten:

I love their customer service and ease for my clients

Minpunten:

I wish it was able to capture multiple consents, because my clients dont listen and keep doing these over and over

Smartwaiver meets all our needs

Opmerkingen: Great customer support

Pluspunten:

Ease of use and integration. User friendly.

Minpunten:

Better integration with FareHarbor would be nice

Works so well and integrates with our restech

Opmerkingen: Easy to use for both users and customers.

Pluspunten:

Affordable. Simple to use. Quick support.

Minpunten:

None I can think of. Works perfectly and is priced right.

Smart waiver review

Opmerkingen: Excellent

Pluspunten:

How easy it was to set up and how quick assistance was available when needed

Minpunten:

No features that I can tell are missing. It’s been a delight so far

Great Product

Opmerkingen: Love the software over all. I can have the folks coming to the field fill this out prior to ever coming out. It send them an email reminder at the end of the year that their waiver was signed.

Pluspunten:

I like that it tracks who is on site, if you go in and out the person in the system.

Minpunten:

System is a little clunky. Could use an easier tracking mechanism.