Zoho SalesIQ reviews

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

Opmerkingen: We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pluspunten:

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Minpunten:

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Overwogen alternatieven: Olark en Intercom

Redenen om over te stappen op Zoho SalesIQ: Price, connectivity with the rest of the Zoho suite.

Good tool integrated in the Zoho suite

Pluspunten:

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Minpunten:

The chat window is not very customizable and reporting is not easy to manipulate.

Overwogen alternatieven: Intercom

Redenen om over te stappen op Zoho SalesIQ: Price is way under other softwares like Intercom

Helps in managing live chat, but wish we could have more automation

Pluspunten:

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Minpunten:

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

customer engagement tool

Opmerkingen: I use the software to offer quality customer support services to my clients

Pluspunten:

The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution

Minpunten:

The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps

Very good enough and reliable tool

Pluspunten:

The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products.

Minpunten:

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Overwogen alternatieven: Intercom

Redenen om over te stappen op Zoho SalesIQ: Integration with Zoho Suite.Price-value ratio.

A product what makes customers smile and connect

Opmerkingen: Best in class product. Tracking leads, handling chats manually, using bot is very simple and easy. Amazing product. Recommend to all.

Pluspunten:

We are using it since more than 3 years now. They have improved a lots and many things are beta versions. Chat bot is an amazing thing, we can build on no code solution. Pre build reports are value add

Minpunten:

Customer support should be improved. We may not require all the time. But this has to taken care.

Professional tool for business communication

Opmerkingen: I use the tool to offer customer support service online since it is faster and easy to implement, comes with call feature that does not need any number connecting hence increasing ROI

Pluspunten:

Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency

Minpunten:

The tool offers limited integrations for social media as most as Instagram is still under beta, and they do not support twitter integrations currently

Great live chat tool

Opmerkingen: Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Pluspunten:

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Minpunten:

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Quick and Easy to get Started

Pluspunten:

No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided.

Minpunten:

Visitor reports is limited to 1000 records.

Best tool for Pro-Active Prospect Farming

Pluspunten:

1. Customizable reports help in understanding the prospects trends 2. Chat bots help is answering prospects during off hours. 3. Live monitoring help in understanding the landing page success.

Minpunten:

1. There is a delay in notification. 2. Mobile version needs improvement. 3. Support team could improve their turn around time.

Intuitive interface and a great way to generate customer leads

Opmerkingen: In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers. Being able to monitor what web page customers look at also makes our marketing and technical support team more efficient. Marketing team can gather data and find our most popular products while technical support team can increase efficiency by uploading the most commonly asked technical questions.

Pluspunten:

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Minpunten:

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Best CRM Money can buy

Opmerkingen: No issues to date. Never had any major problems. Best CRM out there for the price

Pluspunten:

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Minpunten:

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Great scalable system

Opmerkingen: We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30%..

Pluspunten:

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

Minpunten:

The configuration with our sites were a bit difficult, especially with wordpress.

Great tool to convert customers!!

Pluspunten:

The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

Minpunten:

Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

It is excellent to know who are visiting your page.

Pluspunten:

I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help.

Minpunten:

I dont have nothing to complaint about. I always see improvements. Maybe the price can be a little better but what they offer, it's worth it.

easy as 123

Opmerkingen: Very good has brought in new accounts

Pluspunten:

Easy to use and very reliable. Have been using the software for over a year

Minpunten:

needs a little more functionality but overall the system does what it was designed for

Learning to improve customer service

Opmerkingen: Close visites monitoring, better customer service.

Pluspunten:

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

Minpunten:

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.

Live Chat

Pluspunten:

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Minpunten:

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

the best sofware to know your visitors

Pluspunten:

It is excellent to know which country you are visiting and which section shows the most interest. You can also identify those who return.

Minpunten:

I would like the mobile application to have a better way of tracking visitors. Better notification Sometimes I do not realize that there are visitors.

Provide a better service

Pluspunten:

It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content.

Minpunten:

I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting.

Great Live Chat!

Pluspunten:

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

Minpunten:

It would be great to improve chat logging and task conversion. It's OK, but it would be great if to improve them a bit.

Useful, but there is better out there

Pluspunten:

Sales IQ is great because it gives your company the ability to interact with your customer faster and easier than ever before.

Minpunten:

I thought Sales IQ is good, but from a functionality and branding point of view there are just too many other companies that do things similar that look more attractive. I think if they want to be a leader in this industry they need to get their branding in order.

Need to fix iOS SDK and or API

Pluspunten:

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Minpunten:

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Great chat tool for your customers

Pluspunten:

This tool is one of the best out there to attend your customers. Easy to integrate to other websites by just entering the code provided in your account.

Minpunten:

No so many options to customize it and code might give you trouble on the integrated websites. Live chat support will help you any time you need.