Zoho SalesIQ reviews

Great live chat tool

Opmerkingen: Overall, the experience has been good. It's the best solution we've found for live website chat and we're excited to explore the other features in the coming months.

Pluspunten:

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Minpunten:

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

Opmerkingen: We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

Pluspunten:

Very cheap (especially when factored in as part of Zoho One) Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up) Integration with CRM + Desk is glorious Mobile app works great, so I can always respond to chats wherever I am

Minpunten:

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Zoho Chat

Opmerkingen: Seamless chat service for our customer service and sales agents.

Pluspunten:

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Minpunten:

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Best in class chat comes like phone call

Pluspunten:

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Minpunten:

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Zoho SalesIQ is essential for online customer service

Opmerkingen: Excellent performance with vey minimum or no issues at all.

Pluspunten:

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Minpunten:

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

this is NOT just a chat program

Opmerkingen: you close deals.

Pluspunten:

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Minpunten:

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Customers love our quick response

Opmerkingen: Salesiq is a great tool. By integration with Zoho CRM, we can quickly follow the actions of our customers and answer questions. We can see how much time the customer needs to go through the ordering process and where necessary we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department.

Minpunten:

So far no complaints. Salesiq does what we need.

Handy Chat Software

Pluspunten:

You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software.

Minpunten:

Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy.

The best way for interacting with website visitors

Opmerkingen: Very happy with the solution. It allows me to be closer to my clients and more available to them. It also allows me to impress my prospects and be more receptive to their needs.

Pluspunten:

- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support

Minpunten:

- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)

Direct chat with people on the website

Opmerkingen: Quite good. have had some good leads from using the live chat bot

Pluspunten:

It allows me to know who is on our website, for how long, if they are recurrent visitors, etc

Minpunten:

the ID of the visitors only is known if they are processed on the CRM

Intuitive interface and a great way to generate customer leads

Opmerkingen: In today's business, monitoring website visit has been increasingly important in improving business brand image, helping achieving more efficient business operation and understanding potential customers. Being able to monitor what web page customers look at also makes our marketing and technical support team more efficient. Marketing team can gather data and find our most popular products while technical support team can increase efficiency by uploading the most commonly asked technical questions.

Pluspunten:

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Minpunten:

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

It's like fishing with dynamite

Opmerkingen: We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website.

Pluspunten:

What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It’s almost perfect.

Minpunten:

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

sales iq is the hidden gem of zoho

Opmerkingen: the integration with zoho crm and zoho campaigns is bar none. The cost of zoho sales iq is about the same as the others (a little on the high side) so it's an obvious choice.

Pluspunten:

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Minpunten:

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Best tool for website visitor tracking and live chat

Pluspunten:

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Minpunten:

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

As part of Zoho 'ONE' - very good value & functionality

Opmerkingen: Good, filled a need but products like FB messenger have taken their place (for us at least)

Pluspunten:

Easy to use, chat works well, clients & users seem to like it

Minpunten:

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.

Zoho SalesIQ provides realtime tracking from ads to deals

Opmerkingen: Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in the best ways possible.

Pluspunten:

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

Minpunten:

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Best CRM Money can buy

Opmerkingen: No issues to date. Never had any major problems. Best CRM out there for the price

Pluspunten:

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Minpunten:

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Zoho customer engagement tool

Opmerkingen: We have used the application to directly engage our potential clients and existing clients and in the process made our selling process quite easy.

Pluspunten:

Allows customer engagement which helps with the selling process as well as building customer relationships.

Minpunten:

Chats sometimes come in without notification which may result in failure to respond to some chats.

Simple and useful

Opmerkingen: I no longer have to go hunting for data and it connects with all my other apps so that is the biggest bonus

Pluspunten:

I have been using SalesIQ since signing up to the Zoho One suite and it's become my defacto reporting tool. It's simple and easy to read.

Minpunten:

Their graphical user interface is not that modern. That may not matter to you but it impacts how fast you can get through it.

Okay resource!

Pluspunten:

Great to show you how many visitors you have on your site.

Minpunten:

Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Zoho Sales IQ Software

Pluspunten:

It is a helpful tool that generates leads for us with the chat automation feature.

Minpunten:

Its price, it costs quite the penny, but it's worth the investment.

Quick and Easy to get Started

Pluspunten:

No coding/programming knowledge required to set up codeless bot. Advanced chatbots can be build with different service providers. Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window. Answer bot is an easy ML bot using resources provided.

Minpunten:

Visitor reports is limited to 1000 records.

Knowing more about your visits

Pluspunten:

I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it.

Minpunten:

We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard.

Great scalable system

Opmerkingen: We are very happy with SalezIQ, we were able to get in touch with our audience with this tool, help them resolve their questions and improve sales by 30%..

Pluspunten:

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

Minpunten:

The configuration with our sites were a bit difficult, especially with wordpress.

Good tool for customer support & lead generation

Pluspunten:

The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.

Minpunten:

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.