tawk.to reviews

Tawk to for live support

Opmerkingen: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pluspunten:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Minpunten:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Opmerkingen: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Pluspunten:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Minpunten:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

It's Forever Free

Opmerkingen: This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true

Pluspunten:

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage!

Minpunten:

The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.

Very good for someone who's just starting out

Opmerkingen: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Pluspunten:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Minpunten:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

A good option to offer a chat support service

Opmerkingen: We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform.

Pluspunten:

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Minpunten:

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

Live chat made easy

Opmerkingen: Helped us chat with clients
Different time zones also enabled us to inform our online customers when we were offline.

Pluspunten:

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Minpunten:

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

Opmerkingen: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Pluspunten:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Minpunten:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Best started for your chat bot needs

Opmerkingen: I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date

Pluspunten:

Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most

Minpunten:

The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat.

A trustful side-kick for our business!

Opmerkingen: Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Pluspunten:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Minpunten:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Not developer friendly.

Opmerkingen: I don't use it because of some technical issues. But I want...

Pluspunten:

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Minpunten:

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

No-cost way to increase customer satisfaction? Who wouldn't want this?

Opmerkingen: We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Pluspunten:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Minpunten:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

It is a great tool when you are starting your business!

Pluspunten:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Minpunten:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Friendly Messaging Application

Opmerkingen: I can easily interact with live users or visitors on my websites.

Pluspunten:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Minpunten:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

You don't have to pay packet for live chat

Pluspunten:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Minpunten:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

The Best Live Chat Assistant Application

Opmerkingen: Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk.

Pluspunten:

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

Minpunten:

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.

Best software for real-time chat

Opmerkingen: It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product.

Pluspunten:

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

Minpunten:

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

Simply Chat Interface between Business & Consumer

Pluspunten:

As the individual in charge of maintaining contact with consumers looking on/requesting information on our website, tawk.to has made the communication both parties seamless. Not only are you able to notice guests looking at your site in real-time, you are able to observe the text that they are preparing to send to you as they write it... allowing extra time as the company to respond with a proper and successful response. Statistics involving location, time, and IP are added benefits when studying visiting consumers.

Minpunten:

There are hardly any negatives about tawk.to. The chat software is simple, non-intrusive, and ready to be of use when need be. The only negative, which should be taken with a grain of salt as it is such a minor detail, is that the incoming text of the consumer can occasionally come in sporadically, or a brief one or two second time pause between existing and currently being written text. This results in a quick jump in the conversation. Again, however, this is the worst experience that you may encounter.

Free Website Integrated Plugin for Chat with Visistors

Opmerkingen: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Pluspunten:

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Minpunten:

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Easily offer customer support from anywhere!

Opmerkingen: Tawk.to has filled a staffing gap for us by allowing us to do support from anywhere at any time. It has expanded our client base and allowed for more productivity and customer satisfaction.

Pluspunten:

I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had.

Minpunten:

Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software.

Excellent value. Tons of features, maybe even too much

Pluspunten:

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Minpunten:

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.

Online communication

Opmerkingen: Because of a lot of functions, it has like visitors type, pages they visit and location, it helps us make more personalized chatting experience especially with repeat customers.

Pluspunten:

The software is easy to use and to implement, gives demographics of web visitors so that you know in which state or country they are. This enables you even to personalise your chat thus increasing customer service. Offers its own tawkto icon on the free version chat and the flexibility to personalize once you pay. The free version is really incredible especially their features of adding someone else for support.

Minpunten:

They add ons are pricey and not worth the amount you will need to pay

Free and Easy Live Chat Platform

Opmerkingen: My overall experience with Tawk.to is really outstanding. I chat with the users of my website and talk with them regarding the products of my website. In this way, I have increased the number of sales in my business.

Pluspunten:

Tawk.to is the best Live chat platform. You can integrate the setup on your website or mobile app very easily. If you are a WordPress user then you can install Tawk.to plugin. Register free, install on your website, and start chatting with the users of your website.

Minpunten:

Tawk.to interface is really easy to understand and use. Every feature and function is perfect. So according to me, there are no cons.

Its efficient and awesome product

Opmerkingen: My experience with tawk.to is awesome. The free application which we can integrated easily on our portal is really awesome feature which enables us to be connected with site visitors and momentum of our website. I have recommended this software to many. Keep it up team tawk.to! thanks.

Pluspunten:

I liked tawk.to product which is really awesome and nice offering. Its easy to use and integration on website is very simple. It offers mobile apps also which makes our life easy to respond customer queries easily. After implementing this product, we have become very attentive to customers. its interface is also very intuitive. its other features like visitors tracking on our website is also really awesome.

Minpunten:

The chat feature on website sometime becomes deceptive to website visitors. The widget customization part sometime may be complex for layman. Now after using this application, i missing advance AI part in this application.

A good all round live chat service.

Pluspunten:

Probably the best ting about tawk.to is that it is completely free, it doesn't matter how many agents or websites you need it's free. It's really easy to use & set-up/installation is easy to.

Minpunten:

I find that the addons can be quite expensive, especially since you have to purchase them on a per widget basis rather than per account. Also the Woocommerce/Wordpress widget could do with some improvements to keep it inline with the Shopify widget as it's missing basic features such as customer & order look up, the abilit to edit/cancel orders. All of which are available in the Shopify version.

An excellent choice!

Opmerkingen: I have really have anything negative to say about the software. It does exactly as it is suppose to and more. The list of features you can use on both the free and paid version is great!

Pluspunten:

The software is easy to setup, and gives you a whole new level of customer/supplier interaction. A requirement in my opinion.

Minpunten:

It can be quite confusing when setting it up on a Wordpress multi-store.