Over tawk.to

Chattool waarmee je contact kunt maken met je klanten via een mobiele app of op je website. Ondersteunt chatgeschiedenis en prestatieanalyses.

Meer informatie over tawk.to

Pluspunten:

Just like if you were talking to any other business in online chat. You are notified very quickly as well when someone is ready to chat, or needs further assistance.

Minpunten:

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Beoordelingen van tawk.to

Gemiddelde score

Gebruiksgemak
4,6
Klantenservice
4,4
Functies
4,4
Waar voor je geld
4,7

Waarschijnlijkheid van aanbeveling

8,8/10

tawk.to heeft een totaalscore van 4,6 van 5 sterren op basis van 270 gebruikersreviews op Capterra.

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Reviews filteren (270)

Pascual
Pascual
Project Manager in Panama
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

5,0 2 weken geleden Nieuw

Opmerkingen: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Pluspunten:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Minpunten:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

David
SDE in VS
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Best live chat software and there is no upfront cost!

5,0 5 maanden geleden

Opmerkingen: It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Pluspunten:

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Minpunten:

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

Nitin
Nitin
Senior Graphics Designer in India
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Very good for someone who's just starting out

3,0 vorig jaar

Opmerkingen: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Pluspunten:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Minpunten:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Imran
Imran
Team Coordinator in Bangladesh
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Best free live chat tool out there

4,0 2 maanden geleden Nieuw

Opmerkingen: Tawk.to served me very well despite being free it's feature loaded

Pluspunten:

tawk.to is completely free without any extra pro plugins, and does it job very well

Minpunten:

Setting up for the first time seemed a little complicated

Anthony
Owner in VS
Design en ontwerp, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

Almost Instant Live Chat

5,0 8 maanden geleden

Pluspunten:

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

Minpunten:

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

Geverifieerde reviewer
Sales Manager in Polen
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

It is a great tool when you are starting your business!

4,0 2 weken geleden Nieuw

Pluspunten:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Minpunten:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

Goran
Owner in VS
Groothandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Tawk.to is great and fairly priced

5,0 2 weken geleden Nieuw

Opmerkingen: Overall, we were happy with all the Tawk.to features. I would recommend it but getting the notifications fixed to work all the time is important. 4 out of 5 stars.

Pluspunten:

Tawk.to software provided us with exactly what we needed. The most used feature was the live chat option. It allowed for multiple team members to chat simultaneously.

Minpunten:

The notifications were really inconsistent. Sometimes they wouldn't show up on phone/desktop and if you aren't monitoring it, you will miss some of the conversations.

James
James
Founder in Maleisië
Geverifieerde LinkedIn-gebruiker
Managementconsulting, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Website Chat Tool

5,0 vorige maand Nieuw

Opmerkingen: Love using Tawk. It's free too. With the plugin for Wordpress, integtration becomes simple. Also, you can choose from different icons to use and edit them too.

Pluspunten:

Very easy to create chat app for your website and insert code into Wordpress site. I used paid wordpress theme, Profit Builder and everything worked fine.

Minpunten:

Doesn't have phone call feature and have to be logged in to receive live chat, otherwise visitors queries will be sent via email.

Geverifieerde reviewer
GM in Spanje
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

We started using this years ago and haven't found a better solution just yet.

5,0 vorige maand Nieuw

Pluspunten:

Easy to implement and use. Client seem to enjoy the fact they can talk to us and it helps to convert users to clients.

Minpunten:

The app on iOS and Mac seems to have become less reliable so we're using website version only now. It's shame but still well useable

Abraham
Abraham
CEO in Nigeria
Geverifieerde LinkedIn-gebruiker
Internet, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pretty Useful Engagement tool for Website visitors

5,0 2 maanden geleden Nieuw

Opmerkingen: Overall, nothing to regret for a service that runs free of charge and yet solves a major problem

Pluspunten:

This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use

Minpunten:

Not all countries can sign up though. Some countries are banned

Boris
Manager in Kroatië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Impressive and free

5,0 vorig jaar

Opmerkingen: We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Pluspunten:

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Minpunten:

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

Antonio
Owner in Kroatië
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overwogen alternatieven:

The best free chat option to integrate with your website

5,0 2 jaar geleden

Opmerkingen: I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Pluspunten:

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Minpunten:

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

QALINA
QALINA
Corporate Financial Controller in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Tawk to for live support

5,0 2 jaar geleden

Opmerkingen: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pluspunten:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Minpunten:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

George Rex
George Rex
Co-founder & CAO in Nigeria
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

A Flexible Chat Option

4,0 vorig jaar

Opmerkingen: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Pluspunten:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Minpunten:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Bill
Bill
President in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

No-cost way to increase customer satisfaction? Who wouldn't want this?

4,0 8 maanden geleden

Opmerkingen: We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Pluspunten:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Minpunten:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

Umair
Manager in Pakistan
Informatietechnologie en -diensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best and Professional Live Chat Software

5,0 2 jaar geleden

Opmerkingen: My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers.

Pluspunten:

If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team.

Minpunten:

Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous.

Erik
Director of Technology in VS
Religieuze instellingen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

add customer service chat to your website for free

5,0 4 jaar geleden

Pluspunten:

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Minpunten:

I really can't think of any valid cons.

Jamil
Jamil
Chief Accountant in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Tawk.to for tracking solutions

4,0 3 jaar geleden

Opmerkingen: Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Pluspunten:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Minpunten:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Ian
Business Development manager in VK
Computerhardware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Not only great for talking with customers but a great visual tool

5,0 3 jaar geleden

Opmerkingen: We introduced Tawk.to as a way to talk with customers who are perhaps reluctant to call or email in case they get the hard sell.
We have found it useful when dealing with customers from abroad who are perhaps not confident enough in their verbal english but happy to type it.

Pluspunten:

1 - it's completely free 2 - It just works, really well 3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular. 4 - you can also see what country your visitors are from and what platform/browser they use 5 - lots of useful automated quick responses

Minpunten:

It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd. The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them. I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use

Rajkishore
Rajkishore
Founder in India
Geverifieerde LinkedIn-gebruiker
Logistiek en toeleveringsketen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Live Chat Software With Bulk Features For Everyone

5,0 vorig jaar

Opmerkingen: I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features.

Pluspunten:

Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too.

Minpunten:

On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately.

Kamal
Technical Support in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Friendly Messaging Application

5,0 2 jaar geleden

Opmerkingen: I can easily interact with live users or visitors on my websites.

Pluspunten:

It primarily includes everything needed for a live chat function. It can be easily integrated into websites. You don't need to be a programmer to use this tool. It also monitors the real and live visitors of a web page.

Minpunten:

There is nothing to dislike for me. The application is perfect for its purpose. I just hope they can have a paid version so as to compete with Zendesk Chat.

Sourav
Sourav
Administrator in India
Geverifieerde LinkedIn-gebruiker
Hoger onderwijs, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Awesome and easy to install chat support system

5,0 4 jaar geleden

Opmerkingen: This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

Pluspunten:

For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website.

Minpunten:

There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard.

Geverifieerde reviewer
HR admin in Zimbabwe
Geverifieerde LinkedIn-gebruiker
Overheidsadministratie, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Live chat made easy

5,0 3 jaar geleden

Opmerkingen: Helped us chat with clients
Different time zones also enabled us to inform our online customers when we were offline.

Pluspunten:

Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website.

Minpunten:

The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay,

Rick
Rick
Director in Argentinië
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

You don't have to pay packet for live chat

4,0 4 jaar geleden

Pluspunten:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Minpunten:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Devyani
Devyani
Customer Relationship Associate in India
Geverifieerde LinkedIn-gebruiker
Bankwezen, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

A must have and easy to integrate live chat application for a startup

4,0 3 maanden geleden

Opmerkingen: Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online.

Pluspunten:

I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website.

Minpunten:

Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users.