Reputation reviews

Reputation.com makes it easy to manage your business!

Pluspunten:

I love being able to manage our multiple locations' listings and social media.

Minpunten:

At times there can be challenges with initial setup, but the processes have improved.

A Solid Partner For Your Business

Opmerkingen: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Pluspunten:

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Minpunten:

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Neutral

Opmerkingen: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pluspunten:

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Minpunten:

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Reputation.com Makes the grade

Pluspunten:

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Minpunten:

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Wonderful Product with Great Flexibility

Opmerkingen: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pluspunten:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Minpunten:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

A Great Partner

Opmerkingen: The team at Reputation has been outstanding and helped us with big issues and small.

Pluspunten:

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Minpunten:

There is nothing that's not working for us right now.

Industry Leading Platform

Opmerkingen: Phenomenal.

Pluspunten:

The overall tool is very user friendly but my biggest praise is to the account team.

Minpunten:

Overall, happy with all functionality and updates they've made

Good...once it's set up

Pluspunten:

Easy to use and works exactly as expected.

Minpunten:

They way undersell the amount of time it takes to set up the platform.

Solid reputation management platform with some limitations.

Pluspunten:

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for.

Minpunten:

I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform.

Makes Social Media Reviews Very Easy to Track

Opmerkingen: You can respond to reviews immediately, especially bad reviews.

Pluspunten:

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Minpunten:

Could have more analytics, but that's not a deal breaker.

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Opmerkingen: The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pluspunten:

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

Minpunten:

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Review - Car Toys

Opmerkingen: Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.

Pluspunten:

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Minpunten:

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

Reputation Management within the Multifamily Industry

Pluspunten:

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Minpunten:

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Simple works

Opmerkingen: I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Pluspunten:

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Minpunten:

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

reputation.com comes highly recommended

Opmerkingen: it's been great from the beginning, and we're now in our 8th year.

Pluspunten:

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Minpunten:

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Reputation.com is making strides at being more customer friendly.

Opmerkingen: When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Pluspunten:

Being able to customize the review request surveys we send out on behalf of our clients.

Minpunten:

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

The service has helped us maintain our reputation score and manage reviews

Opmerkingen: We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pluspunten:

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Minpunten:

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Very good platform

Opmerkingen: With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score.

Pluspunten:

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Minpunten:

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources.

Rep.com Review

Opmerkingen: Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.

Pluspunten:

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

Minpunten:

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

Exactly What We Need

Pluspunten:

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Minpunten:

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

Happy with our decision

Opmerkingen: Pleased

Pluspunten:

The platform is very easy to use and cover a range of items that we needed.

Minpunten:

The platform often has glitches. However, the support team is quick.

RPM - REPUTATION.COM REVIEW

Opmerkingen: I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Pluspunten:

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Minpunten:

I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Helpful tool for managing online reputation for companies with multiple locations

Opmerkingen: Overall, we have had a positive experience with our Reputation.com partners. The support team is quick to assist if there's ever a need,

Pluspunten:

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used.

Minpunten:

We have found very little about the software that we dislike.

Long time user

Opmerkingen: The quick requests are about 90% of my usage. That has been very helpful to me and online reputation

Pluspunten:

Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review.

Minpunten:

The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved

Everything is in one place

Pluspunten:

I love that we were able to combine multiple tools into one.

Minpunten:

Sometimes it can be bugging, but the support team is great.