Reputation reviews

Huge Fan of Reputation!

Opmerkingen: Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform.

Pluspunten:

I love that I can manage the reviews and business listings for my multiple locations through one platform.

Minpunten:

I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Reputation.com Makes the grade

Pluspunten:

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Minpunten:

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Neutral

Opmerkingen: Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pluspunten:

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Minpunten:

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Wonderful Product with Great Flexibility

Opmerkingen: I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pluspunten:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Minpunten:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

A Solid Partner For Your Business

Opmerkingen: We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Pluspunten:

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Minpunten:

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Industry Leading Platform

Opmerkingen: Phenomenal.

Pluspunten:

The overall tool is very user friendly but my biggest praise is to the account team.

Minpunten:

Overall, happy with all functionality and updates they've made

A Great Partner

Opmerkingen: The team at Reputation has been outstanding and helped us with big issues and small.

Pluspunten:

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Minpunten:

There is nothing that's not working for us right now.

Good...once it's set up

Pluspunten:

Easy to use and works exactly as expected.

Minpunten:

They way undersell the amount of time it takes to set up the platform.

Very reliable

Opmerkingen: I would recommend for any business who needs to respond to reviews.

Pluspunten:

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Minpunten:

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Reputation.com makes it easy to manage your business!

Pluspunten:

I love being able to manage our multiple locations' listings and social media.

Minpunten:

At times there can be challenges with initial setup, but the processes have improved.

The ultimate online reputation management platform

Opmerkingen: I've been using Reputation for a few months now, and I'm really impressed with it. Reputation is a powerful online reputation management platform with a lot to offer.

Pluspunten:

Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation.

Minpunten:

I wish there was a free version of the software.

Review Management that keeps you in the know

Pluspunten:

Our team like the review management features and monitoring capabilities.

Minpunten:

We would like to see more analytics from the social features and more capabilities with the surveys.

LOVE it!

Opmerkingen: i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Pluspunten:

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Minpunten:

im not sure there is anything that i dont like at this point

Review - Car Toys

Opmerkingen: Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides.

Pluspunten:

Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place.

Minpunten:

My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience.

The service has helped us maintain our reputation score and manage reviews

Opmerkingen: We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pluspunten:

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Minpunten:

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Great Vendor

Opmerkingen: We have used them over 2 years and depend on their analysis to help us become a better company.

Pluspunten:

It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.

Minpunten:

Not reall y anything to be honest. it is easy to use and a very forward application,

Very good platform

Opmerkingen: With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score.

Pluspunten:

This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly!

Minpunten:

I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources.

Exactly What We Need

Pluspunten:

Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people.

Minpunten:

Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com

RPM - REPUTATION.COM REVIEW

Opmerkingen: I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Pluspunten:

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Minpunten:

I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Terrible service

Opmerkingen: Entired experience was horrible. My rep changed 4 times in first 6 mos, no one else there took care of the problems I had or even told me there was a process change. We did things the way our first rep showed us.

Pluspunten:

Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again!

Minpunten:

Service was terrible, no one is very helpful. HOrrible.

A do-it-all website

Opmerkingen: Rep.com has helped us consolidate our customer sentiment of our entire portfolio all in one place.

Pluspunten:

Rep.com offers intuitive reports that lets our company track performance of all our portfolios. This is just one of the many features rep.com offers

Minpunten:

reports are a bit clunky at times and could use some more abilities for customization. (I may just be being picky with this.)

Great Way to Manage Customer Experience

Pluspunten:

Tons of data with easy ways of displaying useful info

Minpunten:

Social platform is weaker than competition

Review of Product & Service

Opmerkingen: Overall it is a nice tool but could use work on the customer service, and making more platforms like Instragram available to post on.

Pluspunten:

It is fairly easy to use and the reporting features are nice to have.

Minpunten:

Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time.

Review of customer support

Opmerkingen: In the beginning they went over and above to assist, now I feel like we are a bother every time we ask for help.

Pluspunten:

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

Minpunten:

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

review

Opmerkingen: Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Pluspunten:

An all in one solutions for both reviews and reputation management.

Minpunten:

The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram.