Samsara reviews

Samsara is an excellent Fleet Management software

Opmerkingen: I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pluspunten:

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Minpunten:

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

The smart, do everything, connected vehicle solution.

Opmerkingen: Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pluspunten:

Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Minpunten:

The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Samsara

Pluspunten:

Ease of use, good quality of cameras, customer service is on point.

Minpunten:

Everything needs to be able to export in Excel, not just CSV

Worst customer service and value to customer

Opmerkingen: Bad service, client after 3 years and then they can not take care of the client they really don’t care about your needs. Worst service

Pluspunten:

Worst customer service and value for a client needs, [sensitive content hidden] has not skills for customer service and customer service.

Minpunten:

Gps always lose connection I will recommend Air tag apple best gps, nothing compare with that

Great way to keep track of everything

Pluspunten:

You can use this software to monitor your drivers as well as fuel and DEF levels. You can also use it to dispatch and determine ETA's to provide on-time deliveries. Keep track of your driver's movements for the day. You can also view real-time photos of the driver's location and keep track of traffic and other issues.

Minpunten:

I don't have any issues with Samsara. It has a been a great help to me and my work.

Samsara User

Opmerkingen: Customer service it's very poor. I takes forever to fix simple problem. In case if app quit working or something went wrong and driver gets an violation because of the app customer service refuse to fix or remove that violation. Be careful with contract. They hook customers on service agreement ,in case if you cancel before term they will ask for return the device back plus pay the rest of the term left.

Pluspunten:

Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast.

Minpunten:

Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR.

Safety

Opmerkingen: not bad

Pluspunten:

reports for idling, camera views, maintenance reports and tracking.

Minpunten:

location on log book is not as exact as could be. we travel northern canada and gps and logs does not state the locations

KEI Review

Pluspunten:

The customer service. Both [sensitive content hidden] are awesome.

Minpunten:

None really. We enjoy using the units. We are interested to see how our renewal will works.

Great Product

Pluspunten:

I like the easy plug-and-play. Making it end-user friendly makes install and time management very important

Minpunten:

The notifications of engine shutdowns. Many units have shutdown and I don't receive notifications of it. Also I cant see run time of my power equipment from start time to end time. Other products would let me see when the unit was started and how long it ran for in a day. Lots of older equipment we have don't have a CAN buss system to integrate the new GPS wires into. I am unable to see if the generator is running or not.

samsara review

Pluspunten:

all vehicle features displayed, fuel percentage, gps tracking, making routes if needed

Minpunten:

losing gps for some trips out of town where the jos office is

Buyer beware

Opmerkingen: Samsara engages in unethical business practices. Buyer Beware.
I had canceled my contract and purchased another system.
The company was very clear that the contract would not renew. Low and behold, they automatically renewed it and are giving me the run around.
Also, they double billed me in 2020 and I had to fight tooth and nail to have them credit my account.
I was also sent and billed for a device I never used. I contacted them immediately about their shippng error. It was a nightmare. Their finance department strong arms you.
They spend all their money on their sales team. The customer service and billing departments are ruthless and unethical.
GO ELSEWHERE. Here was my letter to their finance dept
"1) have an unused GPS device from Samsara, I want to make sure I haven't been charged for this.
2) The program hasn't been working for Dogwalks. There are at least two vans that I cannot track using the latest version of Chrome. I was on the phone with customer service for over an hour trying to troubleshoot this one day.
3) The system did not work for months for a few of our vehicles. Samsara customer support was of no help. I had to pay a mechanic hundreds of dollars to find the problem and fix it.
4) Yesterday I wanted to find out where I could find information about the different "contracts" Dogwalks has but unfortunately I was constantly interrupted. I'd like to work with a person at Samsara that can help me understand how Samsara works. I genuinely did not understand

Pluspunten:

Easy to install Provides GPS tracking but not as detailed or accurate of other companies.

Minpunten:

Doesn't work in Chrome. Had to spend hours with customer service, renewing Chrome, logging on to different devices and browsers to no avail. So I could only track some NOT all of my fleet. This went on for months and I was never given a credit.

The top of the line loaded with features, if you can afford it!

Opmerkingen: Samsara is the big dog in the industry and has this down to a science. The solutions are scalable for large fleets down to smaller delivery or transportation customers. The up front costs were high for us and the return on investment took time. Users were easily trainable and the feature rich web platform and cloud based video system was exactly what we needed from a safety stand point as it did most of the work for us. The alert system and AI systems were very good and came in handy in terms of driver training coaching and reprimanding. Samsara has paid off on more then one occasion by saving the company from costly or preventable accidents due to poor driving.

Pluspunten:

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

Minpunten:

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Smarter choices

Opmerkingen: It is a choice which we will be regretting until the contract expires
Keep Truckin' and Verizon would have been far smarter choices.

Pluspunten:

Having less than one year, I assure all, there are none.

Minpunten:

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary . Most of it constantly fails.

Samsara vs Teletrac

Opmerkingen: Overall the product is very reliable, the company is very proactive in checking on units and sending out new ones when tracking unit does not even show us a problem. they are very quick to send out add on units. customer service is GREAT !

Pluspunten:

Very comprehensive. There are probably more thing built into the software than we actually loose.

Minpunten:

would like to see mile markers easier on the map search when looking at trucks.

Great Products, Great Customer Service

Opmerkingen: I have touched may departments in Samsara and they always make you feel like they are your #1 customer. Response time is great and they quick to follow-up to make sure everything is to your satisfaction.

Pluspunten:

We are in the honeymoon stage with Samsara and so far everything is great. The implementation team was amazing and made sure the setup process was very easy. The dashboard of the program is great and the integration with my other favorite software is on point. It is the best integration I have seen so far.

Minpunten:

It is a bit pricey but well worth the spend in my book. All it's missing, in my opinion, is a timesheet option for drivers and non-drivers and then I would be totally satisfied.

Stay Away Horrible Unethical Company that Just wants your Money

Opmerkingen: HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

Pluspunten:

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

Minpunten:

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Worst experience customer service not helping anything

Opmerkingen: If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.

Pluspunten:

Looks good that's all noting else is good

Minpunten:

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.

You WILL loose video

Opmerkingen: Not very good. They said this is a stated limitation.

Pluspunten:

You will loose the first minute of almost all motion, the camera doesn't turn on when driving below 5MPH this means for the first 45 seconds or so, you will get no video, this is more than often in my experience have found when drivers will hit a wall or another car. I have missed 5 accidents so far. I subscribed to 3 years with my whole fleet, after on year, I am chalking this up as a loss. :(

Minpunten:

Doesnt record when the vehicle is powered on. You WILL loose important info. I never see when they leave a location, it doesn't kick on until they have hit the road. This means when they first pull of from ANYWHERE, you will loose all video

customer service

Opmerkingen: its been over 2 years , so far we are very happy with the service and functionality of the product.

Pluspunten:

Samasara has a great reputation in the trucking industry. we are using GPS tracking and we are very satisfied with the service.

Minpunten:

we are using trailer tracking system from last 2+ years. we are very satisfied due to: system is very easy to use, great customer service , price is very reasonable, knowledgeable & very helpful staff.

Love it!

Opmerkingen: Love that we made the switch and even my supervisor is starting to love it more and more everyday.

Pluspunten:

I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.

Minpunten:

The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.

Not happy with Samsara at all

Opmerkingen: I am not happy with Samsara. I would not recommend Samsara. Our contract is over next month and I have already found a replacement company.

Pluspunten:

The ifta reports were easy to access and utilize.

Minpunten:

Just about everything else. I was constantly calling with problems, explaining the problem and they said they would help and never call back. When I called them back I was told I have a new rep. This was repeated over and over through the contract. I had some MAJOR issues that were NEVER handled.

Worst Customer Service ever. You can never get anyone to call you back.

Opmerkingen: The cameras and program themselves are pretty good, but I will not stay with Samsara due to terrible customer service and way to many billing / accounting errors that they want to says is the customers fault when it is defiantly theirs.

Pluspunten:

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

Minpunten:

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

nice

Opmerkingen: all good till the cams. told salesman had to have audio. frnt facing cam that he said did have audio doesnt. i got ahold of him and he said he'd get it turned on. ive called and left messages 4 times since and left messages. no reply!! called coustomer service she said she'd give him the message. its been 2 weeks now without a reply. so now im paying for something i didnt want. so to say the least im not too happy..

Pluspunten:

being able to track my fleet.

Minpunten:

at&t spotty service.

Adaptive Product

Opmerkingen: Samsara has been great to work with. They have allowed us to stream line a few of our companies operations. They have also allowed us to increase our companies over all safety with real time tracking and driver coaching.

Pluspunten:

Samsara software is easy to use. It supplies us with full integration with our TMS. The efficiency and ease of use has allowed us to adapt our business in these challenging times.

Minpunten:

The only 2 things I think are cons for this software does not utilize or give us the option to use military time. Also we would like to see a couple different options for video retrieval. I personally would like to see at least the ability to pull a 2 minute video or even up to a 5 minute video.

If you need ELD, you need Samsara.

Opmerkingen: I have used several other ELD systems and eventually found Samsara. It worked out of the box like it should and the admin website is very easy to use as well as the user app. Most of all, when any issue or question did come up, contacting Samsara customer support was simple and they were very quick to respond to our needs.

Pluspunten:

Samsara is very easy to implement and very easy to use.

Minpunten:

There really aren't any drawbacks using Samsara.