Clover reviews

Use in my small businees

Opmerkingen: Clover has been an excellent option for taking payments in my stores.

Pluspunten:

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Minpunten:

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Great modern POS system for independent businesses

Opmerkingen: They installed and set up our Clover devices for us and ensured we understood how to use the device. We rarely run into issues using our Clover systems, and the only issues are internet based and require us to simply check our network connectivity. We are very happy with Clover and would not consider switching.

Pluspunten:

Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.

Minpunten:

Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.

Unreliable and horrible customer support

Opmerkingen: Unreliable. Frustrating. Worst customer service if any product I’ve ever owned.

Pluspunten:

Organization of items within inventory and reporting/closeout

Minpunten:

Worst customer service I’ve ever experienced. System is unreliable as they always have intermittent server issues. Offline frequently when everything else (jukebox. AMI. TVs. Internet electronic dartboards) are just fine

Quick and easy payment processing for small businesses

Opmerkingen: I have had an overall positive experience with Clover. It is incredibly easy to train staff on using the system. When calling their customer support they have been able to efficiently help solve our problem.

Pluspunten:

The credit card reader devices themselves look great aesthetically, very clean looking to have stationed out on a public facing area. After payment is processed you sign on the screen which is quick and easy for both the customer and office. We are also able to accept Apple Pay through it which everyone likes. The handheld device option makes processing payments in other areas of the office fast and easy. Very easy to set up as well for someone with limited technology experience.

Minpunten:

Occasionally the tablets will not work and need system rebooting. A hard reset usually takes care of this for us. It would also be great if you could control the receipt print out instead of all or nothing as some people want them and some do not.

My review

Opmerkingen: It’s neutral not too bad not too good

Pluspunten:

I like the analytics part and how easy it is to learn

Minpunten:

The online ordering sucks u can’t cancel order placed from printing out / reschedule them

Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality

Opmerkingen: Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.

Pluspunten:

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Minpunten:

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Clover Nightmare!!!!!!!

Opmerkingen: We used Clover for over a year at our 70+ year established furniture store. We contacted them over a year ago to cancel our services as we were opting to go with another provider and did. We filed all the requested paperwork to end services with Clover in 2021. HOWEVER, they continued to bill us for a service we NO LONGER utilized and when we confronted them about the issue of billing after CANCELATION, they denied getting paperwork and refused to refund ANY monies. (OVER $2k). The form provided by them and the instructions for resending it had changed and when confronted they denied that also. DISGUSTING BUSINESS PRACTICES! DO NOT USE THEM!

Pluspunten:

The software wasn't the problem. The software was great.

Minpunten:

No complaints about software. The software worked great. However this isn't the ONLY part of running a good and reputable company!

Clover is the best in the market!

Opmerkingen: We have been using clover the entire time I've been with the company and it works great. It's super convenient and makes checking out customers fast and easy!

Pluspunten:

The new handheld device makes processing payments fast and easy. The device can be moved to each desk and throughout the dealership and take it to the customer for convenient invoicing. The customer can sign directly on the screen or we can hand the device to the customer to securely and privately enter their passcode.

Minpunten:

The only thing I would like to change is that the signature print out on the receipt! I think adding that would be a great option.

Clover is a good starter terminal.

Opmerkingen: For the price point, hardware, and the basic software suite, Clover is enough to get the job done. The 3rd party app system is just not great, and felt that I'm having to pay for features that should have been part of the main software suite.

Pluspunten:

The hardware is excellent, looks great, and is easy to set up. Has some great options on the retail front. Great system for a beginning business.

Minpunten:

The app based options are not great. Some have great functionality, but has an added monthly cost for using some of them. The app store atmosphere and added subscriptions from 3rd party vendors was a bit of a letdown. The system is not as versatile or intuitive as an NCR Silver system which I am more familiar with. Permission leveling for certain features is poor.

Clover is inadequate and support is non-existent or unresponsive (same result)

Opmerkingen: Had it for 5 months, it is difficult to use and there is no support

Pluspunten:

I like the way they sell a system to you then don't take your calls.

Minpunten:

There is no support of any kind - sales zero, technical zero, software zero.

Easy, simple and effective

Opmerkingen: Very positive. It's ease of use makes it suitable for every demographic and It integrates well with our other systems like Shopify and Shopventory.

Pluspunten:

Since this system uses android OS so it follows a familiar mobile OS layout. The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn. It's large buttons and integrated barcode scanner makes transactions quick and smooth. It integrates with most common applications such as Quickbooks & Shopify. The option to search for products by typing the name is extremely useful. As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Minpunten:

It's certainly not as advanced as other point of sales systems I've used in the past. Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy. A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month. Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.

Too Simple without the Addition of Add-Ons

Opmerkingen: In our experience, clover has been nothing more than a fancy credit card reader. Our entire company runs through a third party app that manages clover from the other side. The only use clover has become to us is, to accept payment and we are currently looking into changing to a system that better suits our needs.

Pluspunten:

The aesthetic of the hardware fits on par with what is trending. The ability to utilize the barcode scanner is also nice.

Minpunten:

In order to run our business effectively we had to download so many third party apps to do what we had been doing for 30 years on an outdated system. It felt like a slap in the face as it was a turning point for us to upgrade all the systems only to find it was nearly useless for what we needed it to continue doing for us.

Easy to implement and maintain - loaded with great features!

Opmerkingen: Quick customer service, and a excellent interface, clover make POS a great option.

Pluspunten:

Easy to learn and use, with great ability to track inventory and customers.

Minpunten:

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Customer Service

Opmerkingen: Trying to get the original set up support is terrible. You will spend hours on the phone on hold, then transferred to another line to start over waiting, only to be dropped and start over. I have had this experience every time we reactivate our machines. Billing is another issue. We use these on a seasonal and reactivation is a nightmare.

Pluspunten:

Nice user friendly once up and running.

Minpunten:

Inventory is hard to duplicate in all machines. When you download the template it has several errors when importing.

Easy to use and a lot of features

Opmerkingen: My overall experience has been good with Clover. They do have a lot of features we love like invoicing clients directly to their email (it does not track your invoices but it has a pay now button where your client can free type their own information and their payment info is directly emailed to the main user). I also like the modern look of the equipment. I wish the banks and clover had a more direct with each other relationship instead of putting me in the middle.

Pluspunten:

I like the ease of using Clover. Our office has a clover mini that we pass back and forth to the client and we use the virtual terminal for clients who wish to pay over the phone for their telehealth services. Clover also has an invoicing feature that has helped us greatly during this pandemic.

Minpunten:

The machines are costly and because we are on a contract changing your system as your business changes are not easily done. I am not sure if part of this is my bank but I am currently paying for a clover mini I am unable to transfer or switch. The communication between the bank and clover seems to be convoluted. I would make sure you choose a system that has the opportunity to change before 2 years.

DON'T DO IT. Clover POS (Piece of Sh..)

Opmerkingen: Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!

Pluspunten:

It's small and handy is about the only thing good I can say about it.

Minpunten:

Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.

Great but has limitations

Opmerkingen: Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Pluspunten:

Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.

Minpunten:

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Two thumbs up for Clover

Opmerkingen: I have very much enjoyed learning to use the Clover products. I would recommend these products for anyone.

Pluspunten:

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Minpunten:

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

Untrustworthy

Opmerkingen: Signed up with this company in March this year, what they said is not what they did; the amount of
hidden fees this company has is truly disturbing,
not to leave out when I complained they
waved off nearly half of what they claimed I owed
them, not to leave out they have an answer for
every discrepancy one can mention.
I told them that I no longer trusted their company
for taking card payments, disconnected them
from taking payments from my bank,
disconnected the machine & went back to
using SUM UP who have no hidden fees & are
actually for businesses not out to daylight
robbery them. I have since spoken to a
number of merchants using clover to take
card payments & they also spoke if being
charged extortionate figures that were not in
the contract, I've told them to use SUM UP or
any other truly no hidden fees company to
take card payments. Since I went back to
using SUM UP my business is thriving again. If
you want a TRULY successful business DO
NOT USE THIS COMPANY TO TAKE CARD
PAYMENTS Clover then asked me for the bank
details of the bank that I was using which they
had no access to & I told them no & that I was
d going to write a review of how much if a
nightmare & a scam I found them to be. This is the review.

Pluspunten:

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Minpunten:

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.

Not Fit to Handle Hospitality Industry

Opmerkingen: Pros: inexpensive, intuitive, malleable
Cons: wrong fit for hospitality, horrible support, horrible crisis management

Pluspunten:

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Minpunten:

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

Bad online presence

Opmerkingen: Not great impression, especially given we were pushed to buy the hardware.

Pluspunten:

How does a POS during COVID TIMES, not include photos on the online menu? Clover takes the register’s inventory list that is made for in-house ease of ordering and makes a million item list as a “online menu”. Customers are expected to read through the menu like a newspaper. How is this a good marketing strategy? Seams like an ABC rule for any POS company to perfect, if not in normal times, it should be a priority to fix immediately.

Minpunten:

Rep sold the system as competitive to Square. We bought it only because the rep promised to build an online website for ordering, like square does for free. We didn’t know we will be getting a newspaper list filled with items that are priced “ FREE” because the price depended on the size of the drink, “ a modifier” . Hiring a person to give this some thought at clover would be a plus.

Support staffs are not well trained billing errors

Opmerkingen: I would only give them 2 our of 5 stars.

Pluspunten:

Easy to manage, fast tech support, good features such as split payment,

Minpunten:

after we closed our account, they still charged us for the monthly fee $39.95, to the old bank account that doesn't have enough fund. They had been charged the fee to our new bank account for months before we closed the account. Why they charged it to the old account for the final month(should not have charged). We ended up being charged by bank for Overdraft. Offline payment that we were not aware of so were charged $77 for three offline payment! I had hard time understand almost half of the staffs and the phone connection were not good a lot of time, outsourcing or just hired workers in foreign countries for lower labor cost? We switched to a different merchant that still use Clover but I learned the old clover machine won't work anymore. Long wait time when you need to talk to billing or other department

Easy to use

Opmerkingen: I like thier hardware and software but they could improve with their customer service...being quicker and easier to contact.

Pluspunten:

I like that it is always reliable. In 2 years I haven't had any issues of errors either with the software or the machine itself.

Minpunten:

It is hard to contact customer service in the rare event that you need them

It’s my favorite little machine

Opmerkingen: I used to have the station one and the battery on it died so quickly and even if it had 75% it would shut down and take 2 hours to restart. Clover = losing sales for me.
Then I got the flex one and it’s amazing. So tiny and powerful. Beautiful easy experience.

Pluspunten:

I love and and so as my customers. It’s fun and functional. It accepts Apple Pay, and tells you the reason why cards decline, it give you options to view past sales, transactions, reports, refunds, etc.

Minpunten:

The option that I would add is a search for a last 4 digits. Sometimes I have to look up a customer and have to scroll and scroll and scroll to find him. Another issue is with their station models as they need maintenance - your battery will drain and you will lose internet connection.

Tedious inventory management systme

Pluspunten:

One of the worst POS system you can think about. In addition to their nasty customer service, the system lacks to basic features that any POS system should have. The way that they advertise their ability to track inventory is misleading and I would say completely lay. If you are using Clover to keep track of you inventory, you will lose time working with the tedious tasks that cost way more than you would loss someone was shoplifting you daily. And you have to buy their tablet for around $1,500.00 or you need to be locked to 3 years contract that you can't get around it. and also you need to pay for external app in order to get any feature you may think about. Even the basic services that are built in with clover, are not free ; like creating coupon discount. I don't recommend clover to any small bushiness owner.

Minpunten:

the external design and the way that one screen can work for employee and the customer