Beoordeeld op 3-12-2019
Easy to Use and Competitive Rates
Opmerkingen: Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.
Pluspunten: What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.
Minpunten: I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.
Beoordeeld op 26-10-2019
Two thumbs up for Clover
Opmerkingen: I have very much enjoyed learning to use the Clover products. I would recommend these products for anyone.
Pluspunten: Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!
Minpunten: Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.
Beoordeeld op 29-10-2018
Excellent POS System for any business!
Opmerkingen: Overall it is a great pos system!
Pluspunten: When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.
Minpunten: Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.
Beoordeeld op 11-8-2018
Clover for all Merch Needs
Opmerkingen: We've used the same model for almost 3 years and very had any issue, so I can say I'm one very satisfied customer!
Pluspunten: It's easy to use, it's very similar to a smartphone in that it has apps which are all very user-friendly. There are large buttons. When I need to print receipts or run payroll I can get all the info I need with a few taps on the screen. Our device is the clover mini and had a touch screen, its sleek, it looks very updated VS old-style terminals which is an added bonus. But if you have any trouble... you can just click the "call me" button and a live person calls very quickly and guides you through whatever you need!
Minpunten: The devices are not cheap, so if anything happened to it that could be an expensive loss. We lease ours and pay protection plan which is well worth the peace of mind!
Beoordeeld op 7-3-2019
It’s my favorite little machine
I used to have the station one and the battery on it died so quickly and even if it had 75% it would shut down and take 2 hours to restart. Clover = losing sales for me.
Then I got the flex one and it’s amazing. So tiny and powerful. Beautiful easy experience.
I love and and so as my customers.
It’s fun and functional. It accepts Apple Pay, and tells you the reason why cards decline, it give you options to view past sales, transactions, reports, refunds, etc.
The option that I would add is a search for a last 4 digits. Sometimes I have to look up a customer and have to scroll and scroll and scroll to find him.
Another issue is with their station models as they need maintenance - your battery will drain and you will lose internet connection.
Beoordeeld op 3-12-2019
Much Much more than a credit card processor
Opmerkingen: This machine processes all cards. You can set up apple pay and tap to pay very easily. It has helped us streamline our checkout process.
Pluspunten: The clover has more features like time clock, inventory, calculators and so so much more than your standard credit card processor. This system can run your whole business. It is easy to use much like an apple tablet and you are able to customize your apps to fit your business. And trust me there is an app for almost every thing you would need.
Minpunten: I like everything but I do feel like we are under utilizing a lot of its features. Maybe some online training for for our staff would be a good idea
Beoordeeld op 5-6-2018
This software & accompanying app are a good way to accept CC payments securely from remote locations
Opmerkingen: The reason why we choose this software was the hardware that allowed us to accept chips instead of a standard slide of a credit card which is much less secure. Also, because we have individuals accepting payments in remote locations, it was necessary to choose a device that could be used on cell phones or tablets.
Pluspunten: What I like most about Clover is the ability to take payments on any Smart phone or tablet. Each user has a unique username and password that has certain functionality depending on the permissions given to the user which is necessary when multiple user types will be using the software.
Minpunten: What I like least about the software is that you must enter a person's name on the order because only sometimes does the card reader capture the card holder's name making it tough to manually reconcile registers after the fact. Also, the app has the option to use a pin number to avoid having to enter a username and password each time, but the app frequently shuts down when inputting the pin and forces the user to always enter their username and password.
Beoordeeld op 9-4-2018
Clover, simple to use and manage
Pluspunten: Clover is simple to manage, from adding new products to new users, the process is simple and straightforward. The user interface is clear and well formatted, Clover is a very professional looking product. Clover can provide us with reporting data, as a business this is ideal. As an administrator of the system, the home page allows me to access everything easily. From reporting and employees as mentioned earlier, to transactions, everything is easy to manage. Moving on from the software. The Clover hardware is of the highlight quality, from the Clover mini to the printers.
Minpunten: As far as I'm aware, in the Employee setup once an employee has been created, the full name cannot be altered, only the nickname. It would be nice to update employees names.
Beoordeeld op 30-7-2019
Opmerkingen: I like being able to use it on the phone or POS. Customer service is great. They provide training and stay in communication
Pluspunten: Customer service and training was great. POS system is easy to use
Minpunten: Merchant processing fees but very comparable/competitive to similar products
Beoordeeld op 23-7-2019
Pluspunten: sleek design, affordable, easy to use for a novice
Minpunten: reporting, very slow, loosing connection all the time
Beoordeeld op 27-7-2018
I use Clover multiple times every day for Credit/Debit/Gift Card transactions.
Opmerkingen: Ease of Use. Fast and secure credit/debit transactions.
Pluspunten: Touch screen is great with the home screen with all my options. I never have to search to perform my tasks. Being able to pull up the information on my laptop when I am not at the store is wonderful to check on sales for that day. Customer service is one touch away so you don't have to wait on hold on the telephone.
Minpunten: I would like the software to have a training mode in order to train new employees on how to use. Even though it is super easy to use, it would be helpful to at least be able to show the new employees what to do and how to do it without actual customers waiting there while there transaction is being processed by a new person still in training.
Beoordeeld op 6-8-2018
Use in my small businees
Opmerkingen: Clover has been an excellent option for taking payments in my stores.
Pluspunten: My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.
Minpunten: Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.
Beoordeeld op 13-9-2019
Good for basic needs
Opmerkingen: It met our needs when we opened our business but quickly realized that trying to enhance the basic solution with kds, online delivery and ordering would be up to me to figure out.
Pluspunten: Very easy to install and set up and creating the menu was simple but simple comes with basic functionality
Minpunten: Terrible customer support and hard to find anyone willing to help integrate ecosystem partners with our basic clover pos
Beoordeeld op 11-10-2018
WORKS GREAT FOR US AND THE CUSTOMER BOTH
Opmerkingen: Using the Clover terminal has been very benifical for our business, allowing us to easilly help customers as well as tracking who is doing what, at the same time building a database of clients for future use.
Pluspunten: One of my favorite things about using Clover is the easy learning curve and intuitive gui. Being so easy to navigate makes helping customers very easy and transparent for the customer.
Minpunten: While this feature may be available on another model of their console, it would be nice if there was a fingerprint reader to unlock the terminal as we have multiple users who operate with two units. A fingerprint scanner would make it very quick and easy to change between users.
Beoordeeld op 30-11-2018
Great for small businesses
Opmerkingen: Overall Clover has been a good, reliable POS. It is a bit pricey and to purchase yourself out of the contract costs a lot too, but we don't plan on switching at this time
Pluspunten: We use clover as our POS and we really enjoy it. There is a client facing part of the POS so if the want to leave a tip we don't need to ask them, creating an awkward situation. Clover makes it easy to complete the day's sales and close the batch. It also helps us track tips and commissions for each of our employees. It's an overall great system to have
Minpunten: I wish there wasn't a contract as we want the option to switch if we find something that better fits our needs
Beoordeeld op 13-6-2018
One of the best POS I have used
Pluspunten: I love that it is really easy to install and use. Customer service is great! You can easily add products, prices, and have your inventory. You can add other features like customer rewards and ID verification in the case you sell alcohol on your establishment. The processing of cards it's fast. You can add several users and manage their roles and permissions. The best part it is that you can view and check all from online.
Minpunten: I haven't found any cons up to now, the only thing is it will be better if when using it the taxes from certain products will remove automatically. Instead of doing it manually.
Beoordeeld op 10-4-2019
Easy to use!
Opmerkingen: First Data - the company that runs our clover has not been so great as far as customer service. We have had some issues. Their website is also very hard to log into and navigate. As far as our clover mini, the equipment has been great.
Pluspunten: Easy to use, different features within the clover, and comes with the chip! Connects to right to bank account.
Minpunten: We have had customer service issues with First Data, the company that runs the clover. They could improve on this aspect. The First Data website is also awful.
Beoordeeld op 27-11-2019
Great Software, Great Rate!
Opmerkingen: It has enabled my team to be streamlined which has kept costs down and productivity up!
Pluspunten: This has been the best credit card processing solution I have ever used. Clover Go is very straight forward and does not operate in a shady manner like the rest of the industry. The software platform is easy and very useful.
Minpunten: I wish processing Credit Cards on a desktop for phone orders was an easier process. Other than that, this software is great!
Beoordeeld op 5-3-2019
Pluspunten: Clover is really useful especially for small businesses since most of payments done by bank cards nowadays. Also, the devices are really convenient and there are several sizes as well.
Minpunten: I really hate to see that clover device is suddenly offline. That is really uncomfortable especially if you are about to get payment. I need to restart the device while customer is waiting next to me and this process takes around 5 mins.
Beoordeeld op 11-1-2019
Clover POS for Garden Center
Opmerkingen: I have been able to reduce time spent integrating sales with quickbooks. I have been able to reduce time spent on payroll. By automating processes through Clover, I am running more efficiently.
Pluspunten: I love the ease of use, especially for training employees of diverse age ranges and abilities. Point-of-sale is faster, the addition of gift card and customer loyalty apps are easily integrated and increase customer satisfaction, and any issues that come up are easily managed.
Minpunten: The inventory app is good, but not great. My inventory is broken into some unusual categories and I haven't been able to find a good work around. For example, bulk mulch is sold by color in full and half yards, but I haven't found a way to reduce the inventory accordingly.
Beoordeeld op 19-1-2019
A POS system for productivity
Opmerkingen: Clover has allowed us to expand our Bar to a restaurant as well. It also allows for easy management of employees and inventory.
Emailed daily sales reports
Ability to customize pos buttons and sales according to schedule
Inventory capabilities with barcode
Expansive app store
Can't lookup deleted orders
Occasionally the POS system will be out of sync with bank statements regarding deposits
Beoordeeld op 19-3-2018
Wonderful POS System That Customers Love
Pluspunten: Clover is a game-changing POS system for so many small businesses. It makes it super easy for my restaurant staff and customers. We love the system because of all the features and applications. It easily integrates with our loyalty rewards system, inventory system, and gift card system. Another great feature by clover is the tipping process. It makes a customer think about tipping in a different way than traditional non-digital systems.
Minpunten: The maintenance and upkeep of the system are tough as you must continually clean the screens. Also, the systems sometimes freeze on a transaction and require a complete reboot. Overall the benefits outweigh the issues.
Beoordeeld op 3-12-2019
Great for business
Opmerkingen: I'm overall very happy! When I have had questions, customer service has been super helpful with giving me step by step instructions that are easy to understand.
Pluspunten: It is very user friendly. I love that I can take the hand held device into the exam room to check clients out.
Minpunten: It is not the easiest if you have to refund a client. You need to have the credit card on hand from them.
Beoordeeld op 2-5-2019
Great POS System for Medical Office!
Pluspunten: Great little POS System. We use the Clover Flex and I would give it 10 stars for ease of use. I also love the reporting feature, so that at the end of our weeks we have a very clear report of all transactions made. I also love that it has the option to email or text the receipt to the customer, saving on wasted receipt paper.
Minpunten: The only con I can think of is that is it sometimes cumbersome to load the receipt paper. Other than that this is a great product for a small business.
Beoordeeld op 19-7-2019
One of the Better Deal Apps
Opmerkingen: In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics but simple is good. I can't wait to see what other places near me joins the rank of discounts and to build a relationship with their local customers through it as I have through some of mine.
Pluspunten: Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta. For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem. I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!
Minpunten: Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.