Zadarma reviews

The best page for voip services and international number

Opmerkingen: Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.

Pluspunten:

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Minpunten:

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Vaule for money but some anoying quirks

Opmerkingen: The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Pluspunten:

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Minpunten:

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Poor and Unreasonable Customer Service Initially

Opmerkingen: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Pluspunten:

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Minpunten:

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

I soon came to appreciate how this VoIP contributes to efficient & economical business communication

Pluspunten:

Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Minpunten:

I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

The service and quality is good, While CS was poor for a while; however lately it was improved

Opmerkingen: easy to use, exception installation and application. moneywise is reasonable

Pluspunten:

Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Minpunten:

While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Outstanding Service

Opmerkingen: I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too.

Pluspunten:

I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.

Minpunten:

The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.

Not recommended

Opmerkingen: the worse

Pluspunten:

Unable to used at all, too much promises at the end the feature doesn't work at all

Minpunten:

Nothing worked for me, so wasted of time and money, they make jokes about your problem, and blame other for they fraud. Duplicate number? and they blame Whatsapp :-D

Would be perfect if not major issues

Opmerkingen: Could be perfect. Ends up totally wrong.

Pluspunten:

Free PBX and multiple options to share lines and API

Minpunten:

Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.

Flaky service, bad customer support

Opmerkingen: I purchased a virtual number from Zadarma. After setting it up on my phone with their app, I immediately started getting dozens of spam calls a day on the new number. After an unhelpful back and forth with their customer support, I was basically told that they don't know about the history of the numbers they sell and they had no suggestions other than trying a new number. My question about whether this was a common issue with their virtual numbers and whether I should expect an improvement was ignored twice. I said fine, I'll try a new number without any sort of assurance whether that would improve the situation. They cancelled my old number and its features, and then asked for more money to add the same features (SMS service) on the replacement number. Basically, don't expect any meaningful help from their support or for your phone service to be problem-free. Do expect to be nickel and dimed if you run into issues.

Pluspunten:

- local virtual phone numbers - phone app for using virtual number

Minpunten:

- customer support - lots of spam calls to provided phone number

Over all good.

Pluspunten:

Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.

Minpunten:

Call routing fiddly to setup, unable to route calls through other providers e.g. forward to [email protected].

Lo peor que he visto en años

Opmerkingen: LA PEOR EMPRESA Y EL PEOR SERVICIO DE LA HISTORIA ASI TRATAN A UN CLIENTE DE MAS DE 3 AÑOS:1) el servicio anda como el 1/10 las llamadas se tildan, se cortan, los numeros estan recontra quemados usados por millones de empresas anteriormente y se muestran como SPAM2) nunca se escucha el llamado, siempre hay problemas tecnicos, nunca funciona nada bien3) te suben los precios sin subir la calidadLA CEREZA DEL POSTRE1) me robaron 30 dolares, me bloquearon la cuenta para hacer eso y encima no te devuelven, no contestan, te la estiran con el ticket de soporte que te responde 1 vez por semana

Pluspunten:

se pueden hacer llamadas internacionalmente como cuaquier sofware voip

Minpunten:

No contraten nunca esta empresaLo peor es que son estafadores, tardan años en responder los tickets, y miles de cosas mas

Support and Implementation Instructions Beyond Poor

Opmerkingen: This may be an extraordinary piece of software but I cannot base my business on a piece of software where the support organization cannot communicate and where the installation/integration instructions cannot be reasonably followed. They need a technical person with good English skills to go through their implementation directions and they have got to have people who can speak English on their support line before I will reconsider this product.

Pluspunten:

Nothing. I never got it to work. The instructions and support were unacceptable.

Minpunten:

I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out.

Exceptionally Good

Opmerkingen: Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++

Pluspunten:

We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.

Minpunten:

Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.

Zadarma es de gran ayuda

Pluspunten:

Me gusto mucho que sea un sistema basado en la nube ya que permite monitorear desde cualquier citio los procesos que se ejecutan constantemente.

Minpunten:

Por el momento no tengo quejas sobre este aplicativo.

Great product, very good service

Opmerkingen: I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

Pluspunten:

Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)

Minpunten:

I can't find any negative points, so for me, there's no Cons

over 10 years a happy client

Opmerkingen: Virtual offices in 3rd countries during COVID

Pluspunten:

Usually very competitive and good call quality

Minpunten:

Very little..it suits our needs and Zadarma seem pro-active in improving issues

Reliable and cost-effective solution

Pluspunten:

I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).

Minpunten:

A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.

Worst Services Ever

Opmerkingen: Worst Services Ever

Pluspunten:

Was easy to use via their app installed in my phone, but they can stop their services anytime

Minpunten:

Never saw such an unprofessional approach form any service provider. - They require a passport as verification proof. - But now after the same has been provided they say it is not required. - When I asked which document is required, the response is "we recommend you to use some other service provider". - I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client. WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot: [SENSITIVE CONTENT HIDDEN]

Great reliable service!

Pluspunten:

This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores

Minpunten:

We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.

I am very happy with Zadarma! Five Stars and the customer service is AMAZING

Opmerkingen: Great! The overall experience has been great! Customer service is amazing, the costs are very competitive, the service works great! I am all around happy with Zadarma and would like to thank them for making my life easier! Thanks Zadarma team :)

Pluspunten:

The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing! They guided me to the correct settings had me set up in less than a minute. The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service.

Minpunten:

So far I have no issues or complaints about anything.

Very easy to use and useful product

Opmerkingen: Overall experience is great, this service is very good value for money

Pluspunten:

I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service

Minpunten:

There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.

Gran cantidad de canales de comunicación implementados

Opmerkingen: Con el fin de facilitarnos la comunicación entre nuestros asistentes virtuales (chatbot) con los usuarios de nuestras aplicaciones, conocimos Zadarma. Nos permitió la interacción entre nuestro software y los usuarios diarios con los que nuestras aplicaciones interactuan. Lamentablemente, por cuestiones de dinero no la utilizamos con tanta frecuencia como antes.

Pluspunten:

Cuenta con un amplio abanico de canales de comunicaciones implementados, por lo que nos facilitó la conexión con herramientas que hemos desarrollado en la empresa donde trabajo. Si bien la configuración es compleja, no se hizo tan dificil de realizarlo. Cuenta con un amplio catálogo de plataformas para vincular.

Minpunten:

Puede que la configuración de la plataforma requiera de algo de conocimiento para comenzar a utilizarlo.

Scioccata dalla quantità di problemi

Pluspunten:

Non posso dire che mi è piaciuto qualcosa. Sono in ansia ogni volta che lo utilizzo, perché ogni volta si verifica un inconveniente.

Minpunten:

Vengo bloccata per controlli ogni volta che accedo al sito per effettuare qualsiasi operazione. Gli operatori on-line non sanno darmi risposte e sono evasivi, così ogni volta devo aprire un ticket e aspettare una risposta per ore. Intanto non posso operare. E le uniche comunicazioni che ricevo sono che il sistema è stato ripristinato. Mai una spiegazione, mai che qualcuno mi dica il motivo di tutti questi controlli. E' esasperante.

such a dishonest company

Minpunten:

They blackmail me and suspended 10 phone numbers. I paid for them upfront. Find someone else.

A fantastic service for small companies

Pluspunten:

Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.

Minpunten:

I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.