NinjaOne reviews

Best RMM tool on the market

Opmerkingen: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pluspunten:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Minpunten:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Eerder overwogen alternatieven: Atera en Kaseya VSA

Redenen om voor NinjaOne te kiezen: spiceworks wasn't accurately keeping my hardware up to date.

Overgestapt van: Spiceworks

Redenen om over te stappen op NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Best-in-class RMM for internal IT Departments

Opmerkingen: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pluspunten:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Minpunten:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eerder overwogen alternatieven: Datto RMM en N-central

Redenen om over te stappen op NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

Opmerkingen: Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Pluspunten:

Cleanliness of design was nice. Actively developed

Minpunten:

Things that were not present were described as forthcoming, but no roadmap at the time.

Great RMM for the price -Fast, Responsive and Feature rich!

Pluspunten:

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Minpunten:

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Eerder overwogen alternatieven: N-sight en N-central

Redenen om voor NinjaOne te kiezen: Syncro was no longer suitable for our business.

Redenen om over te stappen op NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.

Ninja RMM was what we were waiting for

Opmerkingen: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pluspunten:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Minpunten:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Eerder overwogen alternatieven: Datto SIRIS

Redenen om voor NinjaOne te kiezen: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Overgestapt van: Datto SIRIS

Redenen om over te stappen op NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Great RMM with additional capabilities continuously added - Great price!

Pluspunten:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Minpunten:

Nothing - usually there is something, but I have no cons.

Huge bang for your buck!

Opmerkingen: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Pluspunten:

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Minpunten:

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Eerder overwogen alternatieven: GoTo Meeting

Redenen om voor NinjaOne te kiezen: We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Overgestapt van: TeamViewer en Avast Ultimate Business Security

Redenen om over te stappen op NinjaOne: GoTo/Join were both more expensive and less responsive.

Revolutionary RMM

Opmerkingen: NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.

Pluspunten:

The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.

Minpunten:

Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.

Eerder overwogen alternatieven: Kaseya VSA

Redenen om over te stappen op NinjaOne: We were using Kaseya prior to switching to NinjaRMM and changed for ease of use and integrations that revolutionised our RMM usage.

Ninja Server Monitoring Tool

Pluspunten:

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

Minpunten:

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

Ninja saves the day

Opmerkingen: Improve overall management of endpoints, centrally patch and deploy software within the same platform.

Pluspunten:

ease of use and support is responsive and prompt

Minpunten:

there is anything that i can think of!!!

Eerder overwogen alternatieven: ManageEngine Patch Manager Plus

Redenen om over te stappen op NinjaOne: having a trial on both product and the alternative product just could cut it, Ninja One is way better in terms of feature and ease of use.

Ninja meets all requirements

Opmerkingen: I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

Pluspunten:

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

Minpunten:

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Merci Ninja Rmm

Opmerkingen: I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pluspunten:

I like the contact with the ninja team , the free courses , they help me grow a lot .

Minpunten:

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Eerder overwogen alternatieven: Acronis Cyber Backup en Kaseya VSA

Redenen om voor NinjaOne te kiezen: The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Overgestapt van: Acronis Cyber Backup en Kaseya VSA

Redenen om over te stappen op NinjaOne: I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices

Best RMM out there!

Opmerkingen: We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.

Pluspunten:

Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.

Minpunten:

We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.

Eerder overwogen alternatieven: N-central, Kaseya VSA en ConnectWise PSA

Redenen om over te stappen op NinjaOne: Ease of use and general management was less intense. Ninja RMM also had a great support team based in the US that is always extremely helpful.

Amazing RMM software.

Opmerkingen: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Pluspunten:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Minpunten:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Get the job done

Opmerkingen: Ninja is aggresively customer focused - as it should be.

Pluspunten:

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Minpunten:

Anything can be improved. Some aspects of the interface could be tweaked.

Optimizing time while NinjaRMM does routine work for us

Opmerkingen: Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

Pluspunten:

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

Minpunten:

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Great product

Opmerkingen: again great, lightweight, and working product

Pluspunten:

Software is very easy to set up, and everything is clear from start to finish, easiness of deployment allow us to push it fully with GPO, and that way all new assets get it. Company wide policies are working fine, and we use Webroot integration so we're getting AV protection in bundle.

Minpunten:

Nothing really to report here, everything (fortunately! XD) works

Eerder overwogen alternatieven: Autotask PSA

Redenen om over te stappen op NinjaOne: It offered all we needed from get go, so we didn't even bothered checking alternatives.

NinjaOne Review

Opmerkingen: Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Pluspunten:

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Minpunten:

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

ninjaRMM slices through the RMM competition

Opmerkingen: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Pluspunten:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Minpunten:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Great product for making IT more efficent

Opmerkingen: Great - good trial , great staff, good pricing - ever changing and evolving product

Pluspunten:

Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy

Minpunten:

History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history

Eerder overwogen alternatieven: Atera, Naverisk en Pulseway

Redenen om voor NinjaOne te kiezen: Wanted more from the software to manage end users from a cloud based setup

Redenen om over te stappen op NinjaOne: Combination of good price and great features

Fast and easy to use RMM

Opmerkingen: Pro-active management of our clients. We see problems before the customer realizes it's there.

Pluspunten:

The RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !

Minpunten:

There is no Linux agent, but it's on the roadmap.

NinjaRMM - Our Strategic Partner - Simple and Powerful

Opmerkingen: NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.

Pluspunten:

We partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without. We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).

Minpunten:

There is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.

Simple, straight forward IT management software

Opmerkingen: Overall I've had a great experience, especially comparing to other software I took on at the same time.
The support is great, having an account manager is handy if you need someone, documentation is nice and the software also looks good.
I've been able to support our organisation well with this product and there's probably even more I can do with it that I've yet to discover.

Pluspunten:

The remote control is great to have especially during this period, also being able to see at a glance what state our systems are in. The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product. Having European support is also super helpful, no waiting for US people to wake up!

Minpunten:

It can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps. I do like that they already have integrations with other software and that more are in the pipeline. Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

Opmerkingen: Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

Pluspunten:

Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

Minpunten:

TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)

IT management done easy

Opmerkingen: Fantastic: device inventory, remote management, one-click deploy of apps, etc...
And for the "support" perspective, the alert system has anticipated lot of failures/problems even before end user discovered them.

Pluspunten:

From a single dashboard is possible to diagnose problems and anticipate failures. Daily management (updates, installs, maintenance, etc...) are super-easy.

Minpunten:

Core functions: nothing to add, in my opinion. Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS.

Eerder overwogen alternatieven: Pulseway

Redenen om over te stappen op NinjaOne: EU servers and support