Sterling reviews

Probably the best I have ever used

Pluspunten:

The best thing about this is, it is simple and easy to use. It is pretty works very well for Background checks, I-9 verifications and others. It is quite feature rich.

Minpunten:

It is a little slow, most of the times. Other than that, I like pretty much everything.

Sterling is a solid product. Everything you want in a background screening provider.

Opmerkingen: Overall excellent experience. Salesforce is top notch and customer service has been responsive.

Pluspunten:

Sterling has a very nice interface and overall it's a smooth running program. Great network for drug screens and timely background screening results.

Minpunten:

I would like the move to their Modern Hub completed. Right now we have the two options and can toggle between them. Do the Modern view and just continue to improve that.

Good Services, Poor Customer Service, Dated User Experience

Opmerkingen: Overall, they are a good provider, and one of the only ones in Canada that doesn't a decent job at performing pre-employment checks. Their platforms needs updating as does their SLAs with customers.

Pluspunten:

They have a variety of service offerings that are available to their clients and they often get completed packages in a short period of time.

Minpunten:

They customer service was slow to respond to requests. Their platform is dated, and it doesn't have the best user experience (customer or applicant)

Eerder overwogen alternatieven: Certn

Redenen om over te stappen op Sterling: They were recently acquired by another organization that will position them to be a well known brand.

Sterling Review

Opmerkingen: I have had a positive experience with Sterling.

Pluspunten:

Sterling is very user friendly and the process is very timely.

Minpunten:

Sometimes the different options available can be confusing.

TENANT APPLICATIONS AND SCREENING

Opmerkingen: The low cost and ease of use makes this product perfect for our needs.

Pluspunten:

This work great for performing credit checks on rental applications. Work seamlessly and gives me results within 24 hours. Plus they only charge per check so easily billed out.

Minpunten:

They seem to have a really long billing cycle so I often get a bill long after the check so have to cross check to make sure the proper person is being billed.

Good Product. Beyond Terrible Customer Service

Opmerkingen: As mentioned in my Pros section, running background checks were relatively easy but the customer service gets a 0/10/. Only option to pay is by ACH without a service fee. $5500 in background checks over the course of a few months and now I have to ear 3% using credit card.

Pluspunten:

Running background checks were relatively easy - single use and bulk

Minpunten:

Customer Service and Payment Method - no online payment. 3% fee to use credit card

Eerder overwogen alternatieven: Crimcheck

Redenen om voor Sterling te kiezen: They were purchased by CheckR and they raised the prices through the roof

Overgestapt van: GoodHire

Redenen om over te stappen op Sterling: Came down to cost. They beat out their offer

Not the best with integrations

Opmerkingen: So far, not great. The implementation and integration has not been a good experience.

Pluspunten:

I like that recruiters will be able to trigger the background check.

Minpunten:

The implementation and especially the integration was not smooth. Sterling was limited in how they could integrate with our ATS which required our team to make process changes that we did not want. Plus, when we were trying to set up the integration, it didn't work in its full capacity as advertised by Sterling, and they couldn't figure out why.

Sterling works great under most circumstances.

Opmerkingen: Quick and helpful fulfillment of our diverse background screening process under low-to medium volumes.

Pluspunten:

I appreciate the convenience of the user interface. The technical team at Sterling is educated in the background process law and are able to set up packages containing background check components specifically designed to meet my clients' needs.

Minpunten:

Sterling's process can get bogged down under high volume. There are times when my company processes 20 or more background checks per day. We've had some trouble with turn-around times under these situations.

Sterling Backgrounds

Pluspunten:

Easy to navigate and friendly user. Receive notifications for statuses.

Minpunten:

Too much data entry. Change of date results with no confirmation.

Background checks made easy!

Opmerkingen: Very positive!

Pluspunten:

It's so simple to use and the turnaround time is unreal.

Minpunten:

The pages aren't the most user friendly but once yo learn how to navigate them it's fine.

Sterling Background Check Services

Pluspunten:

One of the best features of Sterling is the fact that they have several different platforms to choose from and you can integrate with your current Applicant Tracking System. Another great feature is the quick turn around on report results.

Minpunten:

Sterling's customer support can be improved upon. Turnaround time is quick, unless you are processing dozens of reports at once.

Logiciel de gestion

Pluspunten:

Ce logiciel fait partie des fournisseurs de services d'antécédents et d'identité. Son avantage est la facilité de vente en détail et personnel sans aucun doute. L'hôtellerie, éducation, et les universités peuvent en bénéficier.

Minpunten:

Pas d'inconvénients, je rassure l'utilisateur à en utiliser.

Sterling is a dependable software.

Opmerkingen: I greatly recommend this software because it removes a great load in Onboarding Specialists' tasks. It gives us the opportunity to work on some other things which cannot be automated. There are some concerns in the background check results but it is very understandable because this is still a software programmed to do specific tasks. Its other features like electronic forms minimizes the use of papers and reports and analytics makes work faster. Great value for money.

Pluspunten:

This product is very easy to use and it makes our work in the HR-Onboarding team more efficiently. Its reports and analytics, electronic forms, and self-service portal are its fundamental features which both applicants and human resource professionals benefit greatly from.

Minpunten:

Its room for improvement would be when it does the automated background checking with The Work Number, it is very sensitive to providing mismatch/issue in it. Basically, this is because it was how it was programmed. It was programmed to be very specific with the details to match. This is acceptable because, after all, this is still a program with limitations.

Sterling-Over all good but needs improvement.

Opmerkingen: I am not completely satisfied with some of the features provided by Sterling but this is the preferred vendor for some of our clients. It has room for improvements.

Pluspunten:

Sterling is an online platform which provides screening and investigation services. I have been using this software for almost 6 years now and it has become advanced as compared to its previous versions. However, there is still quite a lot room for improvement. In most of the cases, the turn-around time for criminal check is quick except for few county/state-wide checks. The package set up process is easy and the customer service is good. It offers variety of checks and fulfil the background check requirements from the client every time. They even offer the facility to schedule appointment for drug and medical tests. The user interface is pretty simple and user friendly and does not require detailed instructions to complete the link. The portal allows view/download the report without the reviewer’s comments. The report generation process is easy and the final report look clean and clear.

Minpunten:

Firstly, there is no intimation as soon as a consultant completes the background check link. They only send an email when the report is complete or they need supporting information/documentation. They should intimate us within 2 days if they are not able to get any response from the employer so that we can start following up with the employee for alternate numbers/documentation. This would expedite the process for everyone. Since there are other strong competitors in the market, they need to focus on the weaknesses in order to sustain in the market.

Robust background screening solution

Pluspunten:

I have used other background check services but this one is the most thorough. It can do a credit check very quickly. Doing a standard background check is typically quick unless the candidate has lived in several different states. For any background check platform, it will generally take a while for it to get through all the states so that's not atypical. I have had more success than not and I do like the way the reports are listed. It's very clear cut and concise.

Minpunten:

On one occasion, I did have a background check take a long time for a candidate and it held up their employment. I'm not sure why it got stuck other than I was told the court was taking a long time releasing records but overall that was the only con I really encountered.

Service is Sterling!

Opmerkingen: We have been with Sterling for 5+ years. We have a great relationship with our team

Pluspunten:

The support we get and the speed at which we get updates

Minpunten:

Court related searches sometimes take too long

Sterling review

Opmerkingen: It solves my problem by providing me an easy faster way to find the right and certified people in my business.

Pluspunten:

Sterling is making sure that they can provide the right people for each Companies so you can be sure that even in this time of pandemic you can still hire the right person for your Company. There sofware is easy to use and it is fast.

Minpunten:

Communication/ Dialogue on Asian countries I guess because the product is Great!

Easy Easy Easy!!!

Opmerkingen: Great program, using this is very helpful to the business field I am in and makes things move along fluidly.

Pluspunten:

Sterling is very easy to use, from the data entry point to finding your completed reports. You can choose your options for running just a background check or adding a motor vehicle report to it. There are also additional options like credit reports for employment purposes and many more. You can pick and choose what you need for each candidate. Turnaround time is generally pretty fast.

Minpunten:

I do not like that I cannot add multiple peoples information at the same time when ordering the same check for more than one candidate.

Easy to use with quick result.

Opmerkingen: Having used this software gives us accurate and quick result necessary in making business decision.

Pluspunten:

This system is very user friendly. You just need a few clicks to complete your transaction. And the result is given to you if not today, you will get it tomorrow. They notify you if there will be delay in the result and will provide you estimated time to completion. I love the free webinars that they provide to their clients. This is something that is very valuable for us as part of their product features. Their customer support team are all great and very knowledgeable of the product.

Fine product with non-existent customer service.

Opmerkingen: Not great.

Pluspunten:

Easy to submit background checks. Also easy to find past ones.

Minpunten:

If you have a problem or one is taking forever to come back, it is next to impossible to contact them. There is no customer service. I also get calls from sales agents trying to sell me Sterling One, when I already use it.

Easy to use

Pluspunten:

To submit a background check, it is very easy and intuitive. Just need name and email and they take care of the rest. They provide good communication to those that are getting the background check and the employer

Minpunten:

We have had a few times where they say documents do not suffice when indeed they are sufficient and that has caused some frustration but otherwise they are very efficient in what they do.

Sterling with leave you stress free

Pluspunten:

Easy to navigate/understand the dashboard.

Minpunten:

I cannot think of a feature I did not like or was concerned about while using the Sterling platform

Clear as day background check

Opmerkingen: Overall, a fast and easy experience. Would recommend

Pluspunten:

I was in the process of getting a new job and needed a background check. This software was offered as the preferred method. It was easy to do. I just had to fill out some of my own information and upload one scanned document and I was done. It was fast and simple.

Minpunten:

The only con was that the software looks a little dated, like something out of the early 00's.

It works for basic needs

Opmerkingen: Sterling works for the basic needs that most of our clients need

Pluspunten:

Sterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.

Minpunten:

Whenever we need a client package set up, the feedback is always extremely slow and frustrating. Even when we express that we need it done quickly.

It's been 2 weeks of my background check, still don't have it and they are delaying my start date

Opmerkingen: I would give 0 starts if I could
I would give 0 starts if I could, it's been 2 weeks since the background started, they sent the back an incorrect background to the company I'll work for and have been trying to fix for one week. Every customer service tell me a different story and no one can resolve a simple issue. I would not use their service, as an applicant I almost feel like giving up the job because of the amount of stress Sterling is causing me, at this point they will delay my start date because they couldn't complete the background. If you care about your candidate don't use this service!

Pluspunten:

Nothing, bad customer service, no consideration or effort to get the job done.

Minpunten:

I would give 0 starts if I could It's been 2 weeks and they don't update me, don't move forward, and can't finish a simple background.