---
description: Ontdek de plus- en minpunten van Issuetrak en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Issuetrak - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Issuetrak](/software/16499/issuetrak)

# Issuetrak

Canonical: https://www.capterra.nl/software/16499/issuetrak

Pagina: 1 / 9\
Volgende: [Volgende pagina](https://www.capterra.nl/software/16499/issuetrak?page=2)

> Issuetrak helpt je bij het beheren van tickets en verzoeken van start tot oplossing. Flexibel, aanpasbaar en makkelijk te gebruiken. Cloudgebaseerd of lokaal.
> 
> Oordeel: score van **4.6/5** door 205 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Issuetrak?

Het platform ondersteunt bedrijven en afdelingen van elke omvang uit een breed scala van sectoren. Het is de juiste partner voor elk bedrijf dat problemen/verzoeken wil bijhouden en hun workflow met een betere zichtbaarheid wil verbeteren.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.6/5** | 205 Reviews |
| Gebruiksgemak | 4.4/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.6/5 | Gebaseerd op alle reviews |
| Functies | 4.4/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Issuetrak
- **Locatie**: Norfolk, VS
- **Opgericht**: 1992

## Commerciële context

- **Beginprijs**: US$ 876,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (lokaal), Linux (lokaal), Chromebook (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Deens, Duits, Engels, Frans, Iers, Italiaans, Nederlands, Portugees, Spaans
- **Beschikbare landen**: Australië, Brazilië, Canada, Duitsland, Ierland, India, Japan, Mexico, Nederland, Verenigd Koninkrijk, Verenigde Staten

## Functies

- Aanstellen (van personeel)
- Activiteitendashboard
- Alerts/Escalation
- Apparatuurbeheer
- Assets volgen
- Auditbeheer
- Audittrail
- Barcode/Ticket Scanning
- Beheer van Service Level Agreements (SLA's)
- Beheer van vaste activa
- Callcenterbeheer
- Catalog Management
- Communicatie via meerdere kanalen
- Configuratiebeheer
- Contactenbeheer
- Controle van goedkeuringsbeheer
- E-mailbeheer
- Facility Asset Management
- Feedbackbeheer
- Gebruikersbeheer
- Goedkeuringswerkstroom
- Inboxbeheer
- Incidentenbeheer
- Interactie bijhouden
- Kennisbankbeheer
- Kennisbeheer
- Klantenbinding
- Klantendatabase
- Klantenondersteuning
- Live chatten
- Mobiele toegang
- Onderhoudsbeheer
- Opdrachtenbeheer
- Preventief onderhoud
- Problemen bijhouden
- Projectbeheer
- Real-Time Monitoring
- Releasebeheer
- Samenwerkingstools
- Taakbeheer
- Taakvoortgang bijhouden
- Ticketbeheer
- Volgen en analyseren van gebruik
- Voor meerdere talen
- Voorraadbeheer
- Werkorderbeheer
- Wijzigingsplanning
- Workflowbeheer
- Zelfserviceportal
- Zoeken in gehele tekst

... en 30 meer functies

## Integraties (10 in totaal)

- Gmail
- Google Analytics 360
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Power BI
- Okta
- SendGrid
- Slack
- Zapier

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Klachtenbeheer software](https://www.capterra.nl/directory/30674/complaint-management/software)
- [Issue tracking software](https://www.capterra.nl/directory/30675/issue-tracking/software)

## Alternatieven

1. [Jira](https://www.capterra.nl/software/19319/jira) — 4.4/5 (15314 reviews)
2. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3409 reviews)
4. [GitHub](https://www.capterra.nl/software/129067/github) — 4.8/5 (6155 reviews)
5. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Great product and amazing support. IssueTrak Support is always just a phone call away." — 4.0/5

> **Richard** | *10 oktober 2017* | Hoger onderwijs | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Easy customize-able solution for tracking issues, assets, billing, and surveys. Pricing setup so that you can pick which features you need and can really customize to suit the needs of your organization.  Anytime I find something I feel IssueTrak can improve on or do better they are always there to listen and have a community of IssueTrak users to really listen to their customers. They go above and beyond in this area truly and are a pleasure to work with.
> 
> **Minpunten**: Not able to Scan/Audit Non-Windows devices (luckily for us that is a minor detail). Locations are a little weird for a single site location such as an educational institution but it works. Just takes a bit of learning how the system functions.
> 
> Asset management, Helpdesk ticketing solution, Auditing assets to verify software updates are complete, Reporting, Surveys, a good all around solution that is customize-able and affordable.

-----

### "Solved a big problem for us" — 5.0/5

> **Gary** | *6 mei 2025* | Levensmiddelen- en drankenindustrie | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use.
> 
> **Minpunten**: Having to make changes.  Sometimes it is not very intuitive and have to hunt for things.
> 
> Everything has been very positive from roll-out to set-up to ongoing support.

-----

### "Eh" — 3.0/5

> **Ron** | *12 mei 2022* | Informatietechnologie en -diensten | Aanbevelingsscore: 2.0/10
> 
> **Pluspunten**: I had a great experience when I requested some training.
> 
> **Minpunten**: Reporting is cumbersome and limited.  This is my biggest issue with the product.  Need to be able to configure reports without saving and/or creating queries.  Need a hierarchical folder structure for saving reports instead of them all being bunched in one place.  Need to be able to build multiple dashboards for different things and display data in multiple ways.

-----

### "Great value, functionality and support for the cost." — 5.0/5

> **Gabriel** | *16 mei 2024* | Diergeneeskunde | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being.
> 
> **Minpunten**: It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing.
> 
> Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless.

-----

### "Issue track is the best issue tracking system that we have ever used" — 5.0/5

> **Christopher** | *25 juli 2023* | Lucht- en ruimtevaart | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: The best part to the issue tracking is that you can configure the system to fit your needs.  Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business.  This is huge for us.
> 
> **Minpunten**: Their continued follow up to make sure I was caught up on the homework I needed to do.
> 
> Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team.  they have always good to follow up to make sure all your needs have been met.

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Pagina: 1 / 9\
Volgende: [Volgende pagina](https://www.capterra.nl/software/16499/issuetrak?page=2)

## Links

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