Drip reviews

Drip Is A Great Email Marketing Software

Opmerkingen: It was a nice overall experience with the Drip. My team used this tool as the best source of our revenue.

Pluspunten:

We used Drip last entire year, for our email promotions and automations. It's the great tool I used so far.

Minpunten:

It's not 100% complete as per my experience of use so far. I liked the features, but it's should be more way better.

So many possibilities with Shopify

Opmerkingen: Drip solved problems we didn't even know we had. For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result. We could not do that previously and would have had to leave money on the table while they were gone (we are a small company.) Currently we have really just focused on our brick and mortar business with Drip but I anticipate when we ramp it up for our ecomm store we will see some really interesting results there too. Our overall experience has been very positive.

Pluspunten:

If you sell a lot of different types of products and customers, Drip's ability to help you segment people automatically is amazing. We switched from MailChimp to Drip when Shopify broke and MC broke up but we also needed something more robust for our click and brick as our ecomm started to take off. I love that you can trigger events based on actions like when a subscriber clicks on a certain page on your website and the Facebook custom audience integration is very useful and has upped our targeting strategy on social too. Looking back on what we were doing with MailChimp vs. Drip, I kind of just laugh. They're hard to even compare. This is a full blown marketing and CRM suite and Mailchimp just sends emails. I still feel like I have more I can learn and do with Drip which is exciting. Support is very helpful and quick.

Minpunten:

The email builder is improving but needs work still-you need to really inbox test because it will not save you from yourself. Images are skewed in some email clients if you check the "constrain image" box for example, so don't check that box! There are some other weird bugs in it but they just came out with a new version which is for sure an improvement. You can now select your products from your Shopify store which is HUGE but I would love more flexibility on integrating products and collections dynamically. The alt text doesn't work in the builder which seems weird to me and I don't have a big enough team to hand code the amount of eblasts we send. I want to add I don't think this is for the casual marketer. In other words, you could get overwhelmed very easily by the bells and whistles so while this is awesome for marketing automation geeks, I would make sure it isn't too complicated for your business goals.

State of Drip - post LeadPages acquisition

Opmerkingen: Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent.
Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time.
I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.

Pluspunten:

The automation is top-notch. When it works.

Minpunten:

The automation simply doesn't work all the time. For now particular reason, workflows get stuck, or just don't fire. Tags get applied twice. And support is, well, they're just not there. The support wait-times on my last few issues was litteraly always 8-9 days until the first answer from them.

Using it for all our clients

Opmerkingen: My experience been awesome - as I also manage marketing campaigns for small to medium businesses, I recommend them using the application too.

Pluspunten:

I like the easy of use and all the integrations that Drip provides. It is very useful to my business.

Minpunten:

I do not have what to dislike in Drip. They do what they have to do.

Great UI but lacks some advanced features

Pluspunten:

The UI is very intuitive; you can start developing your workflows from the get-go. The only way you can appreciate its seamless UI is when you start using different software and you think why is this so difficult?

Minpunten:

Few advanced features like recording sales owners are missing along with advanced formula fields.

ok, but looks like it has no UI updates or improvements in the last 2 years

Opmerkingen: it's been a good two years, the tool is very reliable, but it's just not worth the price compared to the competition. it is slower, difficult to handle and to create automations.

Pluspunten:

reliable, good segmentations and data processing possibilities.

Minpunten:

too expensive, UI not so good, constantly slow.

A big jump forward in my business!

Opmerkingen: Excellent. I need data to survive and I need to know what my customers are looking at. I can segment things, see which headlines work best, and give my customers a better product.

Pluspunten:

Numbers don't lie. Data is king, and Drip gets me the data I need to reach my audience, particularly as an established business with a large email list. The bigger you are, the easier things run through Drip.

Minpunten:

It takes some getting used to when creating workflows and automations, but it's no more difficult to use than any other product out there.

A serious contender as an ecommerce CRM

Opmerkingen: It has been great. The CRM is truly geared towards Ecommerce and there are many ways you can configure the platform for your specific needs.

Pluspunten:

I really like the concept behind it. The interface is intuitive and easy to use even for new users. You can configure your campaigns in many different ways and you can know with details what people are doing on your website and what emails are they reading.

Minpunten:

The email creator isn't very easy to use. I prefer other interfaces that are more polished. Also, if you aren't using their forms you cannot get statistics into your website.

Drip automates our email flows

Opmerkingen: Slow start due to steep learning curve, but very capable and advanced once mastered.

Pluspunten:

We use Drip for always-on campaigns, like our website's lead magnet. In fact, creating an attractive lead magnet for our site was super easy to do.

Minpunten:

There is a learning curve for both terminology, and how to set up campaigns and workflows. But once you get the hang of it, it's a really advanced software.

Drip: Epitome of excellence

Opmerkingen: We have tried using Drip for a little less than a year. We have loved the innovation that Drip bring to the marketing world. Allowing to send personalized emails and get in-depth analytics using their dashboards. They also allow you to create free account with limited accessibility to test the tool. We feel this is a good ROI tool.

Pluspunten:

1. You can send email sequences and understand who opened, clicked, or subscribed to your campaign. 2. You can also get a list of emails who unsubscribed from your campaign 3. You can always add a delay between two email sequence 4. It is possible to send bulk emails using their broadcast feature

Minpunten:

1. It is not the best when it comes to non-ecommerce category 2. They can help with a cookie to give analytics of people who visited your website 3. Pricing is on a little higher side

Drip is a lean email marketing automation platform laser-focused on workflows that's great for B2Bs.

Opmerkingen: We were able to significantly cut costs from our previous ESP by switching to Drip while retaining most of our functionality (only losing landing pages, but Leadpages offers a good alternative that is still affordable at a fraction of the price). We are in the process of moving to a marketing automation suite only because one problem we encountered with Drip was that it was difficult to synchronize data between our legacy platforms.

Pluspunten:

Drip has the powerful automation features that you often have to pay thousands of dollars more a year for with marketing suite platforms. If you only need the automated email portion and not all the other features, Drip delivers a streamlined experienced that's designed to cater to B2B users that want to utilize nurture campaigns to cultivate and convert leads. Because of this, creating workflows is incredibly simple and intuitive. The platform also has some interesting features you don't find in many other ESPs, such as being able to check a box to re-send emails using a different subject line to contacts who don't open the first one. It also does not deal with contacts in lists, but rather contacts live in only one instance in the platform and rather than using lists to segment your contacts, you use tags. Some may dislike this approach, but I personally find being able to get away from endless lists to be liberating.

Minpunten:

The platform lacks a WYSIWG editor, and only works with html or plain text. While this may be fine for many users, it might be off-putting for those less tech-savvy users who are used to creating and editing emails inside of their ESP. Also, the platform, in my opinion, is deceptively counter-intuitive despite its simple appearances. As someone who has used several of the popular ESPs on the market (Mail Chimp, Constant Contact, Stampready, etc...) I found the process to create and send emails confusing and had to contact support several times initially. This was rather frustrating because at the time they only offered support via email. I understand that they are trying to expand support to other methods however. I like to call someone if I'm having a problem, so the lack of phone support was a miss for me.

Comprehensive software!

Opmerkingen: Cool. It's way better than Active Campaign! Early days, but looking promising!

Pluspunten:

Nice drag-and-drop templates, and an intuitive user interface. Also seems more reliable than AC was.

Minpunten:

It's occasionally buggy with our RSS feed Also, the reporting sucks, as it's a whole day before analytics appear after an email send

Great And Easy To Use ESP

Pluspunten:

The design and interface is beautiful and very easy to use. I can imagine that even people completely new to email marketing would figure it out very easily. Great email builder tool. Easy to integrate.

Minpunten:

Our primary issue was with the magento integration and it only pulling in some of our customer data. Ex: It would show that we had just over 10k customers, which is a fraction of the real number. When we switched to Klaviyo it displayed correctly.

The interface can change quite a lot on you in the course of a year

Opmerkingen: Drip's support team is quite helpful, but the software itself doesn't do the user many favours. It does save you time with email workflows, but the process of using Drip day in and day out involves a lot more clicking and re-filtering than necessary.

Pluspunten:

We handle a lot of our email marketing through Drip and we're able to set up some complex workflows and rules to save a lot of time, while still offering our own customers a good, consistent experience.

Minpunten:

Drip's UI can change quite a lot, and their latest move to a side menu (instead of a top menu) has added a lot of clicks to everyday work. The menus used to have a hover effect, so you could select a sub item with one click. The new design requires a click to activate the menu, and a second click to select the subitem. You multiply this over the days you use Drip and this really adds up. I also find it disruptive that I can't save my preferred views in each category. I have my own sign-in and yet the views for broadcasts (single emails) always defaults to no tags. I'd much prefer to see the newsletters and webinar emails that I send, while filtering out the sales emails that are also in that list.

A day to learn. A lifetime to master.

Opmerkingen: Overall, the whole thing has been great: cost, customer support, and the general system.

Pluspunten:

I love that Drip is simple enough for someone with no marketing automation experience to pick up and use pretty easily. But that, once that initial hurdle is conquered, there are incredibly advanced features, as well. I have barely scratched the surface of what it can do, but I know that it'll be quite a long time until I figure it out all. However, along the way, I'll have exactly what I need to do the basics, and don't need to hire someone to do it for me.

Minpunten:

The analytics take a bit to dig into, sometimes. They're on so many screens, so it's hard to decipher some of the more insightful information. Also, the workflows aren't always the most intuitive things, but simple tutorials are helping with that. It's better than most other systems.

Amazing value, feature rich!

Opmerkingen: Overall I am super happy with Drip and would recommend it to others, even those who are NOT tech savvy!

Pluspunten:

Drip is a marketing automation platform, not just an email distribution system. It does so much more than send email blasts. It helps you qualify and nurture leads, leading to a better experience for your customers and you!

Minpunten:

It takes a while to learn how to use all the features, specifically the rules, workflows, tags and custom fields. However, once you learn the basics, it's simple to maintain.

Great List Management

Opmerkingen: Unbelievable customer service, fast response time, helpful videos... I just flat love this.

Pluspunten:

Automated workflows for list management and adding/removing tags makes for an incredible ability to segment and automate your subscribers! Blows mailchimp out of the water!

Minpunten:

There's a steep learning curve, but it's really as simple as it gets. Not a lot of good support for HTML emails, but that's okay--and they're making improvements.

Caution: They increase the prices without grandfathering current customers

Opmerkingen: We have used the Drip service for approximately 3 years. From one day to the next they have increased (too much) the prices without respecting the original price. This company is not recommended.

Pluspunten:

In general terms it is a good marketing automation tool.

Minpunten:

The technical support needs to be improved and the tool is not very intuitive. They increase the prices and do not care how many years you have as a customer.

Best automation platform for SMB

Opmerkingen: Drip is, in my opinion, the best marketing automation platform for the SMB. I've worked with more automation platforms than I can count on one hand, and Drip simply takes something that's supposed to be complex and makes it super easy. We now use Drip with most of our SMB clients.

Pluspunten:

easy to use very powerful great price

Minpunten:

email templates are somewhat basic, but they work well anyways.

Full Featured Autoresponder does it all!

Opmerkingen: Drip does what I need it to do. There are some integrations that I wish worked better, but I am not sure if it is on the Drip side or the other services. Overall though, it works well and requires very little input from me after the initial setup for a campaign.

Pluspunten:

Many features are easy to use and they work very well without any input from me. The main console is easy to understand and the knowledge-base is full of helpful articles. Tagging and custom fields allow subscribers to be segmented with ease. Support is top-notch.

Minpunten:

The workflows can tend to get a bit difficult to set up and manage. Integrating custom fields with Leadpages could use improvement.

Manage your Subscribers

Opmerkingen: I love the functionality of this software! Nothing else compares to it in my opinion. The customer service is quick and easy to understand, and I love how the developers really listen to implement what I need for my business within their software! Bravo!

Pluspunten:

Ease of setting up workflows and subcriber tags. The ability to qualify my leads with a lead score.. the integrations with other software is awesome!

Minpunten:

So many choices, one can get confused between campaigns and workflows and when to use which.

Fantastic for your mailing list

Pluspunten:

I love the tagging system. It makes it super easy to find people inside of your account. I also really enjoy the workflows

Minpunten:

I wish you could split test headlines using their legacy email templates

Good for our targeted email cadences

Opmerkingen: Drip helps me to send targeted email cadences to our prospects and customers and measure if they are ready to buy/engaged with our product/content. For us as a rather small company with a limited number of subscribers Drip is a solid solution for our email marketing needs.

Pluspunten:

I like the workflow and rules capability. Also the unlimited tags and the easy integration with Salesforce and Zapier is important for me. Support is usually fast, friendly and competent.

Minpunten:

Sometimes, the app could be faster. Also, there is not a preview function for one-off emails. Sometimes, it takes too long until an immediate broadcast is sent out.

Drip Drip

Opmerkingen: Reaching a mail list of 50000 +. Could use more help when you make changes that are pretty drastic. Grateful that you're always on The Cutting Edge.

Pluspunten:

Total flexibility. You can separate your prospects infinitely.

Minpunten:

Very complicated to program. A person who does this for me is very intelligent and experienced. He's done a great job but it's required much time on the phone with drip.

Easy to use yet highly comprehensive

Opmerkingen: Behavioral email campaigns are often complicated to setup with other softwares, however with Drip it's really really simple. Tracking works flawless, triggers and automations never fail. It really helps us to build complicated email marketing campaigns, yet without spending too much time as it is quick and simple to setup.

Pluspunten:

Drip provides an incredibly easy-to-use and intuitive interface that is suitable for both novice and advanced email marketers. It provides all the necessary features and more, is easy to set up, and offers everything you need for your email campaign. The software was recommended to us by my good friend Andre Chaperon, who's is arguably the most significant email marketing specialist in the internet marketing industry, and so far lived up to every expectation.

Minpunten:

I don't really have any cons honestly, the software works perfectly for our needs.