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Over Drip

Drip is de eerste e-commerce CRM ter wereld. Duizenden B2C-marketeers stappen af van typische ESP's en verkopen meer met Drip.

Meer informatie over Drip

Pluspunten:

Their multichannel touchpoints help me to maximize the contact I have with clients and make sure I'm hitting them where they'll actually see me.

Minpunten:

Expensive in the market when compared to other tools and it is burden for freelancers and early stage bloggers.

Beoordelingen van Drip

Gemiddelde score

Gebruiksgemak
4,1
Klantenservice
4,2
Functies
4,4
Prijs-kwaliteitverhouding
4,2

Waarschijnlijkheid van aanbeveling

8,0/10

Drip heeft een totaalscore van 4,4 van 5 sterren op basis van 181 gebruikersreviews op Capterra.

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Reviews filteren (181)

Chetan
Chetan
Director in India
Geverifieerde LinkedIn-gebruiker
Kleding en mode, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Drip Is A Great Email Marketing Software

5,0 3 jaar geleden

Opmerkingen: It was a nice overall experience with the Drip. My team used this tool as the best source of our revenue.

Pluspunten:

We used Drip last entire year, for our email promotions and automations. It's the great tool I used so far.

Minpunten:

It's not 100% complete as per my experience of use so far. I liked the features, but it's should be more way better.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

So many possibilities with Shopify

5,0 5 jaar geleden

Opmerkingen: Drip solved problems we didn't even know we had. For example, we are able to automate a lot of our social and email marketing through Drip before a team member takes leave of absence so things aren't going to hurt as bad for the team as a result. We could not do that previously and would have had to leave money on the table while they were gone (we are a small company.) Currently we have really just focused on our brick and mortar business with Drip but I anticipate when we ramp it up for our ecomm store we will see some really interesting results there too. Our overall experience has been very positive.

Pluspunten:

If you sell a lot of different types of products and customers, Drip's ability to help you segment people automatically is amazing. We switched from MailChimp to Drip when Shopify broke and MC broke up but we also needed something more robust for our click and brick as our ecomm started to take off. I love that you can trigger events based on actions like when a subscriber clicks on a certain page on your website and the Facebook custom audience integration is very useful and has upped our targeting strategy on social too. Looking back on what we were doing with MailChimp vs. Drip, I kind of just laugh. They're hard to even compare. This is a full blown marketing and CRM suite and Mailchimp just sends emails. I still feel like I have more I can learn and do with Drip which is exciting. Support is very helpful and quick.

Minpunten:

The email builder is improving but needs work still-you need to really inbox test because it will not save you from yourself. Images are skewed in some email clients if you check the "constrain image" box for example, so don't check that box! There are some other weird bugs in it but they just came out with a new version which is for sure an improvement. You can now select your products from your Shopify store which is HUGE but I would love more flexibility on integrating products and collections dynamically. The alt text doesn't work in the builder which seems weird to me and I don't have a big enough team to hand code the amount of eblasts we send. I want to add I don't think this is for the casual marketer. In other words, you could get overwhelmed very easily by the bells and whistles so while this is awesome for marketing automation geeks, I would make sure it isn't too complicated for your business goals.

Eugen
Java Consultant in Roemenië
E-learning, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

State of Drip - post LeadPages acquisition

1,0 6 jaar geleden

Opmerkingen: Drip used to be great. Really great. I've been with them since the very early days and I never had any problems. Plus, their support was excellent.
Unfortunately, after the LeadPages acquisition, things started getting progressively worse. Not right away, but slowly, automation started failing, workflows would get stuck, or simply not fire for no particular reason, etc. And support times got slowly worse until the crazy point we're at today, with support getting back with feedback after more than a week almost each and every time.
I never thought I'd be writing a negative review for Drip of all things. But, here I am, planning my migration.

Pluspunten:

The automation is top-notch. When it works.

Minpunten:

The automation simply doesn't work all the time. For now particular reason, workflows get stuck, or just don't fire. Tags get applied twice. And support is, well, they're just not there. The support wait-times on my last few issues was litteraly always 8-9 days until the first answer from them.

Reactie Drip

6 jaar geleden

Hello, Eugen, Thanks for putting your trust in Drip these past few years and for taking the time to tell us about your experience. The truth is that we¿ve been growing pretty quickly this past year, and our own growth kind of outgrew our support britches for a little while. That being said, we¿ve been busy expanding our support squad. While support had previously been offered from 9 am ¿ 5 pm, M¿F, we¿re now helping people an extra 20 hours per week from 7 am ¿ 7 pm, M¿F. This has cut our support response time significantly, and our No. 1 aim is to help answer everyone¿s questions well within the 24-hour mark. We don¿t ever want people to feel like they¿ve been left hanging, and we¿re sorry you¿ve felt some pangs as we grow. We haven¿t been seeing any issues on our end in regard to automations working, but we¿re hoping that we¿ll be better able to answer your concerns with our extended support. Thanks again for your review and for riding along with us as we grow.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Using it for all our clients

5,0 2 jaar geleden

Opmerkingen: My experience been awesome - as I also manage marketing campaigns for small to medium businesses, I recommend them using the application too.

Pluspunten:

I like the easy of use and all the integrations that Drip provides. It is very useful to my business.

Minpunten:

I do not have what to dislike in Drip. They do what they have to do.

Reactie Drip

2 jaar geleden

Hi We are delighted to hear that you enjoy Drip's platform. It is good to hear that you use automations and are happy with the ease of use and integrations. Best regards, Sebastian from Drip.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Great UI but lacks some advanced features

4,0 2 jaar geleden

Pluspunten:

The UI is very intuitive; you can start developing your workflows from the get-go. The only way you can appreciate its seamless UI is when you start using different software and you think why is this so difficult?

Minpunten:

Few advanced features like recording sales owners are missing along with advanced formula fields.

Reactie Drip

2 jaar geleden

Hi Thank you so much for your review. We are glad you've found value in the product, especially the UI. Best regards, Sebastian from Drip.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A good ecommerce email system, but not without some flaws

4,0 4 jaar geleden

Opmerkingen: Drip was not an easy switch from MailChimp. I will probably go back to MailChimp pretty soon.

Pluspunten:

Drip is a good ecommerce email system, particularly for Magento. It's relatively easy to set up automations and manage ecommerce contacts, purchases, and other data. It's similar to other email platforms in terms of set up, templates, and flexibility.

Minpunten:

The demo made it seem like the integration with Magento was the easiest thing in the world, but there were several hiccups at launch. The reporting leaves a lot to be desired, and the automations don't work as seamlessly as I'd like.

Steven
Content Creator in VS
Mediaproductie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

A big jump forward in my business!

5,0 3 jaar geleden

Opmerkingen: Excellent. I need data to survive and I need to know what my customers are looking at. I can segment things, see which headlines work best, and give my customers a better product.

Pluspunten:

Numbers don't lie. Data is king, and Drip gets me the data I need to reach my audience, particularly as an established business with a large email list. The bigger you are, the easier things run through Drip.

Minpunten:

It takes some getting used to when creating workflows and automations, but it's no more difficult to use than any other product out there.

Carlos
Director of Design and Development in VS
Design en ontwerp, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

A serious contender as an ecommerce CRM

5,0 5 jaar geleden

Opmerkingen: It has been great. The CRM is truly geared towards Ecommerce and there are many ways you can configure the platform for your specific needs.

Pluspunten:

I really like the concept behind it. The interface is intuitive and easy to use even for new users. You can configure your campaigns in many different ways and you can know with details what people are doing on your website and what emails are they reading.

Minpunten:

The email creator isn't very easy to use. I prefer other interfaces that are more polished. Also, if you aren't using their forms you cannot get statistics into your website.

Brian
Owner in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Drip automates our email flows

5,0 4 jaar geleden

Opmerkingen: Slow start due to steep learning curve, but very capable and advanced once mastered.

Pluspunten:

We use Drip for always-on campaigns, like our website's lead magnet. In fact, creating an attractive lead magnet for our site was super easy to do.

Minpunten:

There is a learning curve for both terminology, and how to set up campaigns and workflows. But once you get the hang of it, it's a really advanced software.

Oliver
Oliver
Network Administrator in VS
Geverifieerde LinkedIn-gebruiker
Managementconsulting, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

True, Choices have consequences. Chosing Drip has turned tables.

5,0 9 maanden geleden

Opmerkingen: Very resourceful and industrious. I look forward to achieving more with Drip. It is an all in one software.

Pluspunten:

Drip is a simple tool yet it means the world to me. On the part of it's functionality, Drip is an easy to use software, easy to launch, easy to integrate, easy to train through customization and most importantly, industrious software. It is a user friendly simple software with endless benefits. As a matter of fact, we are not even close to completely exhausting the benefits Drip carries with it. Am determined to achieve more with it.

Minpunten:

Drip has the most helpful help desk. They tackle question thoroughly well in case we have problems. They have handled all our issues.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Meubels, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Drip is a lean email marketing automation platform laser-focused on workflows that's great for B2Bs.

5,0 6 jaar geleden

Opmerkingen: We were able to significantly cut costs from our previous ESP by switching to Drip while retaining most of our functionality (only losing landing pages, but Leadpages offers a good alternative that is still affordable at a fraction of the price). We are in the process of moving to a marketing automation suite only because one problem we encountered with Drip was that it was difficult to synchronize data between our legacy platforms.

Pluspunten:

Drip has the powerful automation features that you often have to pay thousands of dollars more a year for with marketing suite platforms. If you only need the automated email portion and not all the other features, Drip delivers a streamlined experienced that's designed to cater to B2B users that want to utilize nurture campaigns to cultivate and convert leads. Because of this, creating workflows is incredibly simple and intuitive. The platform also has some interesting features you don't find in many other ESPs, such as being able to check a box to re-send emails using a different subject line to contacts who don't open the first one. It also does not deal with contacts in lists, but rather contacts live in only one instance in the platform and rather than using lists to segment your contacts, you use tags. Some may dislike this approach, but I personally find being able to get away from endless lists to be liberating.

Minpunten:

The platform lacks a WYSIWG editor, and only works with html or plain text. While this may be fine for many users, it might be off-putting for those less tech-savvy users who are used to creating and editing emails inside of their ESP. Also, the platform, in my opinion, is deceptively counter-intuitive despite its simple appearances. As someone who has used several of the popular ESPs on the market (Mail Chimp, Constant Contact, Stampready, etc...) I found the process to create and send emails confusing and had to contact support several times initially. This was rather frustrating because at the time they only offered support via email. I understand that they are trying to expand support to other methods however. I like to call someone if I'm having a problem, so the lack of phone support was a miss for me.

Reactie Drip

6 jaar geleden

Hi there, Thank you so much for taking the time to write us a review. I wanted to let you know of the changes to our email editor since your review. We now offer a Visual Builder which is a really awesome way to showcase what you¿re offering through the power of pictures without messing with any code. Simply point and click to add images, buttons, columns, and more. It¿s a whole new way to brand your emails, showcase your products, and sell more stuff! Thanks again, Sam from Drip

Jonny
Founder in VK
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Comprehensive software!

5,0 3 jaar geleden

Opmerkingen: Cool. It's way better than Active Campaign! Early days, but looking promising!

Pluspunten:

Nice drag-and-drop templates, and an intuitive user interface. Also seems more reliable than AC was.

Minpunten:

It's occasionally buggy with our RSS feed Also, the reporting sucks, as it's a whole day before analytics appear after an email send

Troy
Marketing Manager in VS
Consumentengoederen, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great And Easy To Use ESP

4,0 4 jaar geleden

Pluspunten:

The design and interface is beautiful and very easy to use. I can imagine that even people completely new to email marketing would figure it out very easily. Great email builder tool. Easy to integrate.

Minpunten:

Our primary issue was with the magento integration and it only pulling in some of our customer data. Ex: It would show that we had just over 10k customers, which is a fraction of the real number. When we switched to Klaviyo it displayed correctly.

Thomas
Sr. Content Marketer in Canada
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The interface can change quite a lot on you in the course of a year

4,0 3 jaar geleden

Opmerkingen: Drip's support team is quite helpful, but the software itself doesn't do the user many favours. It does save you time with email workflows, but the process of using Drip day in and day out involves a lot more clicking and re-filtering than necessary.

Pluspunten:

We handle a lot of our email marketing through Drip and we're able to set up some complex workflows and rules to save a lot of time, while still offering our own customers a good, consistent experience.

Minpunten:

Drip's UI can change quite a lot, and their latest move to a side menu (instead of a top menu) has added a lot of clicks to everyday work. The menus used to have a hover effect, so you could select a sub item with one click. The new design requires a click to activate the menu, and a second click to select the subitem. You multiply this over the days you use Drip and this really adds up. I also find it disruptive that I can't save my preferred views in each category. I have my own sign-in and yet the views for broadcasts (single emails) always defaults to no tags. I'd much prefer to see the newsletters and webinar emails that I send, while filtering out the sales emails that are also in that list.

Shannon
Office + Events Coordinator in VS
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

So Many Features

5,0 12 maanden geleden

Opmerkingen: Drip has been a great resource for us. From weekly email blasts to tracking what is working to automated workflow, it has been helpful in so many ways. There are also features we haven't even gotten deep into. It is a great product.

Pluspunten:

I think one of my favorite parts is the benefits of syncing with our Shopify storefront. We use Drip for many things but most regularly for weekly email blasts. Being able to link directly to our items, with information and pictures is incredible. As well as being able to see our ROI from those emails.

Minpunten:

Some features don't feel extremely intuitive + take some getting used to, but they do have trainings and good support.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Drip can completely automate your Business

3,0 3 jaar geleden

Opmerkingen: I ma using Drip as Email Marketing tool. With drip i am able to automate all my campaign with there powerful automation feature. I using drag and drop features for creating email templates.

Pluspunten:

Drip has some best in class features for email marketing. we can handle large number of subscribers. We segment all this subscribers as per their behaviors. The User interface is neat and easy to use. Creating workflows and Automation is excellent as we get plenty of pre-built flow in Library.

Minpunten:

Other digital marketing channel like WhatsApp business and app push notification are missing. We cannot re-edit workflows/automation once it is live. Reports and analytics are basics.

Marijn
Marijn
Online Marketeer & Content Writer in Nederland
Geverifieerde LinkedIn-gebruiker
Internet, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Happy with Drip!

5,0 6 jaar geleden

Opmerkingen: Overal expereince is great! Like I said: its way better to usse than mailchimp, so we are very satisfied with the many feautures and options. Last page you asked us if we would recommend to a friend; We already did!

Pluspunten:

The many options it has! It works way better than mailchimp, so for that reason Drip is our favorite to work with.

Minpunten:

Sometimes its not clear what the differnce is between a campaign or a workflow. It would be nice to have a guide for new users. When we have new interns we always have to explain what the differences are because the internet doesn't really outlines the benefits of both.

Juan Manuel
Juan Manuel
Founder in Argentinië
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Caution: They increase the prices without grandfathering current customers

3,0 5 jaar geleden

Opmerkingen: We have used the Drip service for approximately 3 years. From one day to the next they have increased (too much) the prices without respecting the original price. This company is not recommended.

Pluspunten:

In general terms it is a good marketing automation tool.

Minpunten:

The technical support needs to be improved and the tool is not very intuitive. They increase the prices and do not care how many years you have as a customer.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

My sales team LOVES this software!

5,0 5 jaar geleden

Opmerkingen: Overall, our sales have gone up, our client engagement is high, and our team actually likes using the software - it's been a win/win/win/win/win from the beginning!

Pluspunten:

My sales team absolutely loves this software! Setting up email campaigns and keeping in touch with clients has never been easier for them. Before, it was a daunting task and seemed to take weeks just to initiate a simple campaign, but with Drip, it was done in a matter of hours. The system is intuitive and has increased our client engagement significantly.

Minpunten:

There's nothing to dislike. The team loves using it, and our clients are interacting with us more than ever! I can't find a downside.

Mike
Director in Spanje
Informatiediensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Good value and easy to use

4,0 2 jaar geleden

Opmerkingen: All good so far, we switched because our old provider had become very expensive and their system too complex - trying to do too many things we didn’t need.

Pluspunten:

The pricing is good, but most of all I like the ease of use and the logical interface. Moving a list from an old provider to a new one is always a scary thing to do, but I managed to get everything set up in reasonable time.

Minpunten:

It can be buggy at times, especially using Safari browser.

Kim
Owner in VS
Uitvoerende kunsten, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Manage your Subscribers

5,0 6 jaar geleden

Opmerkingen: I love the functionality of this software! Nothing else compares to it in my opinion. The customer service is quick and easy to understand, and I love how the developers really listen to implement what I need for my business within their software! Bravo!

Pluspunten:

Ease of setting up workflows and subcriber tags. The ability to qualify my leads with a lead score.. the integrations with other software is awesome!

Minpunten:

So many choices, one can get confused between campaigns and workflows and when to use which.

Christian
Freelance-Copywriter in Moldavië
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Essential tool for those doing Email Marketing

5,0 2 jaar geleden

Opmerkingen: My colleague and I use it to run email marketing campaigns for our clients.

Pluspunten:

My favorite feature of Drip is its powerful automation capabilities. It can create automated workflows that trigger personalized emails and messages based on customer behavior and preferences. This has revolutionized the way we work.

Minpunten:

Nothing, everything works as expected for us and we're definitely enjoying every feature.

Reactie Drip

2 jaar geleden

Hi Christian I am very glad to hear that you enjoy Drip! Great to hear that you use our features so well. Best regards, Sebastian from Drip

Lauren
Lauren
Founder of Digital Marketing Company in VS
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Email marketing software focused on what really matters

5,0 6 jaar geleden

Pluspunten:

(1) Dynamic content for easy personalization (2) Drag + drop workflows that are really easy to use (3) Text-based emails for stellar delivery

Minpunten:

Honestly, not much! I LOVE Drip and recommend it to every client it's right for.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best Email Campaign and Workflow Software Ever.

5,0 6 jaar geleden

Pluspunten:

There is so much that can be done with this software. A couple things that I like most are the flexibility and options in building a workflow. Triggers can be set up to remove subscribers who click a link or reply to the email. Tags can be added to subscribers to help track and organize them.

Minpunten:

The price is a bit higher than other email platforms.

John
Director in VK
Schoolleiding, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Drip helps me to help my clients

4,0 6 jaar geleden

Opmerkingen: My overall experience is that this software allows me to quickly support my clients and blog readers and I prefer this to my previous platform which involved monkeys!

Pluspunten:

I really like the visual nature of the campaign planning.

Minpunten:

Sometimes I find it a little bit complicated to use but it is not a deal breaker as I have persevered and I am successfully using it and gaining benefit.