Gemiddelde scores

  • In totaal
    3,7 /5
  • Gebruiksgemak
    3,7 /5
  • Klantenservice
    3,3 /5

Over iSolved

Uitgebreid, volledig schaalbaar HCM-platform op maat gemaakt voor werkgevers in het MKB.

Meer informatie over iSolved

276 reviews worden weergegeven

Heidi e. A.
Lending Processing Assistant Manager
Bankwezen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 6-8-2018

"Multiple Features"

Pluspunten: - Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Minpunten: You can access the website via mobile or app but they don’t have all features available.

  • Bron van de reviewer 
  • Beoordeeld op 6-8-2018
Brandy T.
Office Manager
Entertainment, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"First time experience"

Opmerkingen: It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pluspunten: I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Minpunten: I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Bill K.
Admin
Gezondheid, wellness en fitness, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020

"Very easy"

Opmerkingen: Very easy to use and other then the rare website down error no complaints

Pluspunten: All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Minpunten: Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

  • Bron van de reviewer 
  • Beoordeeld op 14-9-2020
Chrissy C.
HR Manager
Managementconsulting, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 3-12-2019

"Horrible Customer Service"

Opmerkingen: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pluspunten: We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Minpunten: This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

  • Bron van de reviewer 
  • Beoordeeld op 3-12-2019
Rhonda C.
HR Director
Restaurants, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-6-2020

"iSolved - Payroll & Onboarding"

Opmerkingen: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Pluspunten: Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Minpunten: Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

  • Bron van de reviewer 
  • Beoordeeld op 30-6-2020
Michelle H.
HR Manager
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019

"Great Product for the Money!"

Opmerkingen: We are utilizing the complete iSolved HRIS modules with the exception of MOJO. Payroll, Benefits, Time, iHire, LMS, COBRA, 401K file feed.

Pluspunten: I like that it is user friendly, and that iSolved continues to upgrade their features because they are listening to their customers requests. Administratively, I have found this system to be much easier to use than previous HRIS systems. The implementation team was great!

Minpunten: That salaried employees cannot use the absence function because it is tied to payroll. For our company, our salaried employees need to be able to change approved time off after payroll has been run, which unfortunately locks down that time frame, so we are forced to use our old HRIS system to track salaried emloyee PTO. Also, there is no one single place that has transparency for employees to see all of their time off accruals and transactions. Also, does not do payroll in Canada.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019
Geverifieerde reviewer
Product Marketing
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 23-5-2020

"Great software and support for benefits and hr"

Opmerkingen: Great option if you are looking for a software focused on HR and benefits without payroll.

Pluspunten: Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Minpunten: I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

  • Bron van de reviewer 
  • Beoordeeld op 23-5-2020
Audra D.
Firm Adminstrator
Juridische dienstverlening, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    2 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    2 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 22-8-2019

"There's good, there's bad, and there's ugly"

Opmerkingen: I also want to point out that when comparing vendors, be sure to inquire if you are charged for every employee or just those participating in FSA. It recently came to light that we are being charged a per head fee for every employee, regardless of whether they participate in FSA or not. I have to look into this further, but I don't think this was true when we were with ADP.

Pluspunten: As an end-user employee and as an admin of this product, I find it to be robust in its feature set and easy to navigate. The GUI is fairly clean. In fact, I like the PRODUCT so much that I previously wrote many glowing reviews; alas, things have changed on the customer service end.

Minpunten: We started using iSolved January 2016 and everything was AMAZING until shortly after Infinisource spun off iSolved as its own company. Sadly, since then, we have had numerous tax issues. More importantly, when you report an issue to the tax department, it takes eons to hear back from them. In fact, I have had to repeatedly pester them to get any sort of response. I want to be clear that the general (non-tax) Customer Service is fairly good, it is only the tax customer service that is a major fail. It is because the tax issues are so frequent and take up far too much of my time, that I have been left with no choice but to go back to bid Q1 2020.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 22-8-2019
Holly M.
CFO
Groothandel, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    1 /5
  • Gebruiksgemak
    1 /5
  • Functies en functionaliteit
    1 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    0/10
  • Bron van de reviewer 
  • Beoordeeld op 23-10-2019

"HORRIBLE customer service"

Opmerkingen: Zero benefits. See Con's abov.

Pluspunten: Honestly, there is nothing that sets this software out.

Minpunten: The customer service is horrific. The tenure must be extremely low because I generally know more than the person I speak to. I've been lied to (my supervisor has stepped out so you can't speak to them now) on two occasions. I've emailed my concerns (there is no phone number to speak to your 'rep', you have to call into the main customer service) and had no response. When I finally do get a response, they apologize that that rep is no longer with the company and my concerns remain unresolved. I would like to warn every company out there that iSolved has changed and is no longer client-friendly.

  • Bron van de reviewer 
  • Beoordeeld op 23-10-2019
Ashley H.
Talent Acquisition Coordinator
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 14-12-2018

"Great for Small/Mid Sized Companies"

Opmerkingen: With iSolved, you can utilize as many or as few tools as you wish. This is nice, especially when working with a small HR department as it allows a soft roll out where you can work on preparing one took at a time. The interface is user friendly and is a good quality tool for companies not ready to invest in Workday, Oracle, et cetera.

Pluspunten: I used this as an HR Department of one. It was great for tracking employees and pretty intuitive to use. Has a ton of reports to choose from and does a great job visualizing metrics - I often looked at the graphs of our employee self reported demographics for diversity purposes. iSolved also has the capability to create limited access accounts for employees so they can look at schedules, request days off, and pull paystubs/w2s.

Minpunten: Sometimes iSolved would glitch and seem to freeze/not let me change something when I was using it. I would have to call customer service to get this fixed. Luckily,my representative was local and easy to get ahold of. Overall, a nice software with a lot of functionality. It does take a while to get everything working (a lot of up-front work/data entry) but once everything is in,it's awesome. Lastly, the scheduling service is not very intuitive/friendly. It's difficult to build schedules and takes a lot of time to get then right.

  • Bron van de reviewer 
  • Beoordeeld op 14-12-2018
David H.
IT Manager
Bouw
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    1 /5
  • Gebruiksgemak
    1 /5
  • Functies en functionaliteit
    1 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 9-9-2015

"Quite possibly the worst software I have ever used..."

Pluspunten: This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Minpunten: The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 9-9-2015
Morgan D.
HR Coordinator
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019

"Getting better all the time!"

Opmerkingen: iSolved is a great system and I love that there are new updates all the time!

Pluspunten: Easy to use for both admin and end user.

Minpunten: I wish there was a favorites menu for reports

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019
Krissi H.
Execuitve Assistant
Medische praktijk, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    2 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    2 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    1 /5
  • Waarschijnlijkheid van aanbeveling
    Zonder beoordeling
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 3-5-2017

"No Communication"

Opmerkingen: They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with.

Pluspunten: The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this.

Minpunten: Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 3-5-2017
Greg E.
general manager
Horeca, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"Not so Happy"

Opmerkingen: Just o.k. If it was not for representatives, probably would have left a long time ago!

Pluspunten: navigating the system is pretty easy.
Did love representative in support.

Minpunten: Do not like waiting on hold for support, and waiting for a call back is a good option, but can be on the phone myself when i get the return call. Don't like the fact that the system does not have a good scheduling module, how to go outside to purchase scheduling module. Seems like the I solved platform is getting outdated, and the company is having trouble staying up with the latest technology. Been having a terrible time with timesaver support and getting PTO set up. Dont like the fact that are taxes were not paid.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Kimber J.
Office Manager
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 7-10-2019

"Best online Payroll Software I have used"

Opmerkingen: Overall I love using this software and I have been doing payroll for many years and used many different softwares. This is still my favorite.

Pluspunten: I love that I can see all my changes in real time. I can view everything that will process before it processes. This allows me to catch any errors ahead of sending the file.

Minpunten: The customer service is not the best. They have gotten too big is my opinion and there have been some mess ups on their side which have been unprofessional. They do always fix the problems, but I don't think they should have happened in the first place.

  • Bron van de reviewer 
  • Beoordeeld op 7-10-2019
Stephanie B.
Director, HR
Textiel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"Great HCM for small/medium size businesses"

Opmerkingen: Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!

Pluspunten: I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

Minpunten: The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Suzanna T.
Director of Training andProduct
Administratie, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"iSolved - There Are Highs...There Are Lows"

Pluspunten: iSolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes.

Minpunten: The overall navigation is not intuitive. We have received this feedback from both our new hires (Service Bureau Users), our Client Users, ESS Users, and Partner Users.
But...the biggest problem is the lack of support. The two areas of opportunity we see here are better QA for product releases and restructuring the support process. Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard. The ticket submission interface is atrocious; for the most part the support staff doesn't dive into the problem, let alone the solution. We have to do all the leg work when there is a glitch that we didn't cause. It seems like the emphasis is placed on the development of the product, whereas partner and client support is not a priority.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Colin B.
Owner
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    2 /5
  • Waarschijnlijkheid van aanbeveling
    2/10
  • Bron van de reviewer 
  • Beoordeeld op 20-6-2020

"Poor service"

Opmerkingen: Their support structure is VERY poor. No continuity of service. Every call is like calling them the first time since you are not assigned a support person. Generic number to call. Generic email to send to. The MOST frustrating situation is the most recent and the reason for my review. As owner, I don’t have time to chase down issues with payroll so when I received a notice from the state that we didn’t pay our payroll taxes, I immediately called the main number and as always, dealing with a new person, I described the issue: iSolved took the money out of my account; they need to pay the state. I was told someone would call me back. Never did. So I called again to a new person. I had to repeat the whole story again, with agitation this time. I was told I needed to email the letter from the state and it would be forwarded to the tax dept for handling. So I did. Next the state called me asking for the payment. I told the person I had twice reached out to the payroll company who took the taxes out of my account and I had twice contacted them to handle it. This week I received a LETTER OF DEFAULT from the state giving me until this Sunday to pay or they would put a lien on my business. I placed another call to the generic main number and told the story a third time with MUCH aggravation. I was told to send the letter to be sent to the tax dept. I demanded to talk to the tax dept. I was promised a call back. Nothing. So I had to pay it online myself to avoid default

Pluspunten: It has many features available for the user

Minpunten: Not intuitive. Usually have to call to figure out what I need to do

  • Bron van de reviewer 
  • Beoordeeld op 20-6-2020
Rebecca A.
CFO
Ziekenhuis- en gezondheidszorgbranche, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019

"iSolved HCM Technology Review"

Opmerkingen: iSolved has been a definite improvement over our previous software experiences.It is a great asset!

Pluspunten: I love that this software is constantly being developed to offer greater benefits to organizations. I am looking forward to the improved scheduling features. Customizing reports and payrolls is a huge benefit.

Minpunten: Scheduling is still under development. Look forward to trying the improvements!

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019
Cynthia M.
hr director
Management non-profit organisaties, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"AssetHR and iSolved"

Opmerkingen: It has been very good and has resolved many issues from streamline the payroll process, data entry and eliminating errors. We are excited about adding iHire to our platform. Also, the open enrollment function ROCKS!

Pluspunten: AssetHR and their customer services is above industry standards. They are responsive and helpful EVERY time we need assistance or have a "dumb" question. Love the relationship we have with the team and technology is great.

Minpunten: Sometimes the main tabs can be confusing as I am a new user. Not clear where to find things.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Cynthia M.
Assistant HR Director
Management non-profit organisaties, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    4/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019

"Good Product"

Opmerkingen: I really enjoyed the system so much better when I had dedicated customer support. Since the new customer service platform, it has been much more difficult.

Pluspunten: I love all the available features. There is so much that can be done with this product.

Minpunten: Report Writing can be very difficult. Need the ability to pull both payroll and HR together more seamlessly.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019
Kelly W.
HR Generalist
Lucht- en ruimtevaart, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    6/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019

"iSolved HCM Technology Review"

Opmerkingen: Oor accountign department has had some major issues with iSolved. As far as Ledgers ad taxes. Also, our invoices have not always been correct.

Pluspunten: I like that iSolved is your one stop shop. I can get any information on an employee that I need. I like how it cuts down on most paper work that we need for compliance relation issues.

Minpunten: I am the benefits coordinator for my company therefore I have some issues when it comes to edi feeds and what the limited capabilities are for our companies benefits. It can also help to be more user friendly. We use it everyday, but we have some users that do not use it as often and there are some things that are difficult to find.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 25-9-2019
Amy C.
HR Director
Detailhandel
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 14-9-2016

"HRIS Review of Infinisource"

Pluspunten: That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Minpunten: That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 14-9-2016
Becka M.
Fiscal Specialist
Schoolleiding, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019

"iSolved HCM Technology review"

Opmerkingen: lots of time saving

Pluspunten: All encompassing, clean view, Employee interaction

Minpunten: customer service response time, inability to see more than one screen at the same time

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-9-2019
Deanna J.
HR Gen
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019

"iSolved HCM Technology Review"

Opmerkingen: The software if phenomenal. The customer service, once you are able to get ahold of someone, is very knowledgeable. The tax area needs some major improvements, however, I am certain this is being looked into and my issues have been assigned personal attention and are being handled. Overall, I rely on this software on an hourly basis and I cannot even fathom using any other software (and I've used a few in my past).

Pluspunten: Functionality, Flexibility, and Ease of Use for HR, Payroll, and employee users.

Minpunten: Honestly, the iSolved team is very open to hearing anything that we think could be improved with the software. So, the items I like least about the actual software are irrelevant, as they have been shared with iSolved and I am sure they are looking into ways to improve the software, as they continuously do.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 27-9-2019