Salesforce Platform reviews

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Pluspunten:

This program is very good to make attention of the costumer easy to check all information about the system example client support and enterprice product.

Minpunten:

Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.

Beoordelingen van Salesforce Platform

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
3,9
Functies
4,3
Waar voor je geld
3,8

Waarschijnlijkheid van aanbeveling

8,0/10

Salesforce Platform heeft een totaalscore van 4,3 van 5 sterren op basis van 250 gebruikersreviews op Capterra.

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Reviews filteren (250)

Mary Kate
Community Engagement Manager
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Much Improved from Classic

4,0 11 maanden geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Naveen
Naveen
Founder/CEO in India
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Flexible development platform on the cloud

5,0 5 jaar geleden

Opmerkingen: The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pluspunten:

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Minpunten:

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

Dennisse
Dennisse
Operations Manager in Filipijnen
Geverifieerde LinkedIn-gebruiker
Telecommunicatie, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Overwogen alternatieven:

Salesforce as CRM and HR ATS

5,0 2 maanden geleden

Opmerkingen: I love this software, it's part of my day to day and it is key for my organization to execute and track performance effectively.

Pluspunten:

Salesforce features continuously improve and grow overtime. It allows us to integrate even external apps via API. I have been using Salesforce both as a user and as admin.

Minpunten:

I have nothing i do not like although i hope to see more improvements on SFDCs email marketing outreach features.

Michael
Manager in VS
, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Powerful Once You Learn How to Use It (But Expensive)

3,0 5 jaar geleden

Pluspunten:

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Minpunten:

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.

Darrik
Technology Consultant in VS
Computersoftware, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Still my favorite CRM for workflows, reporting, and task tracking

4,0 7 maanden geleden

Pluspunten:

Overall, the ease of use and intuitive UI makes Salesforce king. The reporting, dashboarding, and statistics options are robust and impressive (if you are willing to invest the time), and the new low-code or no-code tools they are building look promising (I've yet to test them out.)

Minpunten:

My experience has shown that a lot of custom dev work is needed to get certain automations or integrations between other softwares. I understand there are some no-code / low-code tools being built that may remedy some of these concerns, but my org hasn't been exposed to these tools yet.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: GetApp

Salesforce is the superior CRM software

4,0 8 maanden geleden

Opmerkingen: I can't think of anything else we'd use in place of Salesforce. Overall, it's easy to use and fits exactly what we need.

Pluspunten:

We use Salesforce to manage our prospects & customers on a daily basis and keep track of our sales & marketing activities. It does exactly what we need it to do and integrates well with Pardot, our marketing automation tool.

Minpunten:

Support is super limited other than their vast online support center. And some features are really complicated to set up unless you have vast coding knowledge.

Chetan
Director, customer experience in India
Omroepen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The go-to CRM of choice

3,0 8 maanden geleden

Opmerkingen: My experience with Salesforce across the last 4 years has been pretty positive. I love the fact that each of the elements within the platform are connected to each other, and hence extendability and modularity of the platform is possible. I absolutely feel that the privacy features and user roles for Salesforce is a pretty good implementation.

Pluspunten:

I love the extendability of Salesforce with their modules. It is high on security, it is high on privacy, and there is a module available for pretty much anything that you can think about. Right from basic CRM to collaboration tools to development interfaces to deployment management to publishing is well

Minpunten:

I think the UI for Salesforce requires a much needed revamp. There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes tedious for users to keep entering information at every step of the time, and their work flow management is not as straight forward to set up. However once it is set up they are they work exactly as decide

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Vertalingen en lokalisatie, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Very useful

4,0 10 maanden geleden

Pluspunten:

Almost any type of application can be built using it. Organizations do not have to hire developers to build useful applications. The platform offers a large number of resources for building expertise.

Minpunten:

It was very pricey for our organization. Getting started wasn't easy and it took a lot of time to configure

Tiago
Tiago
Field Engineer in Portugal
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Salesforce is an incredibly powerful and popular customer relationship management (CRM)

5,0 vorige week Nieuw

Opmerkingen: Overall, Salesforce is a powerful and flexible CRM tool that can help businesses of all sizes manage their customer relationships effectively. While it may be on the pricier side, its extensive ecosystem of integrations and customizations make it a worthwhile investment for many organizations.

Pluspunten:

As a user of Salesforce, I've found the platform to be incredibly intuitive and user-friendly. The interface is well-designed and easy to navigate, and the various features and tools are well-organized and easy to find. I particularly appreciate the customizable dashboards, which allow me to see key data and metrics at a glance.

Minpunten:

Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups. Additionally, while the platform is generally easy to use, some of the more advanced features can be a bit daunting for users who are not familiar with CRM concepts.

Tyler
Accounting in VS
Administratie, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The Most Utilized of its kind

5,0 2 maanden geleden Nieuw

Opmerkingen: I would use it every day, and I may just do that.

Pluspunten:

The most useful CRM i have used yet. I sure do not have a negative remark

Minpunten:

I would say customer support could be more helpful.

Joel
Inside Sales Specialist in India
E-learning, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Salesforce is one of the best

5,0 vorige week Nieuw

Opmerkingen: overall experience using salesforce was amazing.

Pluspunten:

Salesforce is one of the best Customer Relation Management platform. Much more easier to use, is very efficient and effective. I would recommend all using this as a default platform.

Minpunten:

there isn't anything i dislike of salesforce as of now. its more convenient in every way.

Houston
Salesforce Admin in VS
, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Great Product, Questionable Updates and Prioritization of Features

4,0 5 jaar geleden

Opmerkingen: Ohana. Get used to it.

Pluspunten:

"Accidental Admin" is a concept that Salesforce uses to emphasize how anyone can pick up and learn to configure Salesforce as an admin. The configuration style (clicks, not code) leads to a low skill floor needed to start using Salesforce. Advanced users, developers, etc. have the flexibility to customize the system to a high degree as well.

Minpunten:

The neglect. Salesforce regularly neglects key pieces of core CRM functionality, some for more than 10 years, while either ignoring the cries for help by its userbase, or promising to fix it - only to let 10 years go by with no update. Just browse around on the success.salesforce.com Idea Exchange and you'll see what I mean. I get that Salesforce puts emphasis on the fact that the system is highly configurable by a dedicated developer, but when key features and functionality are either half-implemented or abandoned altogether in favor of more money-making initiatives (like their half-baked AI platform), it gets to be extremely concerning and offputting. Sometimes they combine the two and continue to sell a half-baked product, which has already been abandoned and they KNOW it. Want an example? Try to find any documentation on Salesforce Inbox. At my company, we have been fighting with Salesforce support for MONTHS trying to get any semblance of an answer about how we can use Inbox or where we can find documentation, or if we can even pay a professional services team to help us. Finally after months, they have made it clear that Salesforce Inbox is abandonware. Yet they are still promoting and selling it. That is shady and corrupt.

Natasha
Senior ADR in VS
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Salesforce for every business

5,0 8 maanden geleden

Opmerkingen: Salesforce is organized and streamlined, and I have been able to teach myself how to do lots of things within the platform with ease. I love having one unified source of truth amongst everyone at my company.

Pluspunten:

Salesforce takes the lead for CRMS. It can do everything from lead and contact management to deal tracking to streamline processes. It has so many options for storing data and it allows for so much customization. I wouldn't recommend any other CRM, even you are starting small, because this is the best CRM to grow with. It can adapt to any need and most softwares can integrate with it. It will cost you far more to cut corners with a CRM in the long wrong, so you might as well use the best.

Minpunten:

Salesforce is a beast, and some people find it hard to learn. I don't think that, but I understand that given all the capabilities, it's important to know how to use Salesforce and to have established practices for your team.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Horeca, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good But Could Be Better

5,0 4 jaar geleden

Opmerkingen: This program is extremely helpful for storing information, keeping track of clients, and using these tools to assist another co-worker if you are not familiar with a client's needs. It is also a great central access point with remote/field reps that may not have access to specific reports, files, data, etc.

Pluspunten:

The search feature is good, it pulls everything associated with what you are looking for.

Minpunten:

Sometimes there are serious delays. The program will need to reset and what ever you just did does not save. The email link does not carry over the information from the email. It will log the email with the title but will not transfer the body of the email into Lightening. Not sure if this is specific to my job's version or not. Certain aspects of the program convert back to the original Salesforce Classic look

Lisa
Company Director in VK
Financiële dienstverlening, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Salesforce the best storage platform

5,0 6 maanden geleden

Opmerkingen: Overall, as I mentioned this is one of the best pieces of software and I would suggest it to anyone in need of marketing, sales, or customer service. The price is questionable, but you can get over it!

Pluspunten:

Salesforce is one of the best software available today. It stores a lot of data and it's very safe to use so you don't have to worry about anything happening to your data! Also, it is cross-platform which means you can use it on your mobile, tablets, etc. Another thing I like about this software is that if you are a non-profit organization, Salesforce gives you the first ten licenses for free!

Minpunten:

The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license that you get only drives up the price, you should probably consult a more knowledgeable person before making a purchase. Another thing that I dislike is that they often replace their management. Imagine getting to know your manager well and then having him unexpectedly replaced. It's awful.

Brent
Customer Success Advisor in VS
, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Salesforce is the right tool for most organizations that are sales and marketing driven

5,0 5 jaar geleden

Opmerkingen: Salesforce is a great platform for those who have time and resources to make it work.

Pluspunten:

Customization and a broad feature set make Salesforce a real asset for our business. We have been able to integrate many other essential products, write custom code, build workflows, customize fields and objects and do pretty much everything that we have wanted to do.

Minpunten:

The main con of Salesforce is that, for a company with "sales" in the name, they do very little to help you with actual sales practices out of the box. They don't have great sales funnel, marketing or other templates. Of course, all of this is definitely possible, but it requires previous experience and iteration upon iteration to get it right.

Shibu
Program Manager in VS
, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Outstanding cloud-based platform for Custom application development and prepackaged CRM functionality for all types of business needs

5,0 5 jaar geleden

Pluspunten:

No hardware purchase cost and no hardware maintenance cost, big plus Very easy to use and learn for business user and developers Pre-packaged components and widgets speedup the development effort and timelines. Minimal coding for application development Effective cloud platform for small and large enterprise End to end life-cycle management from website(site.com) to data management Very good documentation for user and developers. Awesome effort from Salesforce team by conducting webinar on new features and components

Minpunten:

Nothing to complain as Salesforce improved lot with the new releases, however search results are still clumsy.

Al
Marketing Tech Leader in VS
, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Salesforce requires investment

5,0 5 jaar geleden

Opmerkingen: I’m a big fan of Salesforce and have used it for about 6 years in a variety of roles. If you are willing to make the investments in customization it can be a business expansion tool.

Pluspunten:

Salesforce is enormously powerful and flexible, able to adapt to most any businesses type or stage.

Minpunten:

You must have a Salesforce Certified developer to get the most out of the platform - that means code development, testing and documentation. This skill set comes at a price and up for enterprise level development resources. We built a customized version of Opportunities with a developer. Leadership was not well equipped to understand this approach (versus a subscription app).

Kate
Developer in VS
, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Powerful product if you know how to use it.

4,0 5 jaar geleden

Opmerkingen: Overall the system is great, and helps us a lot with productivity and sales. But you'll need to know their language and structure for setting up anything customized to your organization, and you should hope you don't need help from their support team, as the team is generally useless. We've had billing issues last 6+ months, dealt with customer service reps who knew less than we did, and had our account manager change every 2 months or so because the turnover is so high.

Pluspunten:

Lots of features, easy to use once it is set up, plenty of options for add-ons and integrations with other systems

Minpunten:

Additional features can be pricey, customer service is terrible, they'll charge you for everything additional

Justin
Marketing Operations Manager in VS
, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Probably the World's Most Powerful Sales CRM

5,0 5 jaar geleden

Opmerkingen: Probably best as a long-term solutions for already-big companies or companies that plan on growing.

Pluspunten:

It's hard to think of what Salesforce can't do. I honestly can do, or can be made to do, virtually anything you can think of to enable a sales department. I see a future where there is only Salesforce in its vertical.

Minpunten:

Because of its robust functionality, there can be quite a learning curve for inexperienced admins. The average user, though, won't have a problem. But even as an admin, learning its bells and whistles just takes a little time and is completely worth it.

Chevy
Solution Architect in VS
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce Platform Review

5,0 8 maanden geleden

Opmerkingen: Easy to use and a great way to incorporate many processes into a single cloud-based platform with lots of automation. It's going to cost you, but if you can swing it you won't b sorry.

Pluspunten:

It's the leader in the clubhouse for CRM, but it can do so much more. We've used it to go completely paperless. Anything you can put down can be moved into the platform.

Minpunten:

$$$. It's expensive - not saying it's not worth it, but you need to be doing a lot with it to justify the cost. Luckily we are.

Jonathan
Manager, Corporate & Community Engagement in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I love the sales force platform it makes my job easy in managing our volunteers.

5,0 5 jaar geleden

Pluspunten:

I like the ability to be able to track our volunteer hours from the day they started. Its awesome because volunteers can reach out to us and retrieve that information. The most amazing thing I like about sales force is the ability to run reports through specific filters to allow me to extract the information that I need. I like the fact that I am able to reach out to a customer service rep who is able to walk me step by step of what I need and how to work through salesforce

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Lightning is the best way to use Salesforce in the cloud

5,0 5 jaar geleden

Pluspunten:

Having always loved the functionality of Salesforce but not enjoying the readability of Salesforce, Lightning breathed some new life into the product. Lightning brings your reps closer to having that amazing sales experience and improving quality. It makes it so easy to understand where your assets are located and how best to interact with them. Salesforce has always had a strong hold on the marketplace in terms of functionality, and now they are finally taking over in terms of flexibility.

Minpunten:

Like Salesforce Classic, Lightning is still built on the same platform that can at times be confusing and complex to setup.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Evenementenbureaus, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce

5,0 8 maanden geleden

Pluspunten:

Our SF instance is completely customized to our orgs needs, and correlates directly with our KPIs. I log in and use Salesforce daily, and would not see business running as smoothly without it. I’m easily able to track my activity, see where opportunities stand, get a birds eye view of accounts, create custom reports, keep my team updated, etc.

Minpunten:

Truthfully I don’t have a bad thing to say.

Sandra
Sales Associate in
, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

Useful system for organzing and keeping track of your pipeline

4,0 5 jaar geleden

Pluspunten:

it’s a good way to keep track of your prospects and make sure no leads are falling through the cracks because you’re able to set tasks/follow ups for each lead.

Minpunten:

I feel like there’s a lot of additional features that I don’t know how to utilize and think it can be more user friendly. I’ve never gotten the hang out generating reports. I usually end of ending an error message or I end up generating a list that is lacking specific content that I wanted.

Tanner
RSM in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Lightning or Nothing

5,0 3 jaar geleden

Opmerkingen: Organizing customers, contacts, opportunities. Recording calls, notes and business closed.

Pluspunten:

Salesforce needed a facelift for sometime and the lightning platform did just that. It makes it way easier to navigate and get information much quicker.

Minpunten:

There are something things that I dislike about creating quotes. I find it a little more difficult than should be to create some easy quotes.