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Pluspunten:

The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Minpunten:

Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.

Beoordelingen van Salesforce Platform

Gemiddelde score

Gebruiksgemak
4,0
Klantenservice
4,0
Functies
4,3
Prijs-kwaliteitverhouding
3,9

Waarschijnlijkheid van aanbeveling

8,0/ 10

Salesforce Platform heeft een totaalscore van 4,3 van 5 sterren op basis van 347 gebruikersreviews op Capterra.

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Reviews filteren (347)

Mary Kate
Community Engagement Manager
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Much Improved from Classic

4,0 3 jaar geleden
Bijschriften in het Nederlands beschikbaar in de videospeler
Tara
Tara
Director of Marketing in VS
Geverifieerde LinkedIn-gebruiker
Management non-profit organisaties, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great platform that can be used by nonprofits too

5,0 11 maanden geleden

Pluspunten:

It leveled up our sophistication in donor data and tracking tasks, communications, analytics across donor experience and management.

Minpunten:

It sometimes feels clunky to find the data we need—but thankfully we have a staff member dedicated to this and great at pulling data we need.

Drew
CEO in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Saslesforce for small business???

4,0 vorig jaar

Opmerkingen: Overall, our experience has been good. All levels of our company find the software useful, and believe it can more than meet any of our needs. It will require atleast one person who is not afraid to tinker, and having a go to partner to handle any advanced needs on an hourly basis is a must. As with all systems it takes time and effort, but we feel good about our purchase and havent considered moving to anything else since.

Pluspunten:

Salesforce is the most custimizable CRM I have encountered thus far. It is built on "objects" that can be cusomized almost anyway you wish. These come "out of the box", can be professionally built (for a fee), or you can build items yourself. I was unsure if this CRM would fit a small company like ours (<10M in sales), but the basic licenses meet our needs both for operations and sales. The plus for us is knowing this platform can grow with us over time.

Minpunten:

Salesforce is not intuitive....at all. We had great frustration in our rollout as we felt we could manage any user challenges we encountered, but this was not the case in the beginning. While the company can grow with you, their is also no limit to what they can charge haha. You must choose your deployments carefully and consider the cost benefit analysis.

Alyx
Owner in VS
Bouw, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Simple, but Helpful!

4,0 3 weken geleden Nieuw

Pluspunten:

I love all the many features available for use.

Minpunten:

I do not like the way it looks, it could be more complex more beautiful. L

Christian
Agency Producer in VS
Verzekeringen, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

S*** Show - Run far and run fast if your company is looking to use Salesforce

2,0 vorig jaar

Opmerkingen: No support. More bugs then features. The system works decent for quoting but getting information or support is a laughable concept.

Pluspunten:

It seems well done. Everything looks professionally made but this software is user-enemy number 1. No support. The worst part is they have links that say "help or support?" that are dead links. It's so bad it's almost feels like it should be a joke.

Minpunten:

Careful sending mass emails. It will create a task for every email sent that CAN NOT be mass deleted. So if you send out 300 emails you will flood your task section with 300 tasks that need to be individually deleted. This is system is a nightmare. This app is taking 1 step forward and 4 steps back. I feel really bad for the developers who had to put their name on this app.

Anonieme reviewer
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce is a complete CRM!

5,0 3 maanden geleden

Opmerkingen: With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department. It is customizable.

Pluspunten:

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry. Salesforce has helped us to centralize, organize, and structure our data efficiently.

Minpunten:

Sometimes, working with integrations is difficult, but we have managed to get them worked as needed.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Filantropie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Selected platform for our business processes

4,0 vorig jaar

Opmerkingen: We decided upon a platform approach for digitizing our business processes. We went though a significant procurement exercise to identify the most appropriate tool based upon our business requirements and salesforce was the decided solution. We initially implemented on one key process within the organisation and then have prioritized and adopted other key business processes as we mature using the system.

Pluspunten:

Our approach means that we have all key business processes (and subsequent data) in one location. This also provided consistency in approach and allows us to transform our processes as we adopt onto Salesforce. The tool itself is incredibly flexible and powerful, and has never failed to meet our needs.

Minpunten:

Development / developers need to be expert in Salesforce code, a non-technical user is not able to configure the system, even with 'easy' requirements. It's not a massive issue BUT one that small/medium size organisations need to plan for.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Human Resources, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Good platfor, but too expensive to customise

4,0 vorig jaar

Opmerkingen: Pretty user a pretty user-friendly platform for the Stansard sales cycle. Not adopted for Recruiting agencies.

Pluspunten:

Administrating HR process control Sales activities Reports

Minpunten:

It was too expensive to make automation and further development of the platform. The support was not reachable always.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

An Expensive, but useful tool. The leatherman of software

4,0 2 jaar geleden

Opmerkingen: Used at 3 companies across six years. Sales tools + Service cloud have been used along with platform itself. The fundamental tools it gives you to model your organizations data, integrate external data sources, and enable end users to interact with that data are very impressive. You are limited only by your budget + development staff/implementation.

Pluspunten:

- Reporting is first in class.- Ability/speed to implement new views for a specific team or use case is excellent.- Extent to which other platforms we use can be integrated with Salesforce.- Ease of user/permissions management.- Their product documentation is industry leading. If you need to use a new feature, or just brush up on an old one, as either an admin or an end user, the documentation on trailhead will both tell, and show you how to use it.

Minpunten:

- High cost per license per user.- Implementation is key. It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce. - Integrations with other data sources easily to enrich/link fundamental data + gain insights into data.

Ritchie
Producer in VS
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Perfect for Opportunity, Project, & Contact Tracking Across Departments

5,0 2 jaar geleden

Opmerkingen: Salesforce Platform changed how we see and work between the Sales and Production teams. We are now on the same page in all aspects of projects.

Pluspunten:

The key aspect of Salesforce that I like most is that it makes it easy for various departments to know and track the status of opportunities and projects through various stages of development. We can also keep track of every contact both on the client side and production side. We can monitor all of the projects they are connected to, rates, and ratings.

Minpunten:

The only negative aspect of the platform is the cost. It can be restrictive for smaller projects and when I need to add more users/managers. I need to double check if budgets can handle more ongoing costs with the addition of new clients and projects.

Pam
Associate Dean in VS
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce as a User

4,0 vorig jaar

Opmerkingen: Works well, but not as user friendly as I would like.

Pluspunten:

There is a lot of data that you can get access to within the salesforce platform, and the customization works well for integration

Minpunten:

As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. We often have to change the view to the old view to find anything and that should not be the case.

Laura
Executive Director in VS
Management non-profit organisaties, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce Is Our Hub for Data Integrity

5,0 vorig jaar

Opmerkingen: We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data collection integral to our mission. Overall we are very pleased with the platform.

Pluspunten:

The Salesforce Platform is a flexible structure that allows for data collection, organization, reporting, and analysis to be configured to our organizations changing needs.

Minpunten:

Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil the account.

Marco
IT Expert in VS
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Salesforce Platform Gives Us Value For Money

5,0 10 maanden geleden

Pluspunten:

I love the efficiency of Salesforce Platform. Salesforce Platform works so well for us because it has been so effective.

Minpunten:

I do not dislike Salesforce Platform. Salesforce Platform is efficient.

Chris
Saalesforce Administrator in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Excellent Enterprise Platform for nearly all industries with a Enterprise-sized Price Tag

5,0 vorig jaar

Pluspunten:

I love how they have turned a database program into an interactive place where companies can create a singular source of truth surrounding every aspect of business operations.

Minpunten:

Some limitations are common sense additions that have been neglected in favor of flashy, new features. Reporting is limited and has many issues, one of which is they barely support it currently with little/no improvements while pushing users towards their Analytics Add-On - which has many improvements that were requested on Reports.

mariana
LOGISTICS DEVELOPER SENIOR in Mexico
Logistiek en toeleveringsketen, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Salesforce review

5,0 vorig jaar

Opmerkingen: I've tried some other platforms and I think this is the most friendly, easy to use and complete platform.

Pluspunten:

What I like the most about Salesforce is that i can load all my shipment info, invoice, create disbusements, activate tracking, validate guides and send my info to a platfoarm visible for my client. basically all in one.

Minpunten:

I don't like that some carriers don't appear on tracking and the dates can't be changed automatically.

LINE
Payroll Manager in Canada
Verzekeringen, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review Salesforce Platform

5,0 vorig jaar

Opmerkingen: Salesforce Platform is priceless to customer service type departments. It keeps everything in order and easy to collect a variety of data.

Pluspunten:

Customization is priceless. It can be done at all level and be done for what a person or what a department requires which makes it versatile.

Minpunten:

With much customization, sometimes it is hard to get something fixed or changed.

Connor
Finance Lead in VK
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce transformed our contracting and invoicing

4,0 12 maanden geleden

Opmerkingen: Salesforce has completely transformed our contracting and invoicing processes. As a fast growing start up we needed a solution to our contract management. Previously, all contract information used to sit in a huge g-sheet, which made monthly invoicing quite the task and not completely free from error. However, with Salesforce we're more able to audit contract information and download custom reports that slot straight into our invoicing process. This saved our FinOps team days in month end.

Pluspunten:

- Easy to navigate huge volumes of contract data - Custom downloadable reports that feed straight into our invoicing process - Fully customisable to accommodate our ongoing business changes

Minpunten:

- Off the shelf it is a bit clunky and so a Salesforce Admin is key to getting it how you want, which is obviously an additional cost (but worth it!)

Erin
Sales Enablement in VS
Computersoftware, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use platform

5,0 vorig jaar

Opmerkingen: Love the easy-to-use platform.

Pluspunten:

Easy to use, great reporting and trackability.

Minpunten:

The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section.

Olivia
General Manager in Kenia
Bankwezen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Actionable way to smart work.Salesforce Platform is the secret behind all these smiles.

5,0 vorig jaar

Opmerkingen: Scalability is a key factor in this software.No unnecessary tools which may affect someone's work.I am now at a peak performance and all thanks goes to this software.you should try it too.

Pluspunten:

It is easy to use this software no complicated settings or procedures.Has the most impressive features which makes it more efficient and interesting to use.If money value is your thing then this software caters for everything.we all need a software like this it superchanges your work to the best.

Minpunten:

It was a nice experience using this software.Am glad it was created on the first place because it has jumpstarted my work and now I am a proud user.

Adrianna
Operations in VS
Horeca, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce

4,0 3 maanden geleden

Pluspunten:

The variety and customization available for a complete CRM experience.

Minpunten:

The integration with other apps can get boggy.

David
Sr. Dir., Quality Assurance and Regulatory Affairs in VS
Medische apparatuur, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce - Not Ready for FDA regulated industries

1,0 2 jaar geleden

Pluspunten:

Not very much. It is poorly conceived; everything is based on opportunities

Minpunten:

As a Complaint handling tool, it assumes the user is selling toasters or laptops, not regulated medical devices.

Almir
Almir
SDR in Bosnië en Herzegovina
Geverifieerde LinkedIn-gebruiker
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best CRM platform available in the market!

5,0 2 jaar geleden

Pluspunten:

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Minpunten:

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.

Marsine
Customer Experience in VS
Machine- en installatiebouw, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great CRM Tool

4,0 vorig jaar

Opmerkingen: Great experience as a user of the platform

Pluspunten:

The Vendors response to our customized request.

Minpunten:

How things are prioritized when changes are requested.

Deniz
CEO/Founder in Filipijnen
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Amazing features but too difficult and complicated to set up

4,0 2 jaar geleden

Opmerkingen: This could really help our business but it has been a headache trying to get it set up the way we wanted to

Pluspunten:

Great potential for automation, lots of features, customizable

Minpunten:

Very difficult to customize and complicated to set up, no chat support

Rod
National Field Sales Administrator in Australië
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Salesforce

5,0 2 jaar geleden

Pluspunten:

Ease of access and use. If Data is present in a field it can be reported on.

Minpunten:

Nothing really, the platform is extremely intuitive and enjoyable to work with.

Jonathan
VP of Sales in VS
Computersoftware, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

A necessary CRM But lackluster for today's needs

3,0 2 jaar geleden

Opmerkingen: Okay, but not really impressed anymore

Pluspunten:

It integrates with everything and can push data through other filters easily.

Minpunten:

It looks old and cumbersome. It's so 2008