Podium reviews

Love it but don't always love paying for it!

Opmerkingen: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Pluspunten:

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Minpunten:

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

Wish we never left!

Opmerkingen: We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!

Pluspunten:

Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.

Minpunten:

Nothing, nothing, nothing, nothing, nothing.

podium, one mans trash is another's treasure

Opmerkingen: it wasn't bad honestly! It's a super great program and they have some amazing features. However, for our company, it just didn't fit as well. For companies larger and using more payment methods, this is the program for you and it's very easy to use daily.

Pluspunten:

Easy to navigate and gets the job done fairly quickly

Minpunten:

Not as efficient at getting our messages to patients

Great Platfrom for Text Messaging, but for a VOIP, not reommended

Pluspunten:

I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate.

Minpunten:

Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP.

Podium--Reliable and Easy to Use

Opmerkingen: As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Pluspunten:

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

Minpunten:

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.

Number kidnapped

Opmerkingen: Sad. They took our number under contract and wont let go of it. Until contract finishes even after telling them it sucks.

Pluspunten:

The only thing is that you can reply to reviews easy. But for a cost.

Minpunten:

Phone service is just horrble dont reccomend them.

Just send us a text! - Podium brings texting to business

Opmerkingen: The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.

Pluspunten:

I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."

Minpunten:

The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.

If you aren't using Podium, what are you waiting for?

Opmerkingen: The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)

Pluspunten:

What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.

Minpunten:

There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.

Podium Rocks & The Product Works

Opmerkingen: They are amazing and I am looking forward to see where the product will go in the future.

Pluspunten:

It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

Minpunten:

The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

Good product, shady development

Opmerkingen: They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest.

Pluspunten:

They offer a good product, and have a lot of services that are beneficial to a dealership.

Minpunten:

Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need.

"We wish we could do more to help, but this really is as far as we can go."

Opmerkingen: Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

Pluspunten:

When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

Minpunten:

Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

Quality platform, but with a cost

Opmerkingen: Quality of platform was good, level of customer service / support was good, although somewhat scattered . There were few issues with the functionality of the platform, but it did take a bit to get answers at times and it also felt like once we started to question the cost of the platform that there was a certain assumption were going to be gone, rather than presenting a collaborative environment to look at creating a package that would keep us on board.

Pluspunten:

The platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure..

Minpunten:

The least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward.

Everything in one place

Opmerkingen: Have had a great experience. Set up and add-ons are easy. Easy to use.

Pluspunten:

One place, multiple platforms combine. Appointment Center Reps do not need to check multiple dashboards, log in to multiple sites. It is all very transparent who sent what, saw what, etc. There are sites that are cheaper but we like the simplicity of this one. We can text customers and employee, create templates for consistent messaging, request reviews, NPS, all in one place. We know there are additional products available such as payments on Podium that we choose not to use. There is more that can be done with it than we need.

Minpunten:

It is not the cheapest platform for what we are doing but it is comfortable and does a great job. Would be interested to see group, mass messaging, and schedule messaging.

Need some features

Opmerkingen: It isn't bad product. I would like the change above, as well as I will periodically stop getting notifications on my cell phone, so I miss messages as well. Same with the desktop option. Sometimes, replies will not pop up in the lower corner of screen. So I will constantly switch to see if anyone responds.

Pluspunten:

Ease of use. Very easy to slip in and send a message. I also like the integration with our CRM software

Minpunten:

Cannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.

Tracking Reviews Can Be Easy

Opmerkingen: Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pluspunten:

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Minpunten:

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

A product that works.

Opmerkingen: The staff is great and very responsive. Really like the interface and ease of use of the system.

Pluspunten:

There’s a lot of companies out there that have products for our digits age but I’ve found one in Podium that is useful. I do all reputation management for the Automotive group I work for and it’s incredibly easy to manager because of Podium. I can connect with all customers from all my stores without needing to have multiple logins and with the easy of a click of a button to switch between stores. Lots of other benefits but this is the one I love most. We want to be in direct contact with all our customers and this tool makes it easy.

Minpunten:

I can’t really think of something I don’t like. The only thing I would think to improve it as a tool that would offer more to the customer is change from automated responses to Facebook messages to a team that handles incoming messages.

Great platform for easing customer communications

Opmerkingen: Great experience with the set up, customer service, and the results we have seen from acquiring more customer reviews.

Pluspunten:

This program allows our customers to contact us via text and vice versa, which is increasing the preferred method of communication for our clientele. It allows us to store communications, assign conversations to employees, and ask homeowners for reviews on social media. The review request feature seamlessly links to our preferred review methods, so there is little effort needed on behalf of the homeowners. We have increased the number of reviews on our Google page by 100% since using Podium.

Minpunten:

There is not currently the ability to create private conversations between staff and outside parties, it would be nice to have ways to separate conversations by department, with options to reassign by an administrator.

Fantastic Software

Opmerkingen: Our overall experience with Podium has been great. We've used three different review platforms and this one is unique in that we can also chat with our customers via text, which

Pluspunten:

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding. Requesting reviews is just a click away as well, and customers are able to choose where they would like to leave a review, which our customers truly appreciate.

Minpunten:

I wish the integration with Service Titan allowed more information to be pulled into the reporting of review requests, and the ability to push information back into Service Titan, however if using this as a standalone option is works great.

Good but expensive

Opmerkingen: Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.

Pluspunten:

Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.

Minpunten:

We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.

Overall Contentment of Podium

Pluspunten:

+   Customers appreciate the payment features since they are simple to use.+ The Facebook integration makes it simple to turn messages into leads.+ It is simple to utilize for the entire crew here.

Minpunten:

- From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is frequently difficult because inboxes and where things end up are frequently confused.- Podium would be a one-stop shop if it offered document signature alternatives and surveying features.

Podium: The Best Out There

Opmerkingen: Podium is a fantastic product and they’re doing it right. They make everything easy and make sure you understand all you can do with their software.

Pluspunten:

Podium is the best review software I’ve come across. They make it so easy to request, monitor and respond to reviews. We have it set up for review requests for texts and for Facebook reviews to come through. It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Minpunten:

Something I would like the least is the amount of time it has taken for us to set up a new branch. It’s been a week or two yet we’re having minor issues. It would be a major issue if our reps weren’t nice but they make it easy and we know they’re doing everything they can.

Trapped by Auto-renew contract

Opmerkingen: The product is expensive. Works as expected. Customer Service is not great.

Pluspunten:

We use it for communicating with our patients and our office.

Minpunten:

It is very expensive. I have had it for three years and found out that every year the contract auto renews. I am not stuck paying for NO customer service and constant sales calls for another 11 months. I wish I went with a company that still has a heart. The only way to talk to them is through reviews!

Very Happy Podium User

Opmerkingen: Customer support is great. I know there are less expensive similar products out there at present. We have decided not to switch as this product is working well for us.

Pluspunten:

24/7 communication with customers. This has been especially important during the pandemic.

Minpunten:

I think it could process faster. I'm sure there is room for improvement in the user experience.

Let Podium Do the Heavy Lifting....

Opmerkingen: Before Podium we struggled to get good reviews, not because our guests didn't like us, we just didn't have a way of asking for feedback. We use to get 3 or 4 reviews a month. Now we get 40 +. Having Podium consolidate everything for us makes managing our reputation easy all while getting significant volume, which helps in all aspects of our business.

Pluspunten:

We like that Podium is the hub for all online feedback and that we can manage our social reputation in one place.

Minpunten:

It would be nice if Yelp would play nice with others.

I Use This Every Day

Opmerkingen: I use Podium daily. It helps me organize customers, keep communication lines open, and allows me to communicate easily and effectively without the need to hand off my personal number. I've basically closed and completed deals using Podium! It's an invaluable tool.

Pluspunten:

I love using Podium for work texts! I don't have to hand out my personal phone number so I feel a lot safer. I also use this every day! Get out information, talk about appointments, arrange deals. I keep the app on my phone so I can take work home when I need to.

Minpunten:

Learning some of the features, like "open" v "closed" conversations, and the minimalistic design used to mark a message as such, is small and not intuitive. Once I learned, however, it all made sense. Maybe a switch design or something similar would be more intuitive.