UJET reviews

Awesome Tool

Opmerkingen: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pluspunten:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Minpunten:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Ujet

Opmerkingen: Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.

Pluspunten:

Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g

Minpunten:

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Poor strategic vision from leadership, broken and unstable product.

Opmerkingen: None unfortunately.

Pluspunten:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Minpunten:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Ujet review

Opmerkingen: Ujet is powerful tool that we use calling our customer

Pluspunten:

Ujet is easy to use and user friendly, navigate well and clear sound

Minpunten:

none so far, Ujet is easy to use and user friendly, navigate well and clear sound

The best platform for your interactions.

Opmerkingen: Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.

Pluspunten:

I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.

Minpunten:

I don't have any negative comments about it.

My Ujet experience

Opmerkingen: Easy to use, We can track our daily calls and time allotted on each calls.

Pluspunten:

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Minpunten:

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

UJET Review

Pluspunten:

I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!

Minpunten:

In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.

Ujet

Opmerkingen: Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it.

Pluspunten:

Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.

Minpunten:

In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

Highly suggested tool.

Opmerkingen: My over all experience on this tool was very good

Pluspunten:

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

Minpunten:

I relly like this kind of tool it was very easy to use and i already suggest this on the other company

Ujet review

Opmerkingen: It helps me alot regarding about the call management.

Pluspunten:

You can see the time avail and also you can easily change your auxes

Minpunten:

Ujet has UI concerns needs to be adjusted.

Values you as a customer

Opmerkingen: Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Pluspunten:

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Minpunten:

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Review for Software buyers

Opmerkingen: I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Pluspunten:

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Minpunten:

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

The best Call Management software

Opmerkingen: Excellent, Customer service and the technical support is always on top

Pluspunten:

Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require

Minpunten:

Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP

Best of the best functionality

Pluspunten:

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Minpunten:

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

My experience with Ujet

Pluspunten:

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome. Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Minpunten:

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

One Of the best softwares in managing and calls in customer service field

Pluspunten:

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Minpunten:

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Quirks that make it frustrating

Opmerkingen: It get's the job done- I just think the kinks from above would make it that much better.

Pluspunten:

The interface is pretty straightforward.

Minpunten:

I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call. I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating. My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us. Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater.

UJET review

Opmerkingen: Love Ujet! Great service!

Pluspunten:

The ease and efficiency of redaction of private information.

Minpunten:

Calls drop and you can’t keep the call after establishing connection again.

Brilliant App!

Opmerkingen: Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!.

Pluspunten:

The easy to use functionality, very straight forward and to the point app!. I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D

Minpunten:

Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application!

SWAG Ujet

Opmerkingen: When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand

Pluspunten:

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

Minpunten:

The only thing, would be that it lags a little, but that could just be due to the internet connection.

Extremely efficient!

Opmerkingen: Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level.

Pluspunten:

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

Minpunten:

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

U Jet Feedback

Opmerkingen: Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system.

Pluspunten:

I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.

Minpunten:

I didn't like the fact that you couldn't force logout users.

Easy to use, easy to set up

Opmerkingen: It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has.

Pluspunten:

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

Minpunten:

It may be buggy with integrations with other CRMs, like Salesforce.

It work's for me

Opmerkingen: At first it is strange, but after a few weeks.. it is easy to use.

Pluspunten:

The user interface is easy to use. The color code when switching to different aux codes is nice to have. Easy to know what aux code you are in.

Minpunten:

there is no time/clock when you put customer on hold. Something the developer can add.

UJET for Outsourcing

Opmerkingen: Great experience so far! It's easy on the eyes. Can't complain!

Pluspunten:

Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website!

Minpunten:

Certainly, I do not consider any cons of the software.