UJET reviews

Awesome Tool

Opmerkingen: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pluspunten:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Minpunten:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Great experience with Ujet!

Opmerkingen: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pluspunten:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Minpunten:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Poor strategic vision from leadership, broken and unstable product.

Opmerkingen: None unfortunately.

Pluspunten:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Minpunten:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Amazing Experience

Opmerkingen: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Pluspunten:

Reporting is excellent, Routing is very easy, Creating teams and users.

Minpunten:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Wonderful

Opmerkingen: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Pluspunten:

You can merge, transfer and mute calls. We could not do that on the last software.

Minpunten:

It will lag sometimes when disconnecting the call.

I consider myself a critic. However, there is very little to critique with UJET.

Opmerkingen: UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Pluspunten:

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Minpunten:

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

One Of the best softwares in managing and calls in customer service field

Pluspunten:

I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet

Minpunten:

Nothing actually there to dislike it only requires a strong internet connection to work probably.

Easy and Efficient!

Opmerkingen: I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides.

Pluspunten:

I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

Minpunten:

Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

Sleek Looking and Fast!

Pluspunten:

I like that UJET provides its easy to use app to manage day to day status, channel I am working on, and calls. It manages inbound and outbound calls, I can make both, and it has an intuitive whisper notification for incoming calls. Its integration with Kustomer is a plus!

Minpunten:

I really do like using UJET every day! Nothing to complain about as I am a very happy customer!

The integration with UJET REST API was seamless and very easy to implement

Pluspunten:

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Minpunten:

UJET is relatively new to the market place, with that said, their API are mature for a young company

What others can't do, Quick, Nimble and turned up in hours

Opmerkingen: I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Pluspunten:

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Minpunten:

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Easy to Use and Aesthetically pleasing

Opmerkingen: Overall it has been better than other providers and I have enjoyed my experience

Pluspunten:

I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one.

Minpunten:

I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out.

Keeping up with the times! (Superb team)

Opmerkingen: Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

Pluspunten:

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Minpunten:

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Great Interface and Easy to Learn.

Opmerkingen: UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

Pluspunten:

I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

Minpunten:

I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

Ujet

Opmerkingen: Overall, I like Ujet. I think it is easy to learn how to use and I like the way it works with Kustomer. If it wouldn't freeze and glitch up the way it does, it would be an awesome program!

Pluspunten:

One of the good things about Ujet is it is super easy to use! It's easy to log in, make calls, receive calls and transfer! It has the options for breaks, bathroom, meetings, ect. I use Ujet through Kustomer and I like how they work together and pull up customers information.

Minpunten:

The biggest negative with Ujet is it does glitch up often. After ending a call, sometimes it will freeze and not put you back into available after the countdown for Wrap-Up and when you try to click Back To Available, nothings happens so you have to refresh the page. There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

Reliable and User Friendly!

Opmerkingen: Overall, very pleased with the service and we’re able to contact our customers with ease.

Pluspunten:

It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.

Minpunten:

I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.

Ujet is Easy

Opmerkingen: i use it every day and all day. My job loves this app. also its easy to record and track calls.

Pluspunten:

I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone.

Minpunten:

I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer.

Extremely efficient!

Opmerkingen: Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level.

Pluspunten:

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

Minpunten:

sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well.

Easy for call tracking!

Opmerkingen: It has become easier for me to take calls and have daily stats and metrics

Pluspunten:

It is very simple to use and I can easily track the calls that I have made daily -

Minpunten:

I have not experienced anything bad so far

UJET for Outsourcing

Opmerkingen: Great experience so far! It's easy on the eyes. Can't complain!

Pluspunten:

Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website!

Minpunten:

Certainly, I do not consider any cons of the software.

great job ujet

Pluspunten:

its easy to use and very detailed in what you are using

Minpunten:

nothing everything was neatly put together

You get what you want in Ujet!

Opmerkingen: My experiencing is awesome! had a bad time at first, but it's actually easy to use in a long run.

Pluspunten:

Easy to use and understand. User friendly when you get hold to it.

Minpunten:

search engine. Having hard time searching for the right article under the search feature

UJET after 8 Months

Opmerkingen: I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

Pluspunten:

Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Minpunten:

Sometimes after software update I have to refresh my page, but it is OK.

At Nest We Love UJET!!!

Opmerkingen: IT'S GREAT!!!

Pluspunten:

It is very easy to use, and better than the previous software.

Minpunten:

Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program.

UJET Is great!

Pluspunten:

It is extremely easy and pleasant to use, and it's always updated

Minpunten:

There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.