IntelliShift reviews

Do You Know Where Your Assets Are?

Opmerkingen: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pluspunten:

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Minpunten:

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Great product for the price

Opmerkingen: Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Pluspunten:

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Minpunten:

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

My last contract with this company

Opmerkingen: We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Pluspunten:

The program is user friendly. the user has many variables that can be used to create a report

Minpunten:

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Peace of Mind

Opmerkingen: We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Pluspunten:

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Minpunten:

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

This is the best tracking solution for your vehicles!

Opmerkingen: Great tracking software.

Pluspunten:

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Minpunten:

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Opmerkingen: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pluspunten:

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Minpunten:

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

2 Thumbs Up!!

Opmerkingen: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pluspunten:

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Minpunten:

None! So far, we like everything about the software.

2/25/2022

Opmerkingen: very good

Pluspunten:

i am able to see my vehicles to help keep them efficient & check for idle time

Minpunten:

there is to long of a lag in live tracking a vehicle

Dispatch Assistant

Pluspunten:

the map is easy to understand, the reports are quick to easy to learn

Minpunten:

it sometimes takes awhile to upload or catch up to live

best in nyc area

Pluspunten:

Very user friendly, and could be used for more detailed companies with large fleets.

Minpunten:

delays on the less used units, seems like when a unit is off for a while it takes some time to reboot

Could use some work

Opmerkingen: Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pluspunten:

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Minpunten:

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Great Interface, Even Better Service

Opmerkingen: We are able to see the current status of our entire fleet and also use the software for maintenance tracking.

Pluspunten:

By far, the greatest part of IntelliShift is the customer service that we have received. The few times we have needed support, they are always willing to help and follow through. IntelliShift also interfaces with our ERP Software, Sampro Enterprise.

Minpunten:

The only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.

Silent Passenger

Pluspunten:

Know where the employees and vehicles are most of the time

Minpunten:

Wish it would work in all areas for us. No service in all areas

Easy to use. Great support staff

Opmerkingen: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pluspunten:

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Minpunten:

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Great Product at Great Cost

Opmerkingen: One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product

Pluspunten:

The product is easy to use and offers a lot of features that make it easy to increase productivity.

Minpunten:

The refresh time is a little slow and the mobile app version in not as efficient as needed.

VTS staff are very responsive

Opmerkingen: We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Pluspunten:

I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Minpunten:

Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Great product but challenging to communicate on the fly.

Opmerkingen: The platform itself works great. My challenge is the constant change of account reps and their lack of knowledge about my business and their lack understanding of the products intellishift has to offer.

Pluspunten:

The overall functionality is great it meets our needs.

Minpunten:

There seems to be a revolving door with account reps assigned to my account.

Our Silent Passenger review

Opmerkingen: Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.

Pluspunten:

The pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.

Minpunten:

The tech support department is uneducated on the tracking product and never has a proper answer.

Wonderful

Opmerkingen: The system is very helpful with finding the trucks and seeing their path of travel

Pluspunten:

the system is easy to use and navigate. The reports are easy to run and read. the system updates frequently.

Minpunten:

The GPS system sometimes takes too long to update and bring the site to live time, which makes it hard to follow trucks.

Professional grade

Opmerkingen: Improved control over drivers hours and fuel efficiency making sure all of them are in compliance with speed limit regulations allowing us to run a smooth operation at our transfer station

Pluspunten:

Accurate location and easy to use mobile app, most of the time I’m not near a computer so it became very handy to use it on my phone everywhere I go, liked the improvements they did and the way it looks now(better than the old app)

Minpunten:

Need more frequent location Updates, takes quite some time to update the actual location (about 5 min)

Silent Passenger ease of use.

Opmerkingen: Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pluspunten:

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Minpunten:

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Satisfied with purchase so far

Opmerkingen: Fleet tracking and mobilization has become much easier with the product.

Pluspunten:

Product is easy to install and fairly simple to administer.

Minpunten:

Even though we have a WEX fuel card integration with the card has not gone as smoothly as promised.

Thumbs up for silent passenger

Opmerkingen: My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information

Pluspunten:

Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving

Minpunten:

NoneThere was not too much of a downsize to using this system

Great for fleet

Opmerkingen: We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Pluspunten:

It allows us to see everything at one time, and the updates keep getting better

Minpunten:

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

Well working product

Opmerkingen: The best

Pluspunten:

It does what it says it does. there are often updates to make the use of the product better.

Minpunten:

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location