IntelliShift reviews

Over IntelliShift

Toonaangevende software voor vlootbeheer en asset-tracking voor wagenparken van 100+. Bekroonde gebruikerservaring en klantondersteuning.

Meer informatie over IntelliShift

Pluspunten:

The feature I use most is the stops with options,It helps with routing the truck if I have to switch things up on the fly.

Minpunten:

Sometimes, there is a delay in signal. No other issues I can think of.

Beoordelingen van IntelliShift

Gemiddelde score

Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,4
Waar voor je geld
4,4

Waarschijnlijkheid van aanbeveling

8,8/10

IntelliShift heeft een totaalscore van 4,5 van 5 sterren op basis van 82 gebruikersreviews op Capterra.

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Reviews filteren (82)

Christopher
Christopher
Transportation Manager in VS
Geverifieerde LinkedIn-gebruiker
Levensmiddelen- en drankenindustrie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Do You Know Where Your Assets Are?

5,0 4 jaar geleden

Opmerkingen: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pluspunten:

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Minpunten:

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

Michaela
Service Operations and IT Manager in VS
Machine- en installatiebouw, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Overwogen alternatieven:

Great product for the price

4,0 2 jaar geleden

Opmerkingen: Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Pluspunten:

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Minpunten:

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

Reactie VTS

2 jaar geleden

Hi Michaela, Thank you for your feedback! We are happy to hear that you are satisfied with IntelliShift.

Paul
President in VS
Openbare veiligheid, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

My last contract with this company

3,0 2 jaar geleden

Opmerkingen: We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Pluspunten:

The program is user friendly. the user has many variables that can be used to create a report

Minpunten:

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Reactie VTS

2 jaar geleden

Hi Paul, Thank you for your feedback. Here at IntelliShift, the success of our customers is at the heart of what we do. We are a customer-centric organization, so we take this feedback very seriously. We will have your account manager reach out to you to assist.

John
John
General Manager in VS
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Peace of Mind

5,0 2 jaar geleden

Opmerkingen: We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Pluspunten:

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Minpunten:

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Reactie VTS

2 jaar geleden

Hi John, Thank you for your review! We are thrilled to hear that you are happy with IntelliShift and that it has provided you with peace of mind.

Geverifieerde reviewer
Deputy Director in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Easy to use. Great support staff

5,0 5 jaar geleden

Opmerkingen: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pluspunten:

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Minpunten:

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

Reactie Vehicle Tracking Solutions

5 jaar geleden

Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software!

Catalin
Catalin
Owner in VS
Geverifieerde LinkedIn-gebruiker
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

This is the best tracking solution for your vehicles!

5,0 5 jaar geleden

Opmerkingen: Great tracking software.

Pluspunten:

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Minpunten:

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Reactie Vehicle Tracking Solutions

5 jaar geleden

Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software. Best, Silent Passenger Team

PJ
Safety Director in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

5,0 4 jaar geleden

Opmerkingen: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pluspunten:

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Minpunten:

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, PJ! We appreciate your feedback and are happy to hear that you are seeing positive results with Silent Passenger. We look forward to continuing to support your business in the future!

Geverifieerde reviewer
Controller in
Geverifieerde LinkedIn-gebruiker
Luchtvaart(maatschappijen), 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

2 Thumbs Up!!

4,0 4 jaar geleden

Opmerkingen: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pluspunten:

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Minpunten:

None! So far, we like everything about the software.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!

Andrea
Office Manager in VS
Vervoer/over de weg/per spoor, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Mumford Services

4,0 4 maanden geleden

Opmerkingen: We like the program

Pluspunten:

Love the ease of using the product. We like the way we can see our whole fleet at once.

Minpunten:

The reporting feature such as stops with options since the last few updates takes forever to load. It would be really amazing if we could make this feature speedier like it used top be.

Brenda
Brenda
Dispatcher in VS
Geverifieerde LinkedIn-gebruiker
Vervoer/over de weg/per spoor, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Dispatch Assistant

5,0 4 jaar geleden

Pluspunten:

the map is easy to understand, the reports are quick to easy to learn

Minpunten:

it sometimes takes awhile to upload or catch up to live

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Brenda! We appreciate your feedback and are glad to hear that you are seeing success with Silent Passenger. We look forward to continuing to support you in the future!

steve
Director of National HVAC Service in VS
Facilitaire diensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Silent Passenger ease of use.

4,0 4 jaar geleden

Opmerkingen: Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pluspunten:

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Minpunten:

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

Tina
manager in VS
Milieudiensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

TinaD

4,0 2 jaar geleden

Pluspunten:

knowing where vehicles are at all times. Dispatching made easy

Minpunten:

Sometimes, there is a delay in signal. No other issues I can think of

Reactie VTS

2 jaar geleden

Hi Tina, Thank you for your feedback! Here at IntelliShift, the success of our customers is at the heart of what we do. We are thrilled to hear that IntelliShift has helped your business optimize various processes.

Charles
Operations Manager in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

very profesional

5,0 5 jaar geleden

Opmerkingen: Keeps the drivers honest

Pluspunten:

Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

Minpunten:

The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

Reactie Vehicle Tracking Solutions

5 jaar geleden

Thank you, Charles for submitting your review. We look forward to continually providing you excellent service and reliable software.

Kathryn
Dispatcher in VS
Bouwmaterialen, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review

5,0 4 jaar geleden

Pluspunten:

I enjoy many features of this program from active map to fleet status -

Minpunten:

The directions feature doesn't work well.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Kathryn! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

jp
president in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very good system.

4,0 4 jaar geleden

Pluspunten:

We use the Landmarks feature a lot in planning sales trips.

Minpunten:

We wish we could route our trucks easier with deliveries.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, JP! We appreciate your feedback and are glad to hear that Silent Passenger has been helpful to your business. We look forward to continuing to support your business in the future!

Erich
Shop/fleet manager in VS
Bouw, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great !

5,0 4 jaar geleden

Opmerkingen: We are pretty much happy!

Pluspunten:

Super easy to use and has lots of features

Minpunten:

Sometimes it crashes but doesn't happen every day

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your positive review, Erich! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business! We look forward to continuing to support you in the future!

Mark
Mark
Safety & Compliance Officer in VS
Geverifieerde LinkedIn-gebruiker
Duurzaamheid en milieu, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Silent Passenger Review

5,0 4 jaar geleden

Pluspunten:

Ease of use on multiple platforms; desktop, laptop, iPad.

Minpunten:

Frequency in which vehicles update their position.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for the review, Mark! We appreciate your feedback. We look forward to continuing to support your business in the future!

Teddy
Communications Manager in VS
Ziekenhuis- en gezondheidszorgbranche, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Using for Ambulance Service

4,0 4 jaar geleden

Opmerkingen: Cost effective solution to track assets real time.

Pluspunten:

Ease of use Largely accurate Ease of setting up emailed reports

Minpunten:

Sometimes there is issues where the units report off of the road.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Teddy! We appreciate your feedback and are glad to hear the Silent Passenger has helped you better manage your assets. We look forward to continuing to support your business!

LYNNA
Branch Manager in VS
Groothandel, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Super Helpful

5,0 4 jaar geleden

Pluspunten:

We can see where are trucks are during the day.

Minpunten:

Really cannot find anything about that we do not like.

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Lynna! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

Alan
Senior Fleet Manager in VS
Voedselproductie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Review

4,0 2 jaar geleden

Opmerkingen: We found the installation to be terrible. The support on the phone is hit and miss.

Pluspunten:

Access to a lot of information. There is a great amount of information about the trucks on the web site.

Minpunten:

Support is inconsistent. The installation teams did a terrible job. Cut wires, screws through wires and boxes, etc.

Reactie VTS

2 jaar geleden

Hi Alan, Thank you for this valuable feedback. Here at IntelliShift, the success of our customers is at the heart of what we do. We are committed to project management-driven, on-site custom installations tailored to our customers' needs, so we take this feedback very seriously. We'd like to learn more about the challenges encountered with the installation process and how we can make it right. We will have your dedicated Customer Success Manager reach out to you to see how we can help.

EDWARD
director fleet operations in VS
Automotive, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

great product

4,0 4 jaar geleden

Opmerkingen: we have proved a vehicle was not where someone said it was involved in accident . cut idling cost and reduced speeding and accidents .

Pluspunten:

instantly comunicate with vehicle . fuel card intergration reporting

Minpunten:

score card needs improvement prefer azuga

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your review, Edward! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business! We look forward to continuing to provide fleet management support for your business in the future!

Swapnil
Student in VS
, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer
Bron: SoftwareAdvice

Great Tracking software

5,0 5 jaar geleden

Pluspunten:

I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Minpunten:

I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Jeanette
HR Accounting Legal in VS
Vervoer/over de weg/per spoor, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great functionality

5,0 4 maanden geleden

Opmerkingen: Considering the cameras that they offer and GPS as additional services. Overall very pleased with the inspection software

Pluspunten:

This is a great upgrade from paper inspections. We love the user friendly app and ability to create our own inspection categories and specs for each type of vehicle being inspected.

Minpunten:

Wish we could get the inspections reported without creating a failed item. Want notifications when they are completed without having to have a fail to see it. otherwise

Jeff
Manager in VS
Detailhandel, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great product

5,0 4 jaar geleden

Pluspunten:

Easily lets me follow where my vans are to better help my customers

Minpunten:

Nothing everything has been great so far

Reactie Vehicle Tracking Solutions

4 jaar geleden

Thank you for your positive review, Jeff! We appreciate your feedback and are happy to hear that you are enjoying Silent Passenger. We look forward to continuing to support your business in the future!

Gabriel
dispatch in VS
Olie en energie, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best GPS Tracking ever!

5,0 5 maanden geleden

Opmerkingen: My overall experience has been great. I would recommend this to all companies with multiple trucks.

Pluspunten:

The GPS tracking feature on the trucks.

Minpunten:

The fleet activity. Always felt like it was a little off.