IntelliShift reviews

Do You Know Where Your Assets Are?

Opmerkingen: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pluspunten:

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Minpunten:

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Great product for the price

Opmerkingen: Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Pluspunten:

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Minpunten:

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

My last contract with this company

Opmerkingen: We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Pluspunten:

The program is user friendly. the user has many variables that can be used to create a report

Minpunten:

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Peace of Mind

Opmerkingen: We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Pluspunten:

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Minpunten:

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Easy to use. Great support staff

Opmerkingen: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pluspunten:

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Minpunten:

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

This is the best tracking solution for your vehicles!

Opmerkingen: Great tracking software.

Pluspunten:

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Minpunten:

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Opmerkingen: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pluspunten:

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Minpunten:

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

2 Thumbs Up!!

Opmerkingen: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pluspunten:

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Minpunten:

None! So far, we like everything about the software.

Mumford Services

Opmerkingen: We like the program

Pluspunten:

Love the ease of using the product. We like the way we can see our whole fleet at once.

Minpunten:

The reporting feature such as stops with options since the last few updates takes forever to load. It would be really amazing if we could make this feature speedier like it used top be.

Dispatch Assistant

Pluspunten:

the map is easy to understand, the reports are quick to easy to learn

Minpunten:

it sometimes takes awhile to upload or catch up to live

Silent Passenger ease of use.

Opmerkingen: Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pluspunten:

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Minpunten:

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

TinaD

Pluspunten:

knowing where vehicles are at all times. Dispatching made easy

Minpunten:

Sometimes, there is a delay in signal. No other issues I can think of

very profesional

Opmerkingen: Keeps the drivers honest

Pluspunten:

Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

Minpunten:

The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

Review

Pluspunten:

I enjoy many features of this program from active map to fleet status -

Minpunten:

The directions feature doesn't work well.

Very good system.

Pluspunten:

We use the Landmarks feature a lot in planning sales trips.

Minpunten:

We wish we could route our trucks easier with deliveries.

Great !

Opmerkingen: We are pretty much happy!

Pluspunten:

Super easy to use and has lots of features

Minpunten:

Sometimes it crashes but doesn't happen every day

Silent Passenger Review

Pluspunten:

Ease of use on multiple platforms; desktop, laptop, iPad.

Minpunten:

Frequency in which vehicles update their position.

Using for Ambulance Service

Opmerkingen: Cost effective solution to track assets real time.

Pluspunten:

Ease of use Largely accurate Ease of setting up emailed reports

Minpunten:

Sometimes there is issues where the units report off of the road.

Super Helpful

Pluspunten:

We can see where are trucks are during the day.

Minpunten:

Really cannot find anything about that we do not like.

Review

Opmerkingen: We found the installation to be terrible. The support on the phone is hit and miss.

Pluspunten:

Access to a lot of information. There is a great amount of information about the trucks on the web site.

Minpunten:

Support is inconsistent. The installation teams did a terrible job. Cut wires, screws through wires and boxes, etc.

great product

Opmerkingen: we have proved a vehicle was not where someone said it was involved in accident . cut idling cost and reduced speeding and accidents .

Pluspunten:

instantly comunicate with vehicle . fuel card intergration reporting

Minpunten:

score card needs improvement prefer azuga

Great Tracking software

Pluspunten:

I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Minpunten:

I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Great functionality

Opmerkingen: Considering the cameras that they offer and GPS as additional services. Overall very pleased with the inspection software

Pluspunten:

This is a great upgrade from paper inspections. We love the user friendly app and ability to create our own inspection categories and specs for each type of vehicle being inspected.

Minpunten:

Wish we could get the inspections reported without creating a failed item. Want notifications when they are completed without having to have a fail to see it. otherwise

Great product

Pluspunten:

Easily lets me follow where my vans are to better help my customers

Minpunten:

Nothing everything has been great so far

Best GPS Tracking ever!

Opmerkingen: My overall experience has been great. I would recommend this to all companies with multiple trucks.

Pluspunten:

The GPS tracking feature on the trucks.

Minpunten:

The fleet activity. Always felt like it was a little off.