IntelliShift reviews

Do You Know Where Your Assets Are?

Opmerkingen: Very happy with the software and the system. Calls into the service desk are answered almost immediately.

Pluspunten:

The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was.

Minpunten:

New York City tends to bounce the signal a bit more than it used to. There are some lags in the data.

Great product for the price

Opmerkingen: Support and team are great. Great product, especially for the price. Better product than the big name competitor!

Pluspunten:

Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep.

Minpunten:

The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product.

My last contract with this company

Opmerkingen: We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location.

Pluspunten:

The program is user friendly. the user has many variables that can be used to create a report

Minpunten:

The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you

Peace of Mind

Opmerkingen: We have been pleased with the software from
the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers.

Pluspunten:

This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software.

Minpunten:

It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of.

Easy to use. Great support staff

Opmerkingen: I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle.

Pluspunten:

Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing.

Minpunten:

Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods.

This is the best tracking solution for your vehicles!

Opmerkingen: Great tracking software.

Pluspunten:

I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Minpunten:

Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service

Opmerkingen: Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years.

Pluspunten:

Ease of use, accuracy, number of reports available, minimum "offline" periods.

Minpunten:

GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services.

Great for fleet

Opmerkingen: We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Pluspunten:

It allows us to see everything at one time, and the updates keep getting better

Minpunten:

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

2 Thumbs Up!!

Opmerkingen: We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pluspunten:

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Minpunten:

None! So far, we like everything about the software.

Mumford Services

Opmerkingen: We like the program

Pluspunten:

Love the ease of using the product. We like the way we can see our whole fleet at once.

Minpunten:

The reporting feature such as stops with options since the last few updates takes forever to load. It would be really amazing if we could make this feature speedier like it used top be.

Silent Passenger daily use

Opmerkingen: They have been very helpfully and have very friendly staff that can help with any issue that may a rise.

Pluspunten:

The things I like most about the software is the layout on the website and app. It is easy to use and has a nice look to the eye. Also like the daily reports and the active reports for when the vehicle battery dies, tow, or unplug of device.

Minpunten:

The only cons is that we just started using the OBD device and a couple have not worked proper when it was installed.

Well working product

Opmerkingen: The best

Pluspunten:

It does what it says it does. there are often updates to make the use of the product better.

Minpunten:

we deliver to multiple stops in NYC which are very close to each other. sometimes it is hard to identify if the driver made it to the exact location

TinaD

Pluspunten:

knowing where vehicles are at all times. Dispatching made easy

Minpunten:

Sometimes, there is a delay in signal. No other issues I can think of

best in nyc area

Pluspunten:

Very user friendly, and could be used for more detailed companies with large fleets.

Minpunten:

delays on the less used units, seems like when a unit is off for a while it takes some time to reboot

Easy to use

Opmerkingen: Works as described.

Pluspunten:

Easy to use and query the information on specific cars

Minpunten:

Occasional inaccurate location, giving wrong location of vehicle by several miles.

Very good system.

Pluspunten:

We use the Landmarks feature a lot in planning sales trips.

Minpunten:

We wish we could route our trucks easier with deliveries.

Review

Pluspunten:

I enjoy many features of this program from active map to fleet status -

Minpunten:

The directions feature doesn't work well.

Great product

Pluspunten:

Ease of use, plenty of functionally. Able to setup reports

Minpunten:

Wish they would add a camera dashboard mode.

SILENT PASSENGER REVIEW

Opmerkingen: ? ITS OK FOR WHAT WE NEED IT FOR

Pluspunten:

put a few things and it dosen't let me continue

Minpunten:

CONSISTENTLY CLOSES AND OPENS WITH OUT WARNING

Using for Ambulance Service

Opmerkingen: Cost effective solution to track assets real time.

Pluspunten:

Ease of use Largely accurate Ease of setting up emailed reports

Minpunten:

Sometimes there is issues where the units report off of the road.

Silent Passenger has helped us become more efficient in the use of our fleet.

Opmerkingen: Safer drivers, better information, improved fuel savings.

Pluspunten:

The software helped us to cut fuel costs by managing idle time. In addition it has helped identify our drivers that may need a little more training.

Minpunten:

I do not have anything that I would currently consider a con with the software. Unless they would like to drop the pricing a bit.

Silent passenger is worth every penny

Opmerkingen: Excellent support

Pluspunten:

Its Easy to use and has alot of report actions

Minpunten:

Its not to the second. Bit none of them are

SILENT PASSENGER

Opmerkingen: OVERALL WE HAVE HAD A GREAT EXPRIENCE. CUSTOMER SUPPORT IS EXCELLENT.

Pluspunten:

SILENT PASSENGER IS VERY EASY TO USE. YOU CAN GENERATE MULTIPLE REPORTS TO RUN YOUR OPERATION MORE EFFICIENTLY.

Minpunten:

WOULD LIKE TO GENERATE SOME REPORTS ON A WEEKLY, MONTHLY, QUARTERLY AND YEARLY BASIS.

Great Tracking software

Pluspunten:

I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Minpunten:

I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

Great system

Pluspunten:

Easy to use. Very good up to date system

Minpunten:

Better live time feed for public view. Alot of manipulation to find info