ManageEngine SupportCenter Plus reviews
door ManageEngine4.3/5 10 beoordelingen
Beoordeeld op 14-2-2018
Lots of features
Opmerkingen: Notification screen reminds me a social network message. That's good.
Pluspunten: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Beoordeeld op 13-5-2018
Good but can be improved.
Pluspunten: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Minpunten: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Beoordeeld op 27-11-2019
One view of all your customers interactions
Opmerkingen: Very positive overall experience, and migrating colleagues to a new process and platform was very seamless
Pluspunten: In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time
Minpunten: You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product
Beoordeeld op 15-1-2019
Manage Engine Ticketing System
Pluspunten: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Minpunten: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Beoordeeld op 4-5-2018
Very good experience i have with product, im satisfied.
Pluspunten: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Minpunten: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Beoordeeld op 25-6-2018
AS a web based CRM solution, it doesnt get any easier
Pluspunten: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Minpunten: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
Beoordeeld op 2-4-2012
satisfies all my needs...
Opmerkingen: I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine!
Pluspunten: Easy to use
Beoordeeld op 3-1-2018
this software is sooo complex and yet sooo simple to use
Pluspunten: usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now
Minpunten: i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time