Medallia Concierge reviews

Best B2C communication platform available

Opmerkingen: We have leveraged Zingle to improve customer retention an satisfaction, increase sales, and improve brand exposure and customer awareness of new product and offer lines. We have found that we are only limited by our imagination with what we can do with Zingle. Each new idea we have shared with the Zingle development team has been met with enthusiasm. Zingle has evolved us as a business and helped us gain efficiencies. Our customer satisfaction ratings show us that Zingle has had a significant impact on our ability to provide service to our customers where and when they need us.

Pluspunten:

Zingle is versatile, adaptive and user friendly. Training time for our employees was minimal which means it was inexpensive to on-board our team. Any additional training needs have been met by the Zingle team. They are responsive and supportive.

Minpunten:

We would like to see improvements with the exportable reports from the provided analytics.

Amazing Product - Perfect For Our Property

Opmerkingen: Amazing, very helpful, and a great new-age way to give our guests the best service.

Pluspunten:

We love the ease of use for it and how well it works for a condo property like ours. We can message all guests at once in case of emergency (our power went out last week and it was so easy to pull up the app - on our phones - and communicate with them during this). Just daily communication, welcome, requests, and departure reminders are so simple and most are automated! Minimal work but maximum communication to the guests.

Minpunten:

We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.

Single is very helpful in my daily work but can be very frustrating to use at times.

Pluspunten:

Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Minpunten:

Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Wonderful connection tool

Pluspunten:

This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Minpunten:

The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

Game changing technology

Opmerkingen: Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.

Pluspunten:

This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.

Minpunten:

I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages.

Zingle- Hotel Communication

Pluspunten:

When I worked at a large resort, we used Zingle to communicate with the hotel guests. It worked very well and was easy to use.

Minpunten:

At the time I did not like that multiple people could log in at the same time and chat back to the guests. It would get confusing at times.

Our Members love the two-way texting service!

Opmerkingen: It helps us promote our club events, and allows our Members to ask questions and make reservations quickly and easily.

Pluspunten:

Our previous text software only allowed us to text out. The two-way texting has really been a game changer in the way we communicate with our Members.

Minpunten:

The automations were tricky at first, but it was always easy to get help from our service representative.

Great product and fantastic company

Opmerkingen: Fantastic! Highly recommended.

Pluspunten:

We have been using Zingle for approx. 2 years now. We love the ease of use, the uptime and the incredible account management we get from Zingle. This is a really well run company.

Minpunten:

Inability to have AI respond to customer texts based on "sentiment analysis". However we have been told this is in the works.

Front Desk Agent responding to guests needs

Opmerkingen: Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pluspunten:

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Minpunten:

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Very easy to use and navigate. Good way to quickly communicate to a large group of employees.

Pluspunten:

The ability to send group texts, and group people into different departments, so the messages get to the right people.

Minpunten:

can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.

Overall a great investment to reach people via text from your phone or computer.

Pluspunten:

I like that this service is available for both my computer and my phone. It makes it convenient to text while at my computer or while I am out of the office traveling. The notification sounds for receiving texts aren't annoying which is a huge bonus because our team has a lot of incoming messages. It allows me to turn off notifications when I need some work-life balance, but also follow up with people from my phone when I leave the office and need to keep up with my contacts. I like that you can tag the contacts with labels, which helped our team keep track of who each of our contacts are.

Minpunten:

We have a whole team using one number, because that is the number we want associated with our office (so any of us can respond to incoming messages if someone is out of the office). Unfortunately this means all our messages are in ONE single inbox. This is the worst part about this service, having to share an inbox(even with the labels it gets messy). I wish there were individual inboxes so once we assign the contact to someone specific in our office, it could show up in that person's inbox rather than in the flood of messages intended for other people. The more we use this texting service, the more frustrating having to share an inbox it becomes. We get notified every time someone else gets a message just like we would if it was one for us. I only want to get notified when I receive a message so I am not wasting my time identifying who on our team got the message if it isn't one I need to respond to.

It is a great tool for our business. Its innovative, easy for customer and staff to use.

Pluspunten:

Our customers can reach us directly via text, we receive a high volume of phone calls everyday. With Zingle, we decrease the amount of phone calls and keep our staff engaged with customers at the front counter. Also having the customers exact request, we can process it right away.

Minpunten:

The text notification can use improvement-I do not feel the sound notification is enough, nor is the pop up. The notification pop up blends in too much with other tabs or screens the user may have open.

Zinlgle

Opmerkingen: good

Pluspunten:

What i like most about this software is that you really can communicate anything with the guest, and we find it very easy for guest to communicate with us too. Sometimes guest dont like to call and rather text.

Minpunten:

none - everything is good and everything about this software works great

Zingle is the ONLY choice worth considering.

Opmerkingen: Customer interface that matches customer demand.

Pluspunten:

Automations, escalations, support. Zingle offers us the tools to stay comfortable that our customers have a viable text option, allowing us to be confident that our customer messages will get to us timely and without error.

Minpunten:

Desktop notifications limited to browser capabilities. We look forward to implementing Zingle's API, to allow customized in-house notifications, later this year.

Wonderful, well thought out product. Great communication tool for modern times.

Opmerkingen: Easy, quick and reliable communication that with our customers.

Pluspunten:

This product is a great communication tool. In today's world, emails get flooded, but texts (almost) always get read. This allows us to get quick information to our customers. Our customers love the ability to reply and ask further questions or make reservations though text message.

Minpunten:

More of a suggestion, than a con. For our companies purpose, it would be nice to be able to add attachments within the text message. No complaints, the product is great!

Review

Opmerkingen: Very positive, much more resident interaction

Pluspunten:

Ease of use and communication. Interface is very user friendly.

Minpunten:

Needs more flexibility with multiple phone lines

Absolutely helpful and user friendly

Pluspunten:

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Minpunten:

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

Frustrating product and awful customer service

Opmerkingen: Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches

Pluspunten:

At this point, there isn't much to like about Zingle.

Minpunten:

The customer service was awful plus there are lots of glitches with the software.

Simple to use

Opmerkingen: Absolutely love it and our customers do as well.

Pluspunten:

This is such an easy and cost efficient way to communicate with your customers. I am not sure who every business doesn't have these.

Minpunten:

Reporting could be better, but still works for what I need.

I really love that we can communicate as a team to our clients

Pluspunten:

Love that we can schedule texts. Love that we can send group texts by inserting names so it looks individual.

Minpunten:

The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.

I work for a private business club. Our Members love being able to access Senior staff so quickly!

Opmerkingen: It enhances customer connection. We use this as a tool to provide the Members 24/5 access to the Senior Staff.

Pluspunten:

How easy it is to for the Members to register/sign-up for the program. It takes about 30 secs to finish the entire process and then they're connect to the Club.

Minpunten:

Thank it does not automatically update. I would like it to move in real-time and have a better understanding of automations.

Keeps me updated, organized & is a valuable cross check tool with registration check ins, check outs

Opmerkingen: Keeps everything readily available and organized.

Pluspunten:

The program is very user friendly and variable options that keeps everything organized and readily available.

Minpunten:

I would love it if it responded a little faster but that just might be our system! Also When I sign in I need to make sure other people are signed out, or the system automatically comes up in their name.

great

Opmerkingen: it has been a great experience

Pluspunten:

how it makes communicating with guest so simple

Minpunten:

importing contacts has some issues. but manually unputting contacts works just as well if not better

Zingle

Opmerkingen: Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Pluspunten:

It allows text real time to the recipient.

Minpunten:

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

We've worked with Zingle for a while now and they've continued to grow and improve along the way.

Pluspunten:

Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service!