Wij helpen bedrijven al 18 jaar
betere software te kiezen

Over Aspect Unified IP

Aspect Unified IP maakt geautomatiseerde uitgaande, high-touch campagnes mogelijk via spraak, e-mail of sms. Ideaal voor contactcenters vanaf 150 medewerkers.

Meer informatie over Aspect Unified IP

Pluspunten:

It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.

Minpunten:

The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.

Beoordelingen van Aspect Unified IP

Gemiddelde score

Gebruiksgemak
4,2
Klantenservice
4,1
Functies
4,1
Prijs-kwaliteitverhouding
4,0

Waarschijnlijkheid van aanbeveling

8,4/ 10

Aspect Unified IP heeft een totaalscore van 4,4 van 5 sterren op basis van 70 gebruikersreviews op Capterra.

Heb je Aspect Unified IP eerder gebruikt?

Deel je ervaringen met andere softwarekopers.

Reviews filteren (70)

Gregorio
Gregorio
Report Analyst in Dominicaanse Republiek
Geverifieerde LinkedIn-gebruiker
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Pretty solid but a little complicated!

4,0 2 jaar geleden

Opmerkingen: We moved from another Predicte dialer that not allows us to increase the number of available stations and teams. So, Aspect helps us to business growth.

Pluspunten:

Great variety of features with a very big variety of reports to run a contact center and follow-up teams.

Minpunten:

The interface could be better, it's a little old and unfriendly to view, even though, it's really solid and good software.

David
Senior Analyst, Mktg Programs in VS
Ziekenhuis- en gezondheidszorgbranche, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Aspect Best in Class

5,0 4 jaar geleden

Opmerkingen: We have seen a significant increase in our speed lead using the Advanced List Management product.

Pluspunten:

The product is easy to use and the customer support is outstanding. The product delivers above our expectations.

Minpunten:

There is nothing that I least like about the software although they can improve on there training material.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Ziekenhuis- en gezondheidszorgbranche
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Great Idea but Always Glitching

3,0 7 jaar geleden

Pluspunten:

We started using this software about 6 months ago at work, and I love the layout and features this software has to offer. I did have to reach out to customer service because I was trying to find an option and was having trouble understanding how to get to it, and they were extremely helpful and courteous.

Minpunten:

Glitching often and takes a long time to load all features. Being in a call center we are always on our toes with incoming calls so we need software that is going to be quick without lagging or glitches, but I see this happening every day with this software.

Reactie Alvaria

7 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We are glad to hear that you love the layout and features, and also appreciate your feedback on the glitches. The solution is usually reliable and the glitches may be due to many factors, some of which may be outside the software itself. Since your review is anonymous, we can't look into your specific situation. We'd love to follow up directly. I've provided my email address if you'd like us to connect you with a product expert. Thanks, Shelley Hofman, Marketing Operations, Aspect Software, [email protected]

Moses
Team Leader in Oeganda
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Aspect Unified IP Review

5,0 2 jaar geleden

Pluspunten:

powerful functionalities for Contact center operations to drive efficiency and effectiveness of contact center advisors.

Minpunten:

I can't find anything to fault this software for, Aspect has mastered the contact center dynamics and it shows in their solutions.

Dharmendra
Project Manager in VS
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Best UIP

5,0 2 jaar geleden

Pluspunten:

Lead Management and Dial out Inbound to skill based routing

Minpunten:

it is one of the best and matured product in BPO have ever seen

Joseph
Joseph
VP Strategic Operations in VS
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Solid Product That Fully Meets Expectations

4,0 7 jaar geleden

Opmerkingen: Robust reporting and consolidated call center data for all call events both inbound and outbound.

Pluspunten:

Consolidated data for all call channels. API allows in house application to write back up to 20 meta data fields allowing for robust call center reporting, and ability to tie all calls back to specific account, not just on predictive dialing.

Minpunten:

Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.

Reactie Alvaria

7 jaar geleden

Thank you so much for taking the time to review Aspect Unified IP and for the 4 star rating! We appreciate your feedback and will forward it on to our product teams. Thanks again! -The Aspect Team

Tim
Tim
Administrator in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very easy to use, uptime is outstanding, flows, well.

5,0 7 jaar geleden

Pluspunten:

My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use.

Minpunten:

I really can't think of any for our use. I have given this some serious thought, and cant really think of any.

Reactie Alvaria

7 jaar geleden

Tim - thank you for your review of Aspect Unified IP. We love hearing the positive feedback and are so pleased that the system is working well for you. We will send this feedback to our internal teams for review. Thanks again! -The Aspect Team

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bankwezen, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Review

4,0 6 jaar geleden

Opmerkingen: We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.

Pluspunten:

Ease of use and customization ability for various types of contact center needs.

Minpunten:

Requires a good learning curve to be able to maximize potential.

Tim
Tim
Administrator in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Aspect in Review

5,0 6 jaar geleden

Pluspunten:

solid product--up 99.9999 % of the time. Easy to use.

Minpunten:

Need 2019 update. Customer support has fallen off lately.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

UIP ALM for Collections

5,0 6 jaar geleden

Pluspunten:

Ease of use and ability to configure campaigns and strategies on demand to send SMS.

Minpunten:

We had some hickups, but support has always been there for us regardless of what system originated the issue their side or our side.

Ye
Customer eXperience Expert in Thailand
Informatietechnologie en -diensten, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ye Yi

5,0 4 jaar geleden

Opmerkingen: It's the perfect contact center software, especially for the outbound contact center.

Pluspunten:

Easy to implement and user interface friendly

Minpunten:

The web interface should be improved more and historical reports should migrate to the web.

Varad
AVP Sales in VS
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Nothing matches the Dialer Capabilities

5,0 2 jaar geleden

Opmerkingen: Good Software with in house built telephony for a better connect ratio and overall capabilities.

Pluspunten:

Aspect List Management capabilities are amazing and the industry needs these solutions.

Minpunten:

UMS commercials are too high and are not compatible for a sub 100 seater deployment

Vaishali
Director, Voice Systems in VS
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Aspect Unified IP 7.2 and 7.3 customer review

4,0 6 jaar geleden

Pluspunten:

Completeness of vision for Omni-channel Contact Center software solution. Integrated solution including PBX, IVR, Voicemail, Outbound capabilities. Ease of administration of key Contact Center functionality, with add-on customization capability. Ease of IVR deployment, and some canned IVR functionality such as Advanced Queue Optimizer, Voicemail, etc. In-built DR capabilities and ease of setup of DR sync processes. Good Real-time reporting interface which is highly configurable.

Minpunten:

Some limitations in Unified Director software, could use a more modern admin application with search capabilities on several screens. Can use more pre-configured systems alerts in UD. M3 designer would greatly benefit from having a Copy Document feature. Canned Reporting with Dataviews could use a more modern interface with some speed gains.

Reactie Alvaria

6 jaar geleden

Vaishali, thank you for your detailed review. We appreciate your feedback and will forward it on internally. -The Aspect Team

Michael
Director, Collections Systems in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Aspect UIP dialers are designed well and with time & due diligence are solid performers.

4,0 7 jaar geleden

Pluspunten:

With version 7.3 SP3+, dependability and performance has been solid. The integration of tools allows for customized flexibility. You can do things within the applications in multiple ways to help support variations in business uses. User interfaces within ALM and UIP are fairly easy.

Minpunten:

There are cases where integration of acquired technologies force use of M3 scripts to implement more complex call routing situations. You can tell that the various applications that make up the Unified-IP functionality is a combination of acquired technologies as its lacking some SSO or single sign-on capabilities which can make administration a little less responsive.

Reactie Alvaria

7 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback and will forward it on to internal teams. We value having you as a customer and appreciate you sharing your experience with the product. Thanks again! -The Aspect Team

Richard
Sr. UC Engineer in VS
Overheidsadministratie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unified IP Solution

5,0 2 jaar geleden

Opmerkingen: Great experience. Is up 100%

Pluspunten:

Reliability. Tons of features. Has api's to use for various functions.

Minpunten:

No cons. If I had to select something you need various training to use the system. But the training group in Brentwood are great.

Rajesh
Global Head Technology in VS
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My 23 years of experience with this product

5,0 2 jaar geleden

Pluspunten:

The product is a truly unified one with amazing capabilities that are unmatchable

Minpunten:

The product pricing off late is on the higher side and becomes difficult when compared to industry peers

Robert
Business System Consultant in VS
Bankwezen, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

When the product is working it works well. When there are issues they persist until an update.

4,0 8 jaar geleden

Opmerkingen: The ability to blend Inbound/Outbound calls.

Pluspunten:

It's easy to use and become familiar with. The support seems to be good for this product. Updates seem to come fairly frequently.

Minpunten:

When there are issues, the issues seem to show up very frequently until a hotfix is put in place. The pacing options aren't easy to adjust for predictive and when discussing with Aspect folks there never seems to be a clear answer to the questions. When blending Inbound/Outbound it's difficult to put preference on Outbound to drive down service level when we would like to.

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams so that we can serve you better. Your account team should be reaching out soon. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

kailash
vice president sales in VS
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Unified IP Solution

5,0 2 jaar geleden

Opmerkingen: great

Pluspunten:

predictive dialing, managibility and great end user experiance

Minpunten:

telephony gateway and the cost required for it

Paul
Executive Director Marketing Operations in VS
Outsourcing/Offshoring, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

On premise UIP has been our staple for call delivery for many years with reliable performance.

4,0 8 jaar geleden

Opmerkingen: Helps consistently manage our daily call delivery needs as well as other channels like email. Gives us all the reporting we need to manage changes as needed.

Pluspunten:

Call center IT staff is familiar with product and can make changes or apply updates easily and quickly. Integrates with our WFA platform, also from Aspect.

Minpunten:

On premise version we own today is very outdated - frequent changes to software with short lifecycles. Upgrading over past 18 months to Hosted UIP but hearing that Aspect may already have better platform available.

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. The team here at Aspect is thrilled to hear such good feedback from Group O, and we¿re so happy that the product consistently helps you manage your call delivery needs! We value having you as a customer and look forward to a lasting partnership. -The Aspect Team

Becky
Director of Customer Care in VS
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

overall very good. has improved our ability to service our customers

4,0 8 jaar geleden

Opmerkingen: We experienced an increase in service levels and a customer satisfaction

Pluspunten:

The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.

Minpunten:

the customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We are so happy that you like the routing and skilling capabilities, and are sorry that you are not satisfied with the chat experience. We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Shannon
Director, Contact Center Technology in VS
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Long time user of Unified IP for our interaction routing

5,0 7 jaar geleden

Pluspunten:

Reliable, stable, feature-rich contact center platform that provides multi-channel interaction routing. We've combined Unified IP with other Aspect contact center tools (workforce management, quality management and call recording) and are very satisfied with impact it has had on our business.

Minpunten:

Have you use multiple interfaces to add and remove agents. Not a big deal, but it would be nice if I could do this from one user interface.

Reactie Alvaria

7 jaar geleden

Thank you for taking the time to review Aspect Unified IP and for the feedback you provided. We will make sure to share this information with our internal teams. We appreciate your insights and value having you as a customer. Thanks again! -The Aspect Team

Chris
BA in VS
Bankwezen, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Good, easy to configure, even for users

4,0 8 jaar geleden

Opmerkingen: We utilize inbound acd and outbound. It allows us a rich UI, and allows users to administer some routing on their own.

Pluspunten:

The ease of use. We're able to offload day to day configuration and daily changes to the users, as opposed to my team being responsible for simple things like adding agents to services.

Minpunten:

lack of granular permissions. I would rather a manager only be able to view their own services and users.

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We are happy to hear that it's easy to use and easy to configure! We appreciate your feedback and we have forwarded all of your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Sandra
Call centre team leader in VS
Telecommunicatie, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Suits the purpose

4,0 6 jaar geleden

Opmerkingen: UIP is perfect for business setups. We use it to receive calls into the call.centre and all it's fearures suffice. The calling number is viewed as well as the time spent on each call. Which help in tracking the answer speeds and manage service levels.

Pluspunten:

It does the job it was meant for without any difficulty I Like it's use in the call centre environment, it's ability to block out incoming calls from customers

Minpunten:

When it hungs and fails to end calls When it fails to connect the sip phone

Steve
Director, IT & Telecom in VS
Consumentenelektronica, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Many features, long implementation

5,0 8 jaar geleden

Opmerkingen: High availability for increased uptime. Contact center features to move us in to the future.

Pluspunten:

High availability works great and has been very solid; Aspect support has been very helpful with any issues.

Minpunten:

Implementations and upgrades are very long and difficult. Release notes are not always as detailed as they could be especially if you have customizations and need to assess impact.

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We appreciate your positive and constructive feedback, and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Tim
Administrator in VS
, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Very user friendly

5,0 8 jaar geleden

Pluspunten:

User friendly. screens are easy to read...product is very stable...customer support is very good....staff likes the flow

Minpunten:

could have more ease of switching from screen to screen, pricing

Reactie Alvaria

8 jaar geleden

Thank you for taking the time to review Aspect Unified IP. We appreciate your feedback and we have forwarded your comments on to our internal teams. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team