OptimoRoute reviews

Goed product

Opmerkingen: Fijn programma om mee te werken.

Pluspunten:

Makkelijk in gebruik en lage kosten. De app werkt goed.

Minpunten:

Soms worden locaties niet goed herkend. Altijd even opletten of je de dorpstraat in de juiste stad hebt...

Simply the BEST

Opmerkingen: So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour.
If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Pluspunten:

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Minpunten:

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

OptimoRoute transformed out business

Opmerkingen: It's been a pleasure using OptimoRoute. The pricing is very fair, especially compared to some of the other services out there. I'm so grateful OptimoRoute is affordable for a small business like ours. Their customer service has always been quick to reply. [SENSITIVE CONTENT], specifically, has been very friendly and helpful. They clearly know their platform very well which isn't always the case with customer service reps.

Pluspunten:

Our company maintains beehives in backyards. Prior to finding OptimoRoute, I spent hours in front of Google Maps manually planning our routes. I thought it would be impossible to find a platform that would let me add such a huge number of variables. I can tell OptimoRoute a date range that we want to go back to our hives, what days the customer prefers we be there, and where our beekeepers reside so that the routes are efficient as possible. What used to take hours now takes 15-20 minutes! Other things I love: customizable emails and texts, the driver app, custom fields.

Minpunten:

I wish there was a calendar feature. A Google Calendar sync would be amazing. The timeline features make it difficult to see the week or day at a glance. The ETAs in the automatic texts are sometimes off by an hour or more.

Eerder overwogen alternatieven: Jobber

Redenen om voor OptimoRoute te kiezen: Square didn't offer route planning and the texts/emails it sends to customers cannot be customized at all. OptimoRoute is a game changer.

Overgestapt van: Square Appointments

Good Set Up/Needs Updates

Opmerkingen: Pretty good.

Pluspunten:

I like that I'm able to move addresses Geo-Location to accommodate for alleys or driveways that are on a different street (aka, service spot is different than actual address spot). I like the functionality of the software, uploading routs etc. It's pretty simple to use!

Minpunten:

The maps are outdated, and I almost ALWAYS have to fix the route. It marks roads that are not roads, are blocked off, or it will label a creek or wash (Arizona) as a road.

Eerder overwogen alternatieven: Route4Me

Redenen om voor OptimoRoute te kiezen: It was easier to upload and make changes to my route.

Overgestapt van: Routific

Redenen om over te stappen op OptimoRoute: Route4Me is way to expensive, and it wasn't that great anyway.

Invaluable product

Opmerkingen: Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Pluspunten:

I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.

Minpunten:

Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there

Great Product

Opmerkingen: I am running transport company in UK.
My experience is from 2013 till now.
OptimoRoute is really great product. Most important. They are working on the product to be updated.

Pluspunten:

Easy to use. Great customer support. No mad price for the product compared with other on the market.

Minpunten:

Noting to write here. With this Customer service you can sort all your problems.

Eerder overwogen alternatieven: Zoho CRM

Redenen om voor OptimoRoute te kiezen: More options to manage my business. Simple easy and strait is the OptimoRout .

Overgestapt van: RoadWarrior

Redenen om over te stappen op OptimoRoute: Easy to work with OptimoRout. I do have around 156 questions (how it works, Why they are have particular options like future, and many more). I have some doubt for OptimoRoute is the right Choice for me. Unfortunately after 1 conversation and one Video tutorial with really skilled mentor. I have no doubt for my choice "OptimoRoute". Many thanks for the Great Customer support. Lady with name Zrinka is this Great person. Personal Many Thanks to Zrinka.

Brandwise

Opmerkingen: Very pleased. Its user friendly and logical, also great to look back at history routeplanning.

Pluspunten:

Easy and logical product. Well thought out. Great help when first starting off. Later state of using, the help was no longer required all is going well.

Minpunten:

We are not able to plan with multiple depots within the country. We use over 40 different depot/shugards. It would be brilliant if we could add them to the routes.

Eerder overwogen alternatieven: eLogii en Microsoft Excel

Redenen om over te stappen op OptimoRoute: We have grown to much to keep using Excel. eLogii is a (much) cheaper alternative but they are still developing and currently cannot provide the same results and requirements that we need to conduct our business.

Great Routing program!

Opmerkingen: The best part is the app for driver, the visual of the route so when cell service is bad the driver still has the ability to continue to next stop just by looking at the route. The direction line is still there! Huge help! Too many great parts about this program to list

Pluspunten:

The ability to copy routes and individual stops is critical to our business. Also the ability with multiple drivers

Minpunten:

The cost has gone up with options (the live) for companies that just don’t need this

Best option for small business

Opmerkingen: Found it to be user friendly after a quick introduction

Pluspunten:

The ease of use and route planning ability

Minpunten:

I haven’t found anything worth mentioning

Eerder overwogen alternatieven: Samsara

Redenen om over te stappen op OptimoRoute: Found it to be more suitable to my small business

Works well for us!

Opmerkingen: Overall, happy with what it does for us.

Pluspunten:

Having the ability to have multiple drivers available to plan routes is super nice. The core functionality of planning the route for optimal efficiency is what I really appreciate.

Minpunten:

It's a bit dated in how it works, could use a bit of a refresh to be a bit more intuitive.

Positive but needs improvement

Opmerkingen: Really good on a basic level, routes are effective and reporting is adequate however requires a separate maintenance management tool so doesn't resolve some issues that could easily be managed in the app with some accounting integration.
Recommended for small business who are just looking for a route optimisation tool.

Pluspunten:

Very easy to deploy and use. Simple integration into existing hardware.

Minpunten:

The mapping that Optimoroute uses is different to google maps therefore produces different travel times. No option to avoid tolls for routing. Believe it would be better to have the routing tool imbedded in the app. Also some reporting could be looked at as it does not appear to be correct. Also if hardware is attached to a vehicle the driver cannot sign on and off, and you can only track the truck not the individual.

Small company using sofware

Opmerkingen: All in all it is a positive experience with Optimo Route. I know some of the options I would like to see could be accomplished through their web api, but we prefer out of the box solutions. If you are looking for a simple cost effective scheduling software this is a great start. I do change the route that is automatic many times and I am ok with that.

Pluspunten:

We signed up with Optimo Route early on when they came out, price point is good when you have a small fleet. We utilize it with a rotating of 2 drivers at a time with 7-12 stops each. I use it mainly for the fact that I can send the route to the guys via app & e-mail. *Easy to set up *Easy to use once you get the hang of it *Great customer service on getting locations set up. We only use locations for our customers not customers. Most of our customers have a single location that we go to. *Some customization via custom fields (We transport chemicals and I wanted a way to put down which chemicals we transport. While I don't have a great way to do this I did do a work around to get it to work. *Mobile app for drivers *Online only which is fine with me *Live tracking of trucks - this feature works maybe 80% allot in my assumption has to do with network and users device quality. I use it to see how my guys are doing on their route and to get an idea when they will be back or if they are meeting someone else.

Minpunten:

*Don't have a monthly calendar view or RSS feed - this is nearly a deal breaker for us. I would like to be able to share the schedule with my sales people via a calendar where they can view future deliveries. *They have a Depot showing up but it is unusable in the scheduling. Working with OptimoRoute we did come up with a work around. Minor inconvenience. *Routing doesn't allow you to take in account for Hazmat routes. (Not a deal breaker for us as my drivers know the routes and use it primarily for order of stops, and will drive the correct route if needing a hazmat route. *No mobile website or app for schedulers, only use on a tablet or mobile phone if you want to lose your hair.

Great choice for growing companies

Opmerkingen: We have very busy scheduled and demanding customers. Using routing software has made the job a lot easier and saves us hours of time each week since we no longer live in spreadsheets.

Pluspunten:

OptimoRoute is really easy to get started on. The interface makes sense and people on our team were able to figure it out and begin using it very quickly. It has really streamlined our processes and allows us to make changes to our busy routes on the fly. For the cost, it includes a multitude of constraints and optimization/planning tools. It's great that it's able to distribute orders based on truck size and driver skills. Since the monthly payment is based on the amount of drivers, the software will grow with us and that's exactly what we needed.

Minpunten:

There are a few features that are missing that I hope will be added soon. There is no easy way to set up customer notifications that we've been able to find, though customer notifications are listed as a feature. Adding the ability for drivers to add a note along with their order status update would be indispensable. The ability to save multiple depots and create one-way routes between them would make the software more usable for companies like ours who are growing extremely rapidly and have multiple locations.

Great Routing Software

Opmerkingen: The customer service has been great. We initially had an issue that we needed solved with same side of street service an no u-turns. OptimoRoute was able to add this functionality pretty quickly so that we could see it in action before making a full buying decision.

Pluspunten:

Ease of use and functionality. It has the ability to scale with the size of your organization. We were drawn to it because of the ability to assign "skills" to drivers. This allowed up to split up our fleet according to their specialty.

Minpunten:

The price. It is on the higher end of routing software that we looked at, but with the included features and excellent customer service, it has worked out well for us.

User Friendly

Opmerkingen: Based on the basics of what I need to accomplish with the program, it works great! I am very happy with it and would recommend it if ever asked

Pluspunten:

I like that it is easy to use and routes are created quickly. I like the fact that you can have more than one vehicle routed at a time and that you can export the route to the driver if need be. I like that you can have more than 21 stops per vehicle without having to create a new route. I have not utilized the program to its full capacity as of yet.

Minpunten:

That when you add an address and you want to copy and paste it into the name field it it tends to default back to the location section causing you to enter the location twice on the line. That you actually have to download the trip info to retrieve times etc. That sometimes it give you wacky driving times and if you reference the two driving destinations with google maps, you get different times. Although, traffic may be the indicator here.. not sure.

Painting Contractor who saved $7,500 by using OptimoRoute

Opmerkingen: Long story short... We're a painting contracting company that paints 700 residential homes per year. To do that we bid on 2,000 projects per year in the Great Phoenix (Arizona) area. So, about 40 stops per week. Part of the issue is there are some time frame requirements for certain customers AND the Greater Phoenix area encompasses some 2500 square miles (6500 square kilometers). OptimoRoute has reduced scheduling workload by 125 hours per year ($3,125), miles driven by 3,000 per year ($1,500). This, along with the improved customer service and proposal turnaround time has given us an overall cost savings (or benefit) of $7,500 annually. When I call about a question or issue it is answered clearly and quickly (normally on the phone or within a few hours) or if it's a bigger request within one day.

Pluspunten:

Ease of use for both office staff and field personnel.

Minpunten:

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

EASY TO USE, ACCURATE AND EFFECTIVE!

Opmerkingen: Distribution of corporate presents can be very challenging especially during Christmas/post-earthquake/COVID 19 times. In the year of 2020, we as a company have done it 2 times, so in order for me to best explain the efficiency of Optimoroute, I will just compare 2 exactly same processes with and without the use of Optimoroute.
MARCH 2020 VS DECEMBER 2020
OPTIMOROUTE NO YES
NUMBER OF PRESENTS 300 300
TEAM MEMBERS 7 1
NUMBER OF DRIVERS 3 3
DELIVERING DAYS 7 3

As you can see from the comparison above, not only have we saved the costs for drivers by decreasing the number of days needed for delivery, but also, having only one member of our team involved in the whole process, we have freed 7 working days of our 6 employees so that their time can be used in a more efficient manner. Optimoroute saved our money and time by simplifying and efficiently managing process that used to be time and energy consuming.

Pluspunten:

For the use of Optimoroute software no special technical knowledge is needed, other than the simplest knowledge of excel. The best thing is, after you import all the data, choose number of drivers and optimize the route, you are able to print routes for each driver, but even better, you can import the routes into their Google maps so the only thing left for them to do is drive!

Minpunten:

I didn't find any downsides of OptimoRoute software.

We love it!

Pluspunten:

Ease of use and the API was very easy to integrate into our software.

Minpunten:

I believe the API has more features than the web dashboard does, I wish they would implement these. (Clustering Factor)

Eerder overwogen alternatieven: WorkWave Route Manager

Business Changing Product!

Opmerkingen: Great!

Pluspunten:

- its accuracy (customers are raving that our drivers are turning up on the minute of their ETA) - the time saving it brings to the business - the best routes are far better than what I would be able to achieve with manual GPS input. - versatility (can send 1 driver to do 40 drops or split between 2 or more)

Minpunten:

The only thing that could be improved for my business is to have another option when adding more deliveries to an already established delivery run. One that was "keep planned routes unchanged, add new orders to existing drivers"

Eerder overwogen alternatieven: Onfleet

Redenen om over te stappen op OptimoRoute: Preferred the cost per driver model.

Optimo Route Usage

Opmerkingen: Customer support was prompt and very helpful, and now it's been very stable and useable. Waiting for some additional features and better transparency/tuning options for route creation, but overall very happy. Excellent value for the money - and the existing feature set is still as good as or better than most of the others we looked at.

Pluspunten:

Software provides powerful routing that does everything we need - full weekly planning with the ability to to manage multiple vehicles.

Minpunten:

Learning curve is a little bit steep and there are a few counterintuitive user interface things that bit us before we got used to it.

Saved us 10 hours a day

Pluspunten:

Ability to import easily, or manually add. Locking feature for after routes are sent when you need to add new orders in is nice too.

Minpunten:

No ability to have a "return to store" for driver's lunches. Currently you can schedule a lunch, but not at the depot, so we have to add in a "stop" for their lunches.

Eerder overwogen alternatieven: Onfleet en Samsara

Redenen om over te stappen op OptimoRoute: Pricing, ability to use with our website.

Trip Prep

Opmerkingen: It has made my job easier and faster which is great.

Pluspunten:

When we have a large number of files to distribute to our agents Optimo can create trips quickly. Being able to see the routes of the files on the map.

Minpunten:

Sometimes the trips are not evenly distributed between agents and cannot see why Optimo has plotted them so unevenly. We print out the map of the routes so would like the option to change the colour for each agent as some colours do not print well and make it hard to see. As this is an American product it can be frustrating when an address is not recognised in particular the RD (rural delivery) addresses are not recognised.

Daily Routing Solution

Pluspunten:

I create multiple routes daily for different locations - no routine stops at all. Optimo Route allows me to import waypoints, populate routes and distribute those routes to my drivers quickly and accurately.

Minpunten:

I wish there was a way to create a Custom Excel Export - where I can define which columns of information I need exported and maybe even customize the format so I don't have to format the file for my unique application. I'm not saying what's available should have anticipated our specific needs, only that I wish this feature was available.

Great features compared to other routing software, but I don't use full functionality

Pluspunten:

I really appreciate the ability to balance or not balance routes by volume or working time, as well as the ability to set a duration per stop. I also like the visual timeline representation per route and the ability to set a volume limit per truck. I do not use the gps tracking capability for drivers so I am not able to provide details about that functionality.

Minpunten:

I do not like that you cannot customize the information needed when you export routes for printing in excel. I also have not found a way to add bulk information, such as Time Window, to all orders in a day. As far as I know, if you are importing information from a file (such as .csv) and that file does not have Time Window included, you have to go back and add that information per order. If OptimoRoute does have this option, it is not intuitive. Again, I have not used the gps functionality so I have no feedback for that aspect.

Better than Best

Opmerkingen: our experience has been excellent and we are sure that using it fully will make it even better.

Pluspunten:

Optimo, for us it has been the key in our growth of our operation and it keeps costs low, it is an easy program to adapt and above all it has helped us a lot in the last mile.

Minpunten:

They are missing in the driver's application, the proof of delivery of the packages, as well as the photograph and that the client who receives signs.

Eerder overwogen alternatieven: Route4Me, Onfleet, Track-POD en Routific

Redenen om over te stappen op OptimoRoute: because it adapted more to our needs